Unable to join Premium for Family - keep getting 'Something went wrong' when submitting information

[natalie30793]

Plan

Premium

Country

United Kingdom

Device

Samsung Galaxy 8

Operating System

Not sure

My Question or Issue

[Billy-J]

Hey @natalie30793, I'll be happy to help!

To confirm and take a closer look into this, could you let me know if you're trying to start a new Premium for Family plan, or are you trying to join an existing Premium for Family plan?

Keep me posted 🙂 

[natalie30793]

I am trying to join an existing family plan. The link for the invite works, but once I fill in the form and submit, it comes up with the above error.

[Billy-J]

Hey @natalie30793.

Thanks for the reply!

Could you try asking the owner to send you another invite using a different valid email address? If that doesn't help, please try this using a different browser or incognito mode.

Let me know how this goes 🙂

[user-removed]

I have brother , he has family premium account , we was use together but spotify kick me family. I dont understand , he is my brother and live together help me pls 

[Billy-J]

Hey @user-removed.

Could you also try the steps I provided in my last reply?

[natalie30793]

Hi,

Tried both of those options and unfortunately neither work. Wondering if it's something to do with my account?

Thanks again for the help.

Natalie 

[Billy-J]

Hey @natalie30793.

Thanks for trying those steps! Could you actually start a new thread here, so I can take a look for you individually and avoid any confusion?

Thanks 

@user-removed - 

Any update?