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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Premium Family

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Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 148230 Views
  • 32 replies
  • 9 likes
  • 148230 Views
  • 32 replies
  • 9 likes

Superuser Contribution I can't subscribe to premium 3 WEEKS!!!! help

Last 3 weeks I trying to get premium for family, and every time I see error message - something went wrong. I even try other type of subscription, and I got same error message, help me please!

  • Casual Listener
  • Last 3 weeks I trying to get premium for family, and every time I see error message - something went wrong. I even try other type of subscription, and I got same error message, help me please!
  • Alex
  • Spotify Legend
  • 580 Views
  • 6 replies
  • 1 likes
  • Premium for Family
  • 580 Views
  • 6 replies
  • 1 likes

Cannot upgrade to Family Premium

PlanPremiumCountrySouth Africa My Question or IssueI am trying to upgrade from a Duo Premium account to a Family Premium account. However after selecting a payment method I always come to this screen: https://www.spotify.com/za-en/purchase/offer/prem...

  • Newbie
  • Plan Premium Country South Africa   My Question or Issue I am trying to upgrade from a Duo Premium account to a Family Premium account. However after selecting a payment method I always c...
  • AdamDamon
  • Spotify Star
  • 471 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 471 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution I can not cancel a family member

PlanPremiumCountryTURKEYDeviceWindows OS ComputerOperating SystemWindows 10 My Question or IssueI want to remove a user from family list. but the button for removing the member/user doen't operate. So I cant do that for a while.What can I do?I Attach...

  • Regular
  • Plan Premium Country TURKEY Device Windows OS Computer Operating System Windows 10   My Question or Issue I want to remove a user from family list. but the button for removing the m...
  • Alex
  • Spotify Legend
  • 560 Views
  • 3 replies
  • 1 likes
  • Premium for Family
  • 560 Views
  • 3 replies
  • 1 likes

renewing subcription

I've been subscribed to spotify premium for a couple years now. After the first year, I had no clue that I needed to renew my subscription, so I had been charged the regular 9.99 for a couple months. This year March 2018, I was aware that I need to r...

  • Newbie
  • I've been subscribed to spotify premium for a couple years now. After the first year, I had no clue that I needed to renew my subscription, so I had been charged the regular 9.99 for a couple months....
  • MauriceMV
  • Spotify Star
  • 412 Views
  • 1 replies
  • 0 likes
  • 412 Views
  • 1 replies
  • 0 likes

Solved!! i can't join the plan because you can't confirm my address

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • samuelegaspa92
  • Casual Listener
  • 619 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 619 Views
  • 1 replies
  • 0 likes

Superuser Contribution Report family account misuse

Hello community, I know some people using the family plan but they are friends not living at the same place. I'm concerned because this behaviour is not fair and can result into more strict policies and higher costs from Spotify.Is there any way to r...

  • Casual Listener
  • Hello community,   I know some people using the family plan but they are friends not living at the same place. I'm concerned because this behaviour is not fair and can result into more s...
  • Jeremy
  • Spotify Legend
  • 961 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 961 Views
  • 3 replies
  • 0 likes

Solved!! Please make Spotify available in more countries

Wouldn't it be nice to have Spotify Premium availble to everyone worldwide?I'm from Guyana and I can't go premium but me and my friends would really love too.

  • Newbie
  • Wouldn't it be nice to have Spotify Premium availble to everyone worldwide? I'm from Guyana and I can't go premium but me and my friends would really love too.
  • MattSuda
  • Spotify Star
  • 813 Views
  • 2 replies
  • 2 likes
  • 813 Views
  • 2 replies
  • 2 likes

Superuser Contribution Spotify Selling our Home Addresses to Google

I've just logged into Spotify to add my father back into the family plan (he's gone for some reason) and now it wants my ADDRESS? on top of that, its sharing that address with Google who will of course use it, sell it, etc. Before I dump the whole th...

  • Casual Listener
  • I've just logged into Spotify to add my father back into the family plan (he's gone for some reason) and now it wants my ADDRESS? on top of that, its sharing that address with Google who will of c...
  • Ver
  • Spotify Legend
  • 535 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 535 Views
  • 3 replies
  • 0 likes

The owner of the family plan stopped paying and he created a new account

PlanFreeCountryUS My Question or Issue The family Owner created a new account and i am no longer premium, so he also bought a family plan in the new account but when he send me the invitation link i cant join because it appears that "i need to wait 1...

  • Casual Listener
  • Plan Free Country US   My Question or Issue   The family Owner created a new account and i am no longer premium, so he also bought a family plan in the new account but when he send m...
  • Maxim
  • Spotify Star
  • 508 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 508 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't listen to explicit songs

PlanPremiumCountryBosnia and HerzegovinaDeviceDesktopOperating SystemWindows 10 My Question or IssueMy family manager has disabled me from listening to explicit content songs, even tho I am not in contact with them anymore. I just have my Spotify acc...

  • Casual Listener
  • Plan Premium Country Bosnia and Herzegovina Device Desktop Operating System Windows 10   My Question or Issue My family manager has disabled me from listening to explicit content s...
  • Novy
  • Moderator
  • 367 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 367 Views
  • 3 replies
  • 0 likes

Superuser Contribution Can't cancel family premium

Trying to cancel Family Premium (as non-owner of the plan) so I can resubscribe to regular Premium. Go through my account, cancel family Premium and the screen says "You've canceled Premium. Your subscription will end on 4/9/19." However, I haven't r...

  • Casual Listener
  • Trying to cancel Family Premium (as non-owner of the plan) so I can resubscribe to regular Premium. Go through my account, cancel family Premium and the screen says "You've canceled Premium. Your s...
  • Alex
  • Spotify Legend
  • 1997 Views
  • 7 replies
  • 0 likes
  • Premium for Family
  • 1997 Views
  • 7 replies
  • 0 likes

Remove user from family subscription

PlanFamily PremiumCountrySweden My Question or IssueWill a removed user from a family subscription changed to a free user or what happends to a removed user

  • Newbie
  •   Plan Family Premium Country Sweden   My Question or Issue Will a removed user from a family subscription changed to a free user or what happends to a removed user
  • Emilia_8
  • Community Legend
  • 506 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 506 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium Family an France Country problems and Paypal

PlanPremium FamilyCountryFranceDevice(iPhone 6, Operating System(iOS 13.7, Windows 10) My Question or IssueFollowing a problem with my credit card I had to select Lithuania, now I have chosen Paypal and I want to change the country but I cannot retur...

  • Casual Listener
  • Plan Premium Family Country France Device (iPhone 6, 😎 Operating System (iOS 13.7, Windows 10)   My Question or Issue Following a problem with my credit card I had to select L...
  • Ver
  • Spotify Legend
  • 708 Views
  • 5 replies
  • 0 likes
  • Premium for Family
  • 708 Views
  • 5 replies
  • 0 likes

Superuser Contribution Manage Family plan

PlanPremiumCountrySpain My Question or IssueI would like to unsuscribe my acount from Family Plan, but i'm the managing account. I don't find how to do that and change de manager account to another person of the family plan. I can invite and cancel o...

  • Casual Listener
  •   Plan Premium Country Spain   My Question or Issue I would like to unsuscribe  my acount from Family Plan, but i'm the managing account. I don't find how to do that and c...
  • Ver
  • Spotify Legend
  • 991 Views
  • 3 replies
  • 1 likes
  • Account
  • 991 Views
  • 3 replies
  • 1 likes

Superuser Contribution Link de invitación familiar no carga

La página donde se ingresan los datos para agregar y aceptar ser miembro de una cuenta familiar no carga queda en Loading... desde el lunes tengo este problema y aún nada que lo solucionan!......... Ayuda por favor...

  • Casual Listener
  • La página donde se ingresan los datos para agregar y aceptar ser miembro de una cuenta familiar no carga queda en Loading... desde el lunes tengo este problema y aún nada que lo solucionan!......... ...
  • Mihail
  • Spotify Legend
  • 981 Views
  • 3 replies
  • 0 likes
  • 981 Views
  • 3 replies
  • 0 likes

Superuser Contribution Why Spotify Family can't play on Echo Speakers.

I switched From Amazon Music Unlimited to Spotify Family because it is superior in many ways. What I did not realize was that Spotify would render my eight Echo speakers useless, except by the main account. I wish I did my research before the switch,...

  • Casual Listener
  • I switched From Amazon Music Unlimited to Spotify Family because it is superior in many ways.  What I did not realize was that Spotify would render my eight Echo speakers useless, except by t...
  • WaMo
  • Casual Listener
  • 387 Views
  • 2 replies
  • 0 likes
  • Premium for Family
  • 387 Views
  • 2 replies
  • 0 likes

Superuser Contribution Family: Explicit Filter does NOT Filter Podcast ADULT CONTENT

We just set up a PC for my 14yo son.What do I see in the history when Spotify came up?Reddit adult stories Partha Pratim DasPhone **HUMPING** and Erotica Shayla AspasiaOthers. So much for the EXPLICIT FILTER. We're switching to Apple Music. I see tha...

  • Newbie
  • ...uch for the EXPLICIT FILTER.   We're switching to Apple Music. I see that their family filter is actually supposed to work.   What an epic failure.   Plan Premium Country CA
  • Ver
  • Spotify Legend
  • 547 Views
  • 1 replies
  • 2 likes
  • Premium for Family
  • 547 Views
  • 1 replies
  • 2 likes

Superuser Contribution freeze loading screen at family screen

PlanFamily PremiumCountryThailandDeviceiPad Pro2018Operating SystemWindows 10My Question or IssueHi have I little problem to reach family page at first I miss press delete my Spotify app in iPad and then I loading app again so I get out of premium an...

  • Newbie
  • Plan Family Premium Country Thailand Device iPad Pro2018 Operating System Windows 10 My Question or Issue Hi have I little problem to reach family page at first I miss press delete my S...
  • Eni
  • Moderator
  • 535 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 535 Views
  • 1 replies
  • 0 likes

Superuser Contribution Aussetzer Spotify Connect-Alexa/Premium Account Dropout Spotify Connect-Alexa/Premium Account

Hallo Zusammen,ich habe ein Problem, welches mich wahnsinnig macht.Mein Android Handy ist mit Alexa über Spotify Connect verbunden.Ich höre Hörspiele, diese Alben bestehen ja aus mehreren kleinen Tracks.Nun passiert folgendes.....Zwischen den Tracks ...

  • Newbie
  • Hallo Zusammen, ich habe ein Problem, welches mich wahnsinnig macht. Mein Android Handy ist mit Alexa über Spotify Connect verbunden. Ich höre Hörspiele, diese Alben bestehen ja aus mehreren klein...
  • Eni
  • Moderator
  • 1313 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 1313 Views
  • 1 replies
  • 0 likes

Superuser Contribution Wife cant join family plan

My wife (who lives with me) can not join our family plan (for which i am the plan manager) I sent her the invite. when she clicks on it, it says her address can not be verified and she needs to wait 12 months to try again, I verified our address is c...

  • Visitor
  • My wife (who lives with me) can not join our family plan (for which i am the plan manager)   I sent her the invite.  when she clicks on it, it says her address can not be verified and s...
  • Novy
  • Moderator
  • 547 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 547 Views
  • 1 replies
  • 0 likes