Unable to join this Family plan.

Unable to join this Family plan.


Free/Premium - Family





(iPhone X, iPhone 5, Windows 10, iPad 2)

Operating Systems

(iOS 10, Android Oreo, Windows 10,etc.)


My Question or Issue

 Unable to join this Family plan. Try again by clicking the ACCEPT INVITE button in your email. If that doesn't work, ask the plan owner to send another invite.


No matter how many times we have tried, we cannot register or opt in to the family plan. Is it because we previously used the same account with Free subscriptions? If so then that is lame.


Can you do something?

1 Reply

Hey there @rossbcl

thanks for reaching out to the community!


Please check this Premium for family help guide for further information.

If you're not getting the invite mail ask the user who invites you to send it using an incognito web page.


In addition please make sure all family members are listed under the same physical adress for it to work.


Let me know how you did 😃


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