Why am I not allowed to change my region?

[#1]

I moved to Mexico from USA and I’ve been trying to update my country and payment method but it’s not allowing me pls help me

[Dian]

Hey there,

Thanks for posting in the Community.

What is the current plan you're using and to what plan do you want to switch?

What is the payment method you've used in the USA and what is the payment method you want to use in Mexico? The payment method for Mexico should be a Mexican one.

Keep us posted,

Cheers!