Unable to join family members

[user-removed]

Hi, 

I have problem to add my family members to Spotify (we all live in same address). I have Premium for Family and all members receive a message after trying to join:

You can't join this Premium for Family account. We couldn't confirm that you live at the same address as the main account holder.

But even as "Family administrator" I don't know what specific address should write Family members. 

Where I can find it? 

Can someone from Spotify support send to my email what exactly should be written as address?

Thanks

Martin Kasik (kasikm is my spotify account)

[Jessegarcia187]

I am having the same problem

[anderzzzzon]

Same here! 

How to solve this? 

1. confirmed email address is correct

2. looked in junk folder in hotmail - nothing there from spotify

3. looked in promotion folder in hotmail - nothing there from spotify

4. resent invitations multiple times

If anyone can help it would be great! 
My e-mail: Joakimandersson@live.se