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Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 82298 Views
  • 32 replies
  • 5 likes
  • 82298 Views
  • 32 replies
  • 5 likes

Kostendifferenz Premium zu Family

Hallo,ich würde gerne mein Premium zu Spotify-Family umwandeln.Jetzt habe ich bereits für den Folgemonat Premium bezahlt und ich frage mich nun, ob ich mein Abonnement kündigen soll, damit keine Kostendifferenz besteht, oder ob mir der Differenzbetra...

  • Newbie
  • Hallo, ich würde gerne mein Premium zu Spotify-Family umwandeln. Jetzt habe ich bereits für den Folgemonat Premium bezahlt und ich frage mich nun, ob ich mein Abonnement kündigen soll, damit k...
  • Nico
  • Community Legend
  • 132 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 132 Views
  • 1 replies
  • 0 likes

Address Change for Family Premium

Hi, I was astonished that an address change needs the termination of the account. Ok my account is resigned by April 22th (... and paid until April 22th). But I'm wondering... do I have to pay this month twice? Or does my family has to wait a whole m...

  • Newbie
  • ...ay this month twice? Or does my family has to wait a whole month? My intention only was to change the address and then to start a new Spotify contract.   Thank you in advance 🙂   Nicolle
  • alysh89
  • Newbie
  • 318 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 318 Views
  • 1 replies
  • 0 likes

Wechsel von Spotify premium zu Family

Kann man von Spotify Premium auf Spotify Family wechseln wenn Premium noch 6 Monate läuft? Is it possible to switch from Spotify Premium to Spotify Family if Premium abo still works 6 months?

  • Newbie
  • Kann man von Spotify Premium auf Spotify Family wechseln wenn Premium noch 6 Monate läuft?   Is it possible to switch from Spotify Premium to Spotify Family if Premium abo still works 6 months?
  • Maxim
  • Spotify Star
  • 387 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 387 Views
  • 1 replies
  • 0 likes

Superuser Contribution Login via browser on smartphone

PlanFreeCountryGermany DeviceHuawei P20 liteOperating SystemAndroid 8.0.0 My Question or IssueI created a premium family account. My girlfriend was able to join. But my father,who also live here in the same place can't. I send him an invitation,but h...

  • Newbie
  • Plan Free Country Germany  Device Huawei P20 lite Operating System Android 8.0.0   My Question or Issue I created a premium family account. My girlfriend was able to join. But m...
  • Peter
  • Spotify Legend
  • 124 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 124 Views
  • 1 replies
  • 0 likes

Superuser Contribution Mitglieder aus Familienabo entfernt

PlanFree/PremiumCountryGermanyOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHallo, Ich habe ein Familien-Abo erstellt und alle eingeladen. Einen Monat hat das auch funktioniert, aber auf einmal wurden alle aus dem Konto ...

  • Visitor
  • Plan Free/Premium Country Germany Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Hallo,  Ich habe ein Familien-Abo erstellt und alle eingelade...
  • Peter
  • Spotify Legend
  • 559 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 559 Views
  • 1 replies
  • 0 likes

Superuser Contribution How to setup multiple Google Homes?

PlanPremiumCountryCanadaDeviceMultiple Google Homes My Question or IssueWe have 6 Google Homes (each room). We have Spotify Premium Family plan. How do we set it up so we can play different songs on multiple Google Homes easily?---Netflix is easy; I ...

  • Newbie
  • Plan Premium Country Canada Device Multiple Google Homes   My Question or Issue We have 6 Google Homes (each room).  We have Spotify Premium Family plan.   How do we set i...
  • Peter
  • Spotify Legend
  • 310 Views
  • 1 replies
  • 1 likes
  • Premium for Family
  • 310 Views
  • 1 replies
  • 1 likes

Superuser Contribution Family Members Cannot Find Public Playlists via Search

Plan: PremiumCountry:USAI'm a premium member with a family plan and several of the public playlists do not show in searches for other family members. TEXTING A LINK IS NOT AN OPTION HEREI'm using one of the licenses to have an independant playlist on...

  • Casual Listener
  • Plan: Premium Country:USA I'm a premium member with a family plan and several of the public playlists do not show in searches for other family members.    TEXTING A LINK IS NOT AN O...
  • Peter
  • Spotify Legend
  • 116 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 116 Views
  • 1 replies
  • 0 likes

PROBLEMA PLAN FAMILIAR DOMICILIO

Hace aproximadamente un mes nuestra familia de 4 se unió al plan familiar de spotify. Todos vivimos y estamos emparonados en Benavente, Zamora (ESPAÑA), sin embargo por motivos profesionales y de estudios viajamos con frecuencia a Madrid, Santander y...

  • Newbie
  • Hace aproximadamente un mes nuestra familia de 4 se unió al plan familiar de spotify. Todos vivimos y estamos emparonados en Benavente, Zamora (ESPAÑA), sin embargo por motivos profesionales y de est...
  • Bittencourt
  • Spotify Star
  • 336 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 336 Views
  • 1 replies
  • 0 likes

Family Plan Owner Deleted Account

PlanPremiumCountryUSMy Question or IssueThe original owner of the family plan seems to have deleted their account. How do I make sure everyone that was in the plan cancels and we aren't billed. The hope is to open a new family plan on a different acc...

  • Newbie
  • Plan Premium Country US My Question or Issue The original owner of the family plan seems to have deleted their account. How do I make sure everyone that was in the plan cancels and we aren't b...
  • Bittencourt
  • Spotify Star
  • 186 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 186 Views
  • 1 replies
  • 0 likes

can't invite roommate in my family plan

PlanPremiumCountryFranceDevice(iPad, Oneplus 5, MSI GP63)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHi, I have recently purchased a Premium Family Account with Spotify and I am having issues adding my roomates. Once m...

  • Newbie
  • ...remium Family Account with Spotify and I am having issues adding my roomates. Once my invitation is sent, they can't successfully accept the invite, they are redirected to the spotify subscription page b...
  • Bittencourt
  • Spotify Star
  • 201 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 201 Views
  • 1 replies
  • 0 likes

Not receiving family invite email

PlanFamily PremiumCountryUK My Question or IssueI've just invited a new member of my family as part of the premium family package and although it says invite has been sent, it is not being received. I have tried resend a few times. Also I have sucees...

  • Casual Listener
  •   Plan Family Premium Country UK   My Question or Issue I've just invited a new member of my family as part of the premium family package and although it says invite has been sent, i...
  • simonburchy
  • Casual Listener
  • 188 Views
  • 4 replies
  • 0 likes
  • Premium for Family
  • 188 Views
  • 4 replies
  • 0 likes

Family plan, studying overseas

PlanPremiumCountrySingaporeDeviceMobile phone iphone or android phonesOperating System(iOS 10, Android) My Question or IssueI have subscribed to Family Premium, all my family members except my daughter is not able to access this account as she curren...

  • Newbie
  • Plan Premium Country Singapore Device Mobile phone iphone or android phones Operating System (iOS 10, Android)   My Question or Issue I have subscribed to Family Premium, all my family...
  • Brunelicia
  • Spotify Star
  • 478 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 478 Views
  • 1 replies
  • 0 likes

Family premium pain!

Help, please! I signed up to family premium today. We have 3 echos and two iPhones. I had the impression I could play music on all devices however if I play music on one then try music on another device the first device cuts off. What do I need to do...

  • Casual Listener
  • Help, please!   I signed up to family premium today.   We have 3 echos and two iPhones.   I had the impression I could play music on all devices however if I play music on one t...
  • tomashu007
  • Regular
  • 304 Views
  • 4 replies
  • 0 likes
  • Premium for Family
  • 304 Views
  • 4 replies
  • 0 likes

Superuser Contribution Not sure about my postal code

HelloI think I entered a wrong postal code. It has a 57 in it but I think I typed 75. Can I check it somehow if not edit or ask one of the staff to edit it for me?

  • Casual Listener
  • Hello I think I entered a wrong postal code. It has a 57 in it but I think I typed 75. Can I check it somehow if not edit or ask one of the staff to edit it for me?
  • Jemi
  • Spotify Legend
  • 297 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 297 Views
  • 3 replies
  • 0 likes

Cannot get family plan invite to show up in email.

Plan: PremiumCountry:Canada My Question or Issuei upgraded to Spotify premium family, but when I send the invite to my family members to join the plan, it does not send. The addresses are correct. Nothing in junk mail. Seems to be a common issue peop...

  • Newbie
  • Plan: Premium Country:Canada   My Question or Issue i upgraded to Spotify premium family, but when I send the invite to my family members to join the plan, it does not send. The a...
  • OneByBoo
  • Community Legend
  • 116 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 116 Views
  • 1 replies
  • 0 likes

I'm having problems joining Premium for Family

I've been added to a Family account by my father, but when I click on the link he sent me on my email, I insert my address (which is the same as my dad's) and it says that I cannot be part of the Family. The same thing is happening to my sister.

  • Newbie
  • I've been added to a Family account by my father, but when I click on the link he sent me on my email, I insert my address (which is the same as my dad's) and it says that I cannot be part of the Family...
  • Bittencourt
  • Spotify Star
  • 223 Views
  • 1 replies
  • 1 likes
  • Premium for Family
  • 223 Views
  • 1 replies
  • 1 likes

Solved!! I can't join the family plan

Okay, so I was in a family plan and there was a month that we forgot to pay the fee. We all got kicked out but my sister followed the steps and created a new family plan. Everyone except me can join. It's so strange. All it says is "You're unable to ...

  • Visitor
  • Okay, so I was in a family plan and there was a month that we forgot to pay the fee. We all got kicked out but my sister followed the steps and created a new family plan. Everyone except me can join....
  • Bittencourt
  • Spotify Star
  • 275 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 275 Views
  • 1 replies
  • 0 likes

Upgrade from student free google home mini

My Question or IssueI currently have a student subscription but want to upgrade to the Spotify family plan for me, my mum and dad. If I did this would I be able to claim the free google home mini?

  • Newbie
  •   My Question or Issue I currently have a student subscription but want to upgrade to the Spotify family plan for me, my mum and dad. If I did this would I be able to claim the free google h...
  • OneByBoo
  • Community Legend
  • 423 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 423 Views
  • 1 replies
  • 0 likes

Problema con plan familiar

Tengo un problema con el plan familiar, mi novia y yo vivimos juntos pero por alguna razon su cuenta no puede ser agregada nuevamente al plan familiar. DeviceOne plus 5 y Iphone 7

  • Newbie
  • Tengo un problema con el plan familiar, mi novia y yo vivimos juntos pero por alguna razon su cuenta no puede ser agregada nuevamente al plan familiar.    Device One plus 5 y Iphone 7 &...
  • marcaevans
  • Composer
  • 119 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 119 Views
  • 1 replies
  • 0 likes

Premium family of students

PlanPremium FamilyCountryAustralia DeviceN/AOperating SystemN/A My Question or IssueThere are 5 in my family with 4 of them students (university, tafe and high school) - is there any discount for them available under family? Also one of them only sta...

  • Newbie
  • Plan Premium Family Country Australia   Device N/A Operating System N/A   My Question or Issue There are 5 in my family with 4 of them students (university, tafe and high s...
  • marcaevans
  • Composer
  • 113 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 113 Views
  • 1 replies
  • 0 likes