Help Wizard

Step 1

NEXT STEP

Premium Family

Get help verifying your Premium for Family.

Start a topic

Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 134386 Views
  • 32 replies
  • 8 likes
  • 134386 Views
  • 32 replies
  • 8 likes

[Desktop][Connect] Unable to invite a family member to join in our family program

I am the manager of the family plan. I also appear as a member in my account profile (I say so just to figure out if there isn't an issue here)... I cannot find the invite button allowing to invite another children. Why is it so? If I am the manager ...

  • Visitor
  • I am the manager of the family plan. I also appear as a member in my account profile (I say so just to figure out if there isn't an issue here)... I cannot find the invite button allowing to invite a...
  • Billy-J
  • Spotify Star
  • 639 Views
  • 1 replies
  • 0 likes
  • Connect
    Desktop
  • 639 Views
  • 1 replies
  • 0 likes

Family changing

Hello,I used to be in a spotify family with my roommates. Our plan has recently expired, but we all finished university and moved away, so we decided to do not subscribe again. I was not the admin in that family.Me and my new roommates would like to ...

  • Visitor
  • Hello, I used to be in a spotify family with my roommates. Our plan has recently expired, but we all finished university and moved away, so we decided to do not subscribe again. I was not the a...
  • Maxim
  • Spotify Star
  • 500 Views
  • 1 replies
  • 1 likes
  • Premium for Family
  • 500 Views
  • 1 replies
  • 1 likes

Split family plan into 2x student accounts and 1 duo account keeping 4 playlists?

Family plan for 6 years. 2 kids are now college freshmen. Can we split our accounts so the kids have their own student accounts and we have a duo account while all 4 still keep their playlists?

  • Casual Listener
  • Family plan for 6 years. 2 kids are now college freshmen. Can we split our accounts so the kids have their own student accounts and we have a duo account while all 4 still keep their playlists?
  • Billy-J
  • Spotify Star
  • 808 Views
  • 3 replies
  • 0 likes
  • 808 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Family member has new phone but can't remember login email or password

Plan:Premium FamilyCountry:NZ Device(iPhone 11Operating System(iOS 13.2 My Question or IssueMy daughter is part of our Premium Family plan and has got a new iPhone which means she has to login to Spotify again but can't remember what her email or pas...

  • Visitor
  • Plan:Premium Family Country:NZ   Device (iPhone 11 Operating System (iOS 13.2   My Question or Issue My daughter is part of our Premium Family plan and has got a new iPhone which m...
  • Katerina
  • Spotify Legend
  • 67930 Views
  • 9 replies
  • 2 likes
  • Premium for Family
  • 67930 Views
  • 9 replies
  • 2 likes

Superuser Contribution Error when joining family account

My Question or Issueuntil today I have my own premium account. I would like to switch to my partner's family account, but I keep getting an error message (without error code) There is no code with the error message. I have already tried it several ti...

  • Casual Listener
  • My Question or Issue until today I have my own premium account. I would like to switch to my partner's family account, but I keep getting an error message (without error code) There is no code w...
  • Jeremy
  • Spotify Legend
  • 1339 Views
  • 2 replies
  • 1 likes
  • Premium for Family
  • 1339 Views
  • 2 replies
  • 1 likes

Premium family problems

I just payed my family premium since my son cancel his. But my daughter can’t join us because she used to be on my son’s plan!! Really? She has to wait 12 months? I rather cancel the plan PlanFamily/PremiumCountryGuatemala Device(iPhone Operating Sys...

  • Casual Listener
  • I just payed my family premium since my son cancel his. But my daughter can’t join us because she used to be on my son’s plan!! Really? She has to wait 12 months? I rather cancel the plan  P...
  • OneByBoo
  • Roadie
  • 567 Views
  • 2 replies
  • 0 likes
  • Premium for Family
  • 567 Views
  • 2 replies
  • 0 likes

Not showing Premium

PlanPremiumCountryCanadaDeviceLaptop, DesktopOperating SystemWindows 10 My Question or Issue

  • Regular
  •   Plan Premium Country Canada Device Laptop, Desktop Operating System Windows 10   My Question or Issue  
  • OneByBoo
  • Roadie
  • 324 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 324 Views
  • 1 replies
  • 0 likes

Solved!! Offline songs when switching from Premium to Family Plan

PlanPremiumCountryUSA My Question or IssueIf I had a Premium account and wanted to add it to a family, would any of my data be lost; specifically, the offline songs that I have downloaded? I tried looking online, but only saw posts talking about play...

  • Visitor
  • Plan Premium Country USA   My Question or Issue If I had a Premium account and wanted to add it to a family, would any of my data be lost; specifically, the offline songs that I have d...
  • Billy-J
  • Spotify Star
  • 643 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 643 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Spotify Premium for Family asking for address conformation?

PlanSpotify Premium for Family Countrythe Netherlands My Question or IssueThis afternoon I received an email from Spotify (Atleast I think so) asking me to confirm my address for Spotify Premium for Family. See the attached image. Is this email legit...

emailspotifyspam.png
  • Casual Listener
  • Plan Spotify Premium for Family   Country the Netherlands   My Question or Issue This afternoon I received an email from Spotify (Atleast I think so) asking me to confirm my a...
  • Jeremy
  • Spotify Legend
  • 2470 Views
  • 4 replies
  • 0 likes
  • Premium for Family
  • 2470 Views
  • 4 replies
  • 0 likes

Superuser Contribution Explicit lyrics LOCK to OFF

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssuePlease make it so we can LOCK the explicit lyrics option when children are using their own an...

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Please ...
  • Xenia
  • Moderator
  • 912 Views
  • 2 replies
  • 0 likes
  • Premium for Family
  • 912 Views
  • 2 replies
  • 0 likes

Superuser Contribution Potwierdzenie adresu

Dostałam maila od spoti, że muszę potwierdzić adres aby korzystać z rodzinnego konta. Nie jestem założycielem, ale tylko członkiem. Nie dostałam żadnego linka I nie wiem gdzie moge potwierdzić ten adres

  • Visitor
  •     Dostałam maila od spoti, że muszę potwierdzić adres aby korzystać z rodzinnego konta. Nie jestem założycielem, ale tylko członkiem. Nie dostałam żadnego linka I nie wiem gdzie moge po...
  • Xenia
  • Moderator
  • 3447 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 3447 Views
  • 1 replies
  • 0 likes

Solved!! Spotify Kids für 13-15Jährige

PlanPremiumCountryGERMANY Hallo Spotify Community,die Spotify Kids App wird empfohlen für Kinder bis 12 Jahre. Die Aufmachung passt gut zu diesem Alter. Mein jüngstes Kind ist happy.Mein 13 jähriger Teeny kann aber nicht die Spotify App nutzen (zu ju...

  • Visitor
  • Plan Premium Country GERMANY   Hallo Spotify Community, die Spotify Kids App wird empfohlen für Kinder bis 12 Jahre. Die Aufmachung passt gut zu diesem Alter. Mein jüngstes Kind ist happy....
  • user-removed
  • Not applicable
  • 2845 Views
  • 2 replies
  • 0 likes
  • Premium for Family
  • 2845 Views
  • 2 replies
  • 0 likes

Superuser Contribution [All Platforms][Other] Unknown person joining family plan

I got an email saying someone I don’t know joined my family plan. The name isn’t listed when I go to the admin page with the other members. This is a few weeks after my account was hacked. How can I better secure my account?

  • Visitor
  • I got an email saying someone I don’t know joined my family plan. The name isn’t listed when I go to the admin page with the other members. This is a few weeks after my account was hacked. How can I...
  • Ivan
  • Spotify Legend
  • 1022 Views
  • 1 replies
  • 0 likes
  • All Platforms
    Other
  • 1022 Views
  • 1 replies
  • 0 likes

Superuser Contribution My husband can’t use the plan!

Help! Husband going demented. I added him and my 2 girls to the Premium Family plan ages ago. Even when he accepts the invitation (or opens the link) it just says log in to Spotify. But he can’t just link in? If he asks for my password etc then he’d ...

  • Casual Listener
  • Help! Husband going demented. I added him and my 2 girls to the Premium Family plan ages ago. Even when he accepts the invitation (or opens the link) it just says log in to Spotify. But he can’t j...
  • Elena
  • Moderator
  • 478 Views
  • 1 replies
  • 1 likes
  • Premium for Family
  • 478 Views
  • 1 replies
  • 1 likes

Superuser Contribution still not able to open premium for family

PlanPremiumCountryNetherlandsDevicesamsung A51Operating Systemandroid My Question or Issue after starting premium for family a few months ago i was only able to play on just my account. it's already premium, but when i open the spotify website to inv...

  • Visitor
  •   Plan Premium Country Netherlands Device samsung A51 Operating System android   My Question or Issue   after starting premium for family a few months ago i was only able t...
  • Ver
  • Spotify Legend
  • 336 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 336 Views
  • 1 replies
  • 0 likes

Premium for family

Hi my mum changed her premium subscription to family today and I cancelled my premium to join but when I log in it tells me it’s a free subscription and to take out a premium subscription. Will this change is when my premium subscription ends?

  • Visitor
  • Hi    my mum changed her premium subscription to family today and I cancelled my premium to join but when I log in it tells me it’s a free subscription and to take out a premium s...
  • Billy-J
  • Spotify Star
  • 386 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 386 Views
  • 1 replies
  • 0 likes

Superuser Contribution Removed without check

FAMILY PREMIUM ITALY I was removed from the "Premium Family" package because I did not communicate the address within the set time. The problem is that the undersigned, as well as the holder of the plan, could not confirm/ change the address on the d...

  • Casual Listener
  • FAMILY PREMIUM  ITALY   I was removed from the "Premium Family" package because I did not communicate the address within the set time. The problem is that the undersigned, as well a...
  • Alex
  • Spotify Legend
  • 368 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 368 Views
  • 1 replies
  • 0 likes

Family premium account not able to be played on 2 different devices despite own spotify accounts

PlanFamily premiumCountryGermanyDeviceiPhonesOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI have a family premium account and added my son to it with his own Spotify account. Still, we cannot play different music at the...

  • Visitor
  • Plan Family premium Country Germany Device iPhones Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I have a family premium account and added my s...
  • Maxim
  • Spotify Star
  • 416 Views
  • 1 replies
  • 1 likes
  • Premium for Family
  • 416 Views
  • 1 replies
  • 1 likes

Superuser Contribution premium familiar

Ha ocurrido un error en el pago. Vuelve a intentarlo o usa otro metodo de pago. . He intentado pagar varias veces el pack premium familiar con distintas tarjetas en distintos dispositivos y sigue apareciendo eso. A que se debe? ya reinicie el computa...

  • Casual Listener
  • Ha ocurrido un error en el pago. Vuelve a intentarlo o usa otro metodo de pago. . He intentado pagar varias veces el pack premium familiar con distintas tarjetas en distintos dispositivos y sigu...
  • Xenia
  • Moderator
  • 586 Views
  • 2 replies
  • 0 likes
  • Familiar
    Premium
  • 586 Views
  • 2 replies
  • 0 likes

Einladung Familienpremium

Auf der Website von Spotify steht eine Anleitung zur Einladung zum Spotifyfamilienaccount, der zu folgen uns aber nicht möglich war, denn leider kann keiner von uns unter "Family Abo verwalten" etwas finden, wo man jemanden einladen könnte. Es gibt n...

  • Casual Listener
  • Auf der Website von Spotify steht eine Anleitung zur Einladung zum Spotifyfamilienaccount, der zu folgen uns aber nicht möglich war, denn  leider kann keiner von uns unter "Family Abo v...
  • Maxim
  • Spotify Star
  • 376 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 376 Views
  • 1 replies
  • 0 likes