Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help verifying your Premium for Family.
I accepted an invitation to join a family plan. I obviously live at the same address and I was trying to do this while staying there too actually. When I typed the address it said it didn´t match. I decided to literally copy the address from the mast...
Newbie
73111 Views
61 replies
6 likes
I can’t join our family subscription and when I try it tells me that I can’t change twice in 12th months even though I haven’t changed my subscription for over 18 months plus does anyone know how I can get help with this problem?
Visitor
88967 Views
71 replies
5 likes
My wife is a keen listener of e-books and I am not. I am the Plan Manager for our family account. There are 3 users me, my wife and my daughter. I cannot transfer access to e-Books to my wife (I asked on here already). I now want my wife to be our Pl...
Visitor
70886 Views
40 replies
8 likes
PlanPremium Family Device(iPad) Operating System(iOS latest) My Question or IssueHi, when i browse my app under my account, I can see audiobooks which are able to be played. However when I use my kids premium family login under their iPad, same audio...
Newbie
203625 Views
265 replies
34 likes
PlanFamily PremiumCountryThe NetherlandsDeviceAll devicesOperating SystemiOS26, MacOS, Windows 11 My Question or Issue I came back from Apple Music because I saw “Spotify Kids” promoted. The App Store link opened on my PC, showed Dutch support info, ...
Plan Family Premium Country The Netherlands Device All devices Operating System iOS26, MacOS, Windows 11 My Question or Issue I came back from Apple Music because I saw “S...
479 Views
0 replies
1 likes
I accepted an invitation to join a family plan. I obviously live at the same address and I was trying to do this while staying there too actually. When I typed the address it said it didn´t match. I decided to literally copy the address from the mast...
I accepted an invitation to join a family plan. I obviously live at the same address and I was trying to do this while staying there too actually. When I typed the address it said it didn´t match. I...
Newbie
73111 Views
61 replies
6 likes
I bought a premium family plan in 2023(it is RM24.90/month), but last month it automatically changed it to the new premium family plan which is RM46.90/month. How can I fix this?
I bought a premium family plan in 2023(it is RM24.90/month), but last month it automatically changed it to the new premium family plan which is RM46.90/month. How can I fix this?
Spotify Star
292 Views
1 replies
0 likes
PlanPremium FamilyCountryMalaysiaMy Question or IssueI have just signed up to Spotify Family premium plan. But seems impossible to add my children, despite this being the whole point of getting it. Says Spotify Kids app is not available in my country...
Plan Premium Family Country Malaysia My Question or Issue I have just signed up to Spotify Family premium plan. But seems impossible to add my children, despite this being the whole p...
Moderator
265 Views
1 replies
0 likes
PlanFamilyCountryMexicoDeviceCross PlatformsOperating SystemCross Platforms My Question or IssueWhen I try to add a new member to family plan and he put the home address it is not allowing the zip code and automatically changes it, resulting in not a...
Plan Family Country Mexico Device Cross Platforms Operating System Cross Platforms My Question or Issue When I try to add a new member to family plan and he put the home address it i...
Spotify Star
331 Views
1 replies
0 likes
PlanPremium FamilyCountryCanadaDeviceSamsung Galaxy S23Operating SystemAndroid My Question or IssueI am unable to add my spouse to my family plan. We get as far as confirming our address, when it loads the page saying "There was problem. Please try a...
Plan Premium Family Country Canada Device Samsung Galaxy S23 Operating System Android My Question or Issue I am unable to add my spouse to my family plan. We get as far as confirming o...
Newbie
755 Views
5 replies
0 likes
I recently signed up for Premium Family and received the one month free trial. While listening to music I am hearing ads. I thought that premium did not have ads.
I recently signed up for Premium Family and received the one month free trial. While listening to music I am hearing ads. I thought that premium did not have ads.
Newbie
661 Views
2 replies
0 likes
My wife has PlanPremium FamilyCountryUSADeviceSamsung Galaxy S25 UltraOperating SystemNot sure what version of Android she is using. My Question or IssueMy wife has confirmed our address and it shows that she is a part of the plan, but she still show...
My wife has Plan Premium Family Country USA Device Samsung Galaxy S25 Ultra Operating System Not sure what version of Android she is using. My Question or Issue My wife has c...
Spotify Star
273 Views
1 replies
0 likes
Family plan member for many years. Can't log in with my credentials to spotify kids via the app on ipad (latest rev). This was a clean install. The install on my son's other ipad is fine and working. I thought maybe because it was in use that I could...
Family plan member for many years. Can't log in with my credentials to spotify kids via the app on ipad (latest rev). This was a clean install. The install on my son's other i...
Moderator
7350 Views
25 replies
0 likes
We were on Duo, but need to add more members to the family, so I joined Family successfully. Then, I used the Invite link to add a 3rd account using a new email address. I'm able to successfully log on to that new Spotify account on a separate device...
We were on Duo, but need to add more members to the family, so I joined Family successfully. Then, I used the Invite link to add a 3rd account using a new email address. I'm able to successfully l...
Visitor
1500 Views
5 replies
0 likes
I wanna change my subscription from Family to Duo but I don't wanna lose my music or playlist. Beasuse when I try to change plan one of the info that appear is "Members of your Spotify Premium Family plan will immediately lose access to Premium"
I wanna change my subscription from Family to Duo but I don't wanna lose my music or playlist. Beasuse when I try to change plan one of the info that appear is "Members of your Spotify Premium Family...
Visitor
5902 Views
8 replies
1 likes
PlanPremium familyCountryUKDeviceiPhone 14 Pro, 16 ProOperating SystemiOS 18.6.2 My Question or IssueI'm having the same problem as a lot of people - I've read the threads here that say its fixed and its not for me.I am trying to setup my childs acco...
Plan Premium family Country UK Device iPhone 14 Pro, 16 Pro Operating System iOS 18.6.2 My Question or Issue I'm having the same problem as a lot of people - I've read the t...
Visitor
1524 Views
2 replies
0 likes
I'm trying to add my daughter to my family plan but when I enter the address, it's not finding it.
I'm trying to add my daughter to my family plan but when I enter the address, it's not finding it.
Visitor
439 Views
2 replies
0 likes
ich habe seit kurzem einen Family Account und habe bereits mehrfach versucht, meine Tochter als Member hinzuzufügen. sie wohnt an derselben Adresse und wir sind im selben WLAN. Dennoch erhalten wir immer die Fehlermeldung: ihr müsst dieselbe Adresse ...
ich habe seit kurzem einen Family Account und habe bereits mehrfach versucht, meine Tochter als Member hinzuzufügen. sie wohnt an derselben Adresse und wir sind im selben WLAN. Dennoch e...
Moderator
11842 Views
5 replies
0 likes
My Question or IssueHi, trying unsuccessfully to join Premium Family via a link sent from my wife's account. I need to check the address linked to MY free account, but this appears to be impossible. Why? What am I doing wrong?
My Question or Issue Hi, trying unsuccessfully to join Premium Family via a link sent from my wife's account. I need to check the address linked to MY free account, but this appears to be i...
Moderator
3820 Views
5 replies
0 likes
PlanPremiumCountryUSA My Question or Issue My son got a spotify gift card for Christmas. He's already a part of my family plan and I just saw the fine print(after trying to redeem) that it can only be used for a Individual Spotify Premium account. Wh...
Plan Premium Country USA My Question or Issue My son got a spotify gift card for Christmas. He's already a part of my family plan and I just saw the fine print(after trying to r...
Visitor
939 Views
3 replies
1 likes
Członkowie rodziny, którzy chcą dołączyć do mojego konta premium family mimo że wpisują dokładnie ten sam adres nie mogą dołączyć przez komunikat o błędnym adresie. Co może być przyczyną ?
Członkowie rodziny, którzy chcą dołączyć do mojego konta premium family mimo że wpisują dokładnie ten sam adres nie mogą dołączyć przez komunikat o błędnym adresie. Co może być przyczyną ?
Visitor
11769 Views
12 replies
2 likes
Hello, I have just switched from a Premium Individual to a Premium Family account, with payment all set up. However, it will not let me complete the steps to confirm our address or add members, the website just gets stuck on the 'loading' page before...
Hello, I have just switched from a Premium Individual to a Premium Family account, with payment all set up. However, it will not let me complete the steps to confirm our address or add m...
Spotify Star
283 Views
1 replies
0 likes
I have been paying for premium family but nobody in my family can log in with their accounts because it say "you need to live at the same address" I have confirmed my address in the account setting and I watch my family members put in the same addres...
I have been paying for premium family but nobody in my family can log in with their accounts because it say "you need to live at the same address" I have confirmed my address in the account s...
Visitor
63750 Views
71 replies
7 likes
My family members cannot listen to their own music playing. If their songs plays and I want to play a song on my device then it switches over to my device and stops playing on their devices. How do I fix this as I want every family member to play and...
My family members cannot listen to their own music playing. If their songs plays and I want to play a song on my device then it switches over to my device and stops playing on their devices. H...
Visitor
8307 Views
8 replies
0 likes
