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Why I got charged outside the premium plan price as it's still 1 month free

Why I got charged outside the premium plan price as it's still 1 month free

I paid for a family plan for IDR 79.000 but after I added my CC details, I got charged for IDR 24.990 but dunno what's that for. I thought there will be n charge after 1 month.
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1 Reply

Hi there,


Thanks for reaching out about this in the Community!

 

Currently there are no Premium plans or products in Indonesia that we offer for the price of IDR 24.990. This is most likely a charge for another service. We'd recommend you check your bank statement to see where this charge came from. If you don't recognize the purchase it would be best to contact your bank straight away.

 

When you've subscribed for Premium Family, you should receive your first bill for IDR 79.000 30 days after activating the subscription. There should be no prior charges. You can always check your last and your next bill for Spotify Premium on your Account Page > Receipts

 

Hope this info helps. Don't hesitate to reach out again if you have more questions.

 

 

AlexModerator
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