Unable to see the premium family link

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Unable to see the premium family link

AGtotheZ
Newbie

I just moved from Spotify premium to family plan. While the payment is successful, I am not able to get the Premium Family link in my profile and hence unable to add family members. Tried it through the web and spotify app on iPhone and Android.

 

What's the issue?

 

Plan

Premium Family

Country

India

Device

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

 

My Question or Issue

 

1 Reply

Eni
Moderator
Moderator

Hi there @AGtotheZ,

 

Thanks for reaching out about this and welcome to the Community!

 

To invite your family members to your Premium Family plan, you just need to follow the steps in this article. If you're not seeing the option, it's likely that your subscription wasn't changed successfully and you're still on Premium individual. You can check the type and status of the subscription you currently have with the steps you'll find here.

 

If you're sure that you've paid for Premium Family, we suggest that you reach out to our Support team following these steps so they can take a closer look at your account and help with this. 

 

Let us know how it goes 🙂

EniModerator
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