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Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 93444 Views
  • 32 replies
  • 5 likes
  • 93444 Views
  • 32 replies
  • 5 likes

Family Plan does not Work

PlanPremium familyCountry DeviceVarious Operating System My Question or Issue Trying to play individual family accounts on different devices (echo dots) in different rooms I,e. Sons account on sons echo dot in sons room, daughters in hers, mine in my...

  • Casual Listener
  • Plan Premium family Country   Device Various  Operating System     My Question or Issue  Trying to play individual family accounts on different devices (echo d...
  • Bittencourt
  • Spotify Star
  • 353 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 353 Views
  • 3 replies
  • 0 likes

Solved!! Not getting premium after accepting invite

PlanPremium FamilyCountrySingaporeDeviceiPhone XS MaxOperating SystemiOS 12.1 My Question or IssueI received an invitation for Spotify Family Premium. I click accept invitation.. Input my address and it says confirmation complete and open spotify. I ...

  • Casual Listener
  •   Plan Premium Family Country Singapore Device iPhone XS Max Operating System iOS 12.1   My Question or Issue I received an invitation for Spotify Family Premium. I click a...
  • Bittencourt
  • Spotify Star
  • 831 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 831 Views
  • 3 replies
  • 0 likes

Problemas con Plan Familiar premium

Hola! Estoy intentando agregar a mi familia a una cuenta familiar preimun, pero no me deja agregar a nadie. Envío todas las invitaciones y al entrar con cada una de las cuentas y llenar el formulario de ingreso con nombre, dirección, código postal y ...

  • Newbie
  • Hola!  Estoy intentando agregar a mi familia a una cuenta familiar preimun, pero no me deja agregar a nadie. Envío todas las invitaciones y al entrar con cada una de las cuentas y llenar el for...
  • Bittencourt
  • Spotify Star
  • 210 Views
  • 1 replies
  • 1 likes
  • Premium for Family
  • 210 Views
  • 1 replies
  • 1 likes

Solved!! Family invitation - link points to different account

I have upgraded my account to a family subsctiption. WhenI send an invitation to my son, he gets an email, but the link points to him joining the family account of some stranger. Here is is the message (in German): "Glückwunsch! Du schließt Dich glei...

  • Casual Listener
  • I have upgraded my account to a family subsctiption. WhenI send an invitation to my son, he gets an email, but the link points to him joining the family account of some stranger. Here is is the m...
  • Bittencourt
  • Spotify Star
  • 951 Views
  • 6 replies
  • 1 likes
  • Premium for Family
  • 951 Views
  • 6 replies
  • 1 likes

Attivazione Spotify family all’estero

Salve a tutti, risiedo momentaneamente negli Stati Uniti e la mia famiglia in Italia ha attivato Spotify premium for family, mi hanno inviato l’invito ma non riesco ad accedere per via della residenza. Come faccio ad attivarlo essendo all’estero? Pos...

  • Newbie
  • Salve a tutti,  risiedo momentaneamente negli Stati Uniti e la mia famiglia in Italia ha attivato Spotify premium for family, mi hanno inviato l’invito ma non riesco ad accedere per via della r...
  • Bittencourt
  • Spotify Star
  • 1232 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 1232 Views
  • 1 replies
  • 0 likes

Wrong next charge date & cancel the duplicate payment on personal premium

Plan: family premium (*but also personal plan in the same account on the same date)PremiumCountry: Taiwan My question: I have 2 questions. One is that I subscribed the personal plan in this morning with NT$ 149 dollars which was deducted by PayPal. A...

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  • Newbie
  • Plan: family premium (*but also personal plan in the same account on the same date) Premium Country: Taiwan   My question:  I have 2 questions. One is that I subscribed the personal p...
  • Billy-J
  • Spotify Star
  • 265 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 265 Views
  • 1 replies
  • 0 likes

Gift card with family

PlanFree/PremiumCountryPortugalDeviceAllOperating SystemAllMy Question or IssueHello everyone can you help me understand if I can use spotify gift cards with my family plan ? Cheers

  • Newbie
  • Plan Free/Premium Country Portugal Device All Operating System All My Question or Issue Hello everyone can you help me understand if I can use spotify gift cards with my family plan ?&n...
  • Bittencourt
  • Spotify Star
  • 1534 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 1534 Views
  • 1 replies
  • 0 likes

Family plan

My Question or Issuei purchased the family plan.i sent the invite now with the family plan I am able to listen to music while another Person in my family can listen as well.my issue is every time I’m trying to listen to music and my wife wants too li...

  • Newbie
  •     My Question or Issue i purchased the family plan. i sent the invite  now with the family plan I am able to listen to music while another Person in my family can listen as w...
  • Left2Rightz
  • Casual Listener
  • 347 Views
  • 2 replies
  • 0 likes
  • Premium for Family
  • 347 Views
  • 2 replies
  • 0 likes

Premium members visibility

Hi, i recently changed my subscription to Family Premium and was wondering if the members I invite (I'm the owner) will be able to see the other members on the plan or not? Thanks,Tala

  • Newbie
  • Hi, i recently changed my subscription to Family Premium and was wondering if the members I invite (I'm the owner) will be able to see the other members on the plan or not?    Thanks, Tala
  • Maxim
  • Spotify Star
  • 177 Views
  • 1 replies
  • 1 likes
  • Premium for Family
  • 177 Views
  • 1 replies
  • 1 likes

Can't activate premium family

Hello, i can't activate the premium family, after i insert my data ( address, name, sourname ecc. ), i do the captcha, i press send and then appears a notice "You cannot join the family plan", i try it from my iphone 7 and from pc ( google chrome, mo...

  • Casual Listener
  • Hello, i can't activate the premium family, after i insert my data ( address, name, sourname ecc. ), i  do the captcha, i press send and then appears a notice " You cannot join the family p...
  • danilobirbiglia
  • Casual Listener
  • 321 Views
  • 2 replies
  • 1 likes
  • Premium for Family
  • 321 Views
  • 2 replies
  • 1 likes

Premium

My premium account will not work anymore. I am on a family plan. Why did my account stop!?b

  • Newbie
  • My premium account will not work anymore. I am on a family plan. Why did my account stop!?b
  • Billy-J
  • Spotify Star
  • 310 Views
  • 1 replies
  • 0 likes
  • Account
  • 310 Views
  • 1 replies
  • 0 likes

Solved!! Sending an invite to a family member with premium

PlanPremiumCountryUK Operating SystemAndroidMy Question or IssueHi all. I am sending a family invite to a family member with Premium. Do they just need to cancel their premium subscription before I send a Family invite? Thanks!

  • Casual Listener
  • Plan Premium Country UK   Operating System Android My Question or Issue Hi all. I am sending a family invite to a family member with Premium. Do they just need to cancel their p...
  • Jᴀᴄᴋ
  • Roadie
  • 461 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 461 Views
  • 1 replies
  • 0 likes

Premium for Family not working for members

I and my family (six people in total who living in the same house) have been using spotify family for 2 months. It has been ok until today when all of my family cannot use the premium anymore because spotify said the physical address has to be same f...

  • Newbie
  • I and my family (six people in total who living in the same house) have been using spotify family for 2 months. It has been ok until today when all of my family cannot use the premium anymore b...
  • Bittencourt
  • Spotify Star
  • 314 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 314 Views
  • 1 replies
  • 0 likes

Spotify Family Plan Stopped Suddenly

PlanPremiumCountryUSAMy Question or IssueFor years I've been on the premium family plan with three other members, one of which pays for the plan. I use Spotify almost every day, so when suddenly I went on and saw ads on my page, as well as interuptio...

  • Newbie
  • Plan Premium Country USA My Question or Issue For years I've been on the premium family plan with three other members, one of which pays for the plan. I use Spotify almost every day, so when s...
  • Bittencourt
  • Spotify Star
  • 316 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 316 Views
  • 1 replies
  • 0 likes

Sharing playlists with family members

HI - my son and I are on Premium Family and at the beginning of the plan (some months ago) he could see my playlists (which was fine). As I make more, he can't see them in his app. Do I have to reset any settings or does he? I'd also like to see his ...

  • Regular
  • HI - my son and I are on Premium Family and at the beginning of the plan (some months ago) he could see my playlists (which was fine).  As I make more, he can't see them in his app.  Do I h...
  • Bittencourt
  • Spotify Star
  • 1225 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 1225 Views
  • 3 replies
  • 0 likes

Superuser Contribution Yearly amount charged Premium for Family

Hi We have took a Premium for family for spotify but 1 of the accounts are banned and the premium for family is also cancelled because they can not locate us ( i am studying belgium now and the others are in Turkey)Now Spotify has charged 1 yearly su...

  • Casual Listener
  • Hi   We have took a Premium for family for spotify but 1 of the accounts are banned and the premium for family is also cancelled because they can not locate us ( i am studying belgium now a...
  • Peter
  • Spotify Legend
  • 359 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 359 Views
  • 3 replies
  • 0 likes

Wrong email address for Google mini home

PlanPremiumCountryCanadaDeviceAcer liquid ZestOperating SystemAndroid My question or issue: I had just renewed my Spotify subscription for the Google mini home device today but I just realised i had used Facebook to join and after I reedemed my googl...

  • Newbie
  • Plan Premium Country Canada Device Acer liquid Zest Operating System Android  My question or issue: I had just renewed my Spotify subscription  for the Google mini home device today...
  • leviE
  • Composer
  • 254 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 254 Views
  • 1 replies
  • 0 likes

Error redeeming Google home mini giveaway

Hi, I have been trying for the last two weeks to redeem my Google home mini, which is currently offered as a free gift with the Spotify family subscription. For some reasons, my offer code didn't work and Google cancelled my order. Now Spotify claims...

  • Visitor
  • Hi,    I have been trying for the last two weeks to redeem my Google home mini, which is currently offered as a free gift with the Spotify family subscription. For some reasons, my o...
  • JJM46
  • Newbie
  • 477 Views
  • 2 replies
  • 0 likes
  • Premium for Family
  • 477 Views
  • 2 replies
  • 0 likes

Can all family members on a Family plan listen to Spotify at the same time on their own devices?

Pretty straightforward Q but before I purchase a family plan I want to confirm I will have 3 users on 3 unique devices (all within one address) who will all want access to Spotify at the same time - does the family plan support this?

  • Casual Listener
  • Pretty straightforward Q but before I purchase a family plan I want to confirm   I will have 3 users on 3 unique devices (all within one address) who will all want access to Spotify at the s...
  • firewahl
  • Casual Listener
  • 450 Views
  • 8 replies
  • 0 likes
  • Premium for Family
  • 450 Views
  • 8 replies
  • 0 likes

Can't upgrade to premium on family subscription

PlanFamily PremiumCountryAustraliaDeviceiPhone 6 One of the subscriptions on my family premium account is not upgrading. I know you should upgrade via the internet explorer and then the app should turn to premium, but it prompts me for card details. ...

  • Casual Listener
  • Plan Family Premium Country Australia Device iPhone 6   One of the subscriptions on my family premium account is not upgrading. I know you should upgrade via the internet explorer and t...
  • Billy-J
  • Spotify Star
  • 489 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 489 Views
  • 3 replies
  • 0 likes