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Get help verifying your Premium for Family.
I can’t join our family subscription and when I try it tells me that I can’t change twice in 12th months even though I haven’t changed my subscription for over 18 months plus does anyone know how I can get help with this problem?
Newbie
78946 Views
65 replies
5 likes
My wife is a keen listener of e-books and I am not. I am the Plan Manager for our family account. There are 3 users me, my wife and my daughter. I cannot transfer access to e-Books to my wife (I asked on here already). I now want my wife to be our Pl...
Casual Listener
58265 Views
23 replies
8 likes
PlanPremium Family Device(iPad) Operating System(iOS latest) My Question or IssueHi, when i browse my app under my account, I can see audiobooks which are able to be played. However when I use my kids premium family login under their iPad, same audio...
Newbie
195495 Views
265 replies
33 likes
The mail with request of spotify to verify the home adress was on spam and now a family member is blocked for 12 months. How can I reactivate the account?
Casual Listener
28958 Views
44 replies
4 likes
I was gonna invite my partner who lives with me to duo plan but it says seems like we are not living together
I was gonna invite my partner who lives with me to duo plan but it says seems like we are not living together
Moderator
4500 Views
17 replies
1 likes
Nao consigo adicionar um membro na minha conta premium familiar
Nao consigo adicionar um membro na minha conta premium familiar
Spotify Star
265 Views
1 replies
0 likes
Hello, my brothers and I want to switch to the family plan, he sent me the invite and when i put the address it doesn't work, it just says "try again later"
Hello, my brothers and I want to switch to the family plan, he sent me the invite and when i put the address it doesn't work, it just says "try again later"
Moderator
460 Views
3 replies
1 likes
I am subscribed to the Spotify Family package but I am having trouble with my children's spotify kids accounts within that package. They both have the same device and while they have seperate Spotify Kids accounts, when one child opens spotify and hi...
I am subscribed to the Spotify Family package but I am having trouble with my children's spotify kids accounts within that package. They both have the same device and while they have seperate S...
Visitor
2331 Views
8 replies
0 likes
My family plan manager started the plan since 2022.1.1, and I joined family plan in 2022.1.16. Now the plan manager is going to cancel the plan, and i want to switch to another family. But i heard that it should be at least 1 year before i can switch...
My family plan manager started the plan since 2022.1.1, and I joined family plan in 2022.1.16. Now the plan manager is going to cancel the plan, and i want to switch to another family...
Casual Listener
1306 Views
4 replies
0 likes
i have sent my family member the link 4x and they haven't received it yet
i have sent my family member the link 4x and they haven't received it yet
Spotify Star
328 Views
1 replies
0 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I recently received several Spotify Notices about needing to enter updated payment informati...
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I recent...
Moderator
295 Views
1 replies
0 likes
I just set up a spotify for my teen through our family premium. I set the setting to NOT allow explicit content.I put the app on his phone and the VERY FIRST THING on his home page is "Listen if you watch...Rap Sh!t" and is suggesting the "chat sh!t"...
I just set up a spotify for my teen through our family premium. I set the setting to NOT allow explicit content.I put the app on his phone and the VERY FIRST THING on his home page is "Listen if y...
Moderator
408 Views
1 replies
3 likes
I accepted an invitation to join in on our family plan but did not cancel my current personal Premium plan before accepting the invite. I cannot see how to now cancel my personal Premium plan...or if I even need to do so. I did remove my credit card ...
I accepted an invitation to join in on our family plan but did not cancel my current personal Premium plan before accepting the invite. I cannot see how to now cancel my personal Premium plan...or i...
Moderator
4008 Views
8 replies
0 likes
Seems there is a difference between the latest Terms and Conditions in Austria at which kids have to be at least (not older than!) 13 of age and the registration check - there is an error "Seems you are too young for spotify" if i use my sons birthda...
Seems there is a difference between the latest Terms and Conditions in Austria at which kids have to be at least (not older than!) 13 of age and the registration check - there is an error "Seems you ...
Spotify Star
253 Views
1 replies
0 likes
I received an invitation to join a family plan. I cancelled my duo plan. But now, when I try to accept the invitation for the family plan, I just get an error message.
I received an invitation to join a family plan. I cancelled my duo plan. But now, when I try to accept the invitation for the family plan, I just get an error message.
Spotify Legend
2261 Views
1 replies
0 likes
Im currently in premium duo and my sister had invited me multiple times for family plan, we’ve confirmed that we inserted the correct address but it keep showing that there is a problem and pls do try again later, how do I solve this?
Im currently in premium duo and my sister had invited me multiple times for family plan, we’ve confirmed that we inserted the correct address but it keep showing that there is a problem and pls do t...
Spotify Legend
253 Views
1 replies
0 likes
I had premium on my samsung A31, phone has water damage now, i have a Honor x6 device now and cannot link my premium membership on this new device
I had premium on my samsung A31, phone has water damage now, i have a Honor x6 device now and cannot link my premium membership on this new device
Spotify Legend
439 Views
1 replies
0 likes
When I was done listening song featuring Connor Price, a modal showed me advertising of his merch. This is not okay. I don't pay for a premium account to get a different form of advertising. Premium = 0 advertising
When I was done listening song featuring Connor Price, a modal showed me advertising of his merch. This is not okay. I don't pay for a premium account to get a different form of advertising. Premium ...
247 Views
0 replies
2 likes
I have a premium plan & accidently used an email address used on other device on my new iphone & now its logging in under that user. How do I stop spotify from automatically connecting to that account & reinstall spotify with another email account?
I have a premium plan & accidently used an email address used on other device on my new iphone & now its logging in under that user. How do I stop spotify from automatically connecting to th...
Moderator
293 Views
1 replies
0 likes
I paid family premium on 5 Dec and all the accounts have been suspended today.
I paid family premium on 5 Dec and all the accounts have been suspended today.
Spotify Legend
261 Views
1 replies
0 likes
I have created blend playlists (both are a mix of 2 people) and they barely include any of my songs. They both have 50 songs, only about 7 are mine and about 5 songs are our common songs. The rest are the other participant's songs. The same happened ...
I have created blend playlists (both are a mix of 2 people) and they barely include any of my songs. They both have 50 songs, only about 7 are mine and about 5 songs are our common songs. The rest ar...
Visitor
11705 Views
6 replies
3 likes
1 mês grátis me foi prometido, mas já chegou a minha dívida.
1 mês grátis me foi prometido, mas já chegou a minha dívida.
Spotify Star
222 Views
2 replies
0 likes
my subscription plan for family plan is not working. i paid for it twice and it just taking my money without giving me what i paid for.
my subscription plan for family plan is not working. i paid for it twice and it just taking my money without giving me what i paid for.
Spotify Legend
214 Views
1 replies
0 likes
The suggested method of clicking 'unlink' is not working. I think it is because I got the original Nest Mini through Spotify a few years a go, so my Spotify account is locked in, but it not it is not letting me add any other accounts from my Family a...
...ot letting me add any other accounts from my Family account. Has anybody been through this before, or got any ideas? Thanks!
Spotify Legend
7847 Views
1 replies
0 likes
