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Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 114213 Views
  • 32 replies
  • 7 likes
  • 114213 Views
  • 32 replies
  • 7 likes

Superuser Contribution Plan Familiar

Hola, es la primera vez que solicito el plan familiar, el pago lo hice en el oxxo, mi duda es que en mi cuenta no me aparece que este suscrita a nada, no sé que se hace a partir de ahora, no si tengo que esperar los 3 dias de acreditación a que apare...

  • Visitor
  • Hola, es la primera vez que solicito el plan familiar, el pago lo hice en el oxxo, mi duda es que en mi cuenta no me aparece que este suscrita a nada, no sé que se hace a partir de ahora, no si tengo...
  • Elena
  • Moderator
  • 440 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 440 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium family not registered on other devices

PlanPremium familyCountryEnglandDevice(iPhone 7, iPhone 6, macbook pro pre 2012Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssuI have registered for premium family and sent a request to all my family....I have managed to re...

  • Casual Listener
  •   Plan Premium family Country England Device (iPhone 7, iPhone 6, macbook pro pre 2012 Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issu I h...
  • Petya
  • Community Legend
  • 1136 Views
  • 5 replies
  • 0 likes
  • Premium for Family
  • 1136 Views
  • 5 replies
  • 0 likes

Spotify Duo will we loose our playlists from our individual accounts?

PlanIndividual PremiumCountryUSA DeviceMacbook Pro early 2013Operating SystemiOS 10 My Question or IssueMy fiancee and I want to merge accounts. We both have individual accounts. However, we don't want to loose our playlists from our individual accou...

  • Casual Listener
  • Plan Individual Premium Country USA   Device Macbook Pro early 2013 Operating System iOS 10   My Question or Issue My fiancee and I want to merge accounts. We both have individua...
  • Billy-J
  • Spotify Star
  • 3368 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 3368 Views
  • 1 replies
  • 0 likes

Superuser Contribution desperatereindeer

PlanPremiumCountryUkraineDeviceGoogle Plus 3aOperating System Android My Question or IssueI was invited to join a family account on Spotify. I already have a single premium account. The issue is that my account was set up in Italy and the family acco...

  • Casual Listener
  • Plan Premium Country Ukraine Device Google Plus 3a Operating System  Android  My Question or Issue I was invited to join a family account on Spotify. I already have a single p...
  • Elena
  • Moderator
  • 411 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 411 Views
  • 3 replies
  • 0 likes

Solved!! spotify duo premium ad

I'm on spotify family and i keep seeing the premium duo ad. I do not want to see it everytime i launcht the app since i already have premium. Please give an option to turn that off.

  • Visitor
  • I'm on spotify family and i keep seeing the premium duo ad. I do not want to see it everytime i launcht the app since i already have premium. Please give an option to turn that off.  
  • Billy-J
  • Spotify Star
  • 2567 Views
  • 3 replies
  • 2 likes
  • Premium for Family
  • 2567 Views
  • 3 replies
  • 2 likes

Superuser Contribution Premium for Family Local Files not syncing with Family Members

PlanPremium for FamilyCountryCanadaDeviceiphonesOperating SystemDesktop - Mojave Hi Community! So if I am logged into the desktop and my iphone (same wifi) with the primary account (family premium) I can sync/download local files with no problem. The...

  • Visitor
  • Plan Premium for Family Country Canada Device iphones Operating System Desktop - Mojave   Hi Community!  So if I am logged into the desktop and my iphone (same wifi) with the p...
  • Peter
  • Spotify Legend
  • 1554 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 1554 Views
  • 1 replies
  • 0 likes

App shows premium , browser premium family

My Question or Issue We used to have the premium plan but I signed up for family premium. When I go into any browser on my account I see that I have family premium and that I am paying for it. When I reopen the app it only shows premium. I tried to s...

  • Visitor
  •     My Question or Issue   We used to have the premium plan but I signed up for family premium. When I go into any browser on my account I see that I have family premium and that I...
  • Billy-J
  • Spotify Star
  • 1640 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 1640 Views
  • 1 replies
  • 0 likes

Paying for Premium For Family, Not Receiving Premium For Family

Premium for FamilyUSADevice(iPhone, LG, MacBook Pro, HP Laptop)Operating SystemIOS, OSX, Android, Windows 10(iOS 10, Android Oreo, Windows 10,etc.) I upgraded from Premium to Premium for Family. The "invite" to the family member doesn't look like it ...

  • Visitor
  • Premium for Family USA Device (iPhone, LG, MacBook Pro, HP Laptop) Operating System IOS, OSX, Android, Windows 10 (iOS 10, Android Oreo, Windows 10,etc.)   I upgraded from Premium t...
  • Billy-J
  • Spotify Star
  • 511 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 511 Views
  • 1 replies
  • 0 likes

Family Members cannot be entered - credit card location issue

I am trying to add my wife (lifes at the same location) to my family account. However, she always gets an error message. Add info: we life in Austria, but my credit card runs through a German bank. How can I add my wife - without getting new credit c...

  • Visitor
  • I am trying to add my wife (lifes at the same location) to my family account. However, she always gets an error message.    Add info: we life in Austria, but my credit card runs through a...
  • Billy-J
  • Spotify Star
  • 541 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 541 Views
  • 1 replies
  • 0 likes

Superuser Contribution Other bluetooth devices controlling Spotify app on my phone

PlanFamilyCountryUSDeviceOnePlus 6T, iPhone 8, Mac We've had Spotify Family for a while now but only recently have we had this issue. When my wife listens to Spotify on her computer (Mac) through her BT headphones, it affects the music that I'M liste...

  • Regular
  • Plan Family Country US Device OnePlus 6T, iPhone 8, Mac      We've had Spotify Family for a while now but only recently have we had this issue. When my wife listens to Spotify o...
  • DRascon
  • Regular
  • 1567 Views
  • 9 replies
  • 1 likes
  • Premium for Family
  • 1567 Views
  • 9 replies
  • 1 likes

Superuser Contribution Family account Overseas

I've just signed up for a Premium Family Account. I'm abroad on business but want the family at home to use it. When I send invites it doesn't allow them to access Spotify saying the account needs to be based in the same country as the owner. I've re...

  • Casual Listener
  • I've just signed up for a Premium Family Account. I'm abroad on business but want the family at home to use it. When I send invites it doesn't allow them to access Spotify saying the account needs t...
  • Elena
  • Moderator
  • 1118 Views
  • 4 replies
  • 1 likes
  • 1118 Views
  • 4 replies
  • 1 likes

Family Dashboard

PlanFamilyCountry Device Operating SystemAndroid OS My Question or IssueGuys, I've upgraded to Family plan and I found out there is something missing. I'm missing connections to my family members. There is no list of the members with their profiles, ...

  • Regular
  • Plan Family Country   Device   Operating System Android OS   My Question or Issue Guys, I've upgraded to Family plan and I found out there is something missing. I'm missing c...
  • Emilia_8
  • Community Legend
  • 476 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 476 Views
  • 1 replies
  • 0 likes

Premium for family when separated

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) Do I need to change my account or can my children still join my premium family account although they are living e...

  • Visitor
  • ...ccount or can my children still join my premium family account although they are living every other week with their mom?  
  • Billy-J
  • Spotify Star
  • 363 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 363 Views
  • 1 replies
  • 0 likes

Superuser Contribution cant see people on family mix

PlanFamily PremiumCountryIsraelDeviceSamsung Galaxy A71Operating SystemAndroid 10 My Question or IssueWhenever I enter the Family Mix page and I tap on my family's profile Icons next to a song, I am led to a blank page.

  • Visitor
  • Plan Family Premium Country Israel Device Samsung Galaxy A71 Operating System Android 10   My Question or Issue Whenever I enter the Family Mix page and I tap on my family's profile I...
  • Galgoul2
  • Visitor
  • 1053 Views
  • 2 replies
  • 3 likes
  • Android
    Family Mix
  • 1053 Views
  • 2 replies
  • 3 likes

family problem

PlanFree/PremiumCountryIsraelDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue PlanPremiumCountryIsraelDeviceSamsung 7Operating System My Question or IssueHiAfter buy...

  • Newbie
  • ...bsp; Plan Premium Country Israel Device Samsung 7 Operating System     My Question or Issue Hi After buying the family package, I succeeded to add my 2 kids. but when I open the r...
  • OneByBoo
  • Rising Star 4
  • 420 Views
  • 1 replies
  • 1 likes
  • Premium for Family
  • 420 Views
  • 1 replies
  • 1 likes

Why the F am I paying for Spotify Family if my kids cannot use it?

PlanFamily PremiumCountryFinlandDevices: Android, iPad, PC My Question or IssueI upgraded from Premium to Family as my kids have been using my Premium account and obviously when they use it I cannot. Now I cannot use the Family either since my kids (...

  • Visitor
  • Plan Family Premium Country Finland Devices: Android, iPad, PC   My Question or Issue I upgraded from Premium to Family as my kids have been using my Premium account and obviously w...
  • Joel-M
  • Composer
  • 492 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 492 Views
  • 1 replies
  • 0 likes

No Option to "Join Family Mix"

PlanPremium Family CountryUSADeviceiPhone XR/ Dell Laptop My Question or IssueI have read the instructions on how to join Family Mix, but when I click on the elipses at the top of the playlist, my only options are "Go to Playlist Radio, "Save to Your...

  • Newbie
  • Plan Premium Family  Country USA Device iPhone XR/ Dell Laptop   My Question or Issue I have read the instructions on how to join Family Mix, but when I click on the elipses at t...
  • jrandall17
  • Casual Listener
  • 6959 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 6959 Views
  • 3 replies
  • 0 likes

Stuck in other country due to COVID

PlanPremiumCountryU.S./OmanDeviceiPhone 11 ProOperating SystemiOS My Question or IssueHello. I was in family premium plan for many years (we live in te same house). I came to Oman for work and at the moment I'm stuck here. When I first got here I cou...

  • Casual Listener
  • Plan Premium Country U.S./Oman Device iPhone 11 Pro Operating System iOS   My Question or Issue Hello. I was in family premium plan for many years (we live in te same house). I came t...
  • OneByBoo
  • Rising Star 4
  • 633 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 633 Views
  • 3 replies
  • 0 likes

DO NOT UPGRADE IF YOU ALREADY HAVE A BUNDLED ACCOUNT

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) THEY WILL CANCEL ANY BUNDLED SUBSCRIPTIONS AND YOU CANT GET THEM BACK

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   THEY WILL CANCEL ANY BUNDLED ...
  • Billy-J
  • Spotify Star
  • 338 Views
  • 1 replies
  • 2 likes
  • Premium for Family
  • 338 Views
  • 1 replies
  • 2 likes

Country change for Spotify Family not available

Hello! My family and I just purchased the Family Premium Account. We set all on Germany, since we all live here together, but my dad has a dutch phone, so his country is currently still on Netherlands. We have tried to change this, but it does not al...

  • Visitor
  • Hello!   My family and I just purchased the Family Premium Account. We set all on Germany, since we all live here together, but my dad has a dutch phone, so his country is currently still on N...
  • KO799
  • Casual Listener
  • 447 Views
  • 2 replies
  • 0 likes
  • Account
  • 447 Views
  • 2 replies
  • 0 likes