Unable to to upgrade from premium to Family Plan

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Unable to to upgrade from premium to Family Plan

Wounded
Casual Listener

I am from South Africa, I currently have a premium account that I'd like to upgrade to a Family plan. Attempting to upgrade gives me the following error: "Unable to change plans. This could be because you're not eligible for this plan, you're already on it, or you don't have a stored payment method." - I bought my Spotify premium directly from Spotify.

 

Please can someone assist me with regards to this.

 

Kind Regards

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