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Plan
Premium (Individual > Family)
Country Japan (originally UK)
Device
everywhere - iPhone, Android, Samsung SmartTV, Alexa
Premium account originally signed up in UK with UK address and UK payment details in 2015. In 2017, moved with family (me, wife, 2 kids) to Japan for unknown duration. Checked at the time the Ts&Cs of Premium and it clearly states a Premium account is valid worldwide and there is no reason to change account details. As there was then every chance of returning someday to the UK, decided not to change to Japan address and payment method.
Now, 4 years later, my 2 kids are both over 13 and want to start using Spotify, and my wife has started using a Free account but wants to upgrade. The obvious solution offered by Spotify is to upgrade to Premium Family.
I checked the Ts&Cs and the Help topics, and despite some warnings of restrictions, I felt our circumstances ticked all the boxes to qualify. So, here is what I have done today:
Help in solving this issue would be much appreciated. I understand Spotify needs to protect against fraudulent use undermining revenue, but this is blocking genuine customers from legitimate use.
Hey @astralclouds ,
Thanks for reaching out 🙂 I'll be happy to help.
In this case, you'll need to change your payment method to one that's been issued in Japan:
The changes will take effect from your next billing date. After your country has been updated to Japan, your wife will be able to join your Family plan.
Hope this helps!
Thanks, @Maxim
I have made the change to my payment method. My next billing date is in 5 days, so will wait to check everything is OK with your suggested solution before marking it as accepted.
Hey @astralclouds,
Thanks for the info 🙂
Let us know, how it goes.
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