What happens if I paid and the Premium does not work?

[#1]

I have paid the Familiar plan, and now it stopped working, I received the check yesterday, but today Spotify tells me I don't have Spotify Premium, what can I do? Like, I should have the month, but it's not working

[MihailY]

Hey,

Thanks for reaching out.

If you're sure you're logged in to the correct account and that your payment went through successfully, it's best to reach out to the folks over at Customer Support, as they're the ones who can take a closer look at this and assist you further.

We hope this helps.