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Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 93670 Views
  • 32 replies
  • 5 likes
  • 93670 Views
  • 32 replies
  • 5 likes

Superuser Contribution i cancelled my duo plan and want to join a family plan

I received an invitation to join a family plan. I cancelled my duo plan. But now, when I try to accept the invitation for the family plan, I just get an error message.

  • Visitor
  • I received an invitation to join a family plan. I cancelled my duo plan. But now, when I try to accept the invitation for the family plan, I just get an error message.
  • Dian
  • Moderator
  • 93 Views
  • 1 replies
  • 0 likes
  • 93 Views
  • 1 replies
  • 0 likes

Superuser Contribution Invited to family plan and inserted the correct address but it shows error

Im currently in premium duo and my sister had invited me multiple times for family plan, we’ve confirmed that we inserted the correct address but it keep showing that there is a problem and pls do try again later, how do I solve this?

  • Visitor
  • Im currently in premium duo and my sister had invited me multiple times for family plan, we’ve confirmed that we inserted the correct address but it keep showing that there is a problem and pls do t...
  • Dian
  • Moderator
  • 105 Views
  • 1 replies
  • 0 likes
  • 105 Views
  • 1 replies
  • 0 likes

Superuser Contribution How do i link my premium on my honor x6 device?

I had premium on my samsung A31, phone has water damage now, i have a Honor x6 device now and cannot link my premium membership on this new device

  • Visitor
  • I had premium on my samsung A31, phone has water damage now, i have a Honor x6 device now and cannot link my premium membership on this new device
  • Alex
  • Moderator
  • 76 Views
  • 1 replies
  • 0 likes
  • 76 Views
  • 1 replies
  • 0 likes

Superuser Contribution ive used the wrong email address to install spotify on my new iphone

I have a premium plan & accidently used an email address used on other device on my new iphone & now its logging in under that user. How do I stop spotify from automatically connecting to that account & reinstall spotify with another email account?

  • Visitor
  • I have a premium plan & accidently used an email address used on other device on my new iphone & now its logging in under that user. How do I stop spotify from automatically connecting to th...
  • Elena
  • Moderator
  • 82 Views
  • 1 replies
  • 0 likes
  • 82 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution App popup with only option to downgrade removes him from my family plan?

My dad was the Family Plan Manager but cancelled it and i became the Family plan manager, i invited 3 family members but every time my dad opens the app a popup with the only option to downgrade is on the screen, we press that and it removes him from...

  • Casual Listener
  • My dad was the Family Plan Manager but cancelled it and i became the Family plan manager, i invited 3 family members but every time my dad opens the app a popup with the only option to downgrade is o...
  • Not applicable
  • 178 Views
  • 3 replies
  • 0 likes
  • 178 Views
  • 3 replies
  • 0 likes

Superuser Contribution How do I or Spotify guarantee that there is no erotic content played by kid

I recently came over some audio porn / erotic (explicit) content on my 12 yo sons spotify account. While the filter for explicit content seems to work ok, there seem to be a lot of audio "books" with adult content! Would be nice if Spotify would hand...

  • Visitor
  • I recently came over some audio porn / erotic (explicit) content on my 12 yo sons spotify account. While the filter for explicit content seems to work ok, there seem to be a lot of audio "books" with...
  • gardenrose4
  • Casual Listener
  • 97 Views
  • 2 replies
  • 0 likes
  • 97 Views
  • 2 replies
  • 0 likes

Superuser Contribution My downloads do not load when offline.

Hello, i have a premium family plan but when i download songs and turn off wifi, my downloaded songs grey out and cannot be played. I don't know how to solve this issue, i have redownloaded the app, all the songs, completed a clean reinstall, cleared...

  • Casual Listener
  • Hello, i have a premium family plan but when i download songs and turn off wifi, my downloaded songs grey out and cannot be played. I don't know how to solve this issue, i have redownloaded the a...
  • Electro2
  • Casual Listener
  • 236 Views
  • 4 replies
  • 0 likes
  • 236 Views
  • 4 replies
  • 0 likes

Superuser Contribution i paid for family member 2 times and my family plan doesn't work?

my subscription plan for family plan is not working. i paid for it twice and it just taking my money without giving me what i paid for.

  • Visitor
  • my subscription plan for family plan is not working. i paid for it twice and it just taking my money without giving me what i paid for.
  • Alex
  • Moderator
  • 59 Views
  • 1 replies
  • 0 likes
  • 59 Views
  • 1 replies
  • 0 likes

Superuser Contribution How do I unlink my spotify account from google home?

The suggested method of clicking 'unlink' is not working. I think it is because I got the original Nest Mini through Spotify a few years a go, so my Spotify account is locked in, but it not it is not letting me add any other accounts from my Family a...

  • Newbie
  • ...ot letting me add any other accounts from my Family account. Has anybody been through this before, or got any ideas? Thanks!
  • Alex
  • Moderator
  • 110 Views
  • 1 replies
  • 0 likes
  • 110 Views
  • 1 replies
  • 0 likes

Merch advertisement while using a premium account. This is not okay

When I was done listening song featuring Connor Price, a modal showed me advertising of his merch. This is not okay. I don't pay for a premium account to get a different form of advertising. Premium = 0 advertising

  • Newbie
  • When I was done listening song featuring Connor Price, a modal showed me advertising of his merch. This is not okay. I don't pay for a premium account to get a different form of advertising. Premium ...
  • 79 Views
  • 0 replies
  • 1 likes
  • 79 Views
  • 0 replies
  • 1 likes

Solved!!Superuser Contribution FAMILY AND ECHO ALEXA

PlanFamilyCountry UK My Question or Issue I pay £14.99/month for family subscription. I have 2 Alexas and an Echo Dot. I can't wok out how to have spotify running on each Alexa device, but different music on each through Spotify. We can only seem to ...

  • Newbie
  • Plan Family Country  UK     My Question or Issue   I pay £14.99/month for family subscription. I have 2 Alexas and an Echo Dot. I can't wok out how to have spotify r...
  • Not applicable
  • 265653 Views
  • 75 replies
  • 7 likes
  • Family & Alexa
  • 265653 Views
  • 75 replies
  • 7 likes

Superuser Contribution I can’t login to Spotify kids

I have just upgraded to family. I have downloaded Spotify kids to my children’s tablets and began logging them in. When I get to choosing the character it says “oops, something went wrong” this is happening on 2 iPads and my phone. Can someone advise...

  • Visitor
  • I have just upgraded to family. I have downloaded Spotify kids to my children’s tablets and began logging them in. When I get to choosing the character it says “oops, something went wrong” this is h...
  • Alex
  • Moderator
  • 150 Views
  • 3 replies
  • 0 likes
  • 150 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution From Premium to Family with iTunes

premiumGermany Hello,I suppose this question has been asked a hundred times, but I couldn't find a solution, so I'm going to ask you one more time:Can I convert my premium account subscribed to iTunes into a family account? and if so, how? If I cance...

  • Newbie
  • ...ubscribed to iTunes into a family account? and if so, how? If I cancel the subscription on Itunes, are my playlists all gone? Or do they persist? I hope you can help.  
  • Dian
  • Moderator
  • 1372 Views
  • 5 replies
  • 0 likes
  • family
  • 1372 Views
  • 5 replies
  • 0 likes

Wrong country after using a non italian payment card

PlanPremium FamilyCountryItaly My Question or IssueHello,Yesterday I join Spotify Premium Family for the first time. I live in Italy so I put our home Italian address. Since my son lives in the UK, he pay for it using his British card.Even if we put ...

  • Visitor
  • Plan Premium Family Country Italy   My Question or Issue Hello, Yesterday I join Spotify Premium Family for the first time. I live in Italy so I put our home Italian address. Since my s...
  • Luan
  • Spotify Star
  • 70 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 70 Views
  • 1 replies
  • 0 likes

Changed adres familyplan

I have changed my homeadress but how do i change my other members adresses? I have loged on to their accounts but cant Find ny placer to change the adres. Do they get notified by email? Have searched but cant Find any answers.PlanFree/PremiumCountry ...

  • Newbie
  •  I have changed my homeadress but how do i change my other members adresses? I have loged on to their accounts but cant Find ny placer to change the adres. Do they get notified by email? Have se...
  • Jose_M
  • Spotify Star
  • 116 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 116 Views
  • 1 replies
  • 0 likes

Family Manager

I pay for a premium family account. I am listed as a member but not the manager. There is someone else on the account (no name, just an account ID) who is listed as the manager. How do I wrestle control of being the house manager so I can actually us...

  • Visitor
  • I pay for a premium family account.  I am listed as a member but not the manager.  There is someone else on the account (no name, just an account ID) who is listed as the manager.  H...
  • Jose_M
  • Spotify Star
  • 116 Views
  • 1 replies
  • 0 likes
  • 116 Views
  • 1 replies
  • 0 likes

Duo plan issue

PlanFreeCountryUSADeviceiPhone 12 miniOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issuemy sister invited me to her spotify duo plan, but the Spotify Duo plan won’t let me join it. When i tried to join it, i was told i can o...

  • Newbie
  • Plan Free Country USA Device iPhone 12 mini Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue my sister invited me to her spotify duo plan, but the ...
  • Jose_M
  • Spotify Star
  • 71 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 71 Views
  • 1 replies
  • 0 likes