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We have a Family Premium Subscription. Currently running two iPhones and an iPad. One of the iPhones

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We have a Family Premium Subscription. Currently running two iPhones and an iPad. One of the iPhones

AJR37
Newbie

Plan

Free/Premium

Country

 

Device

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

 

My Question or Issue

 

We have a Family Premium Subscription. Currently running two iPhones and an iPad. One of the iPhones seems to be connected to the iPad, so that when the iPhone is playing, the iPad can't. the other iPhone does not interfere and seems fully independent. I thought that a Family Premium Sub would not do this?

 

1 Reply

Re: We have a Family Premium Subscription. Currently running two iPhones and an iPad. One of the iPh

Billy-J
Rock Star 24
Rock Star 24

Hey @AJR37, and welcome to the community.

Hope you're doing great! 

 

It seems like you're sharing an account on both devices. One great thing about Premium for Family is that everyone on the plan has their own account so that they can listen whenever they want, with no interruptions.

 

In this case, I'd recommend disconnecting the accounts from the Premium for Family plan and make sure to invite the members (making sure that they each have their own account) and everything should be up and running again.

 

Let me know how this goes 🙂 

Billy-JRock Star 24
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