Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Was in foreign country, now i'mm back and can't log in

Was in foreign country, now i'mm back and can't log in

Hey i have a family accound in germany, but i was for months in Austria and now i am back in germany since today and can't log in. 

I get the message that i can use Spotify for 14 days in a foreign country but since i am back in germany i don't know why it won't work.

i reinstalled the app too but still get the message.

help?

Reply
1 Reply

Hey @Kureahime, welcome to our Spotify Community!

 

We'd recommend making sure that your account is in Germany. If not, you'll be able to change your country here.

 

Also, keep in mind that all members of a Premium for Family plan must reside at the same physical address as mentioned in our T&Cs: https://www.spotify.com/legal/family-plan/.

 

 

Let us know how it goes.

Suggested posts