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Premium Family

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Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 177693 Views
  • 32 replies
  • 9 likes
  • 177693 Views
  • 32 replies
  • 9 likes

Solved!!Superuser Contribution Plan member cant access premium benefits

Hi there, My daughter is a plan member in my family group. But she cant access the premium benefits.On her spotify app on her iPhone SE the app states that she has only a free account!? I've deleted her app twice, and added her back twice with the sa...

  • Casual Listener
  • Hi there,   My daughter is a plan member in my family group. But she cant access the premium benefits. On her spotify app on her iPhone SE the app states that she has only a free a...
  • Lyubka
  • Moderator
  • 1803 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 1803 Views
  • 3 replies
  • 0 likes

change family members

Hi all, I have a spotify family account and would like to remove my expartner so that my new partner can join instead. I do find explanations of how to remove a family member (e.g. https://support.spotify.com/de/article/invite-remove-family-member/),...

  • Casual Listener
  • Hi all,   I have a spotify family account and would like to remove my expartner so that my new partner can join instead. I do find explanations of how to remove a family member (e.g. h...
  • EstherJB
  • Casual Listener
  • 428 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 428 Views
  • 3 replies
  • 0 likes

Superuser Contribution Mi pareja me envía la invitación a un plan dúo y pone que pruebe más tarde

Activé yo el plan dúo y al invitar a mi pareja salía que él tenía que darse de baja de su premium, cancelé yo la cuenta y se dió de alta él y ahora me invita y cuando meto la dirección, me sale que ha habido un problema que intente más tarde.

  • Visitor
  • Activé yo el plan dúo y al invitar a mi pareja salía que él tenía que darse de baja de su premium, cancelé yo la cuenta y se dió de alta él y ahora me invita y cuando meto la dirección, me sale que h...
  • user-removed
  • Not applicable
  • 388 Views
  • 2 replies
  • 0 likes
  • 388 Views
  • 2 replies
  • 0 likes

Superuser Contribution why do I keep getting kicked out of my spotify family plan?

Hi, I'm apart of a family plan with my parents and my siblings. For some reason every two days when I open spotify I get a pop-up that reads that "Your last payment didn't work" and it forces me to downgrade to a free account. The family plan owner k...

  • Newbie
  • Hi, I'm apart of a family plan with my parents and my siblings. For some reason every two days when I open spotify I get a pop-up that reads that "Your last payment didn't work" and it forces me t...
  • Lyubka
  • Moderator
  • 363 Views
  • 1 replies
  • 0 likes
  • 363 Views
  • 1 replies
  • 0 likes

Premium Family: Can’t change user in App, although deinstalled the App. I

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue: We have Premium Family. I listen with my husband’s account on my IPhone. I want to listen w...

  • Casual Listener
  • ...ave Premium Family. I listen with my husband’s account on my IPhone. I want to listen with my own account, but I can’t change the user. I deinstalled the app, but by reinstalling it it’s again my h...
  • Maxim
  • Spotify Star
  • 354 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 354 Views
  • 1 replies
  • 0 likes

os endereços não coincidem

minha irmã mora em sp e ela compartilha o Spotify comigo, porem quando eu coloco o endereço dela da erro, isso nunca aconteceu antes

  • Visitor
  • minha irmã mora em sp e ela compartilha o Spotify comigo, porem quando eu coloco o endereço dela da erro, isso nunca aconteceu antes
  • Bittencourt
  • Spotify Star
  • 824 Views
  • 1 replies
  • 0 likes
  • 824 Views
  • 1 replies
  • 0 likes

add my library to family premium

I have a Spotify account but we now have Family Premium. I cannot find my music / library

  • Visitor
  • I have a Spotify account but we now have Family Premium. I cannot find my music / library
  • Billy-J
  • Spotify Star
  • 287 Views
  • 1 replies
  • 0 likes
  • 287 Views
  • 1 replies
  • 0 likes

the family plan isn't working

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI have the family plan for 6 and it doesnt let me add my family mom brother and sister we all...

  • Visitor
  • ...ave the family plan for 6 and it doesnt let me add my family mom brother and sister we all live in there same house I had them already in this plan but one day it changed without me knowing what can I do?
  • Bittencourt
  • Spotify Star
  • 311 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 311 Views
  • 1 replies
  • 0 likes

I cant add or remove family members from my plan.

Im on the page where it lists all the members but there is nothing to click onto to remove or add them. it just lists who they are but i cant do anything with them.

  • Visitor
  • Im on the page where it lists all the members but there is nothing to click onto to remove or add them.  it just lists who they are but i  cant do anything with them.
  • Jose_M
  • Spotify Star
  • 716 Views
  • 1 replies
  • 0 likes
  • 716 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium Family Members

Hello!There ist a difficulty to add my family members, even tough we have the same adress. I try to solve the problem since 2 month!I would be very thankful for help from the support team! Could you please check the problem?Thank you

  • Visitor
  • Hello! There ist a difficulty to add my family members, even tough we have the same  adress. I try to solve the problem since 2  month! I would be very thankful for help from the s...
  • tgal2000
  • Casual Listener
  • 568 Views
  • 2 replies
  • 0 likes
  • Premium for Family
  • 568 Views
  • 2 replies
  • 0 likes

Superuser Contribution Adding Family Members to Family Plan

PlanPremiumCountryUSADeviceComputerOperating SystemWindows 10 My Question or Issue I followed all of the instructions for adding members to the family plan I get as far as manage members and the button for adding members doesn't work.

  • Visitor
  • Plan Premium Country USA Device Computer Operating System Windows 10   My Question or Issue   I followed all of the instructions for adding members to the family plan I get as f...
  • tgal2000
  • Casual Listener
  • 272 Views
  • 2 replies
  • 0 likes
  • Premium for Family
  • 272 Views
  • 2 replies
  • 0 likes

Spotify won´t accept my adress to get into Family Premium

PlanFamily PremiumCountryGermanyDeviceHuawei p20 liteOperating SystemAndroid My Question or IssueMy brother and I were in a Premium Duo first, where I was the administrator. Now my dad decided to set up a Family Premium for him and my mom too. No one...

  • Casual Listener
  • Plan Family Premium Country Germany Device Huawei p20 lite Operating System Android   My Question or Issue My brother and I were in a Premium Duo first, where I was the administrator....
  • Kallee
  • Visitor
  • 1026 Views
  • 6 replies
  • 1 likes
  • Premium for Family
  • 1026 Views
  • 6 replies
  • 1 likes

Solved!!Superuser Contribution Premium Family multiple playlist not working

PlanPremium FamilyCountryAustraliaDevice(Google Pixel 6 Pro)Operating System(Android 13)My Question or IssueSubscribed to Premium Family for 5 people. Each person has a separate Spotify account linked to both their Gmail account and also each individ...

  • Casual Listener
  • Plan Premium Family Country Australia Device (Google Pixel 6 Pro) Operating System (Android 13) My Question or Issue Subscribed to Premium Family for 5 people. Each person has a separate S...
  • AdrianAmberAU
  • Casual Listener
  • 525 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 525 Views
  • 3 replies
  • 0 likes

Signing up for duo

I signed up for duo after it offered me a month for free and then it charged me. I never got my month for free, why?

  • Visitor
  • I signed up for duo after it offered me a month for free and then it charged me. I never got my month for free, why? 
  • Billy-J
  • Spotify Star
  • 269 Views
  • 1 replies
  • 0 likes
  • 269 Views
  • 1 replies
  • 0 likes

Want to move to a family plan. Other members have existing plans.

I want to purchase a family plan. However, 4 members already have free plans, and one has a premium student plan. How should I proceed?

  • Visitor
  • I want to purchase a family plan. However, 4 members already have free plans, and one has a premium student plan. How should I proceed?
  • Maxim
  • Spotify Star
  • 284 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 284 Views
  • 1 replies
  • 0 likes