ads in premium plan

[#1]

Hello , i have family premium plan and ads are running up all day

[Bittencourt]

Hello there, thanks for reaching out!

Does it happen with you only, or also with other members?

When you click on the link bellow, does it say Premium or Free?

https://www.spotify.com/account/overview/

If it says Free, and you're not the plan manager, can you ask them to check if you're currently listed as a member?

Let me know how it goes!

[jags_kad]

I am on premium and still playing ad, Logged off and on and ads are here

[Yordan]

Welcome to the Spotify Community @jags_kad!

Keep in mind that while Spotify doesn’t play ads that interrupt the music listening experience of Premium subscribers, some podcasts may include advertising, host-read endorsements, or sponsorship messages.

If you hear ads even when playing music, you might have accidentally logged in to a free account. This article will help you locate the correct one.

Hope this clears things up. Cheers ✌️

[NasimJA]

I have a premium duo subscription but I still get ads between tracks. I’m paying for the premium subscription to not have to listen to stupid ads! Outrageous really!!

I want the ads to be stopped on my premium subscription ASAP.

[Bittencourt]

Hi @NasimJA, thanks for reaching out!

When you click on the link bellow, does your account show as Premium or Free?

https://www.spotify.com/account/overview/

If it says Free, you have probably logged in to another account you might have.

This article will help you locate the correct one.

Let me know if you need further help!

[#7]

How do I not get ads when paying for premium

[Maxim]

Hey there,

Thanks for reaching out.

Unfortunately, you haven't provided any info on which device you're experiencing this issue, but assuming you're using the Spotify mobile app, can you please open it and go into Settings > Account? Does it say Free or Premium there? 

Let me know 🙂

[Pedrosangria]

I’m getting the same issue on my iPad and iPhone. When I go to my account it says premium duo. 

I have Spotify on for white noise for my newborn to sleep through the night and the ads are now causing him to wake up constantly. 

[Shads1]

I am using from my samsung android phone..and it says premium at the bottom

[02729021]

Hola, soy parte de un plan premium familiar pero aun mi cuenta funciona como gratuita y sigo escuchando comerciales, necesito que me habiliten la cuenta premium