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Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 135167 Views
  • 32 replies
  • 8 likes
  • 135167 Views
  • 32 replies
  • 8 likes

Superuser Contribution I have adds on spotify premium

PlanPremiumCountryFranceDeviceall devicesOperating Systemall systems My Question or IssueI have adds on my spotify premium. There are music adds like check out the new ed sheran album!. I don't care. I pay for no adds, so just disable adds please!!

  • Regular
  • Plan Premium Country France Device all devices Operating System all systems   My Question or Issue I have adds on my spotify premium. There are music adds like check out the new ed she...
  • Morré
  • Regular
  • 382 Views
  • 4 replies
  • 0 likes
  • Premium for Family
  • 382 Views
  • 4 replies
  • 0 likes

Superuser Contribution Premium Family

Hi,I started my Premium Family account around year ago, but i had to stop my payment because of problems with my card. Now, I want to rejoin but everytime that i accept payment to start account it redirects me to 404 page. Can someone help me or at l...

  • Visitor
  • Hi, I started my Premium Family account around year ago, but i had to stop my payment because of problems with my card. Now, I want to rejoin but everytime that i accept payment to start account i...
  • Vasil
  • Moderator
  • 206 Views
  • 1 replies
  • 0 likes
  • App & Features
  • 206 Views
  • 1 replies
  • 0 likes

Superuser Contribution Family Mix not showing after renewing premium family plan

PlanPremium FamilyCountryAustraliaDevice(iPhone 7,8,13)Operating System(iOS 15.3.1) My Question or IssueFamily mix is not showing for any of the family members expect the plan manager. I have tried to share via txt and followed the previous FAQ to le...

  • Newbie
  • Plan Premium Family Country Australia Device (iPhone 7,8,13) Operating System (iOS 15.3.1)   My Question or Issue Family mix is not showing for any of the family members expect the p...
  • Vasil
  • Moderator
  • 280 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 280 Views
  • 1 replies
  • 0 likes

Family Plan, college student

I'm in the U.S. and I'm considering upgrading to the Premium Family plan. I am wondering if my college-student son, who lives on-campus, can be included in that membership. He still uses our physical postal-address.

  • Newbie
  • I'm in the U.S. and I'm considering upgrading to the Premium Family plan.  I am wondering if my college-student son, who lives on-campus, can be included in that membership.  He still u...
  • Hous194
  • Casual Listener
  • 1834 Views
  • 2 replies
  • 0 likes
  • Premium for Family
  • 1834 Views
  • 2 replies
  • 0 likes

Daughter cant join family account

Daughter cant join family account. She was removed before but is being added again. Same account and same email but she gets the error saying you can only join once a year.Any help?

  • Newbie
  • Daughter cant join family account. She was removed before but is being added again. Same account and same email but she gets the error saying you can only join once a year. Any help?
  • Maxim
  • Spotify Star
  • 298 Views
  • 2 replies
  • 0 likes
  • Premium for Family
  • 298 Views
  • 2 replies
  • 0 likes

Family Invite not working

Hi Guys can anyone help me!!! When i accept a family invitation i click 'accept invitation' take me through to the confirmation page where i place my details in to confirm i live in the same house, however it does not accept my details and continues ...

  • Casual Listener
  • Hi Guys can anyone help me!!! When i accept a family invitation i click 'accept invitation' take me through to the confirmation page where i place my details in to confirm i live in the same house, h...
  • drewduds
  • Visitor
  • 3297 Views
  • 6 replies
  • 0 likes
  • 3297 Views
  • 6 replies
  • 0 likes

Superuser Contribution adding family members to family plan internationally

I have signed up for the premium family plan. I live in Germany. It won't allow me to add any family members; we put in the address, but it continually says 'you don't live here'. Any suggestions?

  • Visitor
  • I have signed up for the premium family plan.  I live in Germany.  It won't allow me to add any family members; we put in the address, but it continually says 'you don't live here'.  A...
  • Novy
  • Moderator
  • 1458 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 1458 Views
  • 1 replies
  • 0 likes

Superuser Contribution Error - Adresses are not matching

PlanFamily PremiumCountrySwitzerland I just upgraded my premium account to a family premium account. Now I wanted to invite my family members - but they always get the same error "you have to live in the same country". When I registered Spotify (a co...

  • Newbie
  • Plan Family Premium Country Switzerland   I just upgraded my premium account to a family premium account. Now I wanted to invite my family members - but they always get the same error "y...
  • Vasil
  • Moderator
  • 481 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 481 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premiun

Hello! I'm having trouble trying to connect at my family plan. I open the link, follow the steps and it keeps saying that my street name is wrong - which is really strange because I know I write in the right form. What should I do?

  • Newbie
  • Hello! I'm having trouble trying to connect at my family plan. I open the link,  follow the steps and it keeps saying that my street name is wrong - which is really strange because I know I w...
  • Alex
  • Spotify Legend
  • 391 Views
  • 2 replies
  • 0 likes
  • 391 Views
  • 2 replies
  • 0 likes

Superuser Contribution Family subscription problem

Hello I have a problem with my family subscription. I've got a premium subscription and want to invite my girlfriend to the family subscription. But I can't find this option in my account (neither in phone and on the website). May it is caused by cou...

  • Newbie
  • Hello  I have a problem with my family subscription. I've got a premium subscription and want to invite my girlfriend to the family subscription. But I can't find this option i...
  • Vasil
  • Moderator
  • 328 Views
  • 2 replies
  • 0 likes
  • Premium for Family
  • 328 Views
  • 2 replies
  • 0 likes

App Version 8.5.28 does not go online anymore

Last week I changed from Premium to family account.Now the ipad of my daughter, working with the main account before this change, does not go online anymore.She is using an iPad iOS Version 10.5, no upgrade possible anymore. The spotify app is versio...

  • Newbie
  • Last week I changed from Premium to family account. Now the ipad of my daughter, working with the main account before this change, does not go online anymore. She is using an iPad iOS Version 10.5...
  • Maxim
  • Spotify Star
  • 362 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 362 Views
  • 1 replies
  • 0 likes

Superuser Contribution How many in familyplan?

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHiI have familyplan and there it says I only can have 5 accounts. But accordind to the inform...

  • Visitor
  • ...ave familyplan and there it says I only can have 5 accounts. But accordind to the information about familyplan it sägs 6. Why can I only have 5?
  • Elena
  • Moderator
  • 238 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 238 Views
  • 1 replies
  • 0 likes

[Developer] Add option to remove lock from changing family plans within 12 months

Due to a technical error by Spotify, we had to create a new family Spotify account and cancel the previous one. However, due to the lock that prevents changing family accounts within 12 months, I was not able to join the family account. Customer serv...

  • Visitor
  • Due to a technical error by Spotify, we had to create a new family Spotify account and cancel the previous one. However, due to the lock that prevents changing family accounts within 12 months, I w...
  • 172 Views
  • 0 replies
  • 0 likes
  • Developer
  • 172 Views
  • 0 replies
  • 0 likes

Solved!!Superuser Contribution Problem setting up Family Plan

Hi wonder if someone can help. Have had a Spotify Premium account for ages, but now decided to go for the family account.Before my daughter and I shared the music time, with only one of us using it at a time.Now I have ammended the account as we both...

  • Newbie
  • Hi wonder if someone can help.   Have had a Spotify Premium account for ages, but now decided to go for the family account. Before my daughter and I shared the music time, with only one of u...
  • Maxim
  • Spotify Star
  • 1461 Views
  • 5 replies
  • 0 likes
  • 1461 Views
  • 5 replies
  • 0 likes

Member kicked out when upgraded

Hi, I had a Duo account with my wife and just upgraded to family so that our kids could have their own accounts as well. But when I upgraded my wife got kicked out of premium without any warning. Superbad experience, how is it possible that the upgra...

  • Newbie
  • Hi,   I had a Duo account with my wife and just upgraded to family so that our kids could have their own accounts as well.   But when I upgraded my wife got kicked out of premium w...
  • Maxim
  • Spotify Star
  • 310 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 310 Views
  • 1 replies
  • 0 likes

Solved!! Billing Date When Switching to Duo

Hello,I currently have a Solo Premium subscription with the billing date being on the 1st of the month.I'm expecting to switch into a Duo Premium subscription, so I was wondering how the billing date will change (if so); and what would I need to do t...

  • Newbie
  • Hello, I currently have a Solo Premium subscription with the billing date being on the 1st of the month. I'm expecting to switch into a Duo Premium subscription, so I was wondering how the billing ...
  • Maxim
  • Spotify Star
  • 393 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 393 Views
  • 1 replies
  • 0 likes

Superuser Contribution Plan manager change payment method to new different country

Will all the members in my plan be removed in the next billing? If that happens can they re-join my plan immediately again or they have to wait 12 months to cool-down. Or maybe their region will automatically change to the new country tied to my new ...

  • Newbie
  • Will all the members in my plan be removed in the next billing? If that happens can they re-join my plan immediately again or they have to wait 12 months to cool-down. Or maybe their region will auto...
  • OscarDC
  • Moderator
  • 517 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 517 Views
  • 1 replies
  • 0 likes

Family subscription for Vietnam region?

Hello, is the family subscription option available for Vietnam region?

  • Newbie
  • Hello, is the family subscription option available for Vietnam region?
  • doanbaanh
  • Newbie
  • 7324 Views
  • 4 replies
  • 5 likes
  • 7324 Views
  • 4 replies
  • 5 likes

Superuser Contribution Can't accpet family plan invitation

PlanFamily PremiumCountryMéxicoDeviceDesktop PC and LG smartphoneOperating SystemWindows 11 and Android 12 My Question or IssueI have upgraded my premium plan to a family version now that my nephew wanted his own account, so I created a new one for h...

  • Newbie
  • Plan Family Premium Country México Device Desktop PC and LG smartphone Operating System Windows 11 and Android 12   My Question or Issue I have upgraded my premium plan to a family v...
  • Kiril
  • Moderator
  • 478 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 478 Views
  • 1 replies
  • 0 likes

adding younger children

PlanPremium FamilyCountryNetherlandsDevicePC, tabletsOperating Systemwindows 10 64-bit My Question or Issue Found the same question posted in 2016 and 2018. Still wondering. Before I can add my children into the family account, I must make them a spo...

  • Casual Listener
  •   Plan Premium Family Country Netherlands Device PC, tablets Operating System windows 10 64-bit   My Question or Issue  Found the same question posted in 2016 and 2018. S...
  • mepbph
  • Casual Listener
  • 295 Views
  • 2 replies
  • 0 likes
  • Premium for Family
  • 295 Views
  • 2 replies
  • 0 likes