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Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 71968 Views
  • 32 replies
  • 5 likes
  • 71968 Views
  • 32 replies
  • 5 likes

Superuser Contribution No puedo vincular mi familia a mi cuenta

No puedo vincula a mi familia a mi cuenta me dice que la direccion es incorrecta y es la misma que registre, ya estoy desesperado si no funciona hoy cancelar mii compra URGENTEMENTE

  • Visitor
  • No puedo vincula a mi familia a mi cuenta me dice que la direccion es incorrecta y es la misma que registre, ya estoy desesperado si no funciona hoy cancelar mii compra URGENTEMENTE
  • Yordan
  • Moderator
  • 75 Views
  • 1 replies
  • 0 likes
  • 75 Views
  • 1 replies
  • 0 likes

Can family in different country use the same plan?

My family and I live in two different countries, I am wondering if we can use the same Premium family plan even if we live in different places?

  • Visitor
  • My family and I live in two different countries, I am wondering if we can use the same Premium family plan even if we live in different places?
  • Maxim
  • Spotify Star
  • 62 Views
  • 1 replies
  • 0 likes
  • 62 Views
  • 1 replies
  • 0 likes

Premium Family subscription in Kyrgyzstan

Premium subscription for family does not work in Kyrgyzstan. Could you please make this type of subscription work in Kyrgyzstan too?

  • Visitor
  • Premium subscription for family does not work in Kyrgyzstan. Could you please make this type of subscription work in Kyrgyzstan too?
  • Maxim
  • Spotify Star
  • 59 Views
  • 1 replies
  • 1 likes
  • 59 Views
  • 1 replies
  • 1 likes

Superuser Contribution Deleted playlist's and can't play songs.

When I wasn't paying Premium everything worked perfectly, now when I'm paying, it's not working. Spotify deleted my Liked songs, and few more playlist's that I saved. Also, my biggest problem is that I can't play 90% of the songs that I want to play....

  • Visitor
  • ...hat I can't play 90% of the songs that I want to play. What should I do? Everyone else on my family subscription does not have a problem.
  • Yordan
  • Moderator
  • 67 Views
  • 1 replies
  • 0 likes
  • 67 Views
  • 1 replies
  • 0 likes

Managing Payment method

I have had a premium family plan for a while and because of a fraud issue my bank issued me a new card to my account. When I go into Spotify to change my card I click on the green update button but it’s like it’s totally starting over a new account. ...

  • Visitor
  • I have had a premium family plan for a while and because of a fraud issue my bank issued me a new card to my account. When I go into Spotify to change my card I click on the green update button but i...
  • Maxim
  • Spotify Star
  • 85 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 85 Views
  • 1 replies
  • 0 likes

I have expired single premium, how do i join my family?

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI have an expired premium account that I have used for a decade. I would like to switch to my...

  • Visitor
  • ...ave an expired premium account that I have used for a decade. I would like to switch to my family's plan without losing my music. How do I join? Also, I meet all qualifications and live with my family. I...
  • Maxim
  • Spotify Star
  • 102 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 102 Views
  • 1 replies
  • 0 likes

Family Premium payment reject wipes all family settings

Plan Premium FamillyCountry France Device AllOperating System All My Question or IssueWhen a monthly subscription (Family Premium) is rejected (card expired etc.), all the family subscription details are lost (members) even when you solve the issue (...

  • Newbie
  • Plan Premium Familly Country France   Device All Operating System All   My Question or Issue When a monthly subscription (Family Premium) is rejected (card expired etc.), all t...
  • Tebbsy82
  • Visitor
  • 430 Views
  • 2 replies
  • 4 likes
  • Premium for Family
  • 430 Views
  • 2 replies
  • 4 likes

Superuser Contribution inable to find/ join family mix

I can't find the family mix on my spotify. I'm the plan manager but even on the manage family plan page there is no indication that it should exist, all it shows is 'add member'

  • Visitor
  • I can't find the family mix on my spotify. I'm the plan manager but even on the manage family plan page there is no indication that it should exist, all it shows is 'add member'
  • Kiril
  • Moderator
  • 68 Views
  • 1 replies
  • 0 likes
  • 68 Views
  • 1 replies
  • 0 likes

Superuser Contribution Family mix isn't exist

I've been using family plan for a month and i've never seen my family mix. How can i see the mix?

  • Visitor
  • I've been using family plan for a month and i've never seen my family mix. How can i see the mix?
  • Yordan
  • Moderator
  • 74 Views
  • 1 replies
  • 0 likes
  • 74 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify kicks us off yet we have premium family plan.

While someone plays Spotify on Sonos at home it kicks me off Spotify in my truck. We got family premium to prevent this. Very frustrated.

  • Visitor
  • While someone plays Spotify on Sonos at home it kicks me off Spotify in my truck. We got family premium to prevent this. Very frustrated.
  • Yordan
  • Moderator
  • 52 Views
  • 1 replies
  • 0 likes
  • 52 Views
  • 1 replies
  • 0 likes

Superuser Contribution Family plan address doesn't match, although I copy pasted the address

I'm trying to add my father, who lives with us, into my Spotify family plan. When prompted by the app, I copy and pasted the address listed in our premium family plan page in my account. However, it still says the address is wrong. How can this be po...

  • Visitor
  • I'm trying to add my father, who lives with us, into my Spotify family plan. When prompted by the app, I copy and pasted the address listed in our premium family plan page in my account. However, i...
  • Yordan
  • Moderator
  • 174 Views
  • 1 replies
  • 1 likes
  • 174 Views
  • 1 replies
  • 1 likes

How did someone add themselves to my Family Plan when I am the plan manager

I received an email stating someone added themselves to my family plan. I did not add them or send a link for them to add themselves. How did they add themselves?

  • Visitor
  • I received an email stating someone added themselves to my family plan. I did not add them or send a link for them to add themselves. How did they add themselves?
  • Maxim
  • Spotify Star
  • 59 Views
  • 1 replies
  • 0 likes
  • 59 Views
  • 1 replies
  • 0 likes

Superuser Contribution Duo - Impossible to join my son

Hello,my son from Luxembourg has been paid to this brother a premium duo for him and me living on belgium on the same house...but i can't join the duo account living on the same house then me... application said, i don't live on the same contry to hi...

  • Visitor
  • Hello, my son from Luxembourg has been paid to this brother a premium duo for him and me living on belgium on the same house... but i can't join the duo account living on the same house then me.....
  • Maxim
  • Spotify Star
  • 68 Views
  • 1 replies
  • 0 likes
  • 68 Views
  • 1 replies
  • 0 likes

Family account

I have a premium account and want to share it with my wife, child. How can we all listen independently of each other ? Is there a family account ?

  • Visitor
  • I have a premium account and want to share it with my wife, child. How can we all listen independently of each other ? Is there a family account ?
  • Maxim
  • Spotify Star
  • 65 Views
  • 1 replies
  • 0 likes
  • 65 Views
  • 1 replies
  • 0 likes