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Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 82432 Views
  • 32 replies
  • 5 likes
  • 82432 Views
  • 32 replies
  • 5 likes

Adding a Family member

I pay for a Premium Family plan. I’ve tried adding my husband to the plan but it seems they haven’t accepted him. He gets the message that he can’t be added to the family plan.I’m wondering since payment is processed on my Business Credit Card, I gav...

  • Newbie
  • I pay for a Premium Family plan. I’ve tried adding my husband to the plan but it seems they haven’t accepted him. He gets the message that he can’t be added to the family plan. I’m wondering since p...
  • OneByBoo
  • Community Legend
  • 303 Views
  • 1 replies
  • 0 likes
  • family
  • 303 Views
  • 1 replies
  • 0 likes

missing one member in spotify family premium - can't able to send invite

Hi,since 1 year I've got a premium for family. The members of my house are six.Now I see only 5 member with me also included.How can I solve?

  • Casual Listener
  •   Hi, since 1 year I've got a premium for family. The members of my house are six. Now I see only 5 member with me also included. How can I solve?   
  • Maxim
  • Spotify Star
  • 209 Views
  • 1 replies
  • 0 likes
  • family
  • 209 Views
  • 1 replies
  • 0 likes

Superuser Contribution Problem with simultaneous use of Premium Family

PlanPremium FamilyCountry Belgium My Question or IssueFor a couple of days now, my wife and I haven't been able to use Spotify simultaneously. We both try to use it on a laptop. When I am listening to Spotify and she opens Spotify as well, my music s...

  • Newbie
  •   Plan Premium Family Country  Belgium   My Question or Issue For a couple of days now, my wife and I haven't been able to use Spotify simultaneously. We both try to use it on a...
  • Daisy
  • Spotify Legend
  • 208 Views
  • 1 replies
  • 0 likes
  • family
  • 208 Views
  • 1 replies
  • 0 likes

Superuser Contribution Problema cambio de tarjeta

He tenido que cambiar mi tarjeta para el pago del plan familiar y, después de hacerlo, han echado de mi plan a toda mi familia y ahora (cuando les mando la invitación) no les deja conectarse. Alguien puede ayudarme? Gracias

  • Newbie
  • He tenido que cambiar mi tarjeta para el pago del plan familiar y, después de hacerlo, han echado de mi plan a toda mi familia y ahora (cuando les mando la invitación) no les deja conectarse.  ...
  • Daisy
  • Spotify Legend
  • 344 Views
  • 1 replies
  • 0 likes
  • familia
    family
    planfamiliar
    Premium
    premiun family
  • 344 Views
  • 1 replies
  • 0 likes

Solved!! Family members did not confirm the email and cannot join again

Hello, my family members did not confirm the email address. There was an email around christmas, saying to confirm the email in 7 days, otherwise they are removed from family. Some of my family members do not speak english and I was out for holidays....

  • Casual Listener
  • Hello,   my family members did not confirm the email address. There was an email around christmas, saying to confirm the email in 7 days, otherwise they are removed from family. Some of my family...
  • Majsner
  • Casual Listener
  • 469 Views
  • 2 replies
  • 1 likes
  • email confirmation
    Family subscription
  • 469 Views
  • 2 replies
  • 1 likes

Cancel and use the same account, family plan

For reasons of travel, forget my data registered in the family plan. I do not want to change account, the question is:Can I cancel the current family subscription and re-register with the same account?In order to update my address.

  • Newbie
  • For reasons of travel, forget my data registered in the family plan. I do not want to change account, the question is: Can I cancel the current family subscription and re-register with the same a...
  • Brunelicia
  • Spotify Star
  • 374 Views
  • 1 replies
  • 0 likes
  • Suscription
  • 374 Views
  • 1 replies
  • 0 likes

Family Account

PlanPremiumCountry Germany/SwitzerlandDeviceiPhoneOperating Systemnewest iOS My Question or Issue My mother and I were thinking about getting Spotify Family. The problem is that I spend most of my time away from my home in Germany, yet it is still my...

  • Newbie
  • Plan Premium Country  Germany/Switzerland Device iPhone Operating System newest iOS  My Question or Issue  My mother and I were thinking about getting Spotify Family. The p...
  • Maxim
  • Spotify Star
  • 259 Views
  • 1 replies
  • 0 likes
  • family
  • 259 Views
  • 1 replies
  • 0 likes

Superuser Contribution Payment Creditcard

I had a family premium account. Because i got a new creditcard with a new expiry date I had to refresh my card informations. But it did not work, now i have no account any more and I wanted to start again with family premium, because thats what the h...

  • Newbie
  •    I had a family premium account. Because i got a new creditcard with a new expiry date I had to refresh my card informations. But it did not work, now i have no account any more and I w...
  • Katerina
  • Spotify Legend
  • 222 Views
  • 1 replies
  • 0 likes
  • family
  • 222 Views
  • 1 replies
  • 0 likes

Superuser Contribution Lost my Spotify Family because I didn't see a mail

Hello, I didn't see a mail form Spotify who ask me to confirm the adress of my Spotify Family last week. Now, the took me out off the family and I can't use Spotify Premium anymore.What can I do to find back my account premium? I totally can confirm ...

  • Newbie
  •   Hello,   I didn't see a mail form Spotify who ask me to confirm the adress of my Spotify Family last week. Now, the took me out off the family and I can't use Spotify Premium a...
  • Daisy
  • Spotify Legend
  • 207 Views
  • 1 replies
  • 0 likes
  • family
    family account
  • 207 Views
  • 1 replies
  • 0 likes

Superuser Contribution Family plan

Plan FamilyCountry Canada DeviceiPhone 8Operating SystemiOS 10My Question or IssueI'm being refused the access to our family plan. I don't know what to do to solve it.

  • Newbie
  • Plan Family Country Canada   Device iPhone 8 Operating System iOS 10 My Question or Issue I'm being refused the access to our family plan. I don't know what to do to solve it.  
  • Katerina
  • Spotify Legend
  • 311 Views
  • 1 replies
  • 0 likes
  • Account
  • 311 Views
  • 1 replies
  • 0 likes

Superuser Contribution Family Plan

My Question or IssueHello, my friend added me to Spotify Family (22.08.18) but for some reason I still paid for Premium subscription for august month? Why so? Have a great day, Sani

  • Newbie
  •     My Question or Issue Hello, my friend added me to Spotify Family (22.08.18) but for some reason I still paid for Premium subscription for august month? Why so?   Have a g...
  • Katerina
  • Spotify Legend
  • 244 Views
  • 1 replies
  • 0 likes
  • 244 Views
  • 1 replies
  • 0 likes

Superuser Contribution Bonus 500 family

Salve volevo sapere se era possibile acquistare un abbonamento annuale per Spotify family usando il bonus 500. Iniziato l'anno 2019 quando il bonus non sarà più valido, il bonus già convertito in Spotify varrà ancora? PlanPremiumCountry ItalyDeviceHu...

  • Newbie
  • Salve volevo sapere se era possibile acquistare un abbonamento annuale per Spotify family usando il bonus 500.  Iniziato l'anno 2019 quando il bonus non sarà più valido, il bonus già c...
  • Peter
  • Spotify Legend
  • 876 Views
  • 1 replies
  • 0 likes
  • Bonus 500
    family
  • 876 Views
  • 1 replies
  • 0 likes

Superuser Contribution Re: Premium for family... invite issues

Hi there, I am having the same issue. I have paid for a Family Premium subscription but there is no "2. Click Premium for Family in the menu on the left." as the instructions indicated in the support page for Invite A Member. I have attached multiple...

  • Newbie
  • Hi there,   I am having the same issue. I have paid for a Family Premium subscription but there is no "2. Click   Premium for Family   in the menu on the left." as the instructions i...
  • Katerina
  • Spotify Legend
  • 197 Views
  • 1 replies
  • 0 likes
  • 197 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't find my Family Premium Account

Hi, It seems like I do have two accounts. I have a family premium account and pay every month. But I can't remember my username for this account? How can I get this? I would like to manage it and actually also use it my self, but I'm not able to do t...

  • Newbie
  • Hi,    It seems like I do have two accounts. I have a family premium account and pay every month. But I can't remember my username for this account? How can I get this? I would like to m...
  • Katerina
  • Spotify Legend
  • 1245 Views
  • 1 replies
  • 0 likes
  • Family Plan Issue
    username
  • 1245 Views
  • 1 replies
  • 0 likes

[Hulu] Spotify Family Plan with Hulu

PlanPremium for FamilyCountry DeviceMacbook Pro late 2016Operating SystemiOS 10 My Question or Issue I had a hulu account through my student premium account but just switched to premium for family and I am now unable to access my hulu account . I con...

  • Newbie
  • Plan Premium for Family Country   Device Macbook Pro late 2016 Operating System iOS 10   My Question or Issue  I had a hulu account through my student premium account but j...
  • Maxim
  • Spotify Star
  • 149 Views
  • 1 replies
  • 0 likes
  • family
  • 149 Views
  • 1 replies
  • 0 likes

Spotify Premium Family

Come aggiungo mio figlio minorenne su un account family, ? il suo account è stato rimosso perchè non risulta nel mio indirizzo di residenza?? pur avendo messo la mia stessa residenza Plan PremiumCountry ItalyDevice(Motorola)Operating System( Android ...

  • Newbie
  • Come aggiungo mio figlio minorenne su un account family, ? il suo account è stato rimosso perchè non risulta nel mio indirizzo di residenza?? pur avendo messo la mia stessa residenza   P...
  • Brunelicia
  • Spotify Star
  • 274 Views
  • 1 replies
  • 0 likes
  • family
  • 274 Views
  • 1 replies
  • 0 likes

Abbuchung trotz Wechsel von Premium zum Familienabo

PlanPremiumGermany Meine Frage Ich bin von einem Spotify Premium Account mit Studentenrabatt zu dem Familienabo gewechselt.Ich wurde am 24.12.2018 zum Familienabo eingeladen und bin dem beigetreten. Nun wurde mir am 06.01.2019 erneut 9,99€ für das Pr...

  • Casual Listener
  • Plan Premium Germany   Meine Frage   Ich bin von einem Spotify Premium Account mit Studentenrabatt zu dem Familienabo gewechselt. Ich wurde am 24.12.2018 zum Familienabo eingela...
  • Maxim
  • Spotify Star
  • 1030 Views
  • 3 replies
  • 0 likes
  • family
    Student
  • 1030 Views
  • 3 replies
  • 0 likes

Superuser Contribution Problema con abbonamento Spotify Premium for Family

Buongiorno, ho deciso di aprire un topic perchè recentemente sono stato rimosso da un abbonamento Premium for Family, perchè non siete riusciti a verificare il mio account. Il problema è che non mi è stata posta nessuna domanda sull'indirizzo/cap o a...

  • Newbie
  • Buongiorno, ho deciso di aprire un topic perchè recentemente sono stato rimosso da un abbonamento Premium for Family, perchè non siete riusciti a verificare il mio account. Il problema è che n...
  • Peter
  • Spotify Legend
  • 345 Views
  • 1 replies
  • 0 likes
  • family
  • 345 Views
  • 1 replies
  • 0 likes

Superuser Contribution No puedo ingresar la dirección para la cuenta familiar

PlanFamily PremiumCountry México Desde Windows 10 navegador Opera.My Question or Issue HolaAcabo de adquirir el plan familiar, de acuerdo con los pasos que me fue dando la página de Spotify, primero pague y después me dijo que podía enviar las invita...

  • Visitor
  • Plan Family Premium Country  México     Desde Windows 10 navegador Opera. My Question or Issue   Hola Acabo de adquirir el plan familiar, de acuerdo con los pasos q...
  • Peter
  • Spotify Legend
  • 486 Views
  • 1 replies
  • 0 likes
  • family
  • 486 Views
  • 1 replies
  • 0 likes

Superuser Contribution Eligible for Family Plan

PlanPreviously on Family PlanCountry United States DeviceSamsung Galaxy 8Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI recently received an email saying that there was a payment failure and that I needed to update my p...

  • Newbie
  • Plan Previously on Family Plan Country  United States  Device Samsung Galaxy 8 Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I r...
  • Peter
  • Spotify Legend
  • 214 Views
  • 1 replies
  • 0 likes
  • family
  • 214 Views
  • 1 replies
  • 0 likes