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I accepted an invitation to join a family plan. I obviously live at the same address and I was trying to do this while staying there too actually. When I typed the address it said it didn´t match. I decided to literally copy the address from the mast...
Newbie
72651 Views
61 replies
6 likes
I can’t join our family subscription and when I try it tells me that I can’t change twice in 12th months even though I haven’t changed my subscription for over 18 months plus does anyone know how I can get help with this problem?
Visitor
88216 Views
70 replies
5 likes
My wife is a keen listener of e-books and I am not. I am the Plan Manager for our family account. There are 3 users me, my wife and my daughter. I cannot transfer access to e-Books to my wife (I asked on here already). I now want my wife to be our Pl...
Visitor
69715 Views
37 replies
8 likes
PlanPremium Family Device(iPad) Operating System(iOS latest) My Question or IssueHi, when i browse my app under my account, I can see audiobooks which are able to be played. However when I use my kids premium family login under their iPad, same audio...
Newbie
203089 Views
265 replies
33 likes
I am trying to add my wife to my family plan, but all the time it appears that it is necessary to live in the same place. We put the correct address since we live in the same place but nothing happens it keeps the same error.please your help
I am trying to add my wife to my family plan, but all the time it appears that it is necessary to live in the same place. We put the correct address since we live in the same place but nothing h...
Spotify Star
427 Views
1 replies
1 likes
PlanFreeCountryPanama Currently my account is under a free plan, previously I was on a family plan which was under my brothers account, after the plan ended today, my mother started a new premium family plan with her account, and sent us both invitat...
Plan Free Country Panama Currently my account is under a free plan, previously I was on a family plan which was under my brothers account, after the plan ended today, my mother s...
Spotify Star
277 Views
1 replies
0 likes
We have a premium family membership but we can not play our own music individually
We have a premium family membership but we can not play our own music individually
Spotify Star
289 Views
1 replies
0 likes
Bought a Duo Premium Subscription with an existing Individual Premium subscription, but I cannot access the family page now it just keeps on loading with 3 dots but nothing actually happens, I've tried everything like resetting browser cache and open...
Bought a Duo Premium Subscription with an existing Individual Premium subscription, but I cannot access the family page now it just keeps on loading with 3 dots but nothing actually happens, I've t...
Spotify Star
363 Views
1 replies
0 likes
I missed payment and had to update it later on. But now my kids who were in the family account can no longer join it again. We were originally living in the Philippines but recently moved to Canada. However, I saw in one FAQ that there really is no n...
I missed payment and had to update it later on. But now my kids who were in the family account can no longer join it again. We were originally living in the Philippines but recently moved to Canada....
Spotify Star
398 Views
1 replies
0 likes
I'm on a family account owned by my brother, we are trying to add another member as there's a spot still available so he's sent the link. After multiple attempts with the address that we thought was correct, we realised it was slightly different to t...
I'm on a family account owned by my brother, we are trying to add another member as there's a spot still available so he's sent the link. After multiple attempts with the address that we thought w...
Newbie
429 Views
2 replies
0 likes
I didn’t receive an email asking to verify for the family plan because I changed my address to a new one and i had typos. I didn’t realize that i gotta it until I got removed. How could I get back to the family plan?
I didn’t receive an email asking to verify for the family plan because I changed my address to a new one and i had typos. I didn’t realize that i gotta it until I got removed. How could I get back t...
Spotify Legend
2292 Views
2 replies
0 likes
We received a gift card as a present and use a family account. what should we do?
We received a gift card as a present and use a family account. what should we do?
Casual Listener
403 Views
2 replies
0 likes
Tengo el plan premium individual, sigo los pasos indicados para cambiar a plan familiar y al dar ok en el botón para realizar el pago me arroja el siguiente mensaje "No se ha podido cambiar el plan . Esto podría deberse a que no reúnes las condicione...
Tengo el plan premium individual, sigo los pasos indicados para cambiar a plan familiar y al dar ok en el botón para realizar el pago me arroja el siguiente mensaje "No se ha podido cambiar el plan ....
Spotify Legend
448 Views
1 replies
0 likes
I would like to leave a family plane that is managed by someone else. I do not want to change the plan for current users. I just want to go to an individual plan.
I would like to leave a family plane that is managed by someone else. I do not want to change the plan for current users. I just want to go to an individual plan.
Spotify Star
286 Views
1 replies
0 likes
I recently moved in with the family of my girlfriend and so we wanted to setup a family subscription for all of us. So I changed my address in my spotify account and tried to join the subscribtion, but all that it shows is "A problem occured. Please ...
I recently moved in with the family of my girlfriend and so we wanted to setup a family subscription for all of us. So I changed my address in my spotify account and tried to join the subscribtion, b...
Spotify Star
369 Views
3 replies
0 likes
Tenia el spotify estudiantes pero luego cambie al familiar, lo pague y todo pero ahora en lugar de que me salga el familiar activo solo me aparece que mi plan de estudiantes aumento, pero lo que quiero es el familiar que pague
Tenia el spotify estudiantes pero luego cambie al familiar, lo pague y todo pero ahora en lugar de que me salga el familiar activo solo me aparece que mi plan de estudiantes aumento, pero lo que quie...
Moderator
418 Views
1 replies
0 likes
I am a college student and not living at home. Sometimes, I get connected to my home devices if my family is using them at the same time. I can't listen to my stuff at the same time as they are because Spotify is using my account for all the Spotify ...
I am a college student and not living at home. Sometimes, I get connected to my home devices if my family is using them at the same time. I can't listen to my stuff at the same time as they are b...
Spotify Legend
581 Views
1 replies
0 likes
PlanFree/PremiumCountrynetherlandsDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issuewanneer ik mijn abonnement wil wijzigen van premium naar family krijg ik alleen de ...
...anneer ik mijn abonnement wil wijzigen van premium naar family krijg ik alleen de optie wijzigen naar student
Spotify Legend
543 Views
1 replies
0 likes
I have a premium account. But when I am playing a playlist, spotify starts playing recommended songs. When I try to switch off shuffle, it days I am trying to access a premium feature. My account is all ip to date.
I have a premium account. But when I am playing a playlist, spotify starts playing recommended songs. When I try to switch off shuffle, it days I am trying to access a premium feature. My account is ...
Composer
799 Views
6 replies
0 likes
I received a message informing that my premium individual plan would expire. I took the opportunity to change the plan to a family subscription. Then I paid for the family subscription for a year in advance. Now my account still says I'm on individua...
I received a message informing that my premium individual plan would expire. I took the opportunity to change the plan to a family subscription. Then I paid for the family subscription for a year i...
Not applicable
1274 Views
4 replies
0 likes
el plan es spotify duo
el plan es spotify duo
Moderator
1776 Views
1 replies
0 likes
The explicit content filter was turned on for a user, and promptly turned off. After repeated quitting and reopening of the Spotify app, removal and addition of the user to the Premium Family plan, the user can still not listen to explicit music. Wha...
The explicit content filter was turned on for a user, and promptly turned off. After repeated quitting and reopening of the Spotify app, removal and addition of the user to the Premium Family plan, t...
Moderator
463 Views
1 replies
0 likes
I want a separate bill every month for Spotyfi.
I want a separate bill every month for Spotyfi.
Moderator
310 Views
1 replies
0 likes
Pago premiun dúo pero a mí marido no lo deja acceder a Spotify premiun. Solo el gratuito
Pago premiun dúo pero a mí marido no lo deja acceder a Spotify premiun. Solo el gratuito
Spotify Legend
206 Views
1 replies
0 likes
