added premium trial member to my family plan

[seebo_dude]

Plan - Premium Family plan

Country - Canada

My Question or Issue

I switched from a Premium plan to a premium Family plan.   My daughter had a Trial Premium plan.  I invited her in and she accepted but her account settings still says Premium trial as her subscription.  I checked my account and it said she was active.  

Why wouldn't her account now state Family Premium?

[Billy-J]

Hey @seebo_dude, and welcome to the community.

Hope you're doing great! 

Are you able to check your account to see if she is a member? Also, was she successfully added to your Family plan account?

Let me know how this goes 🙂 

[seebo_dude]

Hi Billy 

hanks for the response. 

yep. The original post indicates that she is active on my plan.  It is her status I am questioning 

thanks 

[Billy-J]

@seebo_dude.

Thanks for the reply! 

If she cannot access Premium on your plan after her trial, then I'd recommend replying back here and seeing what we can do next.

Have a nice day 🙂