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Solved!! "Your addresses didn't match" on the family plan.

I accepted an invitation to join a family plan. I obviously live at the same address and I was trying to do this while staying there too actually. When I typed the address it said it didn´t match. I decided to literally copy the address from the mast...

Newbie

babyborntotraper

Newbie

77547 Views

64 replies

7 likes

Premium for Family
  • 77547 Views
  • 64 replies
  • 7 likes

Solved!! I can’t join our family subscription - can only change once per 12 months

I can’t join our family subscription and when I try it tells me that I can’t change twice in 12th months even though I haven’t changed my subscription for over 18 months plus does anyone know how I can get help with this problem?

Newbie

djmoono

Newbie

95347 Views

74 replies

5 likes

Premium for Family
  • 95347 Views
  • 74 replies
  • 5 likes

Solved!! Changing Plan Manager

My wife is a keen listener of e-books and I am not. I am the Plan Manager for our family account. There are 3 users me, my wife and my daughter. I cannot transfer access to e-Books to my wife (I asked on here already). I now want my wife to be our Pl...

Music Fan

monek3sons

Casual Listener

78147 Views

43 replies

9 likes

Premium for Family
  • 78147 Views
  • 43 replies
  • 9 likes

Solved!! Family members showing audiobooks locked, even under premium family account

PlanPremium Family Device(iPad) Operating System(iOS latest) My Question or IssueHi, when i browse my app under my account, I can see audiobooks which are able to be played. However when I use my kids premium family login under their iPad, same audio...

Newbie

SirGismo

Casual Listener

209076 Views

267 replies

35 likes

Premium for Family
  • 209076 Views
  • 267 replies
  • 35 likes

Superuser Contribution A person cant join to a Fam Plan. She appear like a member but doesn't work

I have a familiar plan, my sister appears like a member but in her phone she has a free plan. I am the manager of the account and I tried to removed her, but it doesn't work. I selected remove and the page never finish the process.

Visitor

I have a familiar plan, my sister appears like a member but in her phone she has a free plan. I am the manager of the account and I tried to removed her, but it doesn't work. I selected remove and th...

Alex

Spotify Legend

238 Views

1 replies

0 likes

  • 238 Views
  • 1 replies
  • 0 likes

Superuser Contribution las direcciones no coinciden - Plan familiar

hoy quise invitar un familiar al plan y a pesar de estar/tener/escribir exactamente la misma dirección el sistema de comprobación me dice "las direcciones no coinciden" cuando la dirección, municipio, código postal y provincia son las mismas, todo co...

Casual Listener

hoy quise invitar un familiar al plan y a pesar de estar/tener/escribir exactamente la misma dirección el sistema de comprobación me dice "las direcciones no coinciden" cuando la dirección, municipio...

Joan

Moderator

1862 Views

1 replies

0 likes

  • 1862 Views
  • 1 replies
  • 0 likes

Superuser Contribution Hola, no he podido unirme al plan familiar de mi hogar,

Al momento de aceptar la invitación inmediatamente me dice que no es posible validar la dirección y que no coinciden los datos

Visitor

Al momento de aceptar la invitación inmediatamente me dice que no es posible validar la dirección y que no coinciden los datos

Vasil

Moderator

329 Views

1 replies

0 likes

  • 329 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify in car switched to Echo Show 500 miles away

I was driving, playing Spotify via USB cable in a rental car. Suddenly my father's music on the Amazon Echo Show. 500 miles away, was playing in the car. The only way to fix it was to tell my father he could not use the Echo.

Casual Listener

I was driving, playing Spotify via USB cable in a rental car. Suddenly my father's music on the Amazon Echo Show. 500 miles away, was playing in the car. The only way to fix it was to tell my father ...

Joan

Moderator

1107 Views

3 replies

0 likes

  • 1107 Views
  • 3 replies
  • 0 likes

Superuser Contribution Block/Restrict podcasts for users

Dear fellows, I´m in search of providing access to our company employee to listen music on spotify.However, as our company policies, we do not wish to allow the listening of podcast, regarding productivity issues.Is it possible to achieve that on Spo...

Visitor

Dear fellows, I´m in search of providing access to our company employee to listen music on spotify. However, as our company policies, we do not wish to allow the listening of podcast, regarding prod...

Joan

Moderator

865 Views

1 replies

0 likes

  • 865 Views
  • 1 replies
  • 0 likes

Superuser Contribution i cannot download local files to my spotify iam part of family premuim.

as part of family premium i cannot load local files to spotify, i have no option to enable local files within my settings. in fact there is nothing within settings at all, on my account. the local files option is available on the main account, but th...

Visitor

as part of family premium i cannot load local files to spotify, i have no option to enable local files within my settings. in fact there is nothing within settings at all, on my account. the local f...

Vasil

Moderator

271 Views

1 replies

0 likes

  • 271 Views
  • 1 replies
  • 0 likes

Was kicked out of the Family plan

PlanFree/PremiumCountryGermany Device(Iphone SE 2020)Operating System(iOS 10) My Question or Issue Help i didnt recieve the email from spitify telling me to update my location. So now after 7 days i got kicked out of our family plan without a warning...

Casual Listener

...e to update my location. So now after 7 days i got kicked out of our family plan without a warning. I can‘t find anything on the Support platforms.  

Not applicable

346 Views

2 replies

0 likes

Premium for Family
  • 346 Views
  • 2 replies
  • 0 likes

Superuser Contribution NO LOGRO VINCULAR A UN FAMILIAR

Buenas tardes;Tengo un problema al momento de vincular a mi hermano, el ya se encontraba vinculado dentro de mi plan familiar, cambió de celular pero al abrir la sesión en la cuenta tiene una cuenta gratuita con anuncios así que le envié nuevamente l...

Visitor

Buenas tardes; Tengo un problema al momento de vincular a mi hermano, el ya se encontraba vinculado dentro de mi plan familiar, cambió de celular pero al abrir la sesión en la cuenta tiene una cuent...

MihailY

Moderator

208 Views

1 replies

0 likes

  • 208 Views
  • 1 replies
  • 0 likes

Can I share an audiobook with someone I have on my family account

I purchased an audiobook for my daughter from my account thinking since we share a plan she would have access??

Visitor

I purchased an audiobook for my daughter from my account thinking since we share a plan she would have access??

Maxim

Spotify Star

2006 Views

1 replies

0 likes

  • 2006 Views
  • 1 replies
  • 0 likes

Superuser Contribution enviei convite para meu marido e ele não consegue logar. (conta duo)

Ele coloca o endereço certinho como está no meu cadatro e vem a informação: Os endereços não coincidem Mas já conferimos mais de 10 vezes.

Visitor

Ele coloca o endereço certinho como está no meu cadatro e vem a informação: Os endereços não coincidem Mas já conferimos mais de 10 vezes.

Dian

Spotify Legend

232 Views

1 replies

1 likes

  • 232 Views
  • 1 replies
  • 1 likes

How to activate separate Spotify account for each user of Premium Family

I have a Premium Family account and 4 members are part of it. Everyone is logged in with the userID and pswd of the plan manager; they do not have individual usedIDs and pswd. How we can listen different music songs on our individual devices simultan...

Visitor

I have a Premium Family account and 4 members are part of it. Everyone is logged in with the userID and pswd of the plan manager; they do not have individual usedIDs and pswd. How we can listen d...

Maxim

Spotify Star

1155 Views

1 replies

0 likes

  • 1155 Views
  • 1 replies
  • 0 likes

Superuser Contribution can’t play two plans at the same time.

I signed up the premium family plan. Set up the 4 accounts, put the kids accounts on their Alexa echo shows, but it won’t play on multiple devices even when using different accounts. The kids can’t both have music at the same time. If I turn the Wi-F...

Newbie

I signed up the premium family plan. Set up the 4 accounts, put the kids accounts on their Alexa echo shows, but it won’t play on multiple devices even when using different accounts. The kids can’t b...

Vasil

Moderator

321 Views

1 replies

0 likes

Premium for Family
  • 321 Views
  • 1 replies
  • 0 likes

Superuser Contribution Why can't I accept invites back to my family plan after it got cancelled?

So I was in a family plan but it got cancelled due to payment issues so we paid for it again using a different card. When I got the invite again I couldn't join it because apparently I have to wait 12 months before joining another plan. But I didn't ...

Visitor

So I was in a family plan but it got cancelled due to payment issues so we paid for it again using a different card. When I got the invite again I couldn't join it because apparently I have to wait 1...

Lyubka

Moderator

285 Views

2 replies

0 likes

  • 285 Views
  • 2 replies
  • 0 likes

Superuser Contribution unable to join Duo program, the system kept showing the address invalid.

The system is unable to verify my address and couldn't locate my current location, please provide further assistance to resolve the issue.

Newbie

The system is unable to verify my address and couldn't locate my current location, please provide further assistance to resolve the issue.

Lyubka

Moderator

277 Views

1 replies

0 likes

  • 277 Views
  • 1 replies
  • 0 likes