Updating payment canceled family plan

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Updating payment canceled family plan

Tamara13
Newbie

My family plan was canceled without my knowledge when I had to update my payment information. I had lost my debit card and had it replaced the same date that my payment was due and I didn't realize right away so when I did update my payment information to the new card number my family plan was canceled and I was downgraded to premium even though the app told me I was going to be charged for the family plan. I didn't think to look at my banking as I've never had this issue in the past and it wasn't until my family told me they were kicked off the plan I found out about the issue. Is there a way to reactivate my family without having to go through the whole process again? 

 

1 Reply

Jeremy
Moderator
Moderator

Hi there @Tamara13,

 

Thank you for your post here in the Community. 

 

In this case we suggest that you contact our customer support so that they can have a closer look directly on your account.

 

Let us know if we can help you with anything else.

 

Take care 🙂

JeremyModerator
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