Unable to add account to family

[paulburtonforum]

Hello,

I subscribe to premium for family & have 3 Spotify accounts - my own, one for my wife & a joint account which is linked to our Amazon Echo for use around the house. My account is the primary one, and my wife's account has been added to the family subscription just fine. I recently added the joint account & it worked for a while, but then I received an email saying it had been removed because Spotify were unable to verify that its address matches mine. I'm now unable to re-add the joint account to the family. How can this be resolved? The help section of the website talks about this happening, but gives no information about how to get it resolved when Spotify is incorrect & all accounts are based at the same address.

Thanks,

    Paul

[GerardCuadras]

I'm having the same problem. Any solution, spotify keeps telling me that cab't validate the address.

[eduathayde]

I was canceled from my daughter's family plan, we live in the same address but spotify cannot verify it. What shall I do?

[Sandros3]

My Wife was somehow recently logged out of our premium family account. When I try to re-invite her, I get a message on her phone stating that “we couldn’t confirm that you live with the plan manager for this premium plan…“. Can someone please assist?? 

[Dian]

Hey @Sandros3,

Thanks for posting in the Community.

You and your wife should check the country settings of your accounts as described here and make sure they are set to the settings of the manager account. Also the member to be invited should put in the address exactly as it is given for the manager account. You can check it on the manager account's account page in a browser here.

Let us know how that went,

Cheers!