Help Wizard

Step 1


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My Question or Issue

My mum has recently started a Premium Family account and I can't join. I had a duo before with my brother and he has been able to switch, but I(the manager of the duo account) can't. Every time I try, no matter the device, it simply says "There was a problem. Please try again later." My duo plan expires on the 3rd of March, what do I do? And why does it work for my brother and not me?

Please help!!!

1 Reply

Hey @Gingercat,


Thanks for reaching out.


Since you're the manager of a Premium Duo plan, you'll first need to wait for your subscription to end before you'll be able to accept the invite 🙂


If you haven't canceled it yet, you can do it by following these steps:


I hope this helps!

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