Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help verifying your Premium for Family.
The mail with request of spotify to verify the home adress was on spam and now a family member is blocked for 12 months. How can I reactivate the account?
Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...
when i try to move from duo to family i get this comment that the 2nd user will lose acccess 1. what does it means? 2. will it restart the 2nd account and the user will lose everything? thanks in advanace
I have family premium but when my sister is playing music at the same time as me it plays on my device also even when I press listen on this device or continue.
I have a Premium Family Plan and using only four of six accounts. I want to add my wife and young son (first phone) to the two open accounts but can not find a way to send an invitation within my Premium account. We have not make any changes for a co...
I am already a premium individual and now purchased family plan. Payment made but plan is not changed. No options to switch to other plan. What to do?
My husband and I just upgraded to the premium family account. He's trying to get logged in to Spotify Kids, but it says "Only a Premium Family plan manager can create a Kids account." I can't find a way to make him an account manager along with me. I...
I'm currently on my ex-boyfriend's family account. I want to be removed from his account and pay for my own without losing all my saved music. How do I do this?
Tenemos plan familiar y no me deja entrar
Hey there so my account is American and I recently moved to france with my gf and she wants to buy a family plan her account is french mine is american can i join her family plan or do i need to change my region? Or a different account i hope I don’t...
Which setting means "ON" and which means "OFF"? - both looks exactly the same - see attached screenshots
My Duo plan was supposed to end at the end of April 2023. I wanted to switch to the family plan after that so just bought it. After buying, Spotify shows that my Duo plan is now valid until April 2024.I have the receipt that shows that I chose the Fa...
Yo pagué mí plan pero no refleja el pago en Spotify, continúan cobrandome pero yo tengo en la app del banco como que spotfy me cobró
Estoy intentando hacer el pago de mi suscripción y no lo permite informa que no es posible cuando tengo saldo disponible para el pago
I still live with family but got kicked out for address discrepancy after we moved.
As the topic says, she was kicked out from our family plan ando when I try to invite her again spotify locked her out for 12 months. She is over 60 years ando struggles a lot with the technology. We are struggling with her. Please help us
Hello, my parents and siblings were out on vacation and did not see their emails to verify their email address and our home address. Can you resend it? Otherwise - it seems they are penalized by not responding fast enough. Thank you, Carol
My whole family got kicked out of the family plan today because for some reason Spotify is saying that the address is matching up. They have not changed the address on the account nor have they moved out of a different location. Am I currently stayin...
Hi, I need costumer support to address the following issue: Two of my Premium Family Plan members got kicked out of my plan today without receiving email notices, they are experiencing difficulties joining back. I resent them the invitation link, the...
PlanFreeCountryCanadaDeviceLg V60 ThinQ My Question or IssueI've been kicked out of a family plan and when I try to join, it displays"We couldn’t confirm that you live with the plan manager for this Premium plan. You can join someone else’s plan agai...
Someone else had the same question and it was not answered.