Updating payment canceled family plan


Updating payment canceled family plan


My family plan was canceled without my knowledge when I had to update my payment information. I had lost my debit card and had it replaced the same date that my payment was due and I didn't realize right away so when I did update my payment information to the new card number my family plan was canceled and I was downgraded to premium even though the app told me I was going to be charged for the family plan. I didn't think to look at my banking as I've never had this issue in the past and it wasn't until my family told me they were kicked off the plan I found out about the issue. Is there a way to reactivate my family without having to go through the whole process again? 


1 Reply


Hi there @Tamara13,


Thank you for your post here in the Community. 


In this case we suggest that you contact our customer support so that they can have a closer look directly on your account.


Let us know if we can help you with anything else.


Take care 🙂

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