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We have family premium account, only one of us is recognized on our devices

We have family premium account, only one of us is recognized on our devices

Avatar of
Not applicable
2023-03-15 11:47 PM
We are paying for a service we are not getting
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1 Reply

Avatar of MihailY
Moderator
Moderator
2023-03-16 01:25 PM

Hey,

Thanks for reaching out.

We'd recommend checking the following guides (here and here) to make sure that everything with your accounts and plan is set up correctly.

If the issue persists, please get back to us with more details and a few screenshots if possible.

 

Keep us posted.

MihailYModerator
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