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Why can't my family member join our premium family Spotify?

Why can't my family member join our premium family Spotify?

my brother can't sign in or join our premium family plan, it says that his Spotify can't find the address. Is it possible that he is working abroad, that is why it isn't working?
1 Reply



Thanks for reaching out.


If your brother is currently abroad, he won't be able to join your Premium Family plan since all members need to reside at the same address and the country settings in their accounts need to match.


To enjoy Premium, he can either start a Premium Individual subscription using a payment method that was issued in his new country or simply wait until he's back (and join your Premium Family plan).


We hope this helps. Let us know if you have any other questions. 

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