Urgent Problem with payment for family premium

[bekirsevki]

Hello,

I used family premium about 8 months with no problem in order to pay. However, this month, I cannot pay it. I tried to enter my friends' credit cards and mine also, but the response like that 

"Oops, seems your card or payment provider is having a bad day. Don't worry, no money has been charged. Try again or use another payment method."

This problem is urgently. Please say the solution or solve it!

[Luke]

Hey @bekirsevki,

Apologies for the late reply, but maybe I can still help 🙂

Sorry to hear you’re having some trouble paying for Premium at the moment. I’d recommend checking out this article for payment troubleshooting steps.

There’s also some specific subscription-related troubleshooting over at the Spotify Answers board.

Hope this helps!