Trouble with the Family Plan's locations?

[Alemartinezgu]

Hi, mi name is Alejandro Martínez (@alemartinezgu) and I live in Managua, Nicaragua. Couple weeks ago, I went on a vacation trip to the USA. Surprisingly, it said that my Spotify Family Plan Premium Account had been cancelled because I don't share the same location as the Plan's Host (my mom, @lizzaguerri). I'm already back home (I live with my mother) and I'm having issues with the locations, it asks for the Street's name and number (which I have no clue about, neither does my mom) and for the full name and zip code (505). I have repeatedly tried to accept the email invite my mom sent me, but there's just no way I can manage to get my premium back.

If there's any way you could help me, I would appreciate it. Thanks beforehand.

[osornios]

Hey @Alemartinezgu

Unfortunately, for the time being, it’s not possible to check the address registered on an existing Premium for Family subscription.

If you move, or don't remember your address details, you need to create a new account, subscribe to Premium for Family on that account, and cancel the subscription on your old account.

After that, contact customer support, and they'll transfer your playlists from your old account to the new one. 🙂