Help Wizard

Step 1

NEXT STEP

Premium Family

Get help verifying your Premium for Family.

Start a topic

Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 134190 Views
  • 32 replies
  • 8 likes
  • 134190 Views
  • 32 replies
  • 8 likes

Premium for Family: Change Manager

Plan: PremiumCountry: USADevice: desktop, apple, Samsung, Andriod, MacbookOperating System: (iOS 10, Android Oreo, Windows 10,etc.)My Question or IssueMy son set up our family account but did so using his email address. I am the owner of the account ...

  • Newbie
  • ...ur family account but did so using his email address.  I am the owner of the account and want to change the ownership to me.  How can I do this without disrupting my family's playlists, f...
  • OneByBoo
  • Roadie
  • 583 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 583 Views
  • 1 replies
  • 0 likes

[iOS][Connect] Daughter was not verified on account

My daughter that lives with me was kicked off of my premium Spotify account, How could this happen? She lives with us.

  • Visitor
  • My daughter that lives with me was kicked off of my premium Spotify account, How could this happen?  She lives with us.
  • Bittencourt
  • Spotify Star
  • 384 Views
  • 1 replies
  • 0 likes
  • Connect
    iOS
  • 384 Views
  • 1 replies
  • 0 likes

Download Playlist with kids app

How can I download a playlist completely with the kids app. Do I really have to download track by track?

  • Regular
  • How can I download a playlist completely with the kids app. Do I really have to download track by track?  
  • Bittencourt
  • Spotify Star
  • 4111 Views
  • 5 replies
  • 1 likes
  • Premium for Family
  • 4111 Views
  • 5 replies
  • 1 likes

Unable to add family members

PlanPremium Family CountryPlan is based in UK. However, we continue to move around and our banks etc are still in UK Deviceany - facing problems using browser to do invitations etc Operating SystemHappens on Windows, Linux, iOS, Android - not a devic...

  • Regular
  • Plan Premium Family   Country Plan is based in UK. However, we continue to move around and our banks etc are still in UK   Device any - facing problems using browser to do i...
  • Peetee
  • Regular
  • 651 Views
  • 2 replies
  • 0 likes
  • Premium for Family
  • 651 Views
  • 2 replies
  • 0 likes

Superuser Contribution music issues

PlanPremiumCountryUSADeviceiPhone 11Operating SystemiOS 14.3spotify version- 8.5.93.464My Question or IssueMy wife's spotify app is playing songs she did not select, and when she changes the song to what she wants, it changes to something she did not...

  • Regular
  •   Plan Premium Country USA Device iPhone 11 Operating System iOS 14.3 spotify version- 8.5.93.464 My Question or Issue My wife's spotify app is playing songs she did not select, and w...
  • Novy
  • Moderator
  • 363 Views
  • 3 replies
  • 1 likes
  • Premium for Family
  • 363 Views
  • 3 replies
  • 1 likes

am i able to play music offline and on the go with a family plan?

PlanfamilyMy Question or Issuei was looking at the information about a family plan and it mentions that it is location based. does this mean that i can't play music offline and on the go?

  • Casual Listener
  • Plan family My Question or Issue i was looking at the information about a family plan and it mentions that it is location based. does this mean that i can't play music offline and on the go?
  • AdamDam
  • Spotify Star
  • 1431 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 1431 Views
  • 3 replies
  • 0 likes

Superuser Contribution Get playlists of my brother who passed away

PlanPremium FamilyUK My Question or IssueUnfortunately my brother passed away suddenly on Friday 15th January. He was on my family account as a member and used Spotify regularly. We're in the process of picking music for the funeral and I wondered if...

  • Visitor
  • Plan Premium Family UK   My Question or Issue Unfortunately my brother passed away suddenly on Friday 15th January. He was on my family account as a member and used Spotify regularly. W...
  • Jeremy
  • Spotify Legend
  • 371 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 371 Views
  • 1 replies
  • 0 likes

Superuser Contribution I can't change my explicit content settings on Family account

PlanFree/PremiumCountryCzech Republic Device(Macbook Pro 2020)Operating System(MacOS) My Question or IssueI have Family account and I am the manager of that account. I'm using desktop application and cannot disable explicit content filter.The toggle ...

  • Regular
  • Plan Free/Premium Country Czech Republic   Device (Macbook Pro 2020) Operating System (MacOS)   My Question or Issue I have Family account and I am the manager of that account....
  • Novy
  • Moderator
  • 6170 Views
  • 16 replies
  • 0 likes
  • Premium for Family
  • 6170 Views
  • 16 replies
  • 0 likes

Solved!! [All Platforms][Playlists] Show from who a song is in the Family Mix playlist

If I see a song in my Family Mix playlist, it would be nice to know who in my family listened to the song enough times to make it be in the playlist.

  • Visitor
  • If I see a song in my Family Mix playlist, it would be nice to know who in my family listened to the song enough times to make it be in the playlist.
  • Jose_M
  • Spotify Star
  • 458 Views
  • 1 replies
  • 2 likes
  • All Platforms
    Playlists
  • 458 Views
  • 1 replies
  • 2 likes

Superuser Contribution [bug - audio] Sound Quality Issues

PlanPremium FamilyCountry DevicePC / AndroidOperating SystemWindows 10, Android 8 /Android 9 My Question or IssueRecently Spotify has been making songs sound like absolute garbage (I have streaming and download quality set to highest) and only the fi...

  • Newbie
  • Plan Premium Family Country   Device PC / Android Operating System Windows 10, Android 8 /Android 9   My Question or Issue Recently Spotify has been making songs sound like a...
  • Ivan
  • Spotify Legend
  • 876 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 876 Views
  • 1 replies
  • 0 likes

Son did not confirm address on time and lost access to Family - any work around?

My son failed to confirm his address and got removed from Family plan.He is 14 and obviously lives with us. I doubt he even reads e-mails (long story, and nto for sharing here).So, when I tried to invite him I got message that he can join back in 12 ...

  • Visitor
  • My son failed to confirm his address and got removed from Family plan. He is 14 and obviously lives with us. I doubt he even reads e-mails (long story, and nto for sharing here). So, when I tried t...
  • Billy-J
  • Spotify Star
  • 595 Views
  • 1 replies
  • 2 likes
  • Premium for Family
  • 595 Views
  • 1 replies
  • 2 likes

Solved!!Superuser Contribution Family members cannot join "Premium Family" in Kosovo due to lack of IP location

Hello, I'm located in Kosovo and just signed up for "Premium Family" with my existing account, with my own credit card, and my personal account automatically detected Country/Region as Kosovo so Premium works for me, however my family members cannot ...

  • Casual Listener
  • Hello, I'm located in Kosovo and just signed up for "Premium Family" with my existing account, with my own credit card, and my personal account automatically detected Country/Region as Kosovo so P...
  • Eni
  • Moderator
  • 605 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 605 Views
  • 3 replies
  • 0 likes

Superuser Contribution Discount Family Subscriptions!

Bonsoir.j'ai payé pour avoir spotify family.Le problème, c'est que quand j'écoute une musique, c'est le téléphone d'une autre personne de ma famille qui va faire la musique.Je voudrais savoir comment ecouter de la musique sans qu'elle ne s'affiche su...

  • Newbie
  • Bonsoir. j'ai payé pour avoir spotify family. Le problème, c'est que quand j'écoute une musique, c'est le téléphone d'une autre personne de ma famille qui va faire la musique. Je voudrais savoir c...
  • Novy
  • Moderator
  • 747 Views
  • 7 replies
  • 1 likes
  • 747 Views
  • 7 replies
  • 1 likes

Spotify Family address

I have a Spotify family account that I’ve had for years. My address was set to my flat number, building name, street, city, country, postcode. When trying to add a family member today it would not accept the identical address (other family members ha...

  • Newbie
  • I have a Spotify family account that I’ve had for years. My address was set to my flat number, building name, street, city, country, postcode.   When trying to add a family member today it w...
  • Hubo
  • Community Legend
  • 473 Views
  • 1 replies
  • 1 likes
  • 473 Views
  • 1 replies
  • 1 likes

Superuser Contribution Spotify Premium Family, "Manage Family" tab not loading

PlanPremium Family (Pre-paid) CountryINDIA DeviceComputer, Redmi MI 9T Pro, iPhone 6 Operating SystemWindows 10, Android 10, iOS 13My Question or Issue:I recently purchased the Premium Family plan for Spotify. But after the purchase I couldn't find t...

  • Newbie
  • Plan Premium Family (Pre-paid)   Country INDIA   Device Computer, Redmi MI 9T Pro, iPhone 6   Operating System Windows 10, Android 10, iOS 13 My Question or Issue: I r...
  • Jeremy
  • Spotify Legend
  • 1099 Views
  • 3 replies
  • 2 likes
  • Premium for Family
  • 1099 Views
  • 3 replies
  • 2 likes

Solved!! Considering upgrade to Family. Can I designate different family members to different Echo devices?

Primary motivation to upgrade to family is to set parental permissions for kids (ages 9 and 11).Will I then be able to match each of our 3 Echo devices in the home with different family member accounts?Thanks.

  • Regular
  • Primary motivation to upgrade to family is to set parental permissions for kids (ages 9 and 11). Will I then be able to match each of our 3 Echo devices in the home with different family member a...
  • Billy-J
  • Spotify Star
  • 341 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 341 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Kids - what music is included in Audio for Older Kids?

I am a long-time Google Play Music user and really disappointed that I cannot setup a YouTube Music account for my daughter who is under 13. Therefore considering switching to Spotify Family and in particular Spotify Kids - however, a little worried ...

  • Newbie
  • I am a long-time Google Play Music user and really disappointed that I cannot setup a YouTube Music account for my daughter who is under 13.   Therefore considering switching to Spotify Family...
  • Ver
  • Spotify Legend
  • 637 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 637 Views
  • 1 replies
  • 0 likes

Family plan playlists

I've signed up for family plan but my son's playlist has disappeared. It does not seem to have transferred over. Where did it go? Hundreds of songs tagged now vanished. Any ideas?

  • Regular
  • I've signed up for family plan but my son's playlist has disappeared. It does not seem to have transferred over. Where did it go? Hundreds of songs tagged now vanished. Any ideas? 
  • Bittencourt
  • Spotify Star
  • 328 Views
  • 1 replies
  • 0 likes
  • 328 Views
  • 1 replies
  • 0 likes

Superuser Contribution Payment method

PlanFreeCountryMalaysiaDeviceiPhone 7My Question or IssueWhen I try to pay for the family plan subscribtion with the credit/debit option, it keeps redirecting me to the mobile payment version but when I change my spotify country to another country, s...

  • Casual Listener
  • Plan Free Country Malaysia Device iPhone 7 My Question or Issue When I try to pay for the family plan subscribtion with the credit/debit option, it keeps redirecting me to the mobile payment v...
  • Ivan
  • Spotify Legend
  • 536 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 536 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify kids shared playlists new feature (jan 2021)

I received an email from Spotify today (1/11/2021) indicating there is a new shared playlist feature for the Spotify kids app for the premium family plan. Yet when I follow the instructions in the email and in the support article I cant find the abil...

  • Newbie
  • I received an email from Spotify today (1/11/2021) indicating there is a new shared playlist feature for the Spotify kids app for the premium family plan.  Yet when I follow the instructions i...
  • CarlosE
  • Moderator
  • 622 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 622 Views
  • 1 replies
  • 0 likes