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Premium Family

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Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 174358 Views
  • 32 replies
  • 9 likes
  • 174358 Views
  • 32 replies
  • 9 likes

Family Manager

I pay for a premium family account. I am listed as a member but not the manager. There is someone else on the account (no name, just an account ID) who is listed as the manager. How do I wrestle control of being the house manager so I can actually us...

  • Visitor
  • I pay for a premium family account.  I am listed as a member but not the manager.  There is someone else on the account (no name, just an account ID) who is listed as the manager.  H...
  • Jose_M
  • Spotify Star
  • 317 Views
  • 1 replies
  • 0 likes
  • 317 Views
  • 1 replies
  • 0 likes

Duo plan issue

PlanFreeCountryUSADeviceiPhone 12 miniOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issuemy sister invited me to her spotify duo plan, but the Spotify Duo plan won’t let me join it. When i tried to join it, i was told i can o...

  • Newbie
  • Plan Free Country USA Device iPhone 12 mini Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue my sister invited me to her spotify duo plan, but the ...
  • Jose_M
  • Spotify Star
  • 170 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 170 Views
  • 1 replies
  • 0 likes

Premium Time

PlanFree/PremiumCountryGermany Operating System(iOS 16) My Question or IssueHello, when I buy my premium abo today an months will last till the 26. January. Is that right? Or start an abo everytime at the first of the months? Thank you!

  • Visitor
  •   Plan Free/Premium Country Germany  Operating System (iOS 16)   My Question or Issue Hello,  when I buy my premium abo today an months will last till the 26. January. I...
  • Bittencourt
  • Spotify Star
  • 196 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 196 Views
  • 1 replies
  • 0 likes

I Live in Portugal and My daughter lives in Barcelona. She can't log in the Family Plan. please help

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Maxim
  • Spotify Star
  • 173 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 173 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium Family not working anymore

Planfamily PremiumCountrygermany DeviceiPhones Operating Systemios My Question or IssueFamily stopped working properly. If one account listens to music, the other account stops and vice versa. We’re definitely signed in with our own separate accounts...

  • Regular
  •   Plan family Premium Country germany   Device iPhones  Operating System ios   My Question or Issue Family stopped working properly. If one account listens to music, t...
  • MihailY
  • Moderator
  • 296 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 296 Views
  • 1 replies
  • 0 likes

Superuser Contribution family premium plan doesn’t let me use premium. it says the payment failed.

family premium plan is not working, it says the payment failed but i’m the only one in my house who is having issues. i’ve restarted the app and reinstalled it a few times but the problem continues. i don’t know what to do

  • Casual Listener
  • family premium plan is not working, it says the payment failed but i’m the only one in my house who is having issues. i’ve restarted the app and reinstalled it a few times but the problem continues....
  • AlejaR
  • Moderator
  • 356 Views
  • 4 replies
  • 0 likes
  • 356 Views
  • 4 replies
  • 0 likes

Solved!!Superuser Contribution Can not share my family plan

I bought a family plan.I can share it with 2 of my household members but can not with 1, it says his address is incorrect although the other 2 members used the same address.We tried logging in on our smartphones and on our laptops while triple checki...

  • Casual Listener
  • I bought a family plan. I can share it with 2 of my household members but can not with 1, it says his address is incorrect although the other 2 members used the same address. We tried logging in o...
  • Azer19
  • Casual Listener
  • 2009 Views
  • 10 replies
  • 0 likes
  • Premium for Family
  • 2009 Views
  • 10 replies
  • 0 likes

Existing spotify accounts

I am looking to upgrade to the family spotify premium package. All the family members that i want to invite live me and have the spotify free and 1 of them already have the premium. Do they use thier currwmt account or do they have to create new ones...

  • Newbie
  • I am looking to upgrade to the family spotify premium package.  All the family members that i want to invite live me and have the spotify free and 1 of them already have the premium.  Do t...
  • Maxim
  • Spotify Star
  • 433 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 433 Views
  • 1 replies
  • 0 likes

change from premium to family account?

Per title, doesn't seem to be an easy option to "upgrade" my account from premium to family, am I missing an obvious option?

  • Visitor
  • Per title, doesn't seem to be an easy option to "upgrade" my account from premium to family, am I missing an obvious option?
  • Maxim
  • Spotify Star
  • 223 Views
  • 1 replies
  • 0 likes
  • 223 Views
  • 1 replies
  • 0 likes

Superuser Contribution Hacked

Someone hacked into my Spotify account and upgraded it to a family premium account and I was overcharged and I need my money back I just wanted a basic one person account. If I don't get my money back I'll completely cancel my account this is totally...

  • Visitor
  • Someone hacked into my Spotify account and upgraded it to a family premium account and I was overcharged and I need my money back I just wanted a basic one person account. If I don't get my money b...
  • fantomas1
  • Casual Listener
  • 298 Views
  • 2 replies
  • 0 likes
  • Premium for Family
  • 298 Views
  • 2 replies
  • 0 likes

Superuser Contribution Ridiculous DUO PLAN not accepting the same address

This is so so so frustrating - I have bought the DUO PLAN and my wife is inputting precisely the same address but it's not accepting. I tried connecting here while being on the same wifi network, and tried connecting the accounts via the same browser...

  • Visitor
  • This is so so so frustrating - I have bought the DUO PLAN and my wife is inputting precisely the same address but it's not accepting. I tried connecting here while being on the same wifi network, and...
  • Joan
  • Moderator
  • 216 Views
  • 1 replies
  • 0 likes
  • 216 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium Duo whilst traveling

I will get a premium Duo account with my partner but then will be traveling abroad for 6 month before returning to the same address in the UK. Will the plan work when I am away for is there a limit on how long I can be away for?

  • Visitor
  • I will get a premium Duo account with my partner but then will be traveling abroad for 6 month before returning to the same address in the UK.  Will the plan work when I am away for is there a l...
  • Not applicable
  • 366 Views
  • 2 replies
  • 0 likes
  • Premium for Family
  • 366 Views
  • 2 replies
  • 0 likes

Kicked off Family Plan

PlanPremiumCountryUSADeviceALLOperating SystemALL My Question or IssueReceived an email asking to verify my account a week ago. After clicking the link to verify my email, Spotify informed me that I did verify my account. I didn't receive another ema...

  • Newbie
  • Plan Premium Country USA Device ALL Operating System ALL   My Question or Issue Received an email asking to verify my account a week ago. After clicking the link to verify my email, Sp...
  • Not applicable
  • 414 Views
  • 2 replies
  • 0 likes
  • Premium for Family
  • 414 Views
  • 2 replies
  • 0 likes

Using family plan on multiple Alexa devices

I have 2 adults and 4 children in my Amazon Household. We all have our own Alexa devices and Spotify accounts. I can’t figure out how to link my kids’ Alexas to their own Spotify accounts because they don’t have logins for the Alexa app, so I assume ...

  • Visitor
  • I have 2 adults and 4 children in my Amazon Household. We all have our own Alexa devices and Spotify accounts. I can’t figure out how to link my kids’ Alexas to their own Spotify accounts because t...
  • Steve125
  • Casual Listener
  • 992 Views
  • 1 replies
  • 0 likes
  • 992 Views
  • 1 replies
  • 0 likes

Superuser Contribution I am getting comersials as premium member

I have tried reinstalling the App, logging in again. My Premium abonnement is active, but It am getting comertials all the time. So annoying. How to fix this, or complain to get my money back?rPemiumCountryNorwayDeviceFairphone 4Operating SystemAndro...

  • Visitor
  • I have tried reinstalling the App, logging in again. My Premium abonnement is active, but It am getting comertials all the time. So annoying. How to fix this, or complain to get my money back?r Pem...
  • Joan
  • Moderator
  • 207 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 207 Views
  • 1 replies
  • 0 likes