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Premium Family

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Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 176076 Views
  • 32 replies
  • 9 likes
  • 176076 Views
  • 32 replies
  • 9 likes

Superuser Contribution Why cant i remove or add to my family plan?

Hi, my family plan is not allowing me to delete and invite my family. I messed up last month and had to redo my card number but I accidentally used and old account. Once I got back into my regular account I paid once again for the family plan but my ...

  • Newbie
  • Hi, my family plan is not allowing me to delete and invite my family. I messed up last month and had to redo my card number but I accidentally used and old account. Once I got back into my regular a...
  • Vasil
  • Moderator
  • 1266 Views
  • 4 replies
  • 0 likes
  • App & Features
  • 1266 Views
  • 4 replies
  • 0 likes

Adress verification fails

PlanFree/PremiumCountryBelgiumDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI cannot add my child to family plan. We moved from Germany to Belgium. I changed addre...

  • Casual Listener
  • ...annot add my child to family plan. We moved from Germany to Belgium. I changed address for Spotify. My son cannot join with new adress. Systems says we don't live in the same country. 
  • Maxim
  • Spotify Star
  • 322 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 322 Views
  • 3 replies
  • 0 likes

Family Plan Switch from monthly to Yearly

PlanPremiumCountryMexicoDeviceSamsung Galaxy S10+My Question or IssueWe have a Family plan in monthly payment, we want to switch to Yearly payment however it is giving me an error something like "you cannot access this Plan", my current plan is due o...

  • Visitor
  • Plan Premium Country Mexico Device Samsung Galaxy S10+ My Question or Issue We have a Family plan in monthly payment, we want to switch to Yearly payment however it is giving me an error s...
  • Maxim
  • Spotify Star
  • 247 Views
  • 1 replies
  • 1 likes
  • Premium for Family
  • 247 Views
  • 1 replies
  • 1 likes

Superuser Contribution Adding family members

I am trying to add 2 family members but it does t give me the option there are only 4 of us on the act and we have up to 6

  • Visitor
  • I am trying to add 2 family members but it does t give me the option there are only 4 of us on the act and we have up to 6 
  • OscarDC
  • Moderator
  • 267 Views
  • 1 replies
  • 0 likes
  • 267 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Issue changing country of my account

Hi guys,Let me try to explain what happened, I just subscribed to a Premium Family. When I tried to enter the payment details my registration was not accepted because I was using a credit card that was issued in another country. I changed then the co...

  • Casual Listener
  • Hi guys, Let me try to explain what happened, I just subscribed to a Premium Family. When I tried to enter the payment details my registration was not accepted because I was using a credit card t...
  • Dian
  • Spotify Legend
  • 499 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 499 Views
  • 3 replies
  • 0 likes

Family Plan Ireland

Hi, I pay for a family plan with 5 people in total on the plan. However it does not allow two of us listen to music at the same time. Can someone offer some advise as to what might be the issue here?

  • Visitor
  • Hi,    I pay for a family plan with 5 people in total on the plan. However it does not allow two of us listen to music at the same time. Can someone offer some advise as to what might b...
  • Maxim
  • Spotify Star
  • 324 Views
  • 1 replies
  • 0 likes
  • 324 Views
  • 1 replies
  • 0 likes

My family members still has commercials

Hello.I have upgrated to premium family, but every one except me, stil has commercials and dont have the premium advantages.I do not understand what I have done wrong路‍PlanPremium family CountryDenmark Device(iPhone 11, Samsung Galaxy 10Operating Sys...

  • Visitor
  • Hello. I have upgrated to premium family, but every one except me, stil has commercials and dont have the premium advantages. I do not understand what I have done wrong🤷‍♀️ Plan Premium family&n...
  • Maxim
  • Spotify Star
  • 199 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 199 Views
  • 1 replies
  • 0 likes

Cannot go offline

Back here again at this wonderfully archaic and time intensive way to get help. I have premium and no matter what we do, my wife and I cannot listen to different music at the same time. She can go offline on her app but mine will not let me and even ...

  • Casual Listener
  • Back here again at this wonderfully archaic and time intensive way to get help.  I have premium and no matter what we do, my wife and I cannot listen to different music at the same time. She can...
  • Maxim
  • Spotify Star
  • 183 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 183 Views
  • 1 replies
  • 0 likes

Superuser Contribution My sister has been removed from my Family account

PlanFree/PremiumCountryFranceDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueYou asked my sister our address and as she did not have time to answer you removed her f...

  • Visitor
  • ...sked my sister our address and as she did not have time to answer you removed her from my Family account. Could you please send her a new form to fill and add her to my Premium account? Thank you in a...
  • Novy
  • Moderator
  • 169 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 169 Views
  • 1 replies
  • 0 likes

Superuser Contribution family plan

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI am changing from a duo plan and student plan and moving to a family plan but we all have mu...

  • Newbie
  • ...hanging from a duo plan and student plan and moving to a family plan but we all have music playlists that we don't want to lose.  If I invite my children to my new family plan, will they be able t...
  • Kiril
  • Moderator
  • 234 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 234 Views
  • 1 replies
  • 0 likes

Superuser Contribution Preimum Plan Switch

I paid for the yearly plan one time payment. Country India My Question or IssueI'd like to change from a yearly plan to a monthly plan and link my credit card to the payment. How am I going to do that?Should I request a refund for the yearly plan or ...

  • Visitor
  • I paid for the yearly plan one time payment.  Country India   My Question or Issue I'd like to change from a yearly plan to a monthly plan and link my credit card to the payment. How am...
  • Vasil
  • Moderator
  • 253 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 253 Views
  • 1 replies
  • 0 likes

Superuser Contribution Why has the ability to shift songs up or down on my playlists stopped?

PlanPremium PlanCountry Canada Quebec DeviceAcer AspireE15Operating System Windows 10 + latest update(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue The ability to move songs in any playlist with speed movements has disappeared? Why ? It...

  • Casual Listener
  • Plan Premium Plan Country Canada Quebec   Device Acer AspireE15 Operating System Windows 10 + latest update (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue ...
  • Vasil
  • Moderator
  • 233 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 233 Views
  • 1 replies
  • 0 likes

switched phones. switched spotify app but only showing plan manager playlist

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.)Samsung S22My Question or IssueFamily premium plan. I am a member. Son is manager. Neither he nor I can access my ...

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) Samsung S22 My Question or Issue Family...
  • Maxim
  • Spotify Star
  • 200 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 200 Views
  • 1 replies
  • 0 likes

Superuser Contribution Playlist restarting

PlanFamily premiumCountryAustralia Device(iPhone 11, using head unit in car)My Question or Issuemy playlist (not the liked songs list but an actual playlist) keeps restarting after a few songs, it used to just do this sometimes between on my phone an...

  • Casual Listener
  •   Plan Family premium Country Australia  Device (iPhone 11, using head unit in car) My Question or Issue my playlist (not the liked songs list but an actual playlist) keeps r...
  • Luke98thorpe
  • Casual Listener
  • 493 Views
  • 2 replies
  • 0 likes
  • Premium for Family
  • 493 Views
  • 2 replies
  • 0 likes

Superuser Contribution PREGUNTA.

Buenas tardes una pregunta, si tengo una cuenta familiar premium en francia, puedo invitar a mi hija al grupo familiar si ella vive en argentina? Se que los servidores son diferentes por eso la pregunta, he preguntado lo mismo por amazon music y esta...

  • Visitor
  • Buenas tardes una pregunta, si tengo una cuenta familiar premium en francia, puedo invitar a mi hija al grupo familiar si ella vive en argentina?   Se que los servidores son diferentes por eso...
  • OscarDC
  • Moderator
  • 353 Views
  • 1 replies
  • 0 likes
  • 353 Views
  • 1 replies
  • 0 likes

Says “sorry there is a problem”

so Basically I’ve had Spotify premium for years. I switched to the duo plan the other day. Then this week I got a link to join a family plan but it won’t let me continue after I have selected the address when hitting the family plan link.

  • Newbie
  • so Basically I’ve had Spotify premium for years. I switched to the duo plan the other day. Then this week I got a link to join a family plan but it won’t let me continue after I have selected the a...
  • Maxim
  • Spotify Star
  • 234 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 234 Views
  • 1 replies
  • 0 likes

Convert 2 individual accounts to premium family plan without losing playlists?

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI have 2 individual accounts for my kids (started at different times). Can I convert them int...

  • Newbie
  • ...ave 2 individual accounts for my kids (started at different times). Can I convert them into a premium family plan (so I can have an account) without them losing their already created playlists? 
  • AdamDamon
  • Spotify Star
  • 358 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 358 Views
  • 1 replies
  • 0 likes

Superuser Contribution Military families using Spotify for Family

Spotify FamilyUnited States DeviceiPhone, MacBookOperating SystemMost current iOS I just finished speaking to someone via spotify chat support, but my issue was not resolved. I'm sure this doesn't come up too often, but it is still very inconvinient ...

  • Casual Listener
  •   Spotify Family United States   Device iPhone, MacBook Operating System Most current iOS   I just finished speaking to someone via spotify chat support, but my issue was n...
  • T4rd
  • Visitor
  • 2503 Views
  • 5 replies
  • 2 likes
  • 2503 Views
  • 5 replies
  • 2 likes

Account Manager

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI want to remove myself from being account manager, will they family members loose their play...

  • Visitor
  • ...ant to remove myself from being account manager, will they family members loose their play list?
  • AdamDamon
  • Spotify Star
  • 748 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 748 Views
  • 1 replies
  • 0 likes

Superuser Contribution No puedo ingresar a un plan familiar

My Question or Issuea mediados del año pasado formaba parte de un plan familiar pero hace unas semanas atras esta cuenta fue cancelada y ahora que me volvieron a invitar no puedo ingresar porque solo puedo cambiar de cuenta una vez cada 12 meses, per...

  • Newbie
  •   My Question or Issue a mediados del año pasado formaba parte de un plan familiar pero hace unas semanas atras esta cuenta fue cancelada y ahora que me volvieron a invitar no puedo ingresar p...
  • Eni
  • Moderator
  • 317 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 317 Views
  • 1 replies
  • 0 likes