Why cant I get hold of anyone to ask them about premium accounts

[mic181]

I was trying to change my account from a premium account to a family account.  I cancelled my direct debit and now I can't cant get any spotify at all

[Luke]

Hey @mic181,

Apologies for the late reply, but maybe I can still help 🙂

Sorry to hear you’re having some trouble paying for Premium at the moment. I’d recommend checking out this article for payment troubleshooting steps.

There’s also some specific subscription-related troubleshooting over at our Spotify Answers board.

Hope this helps!