Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help verifying your Premium for Family.
The mail with request of spotify to verify the home adress was on spam and now a family member is blocked for 12 months. How can I reactivate the account?
Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...
Hi, my family plan is not allowing me to delete and invite my family. I messed up last month and had to redo my card number but I accidentally used and old account. Once I got back into my regular account I paid once again for the family plan but my ...
PlanFree/PremiumCountryBelgiumDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI cannot add my child to family plan. We moved from Germany to Belgium. I changed addre...
PlanPremiumCountryMexicoDeviceSamsung Galaxy S10+My Question or IssueWe have a Family plan in monthly payment, we want to switch to Yearly payment however it is giving me an error something like "you cannot access this Plan", my current plan is due o...
I am trying to add 2 family members but it does t give me the option there are only 4 of us on the act and we have up to 6
Hi guys,Let me try to explain what happened, I just subscribed to a Premium Family. When I tried to enter the payment details my registration was not accepted because I was using a credit card that was issued in another country. I changed then the co...
Hi, I pay for a family plan with 5 people in total on the plan. However it does not allow two of us listen to music at the same time. Can someone offer some advise as to what might be the issue here?
Hello.I have upgrated to premium family, but every one except me, stil has commercials and dont have the premium advantages.I do not understand what I have done wrong路PlanPremium family CountryDenmark Device(iPhone 11, Samsung Galaxy 10Operating Sys...
Back here again at this wonderfully archaic and time intensive way to get help. I have premium and no matter what we do, my wife and I cannot listen to different music at the same time. She can go offline on her app but mine will not let me and even ...
PlanFree/PremiumCountryFranceDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueYou asked my sister our address and as she did not have time to answer you removed her f...
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI am changing from a duo plan and student plan and moving to a family plan but we all have mu...
I paid for the yearly plan one time payment. Country India My Question or IssueI'd like to change from a yearly plan to a monthly plan and link my credit card to the payment. How am I going to do that?Should I request a refund for the yearly plan or ...
PlanPremium PlanCountry Canada Quebec DeviceAcer AspireE15Operating System Windows 10 + latest update(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue The ability to move songs in any playlist with speed movements has disappeared? Why ? It...
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.)Samsung S22My Question or IssueFamily premium plan. I am a member. Son is manager. Neither he nor I can access my ...
PlanFamily premiumCountryAustralia Device(iPhone 11, using head unit in car)My Question or Issuemy playlist (not the liked songs list but an actual playlist) keeps restarting after a few songs, it used to just do this sometimes between on my phone an...
Buenas tardes una pregunta, si tengo una cuenta familiar premium en francia, puedo invitar a mi hija al grupo familiar si ella vive en argentina? Se que los servidores son diferentes por eso la pregunta, he preguntado lo mismo por amazon music y esta...
so Basically I’ve had Spotify premium for years. I switched to the duo plan the other day. Then this week I got a link to join a family plan but it won’t let me continue after I have selected the address when hitting the family plan link.
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI have 2 individual accounts for my kids (started at different times). Can I convert them int...
Spotify FamilyUnited States DeviceiPhone, MacBookOperating SystemMost current iOS I just finished speaking to someone via spotify chat support, but my issue was not resolved. I'm sure this doesn't come up too often, but it is still very inconvinient ...
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI want to remove myself from being account manager, will they family members loose their play...
My Question or Issuea mediados del año pasado formaba parte de un plan familiar pero hace unas semanas atras esta cuenta fue cancelada y ahora que me volvieron a invitar no puedo ingresar porque solo puedo cambiar de cuenta una vez cada 12 meses, per...