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Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 93475 Views
  • 32 replies
  • 5 likes
  • 93475 Views
  • 32 replies
  • 5 likes

Trying to add family memeber

My Question or IssueI am trying to add my partner as a family to my spofity account via my account. I've sent and invite to her email account , when I click on the accept invitation link it takes me to Subscription and payment screen not a login scre...

  • Regular
  •   My Question or Issue I am trying to add my partner as a family to my spofity account via my account.   I've sent and invite to her email account , when I click on the accept i...
  • Maxim
  • Spotify Star
  • 435 Views
  • 4 replies
  • 0 likes
  • confused
  • 435 Views
  • 4 replies
  • 0 likes

Premium to Premium for Family

Me and my sister have both had Spotify Premium for a while and now my Mum and Dad wanted it too so they treated us the the Family Premium. I was just worried that because they are paying for this new subscription is mine (and my sisters) card going t...

  • Newbie
  • Me and my sister have both had Spotify Premium for a while and now my Mum and Dad wanted it too so they treated us the the Family Premium. I was just worried that because they are paying for this n...
  • Loxer
  • Spotify Star
  • 327 Views
  • 1 replies
  • 0 likes
  • Family account upgrade
  • 327 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Free Google Mini - Family Premium

PlanPremium Country USA Operating SystemAndroid, Windows My Question or Issue How do current Spotify Family Premium members get your current gift of a Free Google Mini? I've been a Family Premium Member for over 3 years and I'm hoping you are going t...

  • Regular
  • Plan Premium   Country  USA   Operating System Android, Windows   My Question or Issue  How do current Spotify Family Premium members get your current gift of a F...
  • smoking_angels
  • Music Fan
  • 146374 Views
  • 30 replies
  • 10 likes
  • family
  • 146374 Views
  • 30 replies
  • 10 likes

Superuser Contribution Google Home Mini Promo ordering Glitch

PlanPremium Family CountryUSA My Question or Issue I submitted a request for the free Google Home Mini back on december 10th when I got the email. and then went ahead and set things up in the google play store. However, I didn't realize that I was lo...

  • Newbie
  •   Plan Premium Family   Country USA    My Question or Issue  I submitted a request for the free Google Home Mini back on december 10th when I got the email. and t...
  • Peter
  • Spotify Legend
  • 478 Views
  • 1 replies
  • 0 likes
  • family
    Google Home Mini Redemption problem
  • 478 Views
  • 1 replies
  • 0 likes

Premium payment problem for family

Hello there. I am a long time premium family user. I have updated my payment plan on my credit card change but I am getting warnings that the payment was unsuccessful. my card is open to foreign transactions and online transactions. I tried 3 differe...

  • Newbie
  • Hello there. I am a long time premium family user. I have updated my payment plan on my credit card change but I am getting warnings that the payment was unsuccessful. my card is open to f...
  • OneByBoo
  • Community Legend
  • 363 Views
  • 1 replies
  • 0 likes
  • Family payment
  • 363 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify family all'estero

Buongiorno,vorrei abbonarmi a spotify family ma un abbonato dovrebbe trasferirsi per un periodo all'estero. Ci sarebbero problemi? grazie

  • Newbie
  • Buongiorno, vorrei abbonarmi a spotify family ma un abbonato dovrebbe trasferirsi per un periodo all'estero. Ci sarebbero problemi?   grazie
  • Guido
  • Spotify Legend
  • 457 Views
  • 1 replies
  • 0 likes
  • family
  • 457 Views
  • 1 replies
  • 0 likes

Asked for my ZIP code, but Hong Kong doesn't have ZIP codes

Hi,I recently got the email asking for my ZIP code so I can continue being part of my girlfriend's family plan.We live in Hong Kong, and there's no ZIP code around here. The local custom is to enter "0000" as zip code when a form really wants one, bu...

  • Newbie
  • Hi, I recently got the email asking for my ZIP code so I can continue being part of my girlfriend's family plan. We live in Hong Kong, and there's no ZIP code around here. The local custom is to e...
  • Maxim
  • Spotify Star
  • 353 Views
  • 1 replies
  • 0 likes
  • family
  • 353 Views
  • 1 replies
  • 0 likes

Solved!! Missed payment day for Family plan

PlanPremium -FamilyCountry Phone Samsung S9+ My Question or IssueI pay for my family's family plan premium through paymaya. I didn't notice that my balance wasn't enough until I received a text message regarding my missed payment. Does spotify really...

  • Newbie
  •   Plan Premium -Family Country   Phone  Samsung S9+   My Question or Issue I pay for my family's family plan premium through paymaya. I didn't notice that my balance w...
  • Brunelicia
  • Community Legend
  • 870 Views
  • 1 replies
  • 1 likes
  • family
  • 870 Views
  • 1 replies
  • 1 likes

Superuser Contribution Family account - issues entering address on new family member

Hi - First off, is there any direct email support for Spotify? I've spent too much time looking for assistance and now I'm posting here..... I'm on a Premium plan and have my wife and 1 daughter connected to the plan. I have just invited daughter # 2...

  • Casual Listener
  • Hi - First off, is there any direct email support for Spotify? I've spent too much time looking for assistance and now I'm posting here.....   I'm on a Premium plan and have my wife and 1 daug...
  • Peter
  • Spotify Legend
  • 1384 Views
  • 4 replies
  • 1 likes
  • Family Members
  • 1384 Views
  • 4 replies
  • 1 likes

Not able to renew Family Plan

I have tried different cards and none are working, all I get is a mesage, that there was not enough money, as a SMS, and on the website, it simply says that it can be done. I have double-checked the cards in question and they have credit. PlanPremium...

  • Casual Listener
  • ...hecked the cards in question and they have credit.   Plan Premium for Family Country   Device (PC/PS4/Moto G5s) Operating System ( Android Oreo, Windows 10,PS4)   My Q...
  • Brunelicia
  • Community Legend
  • 434 Views
  • 3 replies
  • 0 likes
  • family
    Payment
  • 434 Views
  • 3 replies
  • 0 likes

Superuser Contribution I Wasn’t Ever Able to Redeem Google Home Mini

PlanFamily Plan CountryUnited States My Question or IssueIve been a Spotify premium customer for longer than I can remember and a Spotify Family Plan Member and I was never able to redeem the free Google Home Mini because of site issues always glitch...

  • Newbie
  •   Plan Family Plan     Country United States   My Question or Issue Ive been a Spotify premium customer for longer than I can remember and a Spotify Family Plan Member a...
  • cnizegbu
  • Casual Listener
  • 830 Views
  • 4 replies
  • 0 likes
  • family
  • 830 Views
  • 4 replies
  • 0 likes

Solved!! Family account & nursing help

Hi,I'm on a Family Subscription, playing on Amazon Alexa and BlueSound mainly.My son has cystic fibrosis, we have a nurse that stays with him 1.5 days every week. While she doesn't live underneath our roof, I would love to give her a spot on the fami...

  • Newbie
  • Hi, I'm on a Family Subscription, playing on Amazon Alexa and BlueSound mainly. My son has cystic fibrosis, we have a nurse that stays with him 1.5 days every week. While she doesn't live u...
  • Maxim
  • Spotify Star
  • 398 Views
  • 1 replies
  • 0 likes
  • family
    nurse
    parttime
  • 398 Views
  • 1 replies
  • 0 likes

Superuser Contribution No invitation family account

I have a family account that I invited wife and children to, but one of the children does not get the invitation. Have tried sending from different devices, log in log out and check in the spam mail but nothing works

  • Casual Listener
  • I have a family account that I invited wife and children to, but one of the children does not get the invitation. Have tried sending from different devices, log in log out and check in the spam m...
  • Daisy
  • Spotify Legend
  • 302 Views
  • 5 replies
  • 0 likes
  • family
  • 302 Views
  • 5 replies
  • 0 likes

Plan Familiar duda

Buenas quisisera cambiarme a plan familiar pero el lugar de residencia de mis familiares es de otro pais. Habra algun inconveniente?PlanFree/Premium/FamiliaCountry Chile/VenezuelaOperating System( Android Oreo, Windows 10) My Question or Issue

  • Newbie
  • Buenas quisisera cambiarme a plan familiar pero el lugar de residencia de mis familiares es de otro pais. Habra algun inconveniente? Plan Free/Premium/Familia Country  Chile/Venezuela Opera...
  • Brunelicia
  • Community Legend
  • 346 Views
  • 1 replies
  • 0 likes
  • plan familiar
  • 346 Views
  • 1 replies
  • 0 likes

Superuser Contribution Family plan will not verify my address

PlanFamily planCountryUSA My Question or Issue In the past 4 months I have been kicked off my family plan twice, and when clicking on the link to verify my address, it will tell me that the address cannot be verified. When clicking on the link I rece...

  • Casual Listener
  •   Plan Family plan Country USA   My Question or Issue  In the past 4 months I have been kicked off my family plan twice, and when clicking on the link to verify my address, it w...
  • Peter
  • Spotify Legend
  • 336 Views
  • 3 replies
  • 0 likes
  • 336 Views
  • 3 replies
  • 0 likes

Superuser Contribution Plan Familiar

La persona que era el titular del plan familiar en la cuenta de Spotify, dejo de poder ingresar a su cuenta y cuando por fin pudo regresar, él ya no aparecia como el administrador

  • Newbie
  •   La persona que era el titular del plan familiar en la cuenta de Spotify, dejo de poder ingresar a su cuenta y cuando por fin pudo regresar, él ya no aparecia como el administrador 
  • Peter
  • Spotify Legend
  • 306 Views
  • 2 replies
  • 0 likes
  • family
  • 306 Views
  • 2 replies
  • 0 likes

Superuser Contribution Can't cancel my Premium for family subscription

PlanPremiumCountry Mexico My Question or Issue I´ve been trying to cancel my Premium for family subscription, I am not the administrator, I followed the steps and appears a message (add image) that says "You canceled your subscription. Your subscripc...

  • Casual Listener
  • Plan Premium Country  Mexico     My Question or Issue  I´ve been trying to cancel my Premium for family subscription, I am not the administrator, I followed the steps and a...
  • Peter
  • Spotify Legend
  • 486 Views
  • 3 replies
  • 1 likes
  • family
  • 486 Views
  • 3 replies
  • 1 likes

Familiar Plan shutdowned when Student actived

My Question or IssueMy account was the owner of the Familiar Plan, I have shutdowned the renovation and started the Student Plan, the deadline for the familiar plan was 22/1(payed until that day) and now its been canceled and family who were with me ...

  • Casual Listener
  • ...bsp; day) and now its been canceled and family who were with me in the family plan now they dont have premium. How it could be solved?
  • Billy-J
  • Spotify Star
  • 335 Views
  • 3 replies
  • 0 likes
  • family
    Student
  • 335 Views
  • 3 replies
  • 0 likes

Problems with Invites in Spotify Family

I am using Spotify Premium for Family. Unfortunately our place in my village does not have street numbers and is not a city. Hence I cannot remember if I put none, NA or N/A. My partner has trouble joining my plan and gets "You're unable to join this...

  • Newbie
  • I am using Spotify Premium for Family. Unfortunately our place in my village does not have street numbers and is not a city. Hence I cannot remember if I put none, NA or N/A. My partner has trouble j...
  • OneByBoo
  • Community Legend
  • 531 Views
  • 1 replies
  • 0 likes
  • spotify premium family
  • 531 Views
  • 1 replies
  • 0 likes

Family Premium Doesn't Allowed Multi-Play

PlanFamily PremiumCountry USADevice(iPhone 7+, iPhone 6)Operating System(iOS 10) My Question or Issue Despite that I have a family premium plan, that I've sent invites and the family (2 add'l) people have accepted the invites, we can not play music o...

  • Newbie
  • Plan Family Premium Country  USA Device (iPhone 7+, iPhone 6) Operating System (iOS 10)   My Question or Issue  Despite that I have a family premium plan, that I've s...
  • landonharris88
  • Composer
  • 208 Views
  • 1 replies
  • 0 likes
  • family
  • 208 Views
  • 1 replies
  • 0 likes