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Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 75495 Views
  • 32 replies
  • 5 likes
  • 75495 Views
  • 32 replies
  • 5 likes

I cant attend family group

My frient sent me a mail but when ı open this link o see my payment acc how ı attend the family accPlanNow premium but ı want my friends family accCountry TurkeiDeviceZenfoneOperating SystemOreo My Question or Issue

  • Casual Listener
  • My frient sent me a mail but when ı open this link o see my payment acc how ı attend the family acc Plan Now premium but ı want my friends family acc Country  Turkei Device Zenfone O...
  • Ozanalkan1907
  • Casual Listener
  • 196 Views
  • 2 replies
  • 0 likes
  • Premium for Family
  • 196 Views
  • 2 replies
  • 0 likes

I was taken by Spotify from my father's premium family plan

Hi! So, I’m a member from my father’s family premium plan and every month my Spotify stops being premium and turns to the free one... I don’t know what to do or who to talk to... and i saw on the site that my father’s plan is normal (into the family ...

  • Newbie
  • Hi! So, I’m a member from my father’s family premium plan and every month my Spotify stops being premium and turns to the free one... I don’t know what to do or who to talk to... and i saw on the s...
  • Bittencourt
  • Spotify Star
  • 211 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 211 Views
  • 1 replies
  • 0 likes

Superuser Contribution Uitnodigen familie werkt niet

PlanPremiumCountryThe Netherlands DeviceIphone7Operating SystemiOS 10 My Question or IssueGisteren heb ik een familieaccount afgesloten. Daarna heb ik geprobeerd mijn familie toe te voegen door een uitnodiging te versturen, maar er wordt geen mail on...

  • Newbie
  • Plan Premium Country The Netherlands  Device Iphone7 Operating System iOS 10   My Question or Issue Gisteren heb ik een familieaccount afgesloten. Daarna heb ik geprobeerd mijn fa...
  • Daisy
  • Spotify Legend
  • 491 Views
  • 1 replies
  • 0 likes
  • family
  • 491 Views
  • 1 replies
  • 0 likes

Superuser Contribution Once 4-5 months family plan removes me automaticly

PlanPremiumCountryTurkey Device(iPhone 6S and Samsung Laptop,Operating SystemWin 7 My Question or Issue Once 4-5 months family plan removes me automaticly, before today,my dad was inviting me again, but now it is not working. I can not join my family...

  • Casual Listener
  • Plan Premium Country Turkey   Device (iPhone 6S and Samsung Laptop, Operating System Win 7   My Question or Issue  Once 4-5 months family plan removes me automaticly, b...
  • Guido
  • Spotify Legend
  • 380 Views
  • 7 replies
  • 1 likes
  • Premium for Family
  • 380 Views
  • 7 replies
  • 1 likes

Superuser Contribution Spotify account cannot be added to family plan

PlanPremium (Family)CountrySingapore Operating System(Windows 10) My Question or Issue Hi, I am unable to add my sister to my spotify family account, I've tried using an alternate email address to add her in but this has not worked

  • Casual Listener
  •   Plan Premium (Family) Country Singapore      Operating System (Windows 10)   My Question or Issue  Hi, I am unable to add my sister to my spotify family a...
  • Guido
  • Spotify Legend
  • 283 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 283 Views
  • 3 replies
  • 0 likes

Superuser Contribution plots geen premium meer

Wij betalen maandelijks ons Premium abonnement, maar hebben sinds vandaag plots geen Premium toegang meer. De accounts van de gezinsleden lijken nog steeds te bestaan, maar we zitten plots allemaal op Free Spotify.

  • Newbie
  • Wij betalen maandelijks ons Premium abonnement, maar hebben sinds vandaag plots geen Premium toegang meer. De accounts van de gezinsleden lijken nog steeds te bestaan, maar we zitten plots allemaal o...
  • Guido
  • Spotify Legend
  • 368 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 368 Views
  • 1 replies
  • 0 likes

Explicit Content On Family Account

PlanPremiumCountry EngandDeviceiPad, Iphone, DesktopOperating SystemiOS 10, Windows 10 My Question or Issue Hi i have a family account. I've go the explicit content lock on my account as i am the owner but i can't find the option for all the other ac...

  • Newbie
  • Plan Premium Country  Engand Device iPad, Iphone, Desktop Operating System iOS 10, Windows 10   My Question or Issue  Hi i have a family account. I've go the explicit c...
  • jayess201
  • Newbie
  • 5419 Views
  • 2 replies
  • 6 likes
  • family
  • 5419 Views
  • 2 replies
  • 6 likes

Invite family member button not working

Plan: Premium for family CountrySweden Operating SystemWindows 10 My Question or IssueWhen i click the button "Send Family invitation" nothing happens.

  • Newbie
  •   Plan: Premium for family   Country Sweden   Operating System Windows 10   My Question or Issue When i click the button "Send Family invitation" nothing happens.  
  • rmiles7721
  • Regular
  • 206 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 206 Views
  • 3 replies
  • 0 likes

Buttons not working

PlanPremium for FamilyCountry IndonesiaDevice(Android)Operating System(Android) My Question or IssueTried to add a family member but send invitation button did not work, it was grey.Tried to cancel subscription and rejoin the premium for family, butt...

  • Newbie
  • Plan Premium for Family Country  Indonesia Device (Android) Operating System (Android)   My Question or Issue Tried to add  a family member but send invitation button did n...
  • rmiles7721
  • Regular
  • 357 Views
  • 2 replies
  • 0 likes
  • Premium for Family
  • 357 Views
  • 2 replies
  • 0 likes

Solved!! importar mis datos de cuenta individual

I live in spainus iphone 5s Necesito importar los datos de mi cuenta individual a mi nueva cuenta Plan Familiar Premium. ¿Como lo hago?

  • Casual Listener
  • I live in spain us iphone 5s   Necesito importar los datos de mi cuenta individual a mi nueva cuenta Plan Familiar Premium. ¿Como lo hago?
  • Bittencourt
  • Spotify Star
  • 343 Views
  • 5 replies
  • 0 likes
  • Premium for Family
  • 343 Views
  • 5 replies
  • 0 likes

Não consigo digitar um e-mail para envio de convite

Tenho um plano familiar e 3 convidados, e gostaria de convidar um 4º mas não consigo nem ao menos digitar o e-mail para convite. Chego até a página Plano Familiar e ao clicar em MANDAR CONVITE nada acontece, a página não atualiza, nem abre um pop-up ...

  • Newbie
  • Tenho um plano familiar e 3 convidados, e gostaria de convidar um 4º mas não consigo nem ao menos digitar o e-mail para convite.   Chego até a página Plano Familiar e ao clicar em MANDAR CONVI...
  • Bittencourt
  • Spotify Star
  • 155 Views
  • 2 replies
  • 0 likes
  • Premium for Family
  • 155 Views
  • 2 replies
  • 0 likes

my music is interrupted by one other family member spotify family

My Question or IssueHello, I've bought spotify family. We are 5 members using it on mobiles. My probleme is that I can't listen to my music when my daughter doest on her side. Her music interrupts mine and vice versa. When I look at my account (I'm U...

  • Newbie
  •     My Question or Issue Hello, I've bought spotify family. We are 5 members using it on mobiles. My probleme is that I can't listen to my music when my daughter doest on her side. H...
  • Bittencourt
  • Spotify Star
  • 580 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 580 Views
  • 1 replies
  • 0 likes

Strange Usernames

hi can anyone tell me why 2 of my family members are down as “a b” as there names on my family members account. Screenshot Attatched thanks

  • Casual Listener
  • hi   can anyone tell me why 2 of my family members are down as “a b” as there names on my family members account. Screenshot Attatched   thanks
  • OneByBoo
  • Community Legend
  • 318 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 318 Views
  • 3 replies
  • 0 likes

Family plan - living together verification

PlanFamily PremiumCountry Australia My Question or Issue I have recently started a family plan with my housemates. We live at the same address however, my housemates have been taken off the account saying that they were unable to very that we all liv...

  • Newbie
  • Plan Family Premium Country  Australia     My Question or Issue  I have recently started a family plan with my housemates. We live at the same address however, my h...
  • OneByBoo
  • Community Legend
  • 1711 Views
  • 1 replies
  • 1 likes
  • Premium for Family
  • 1711 Views
  • 1 replies
  • 1 likes

Aile icin Premium

Aile içi premium almak istiyorum.Edinme sürecim nedir anlatır mısınız?Mesela ödeme işlemine geçtikten sonra neler oluyor?

  • Newbie
  • Aile içi premium almak istiyorum.Edinme sürecim nedir anlatır mısınız? Mesela ödeme işlemine geçtikten sonra neler oluyor?
  • Brunelicia
  • Spotify Star
  • 153 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 153 Views
  • 1 replies
  • 0 likes

Spotify family account how to play on diff alexa echo at the same time

PlanPremium family accountCountry PhillipinesDeviceSamsung galaxy 8 edgeOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I am the owner of q family account in spotify, and we have 4 echo, which placed on diff places in our...

  • Newbie
  • Plan Premium family account Country  Phillipines Device Samsung galaxy 8 edge Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  I am the o...
  • Brunelicia
  • Spotify Star
  • 146 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 146 Views
  • 1 replies
  • 0 likes

Error en plan familiar....

Plan PremiumCountry Honduras Device Samsung GalaxyOperating System Android My Question or Issue A ver.... No entiendo porque lo hacen tan dificil. Yo me mude, y busque "como se cambia direccion de cuenta" la solucion que salia era que habia que crear...

  • Visitor
  • Plan Premium Country Honduras  Device Samsung Galaxy Operating System Android   My Question or Issue  A ver.... No entiendo porque lo hacen tan dificil. Yo me mude...
  • Brunelicia
  • Spotify Star
  • 287 Views
  • 1 replies
  • 1 likes
  • Premium for Family
  • 287 Views
  • 1 replies
  • 1 likes

Can't add to Spotify Family

PlanPremium FamilyCountry UKDevice xperia xOperating System(Android Oreo) My Question or Issue I have been trying to add my mum to my family plan but she keeps getting an error message "YOU'RE UNABLE TO JOIN THID FAMILY PLAN" I had already sent the i...

  • Newbie
  • Plan Premium Family Country  UK Device xperia x Operating System (Android Oreo)   My Question or Issue  I have been trying to add my mum to my family plan but she k...
  • Brunelicia
  • Spotify Star
  • 198 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 198 Views
  • 1 replies
  • 0 likes

Problemas con Plan Familiar Premium

Mi cuenta estaba en un plan familiar con un primo con el que vivía pero el decidió cerrar su cuenta así que abrí una nueva suscripción con mi hermano, cuando trate de mover mi cuenta a la nueva cuenta familiar me dice que NO PUEDO MOVER MI CUENTA DE ...

  • Newbie
  • Mi cuenta estaba en un plan familiar con un primo con el que vivía pero el decidió cerrar su cuenta así que abrí una nueva suscripción con mi hermano, cuando trate de mover mi cuenta a la nueva cuent...
  • Billy-J
  • Spotify Star
  • 151 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 151 Views
  • 1 replies
  • 0 likes

Can't Add Family Member To Family Plan

I am trying to add a fourth family member (who resides with me)_to my family premium account. I send them the invite and they recieve the invite. However, when they click on the "accept invite" tab it takes them to my "Account Overview" section every...

  • Newbie
  • I am trying to add a fourth family member (who resides with me)_to my family premium account.  I send them the invite and they recieve the invite. However, when they click on the "accept i...
  • Billy-J
  • Spotify Star
  • 790 Views
  • 1 replies
  • 4 likes
  • Premium for Family
  • 790 Views
  • 1 replies
  • 4 likes

Env: prod