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Unable to join Premium for family

Unable to join Premium for family

I've been an avid spotify user for many years. I changed my premium plan to Premium for family to get access for my oldest son and my wife.

I sent both invitation mails. However when you click on the invitation mail and try to register, I only get a "not possible" - sorry the error is in German. 

This is very frustrating as there seems to be literally no support page / phone number whatsoever! 😕

 

I at least need information WHY the invitation is not working and how I can resolve this issue! 

 

Plan

Premium for family 

 

Country

Germany 

 

Device

Huawei Mate 20 Pro + PC (me)

iPhone 7 Plus (wife)

iPhone 6 (son)

 

Operating System

Android 9, iOS 10, Windows 10

 

Reply
1 Reply

Hey @Winddancer,

 

That's odd. Can you please let me know the exact error message?

Thanks.

MaximSpotify Star
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