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Why it doesn't let me to log in from the laptop?

Why it doesn't let me to log in from the laptop?

It says me that i don't have a premium account when i am trying to log in from the laptop , but my account belongs in a premium family.
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1 Reply

Hey there,

 

Thanks for reaching out.

 

It sounds like you have more than one Spotify account 🙂 I recommend logging into https://spotify.com/account and checking if the account you're logging into is actually the one that's part of the Premium Family plan.

 

If it is, simply copy the username of your account (since it's a unique identifier) and use it to log into the app.


Let me know how it goes 🙂

MaximSpotify Star
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