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Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 106850 Views
  • 32 replies
  • 6 likes
  • 106850 Views
  • 32 replies
  • 6 likes

Hacked family plan

PlanPremium family CountryNLDeviceSony Xperia XZ2 Operating SystemAndroid Oreo 9 Account - Premium for Family [ ref:_00DD0pxIW._5002o27WCGp:ref ] My Question or Issue Is Spotify acting to take down the site REMOVED? My family acount got hacked, and s...

  • Newbie
  •   Plan Premium family  Country NL Device Sony Xperia XZ2  Operating System Android Oreo 9   Account - Premium for Family [ ref:_00DD0pxIW._5002o27WCGp:ref ] &n...
  • Loxer
  • Spotify Star
  • 720 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 720 Views
  • 1 replies
  • 0 likes

Google home mini out of stock for French

PlanPremium CountryFrench DeviceLaptop Operating SystemWindows 10 My Question or Issue Hello ^^,Black Google home mini is out of stock in French so it's impossible to order one... Thank you for responding!

  • Casual Listener
  • Plan Premium   Country French   Device Laptop   Operating System Windows 10   My Question or Issue   Hello ^^, Black Google home mini is out of stock in French...
  • thedeadwalker
  • Casual Listener
  • 858 Views
  • 2 replies
  • 0 likes
  • Premium for Family
  • 858 Views
  • 2 replies
  • 0 likes

Google Cancelled Home Mini Order (Australia)

PlanPremium FamilyCountryAustralia DeviceGoogle pixel 3 - Windows 10 LaptopOperating SystemAndroid 9, Windows 10 My Question or IssueI upgraded to a family subscription as soon as I received the email offer.I then received a link from Spotify to plac...

  • Regular
  • Plan Premium Family Country Australia   Device Google pixel 3 - Windows 10 Laptop Operating System Android 9, Windows 10   My Question or Issue I upgraded to a family s...
  • rogue01
  • Newbie
  • 1160 Views
  • 4 replies
  • 0 likes
  • Premium for Family
  • 1160 Views
  • 4 replies
  • 0 likes

[Family] Allow Family Members with a different Address

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueCan I register my son for premium family? He stays with me one week and with his mother the s...

  • Newbie
  • ...egister my son for premium family? He stays with me one week and with his mother the second week. His address is legally registered with his mother, since you can only have one national registry a...
  • OneByBoo
  • Rising Star 4
  • 423 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 423 Views
  • 1 replies
  • 0 likes

Premium Family

PlanPremiumCountryItalyDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueCan I leave a Family Plan and open my personal family plan?

  • Newbie
  • ...Family Plan and open my personal family plan?  
  • Billy-J
  • Spotify Star
  • 393 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 393 Views
  • 1 replies
  • 0 likes

Why does my account still show premium trial?

PlanPremium for FamilyCountryuk DeviceiPadOperating System(iOS 12.1.1 My Question or Issue I have an account set to premium trial. I accepted the invite to my wife’s family plan and completed the page using the email for my existing account. It has c...

  • Newbie
  •   Plan Premium for Family Country uk   Device iPad Operating System (iOS 12.1.1   My Question or Issue   I have an account set to premium trial.   I accepted t...
  • Billy-J
  • Spotify Star
  • 330 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 330 Views
  • 1 replies
  • 0 likes

Solved!! I am being charged for Premium for Family as well as regular Premium

PlanPremium for Family/PremiumCountryNew Zealand My Question or IssueI am being charged for both Premium for Family and regular Premium. My account says I am on regular Premium and doesn't give me access to the Premium for Family dashboard.

  • Newbie
  • Plan Premium for Family/Premium Country New Zealand   My Question or Issue I am being charged for both Premium for Family and regular Premium. My account says I am on regular Premium and d...
  • Billy-J
  • Spotify Star
  • 463 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 463 Views
  • 1 replies
  • 0 likes

Adding Member

My Question or Issue I want to add my son to my existing premium for family plan.I started the account i pay the bill.We only have My wife daughter and myself on it currently,Help page says go to account,click premium for family in menu on left,I don...

  • Newbie
  • My Question or Issue I want to add my son to my existing premium for family plan.I started the account i pay the bill.We only have My wife daughter and myself on it currently,Help page says go to a...
  • OneByBoo
  • Rising Star 4
  • 306 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 306 Views
  • 1 replies
  • 0 likes

Superuser Contribution Amazon echo family account with parents

PlanPremiumCountry uk Device(iPhone 8 Plus)Operating System(iOS 12.2) My Question or Issuehi, i use an Amazon Echo Plus(2nd gen), parents use amazon echo dot(3nd gen)at the min, i have both devices connected up to my individual spotify account, if i ...

  • Visitor
  • ...ot(3nd gen) at the min,  i have both devices connected up to my individual spotify account,  if i upgrade my spotify account to family plan.  how do i set it up so my parents can use t...
  • Peter
  • Spotify Legend
  • 376 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 376 Views
  • 1 replies
  • 0 likes

Superuser Contribution How do I change the name of the inviter on the Family invite?

I have the family premium plan, but when I send invites it has the wrong name who's inviting and I would need the change the name of the inviter. I would also need to change my address.

  • Visitor
  • I have the family premium plan, but when I send invites it has the wrong name who's inviting and I would need the change the name of the inviter. I would also need to change my address.
  • Peter
  • Spotify Legend
  • 170 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 170 Views
  • 1 replies
  • 0 likes

Superuser Contribution Forum en français

My Question or IssueBonjour, comment puis-je trouver un forum en français ou comment filtrer le contenu de ce forum pour sélectionner ce qui est en français ? Merci

  • Newbie
  • My Question or Issue Bonjour, comment puis-je trouver un forum en français ou comment filtrer le contenu de ce forum pour sélectionner ce qui est en français ? Merci  
  • Peter
  • Spotify Legend
  • 310 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 310 Views
  • 1 replies
  • 0 likes

Superuser Contribution Upgrading from premium to family with gift card funds remaining?

My partner and I both have sptofiy premium. I would like to upgrade from the premium to family plan, however both our accounts are in credit because we pay for our services using Spotify Gift cards. If I switch my account to the family plan, and invi...

  • Newbie
  • My partner and I both have sptofiy premium. I would like to upgrade from the premium to family plan, however both our accounts are in credit because we pay for our services using Spotify Gift cards....
  • Peter
  • Spotify Legend
  • 286 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 286 Views
  • 1 replies
  • 0 likes

I am inviting my son to join my family plan but it is not working.

PlanFree/Premium Country Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Casual Listener
  • Plan Free/Premium   Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue ...
  • Jᴀᴄᴋ
  • Roadie
  • 320 Views
  • 7 replies
  • 0 likes
  • Premium for Family
  • 320 Views
  • 7 replies
  • 0 likes

Superuser Contribution Google mini

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I have been trying to claim the google mini for the majority and have been the owner of the ...

  • Newbie
  • ...bsp; I have been trying to claim the google mini for the majority and have been the owner of the family membership for a while now only realising now that there is an offer that we can claim for free. &n...
  • Katerina
  • Spotify Legend
  • 142 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 142 Views
  • 1 replies
  • 0 likes

Solved!! Premium family plan stopped working for all non primary accounts

We have had premium family plan for a couple of years now and last night all the added accounts except the primary account turned to “Free” instead of “Premium”. We have logged out and logged back in without success. We deleted the app and reinstalle...

  • Casual Listener
  • We have had premium family plan for a couple of years now and last night all the added accounts except the primary account turned to “Free” instead of “Premium”.  We have logged out and logged b...
  • Luan
  • Spotify Star
  • 2659 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 2659 Views
  • 3 replies
  • 0 likes

Superuser Contribution Aile hesabım iptal oldu.

Merhaba. Her ay yenilediğim spotify aile premium hesabımı geçen gün ödeme yapmayı unuttuğum için mail geldi. Daha sonradan gelen mesajdaki linke tıklayarak ödeme bilgilerini yeniledim ve aboneliğim yenilendi. Fakat hesabımdan aile premium bedeli deği...

  • Newbie
  • Merhaba.   Her ay yenilediğim spotify aile premium hesabımı geçen gün ödeme yapmayı unuttuğum için mail geldi. Daha sonradan gelen mesajdaki linke tıklayarak ödeme bilgilerini yeniledim ve abo...
  • Daisy
  • Spotify Legend
  • 612 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 612 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Family wurde zu spotify free gewechselt

Hallo, ich bin Konto Inhaberin eines Family abonnements. Ich hab gestern eine E-mail erhalten in der stand ,dass ich zu Spotify Free gewechselt wurde ,weil meine Adresse nicht bestätigt werden konnte. Bei meinen Geschwistern geht Spotify Family noch,...

  • Newbie
  • Hallo, ich bin Konto Inhaberin eines Family abonnements. Ich hab gestern eine E-mail erhalten in der stand ,dass ich zu Spotify Free gewechselt wurde ,weil meine Adresse nicht bestätigt werden k...
  • Daisy
  • Spotify Legend
  • 536 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 536 Views
  • 1 replies
  • 0 likes

Superuser Contribution I can't join to Familiar Plan

I was in the plan, but I did not check an email and they took me out, now they invite me and I can not join, I get an error

  • Newbie
  • I was in the plan, but I did not check an email and they took me out, now they invite me and I can not join, I get an error
  • Daisy
  • Spotify Legend
  • 260 Views
  • 1 replies
  • 1 likes
  • Premium for Family
  • 260 Views
  • 1 replies
  • 1 likes

Premium Family

Hello, PlanPremium (currently) / Premium Family (preferred)CountryGermany My Question or IssueI am considering getting a Premium Family subscription and want to include my soon to be college bound son on the plan. He will not be living at home and in...

  • Casual Listener
  • Hello,   Plan Premium (currently) / Premium Family (preferred) Country Germany   My Question or Issue I am considering getting a Premium Family subscription and want to include my s...
  • Billy-J
  • Spotify Star
  • 171 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 171 Views
  • 3 replies
  • 0 likes