Unable to to upgrade from premium to Family Plan

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Unable to to upgrade from premium to Family Plan

Wounded
Casual Listener

I am from South Africa, I currently have a premium account that I'd like to upgrade to a Family plan. Attempting to upgrade gives me the following error: "Unable to change plans. This could be because you're not eligible for this plan, you're already on it, or you don't have a stored payment method." - I bought my Spotify premium directly from Spotify.

 

Please can someone assist me with regards to this.

 

Kind Regards

12 Replies

Nico
Community Legend

Hey @Wounded! Welcome to the Spotify Community. ^^

 

That's odd.

Have you set a payment method for you Spotify Premium or are you using pre-paid cards for your subscription? Because you need an ongoing payment method to subscribe to Spotify Family.

 

Let me know how it goes! ^^

Peace 

Wounded
Casual Listener

I have found the solution to the problem, my account is now a family plan.

 

Thank you for your help. Much Appreciated!

Tolbos
Casual Listener

Could you please share what the solution was to this problem?
I have the same issue of being "Unable to change plans."

Thanks

Petya
Community Legend

Hey there @Wounded,

 

Thanks for getting back to us.

 

We're happy to hear you've managed to upgrade to Premium Family.

 

Feel free to post what did the trick for you - this way you can help others who are in a similar situation 🙂 

 

Also, let us know if you have more questions or need help with anything else. 

Have a great day!

PetyaModerator
 
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Wounded
Casual Listener
Hey @Petya

I cancelled my ordinary premium, then navigated the Spotify Website to the plans sections that is separate from my account options. I then clicked to upgrade to the family plan from the now free account and it allowed me to do so after entering my payment option details.

I hope this information can help someone if they ever have a similar situation.

Thanks again to the community for the assistance.

bbhhwood206
Casual Listener

Hi Wounded

Thank you for letting us know how to do this - I have the same problem as you.

Quick question - when you cancelled the premium plan and moved to the free plan did it delete all your downloaded playlists on your account?

And when you signed up again did it remember all the playlists?

Just wondering before I do this.

 

Thanks

Xenia
Moderator
Moderator

Hi there @bbhhwood206,

 

Just jumping in here to confirm that you’ll still be able to access all your saved music and playlists when you move back to the free plan. 

 

In case you have music downloaded for offline listening, you may need to download it again if you use the app while you're on free.

 

Hope this answers your question. Let us know if there's anything else we can help with!

 

Happy listening 🙂

XeniaModerator
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DarrenThor
Visitor

Hi there,

I encountered the same error when trying to upgrade my Premium plan to Family plan. Error message of "Unable to change plans. This could be because you're not eligible for this plan, you're already on it, or you don't have a stored payment method."

 

I'm trying out the propose solution above by cancelling the current plan. But do I have to wait until the cancellation to take effect (following the billing cycle), before I can apply for Family Plan ?  

bbhhwood206
Casual Listener
Actually mine worked.
You don’t need to wait for the other plan to end.
But it won’t let you do it on your account page.
Go to the general Spotify web page and act like you signing up for a new family account. Make sure it’s the one with credit card details and not linked to vodacom.
Then fill in cc details and use your same email and password.
And you should have a family account.
Worked for me.
Good luck.

Ivan
Moderator
Moderator

Hey there @bbhhwood206,

Thanks for posting what worked for you!

We just want to jump in and make sure you didn't accidentally create a second account. Make sure to double check this by following the steps on this page.

Keep in mind that only users who subscribed to individual Premium through a partner need to cancel their plan and wait for the account to revert to free before activating Premium Family.  

Hope you find this useful. Keep us posted if you have any questions.

 

Have an awesome day!

IvanModerator
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
“Music is the wine that fills the cup of silence.” - Robert Fripp

Tolbos
Casual Listener

Thanks.
Ignore my earlier post :))

Wounded
Casual Listener

Greetings Nico

I have a setup payment method with a card that goes off every month without any problems. I also updated it to make sure it was not that prior to creating the post.

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