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Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 167268 Views
  • 32 replies
  • 9 likes
  • 167268 Views
  • 32 replies
  • 9 likes

You can join someone else's Premium plan only once every 12 months

Plan member unable to join the invite due to the below message."You can join someone else's Premium plan only once every 12 months".

  • Casual Listener
  • Plan member unable to join the invite due to the below message. "You can join someone else's Premium plan only once every 12 months".
  • Billy-J
  • Spotify Star
  • 853 Views
  • 3 replies
  • 0 likes
  • 853 Views
  • 3 replies
  • 0 likes

Superuser Contribution I can't join a family plan, and I don't know what to do

My wife created a Family Plan. I got the text to join. I put our address in, and it says there was a problem, and that I should try later. I've been trying for a day.

  • Casual Listener
  • My wife created a Family Plan. I got the text to join. I put our address in, and it says there was a problem, and that I should try later. I've been trying for a day.
  • Dian
  • Spotify Legend
  • 291 Views
  • 3 replies
  • 0 likes
  • 291 Views
  • 3 replies
  • 0 likes

My wife lives in Argentina and I have an American debit card. How join fam

My wife lives in Argentina and I have an American debit card. How can I get her onto my family plan and also the kids. I am an American in the military so I will always be in different countries with American issued cards

  • Visitor
  • My wife lives in Argentina and I have an American debit card. How can I get her onto my family plan and also the kids. I am an American in the military so I will always be in different countries w...
  • Maxim
  • Spotify Star
  • 187 Views
  • 1 replies
  • 0 likes
  • 187 Views
  • 1 replies
  • 0 likes

Switch my Duo plan to family plan.

I want to switch my Duo plan to family plan I get e message: If you want to change your plan, contact your plan manager.In my account I don't find an option to add family members.

  • Visitor
  • I want to switch my Duo plan to family plan I get e message: If you want to change your plan, contact your plan manager. In my account I don't find an option to add family members.
  • Maxim
  • Spotify Star
  • 174 Views
  • 1 replies
  • 0 likes
  • 174 Views
  • 1 replies
  • 0 likes

Solved!! Spotify não aceita meu endereço na verificação do Plano Familiar!!

Ola, Fui integrado num Plano Familiar poucos meses atras e no dia 31/07/2017, recebi um pedido de confirmacao de endereço do Spotify, por email. Tive um erro de digitaçao no CEP e meu endereço nao pôde ser verificado, conforme o contato que fizeram t...

  • Casual Listener
  • Ola,   Fui integrado num Plano Familiar poucos meses atras e no dia 31/07/2017, recebi um pedido de confirmacao de endereço do Spotify, por email. Tive um erro de digitaçao no CEP e meu e...
  • Bittencourt
  • Spotify Star
  • 16261 Views
  • 5 replies
  • 0 likes
  • 16261 Views
  • 5 replies
  • 0 likes

Superuser Contribution Passwort im Premium für meinen Sohn vergessen.

Hallo. Das Handy meines Sohnes ist kaputt gegangen. Er ist in meinem Premium Abo enthalten und möchte aber seine Playlist Sammlung nicht verlieren. Daher möchte ich ihn auch nicht einfach löschen und neu anlegen.Was kann man da machen? Er ist bei mir...

  • Visitor
  • Hallo. Das Handy meines Sohnes ist kaputt gegangen. Er ist in meinem Premium Abo enthalten und möchte aber seine Playlist Sammlung nicht verlieren. Daher möchte ich ihn auch nicht einfach löschen und...
  • Vasil
  • Moderator
  • 326 Views
  • 1 replies
  • 0 likes
  • 326 Views
  • 1 replies
  • 0 likes

Can I copy my library, play history and all to a new account?

Me and my son have shared an account since he was about a year... forund music, listened together and so on. He's 12 and we had the Idea that it would be awesome if he could have our entire library on his account, as it's his as well, instead of need...

  • Casual Listener
  • Me and my son have shared an account since he was about a year... forund music, listened together and so on. He's 12 and we had the Idea that it would be awesome if he could have our entire library o...
  • anderssonne
  • Casual Listener
  • 365 Views
  • 2 replies
  • 0 likes
  • Premium for Family
  • 365 Views
  • 2 replies
  • 0 likes

Superuser Contribution No me deja agregar a ningún usuario en la cuenta premiun familiar!!!

Me gustaría que contactaras conmigo, llevo ya un tiempo intentando que me solucionarais el problema.Mi teléfono es *********

  • Visitor
  • Me gustaría que contactaras conmigo, llevo ya un tiempo intentando que me solucionarais el problema. Mi teléfono es *********   <moderator edit> 
  • Vasil
  • Moderator
  • 222 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 222 Views
  • 1 replies
  • 0 likes

Superuser Contribution i have a premium account why does my music is chosen randomly ?

I just got the family premium membership from my brother and the platform isn't working right. Music is chosen randomly and it stops !

  • Visitor
  • I just got the family premium membership from my brother and the platform isn't working right. Music is chosen randomly and it stops !
  • Dian
  • Spotify Legend
  • 170 Views
  • 1 replies
  • 0 likes
  • 170 Views
  • 1 replies
  • 0 likes

não aparece opção para cancelamento

na pagina de alteração de conta conforme orientado na pagina de perguntas não me aparece a opção de cancelamento do plano antes da renovação, obs: assinei um mês de graça até a data de hoje para experimentar, gostaria de cancelar antes de efetuar a c...

  • Visitor
  • na pagina de alteração de conta conforme orientado na pagina de perguntas não me aparece a opção de cancelamento do plano antes da renovação, obs: assinei um mês de graça até a data de hoje para expe...
  • Bittencourt
  • Spotify Star
  • 508 Views
  • 1 replies
  • 0 likes
  • 508 Views
  • 1 replies
  • 0 likes

Paguei plano Premium duo mas somente atualizou meu antigo plano individual

Foi pago um boleto para o plano DUO, mas ao invés de atualizar pro duo, somente atualizou o pagamento do plano individual que antes tinha/ ainda tenho. Preciso de soluções.

  • Visitor
  • Foi pago um boleto para o plano DUO, mas ao invés de atualizar pro duo, somente atualizou o pagamento do plano individual que antes tinha/ ainda tenho. Preciso de soluções.
  • Bittencourt
  • Spotify Star
  • 198 Views
  • 1 replies
  • 0 likes
  • 198 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium

PlanPremiumCountryCHDeviceiPhone 12Operating System(iOS 10) My Question or Issue1. The language should be italian/english, not French or German.2. I can't add a user even though they have premium subscription. It's not clear the difference between my...

  • Newbie
  • Plan Premium Country CH Device iPhone 12 Operating System (iOS 10)   My Question or Issue 1. The language should be italian/english, not French or German. 2. I can't add a user even t...
  • Vasil
  • Moderator
  • 185 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 185 Views
  • 1 replies
  • 0 likes

How can I change the emailaddress of a family member?

My daughter's emailaddress changed, how can I get notifications sent to that new email?

  • Visitor
  • My daughter's emailaddress changed, how can I get notifications sent to that new email?
  • Maxim
  • Spotify Star
  • 294 Views
  • 1 replies
  • 0 likes
  • 294 Views
  • 1 replies
  • 0 likes

Solved!! How can I search inside my playlist of 700 songs ? I cannot find the button

I have a big playlist of 700 songs and I wanted to search inside it but I cannot find the button… could you help me ? Thank you !

  • Casual Listener
  • I have a big playlist of 700 songs and I wanted to search inside it but I cannot find the button… could you help me ? Thank you !
  • Yona79
  • Casual Listener
  • 338 Views
  • 2 replies
  • 0 likes
  • 338 Views
  • 2 replies
  • 0 likes