Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Unable to re-add family member to account

Unable to re-add family member to account

Has anyone been able to successfully re-add someone to a family subscription after they have been removed? My brother moved back in with us but put his old address in the account details. Resending the invite and putting the correct address in doesn't seem to work. We get an error that says unable to join family plan please check FAQs which are of no further help.

 

Cheers

Tom

Reply
2 Replies

Hey there @Tommycx,

 

Thanks for posting and welcome to the Community!

 

Keep in mind that all members of a Premium for Family plan must reside at the same physical address.

 

If we’re unable to verify the members of a Premium for Family plan, they will be removed from the plan, which would explain what happened here.

 

Just to confirm, did you give it another try inviting him to your plan, making sure your brother accepts it in an incognito or private window in their browser?

 

Let us know how you get on 🙂

KaterinaModerator
Help others find this answer and click "Accept as Solution".
If you appreciate an answer, maybe give it a Like.
Are you new to the Community? Take a moment to introduce yourself! 

What I'd recommend you is to look for some help with Spotify staff. They've helped me before and my problem was solved in minutes.

You can send them a message on:

 

Facebook: https://m.facebook.com/SpotifyCares/

 

Twitter (DM):

https://twitter.com/spotifycares 

 

Spotify Support:

https://support.spotify.com/contact-spotify-support/

 

Tell me if you need more help! Xx

Suggested posts