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I accepted an invitation to join a family plan. I obviously live at the same address and I was trying to do this while staying there too actually. When I typed the address it said it didn´t match. I decided to literally copy the address from the mast...
Newbie
72908 Views
61 replies
6 likes
I can’t join our family subscription and when I try it tells me that I can’t change twice in 12th months even though I haven’t changed my subscription for over 18 months plus does anyone know how I can get help with this problem?
Visitor
88557 Views
71 replies
5 likes
My wife is a keen listener of e-books and I am not. I am the Plan Manager for our family account. There are 3 users me, my wife and my daughter. I cannot transfer access to e-Books to my wife (I asked on here already). I now want my wife to be our Pl...
Visitor
70268 Views
39 replies
8 likes
PlanPremium Family Device(iPad) Operating System(iOS latest) My Question or IssueHi, when i browse my app under my account, I can see audiobooks which are able to be played. However when I use my kids premium family login under their iPad, same audio...
Newbie
203329 Views
265 replies
33 likes
I signed up to the Family Plan but I only appeared to be able to give my children Spotify Kids accounts, which doesn't have all their music on, so I cancelled it. Has this now changed or is there any plan to change this? I found there was no point us...
I signed up to the Family Plan but I only appeared to be able to give my children Spotify Kids accounts, which doesn't have all their music on, so I cancelled it. Has this now changed or is there a...
Moderator
328 Views
1 replies
0 likes
Hello, I have just opened a Premium account so that my daughter (age 8, almost 9) can have an account of her own. First I started with Premium Duo but her registration was not possible. That was because of her age. So I deleted the Premium Duo and no...
...as not possible. That was because of her age. So I deleted the Premium Duo and now opened Family account for us, even if we don't need more than two accounts (definitely not six). Still she cannot r...
Newbie
281 Views
1 replies
0 likes
PlanFamily CountryCyprus My Question or IssueBought the family plan but my son who used to have a student account in UK and later continued to pay the normal fee but didn't change address, is not allowed to change his address back to home. He no long...
Plan Family Country Cyprus My Question or Issue Bought the family plan but my son who used to have a student account in UK and later continued to pay the normal fee but d...
Moderator
400 Views
3 replies
0 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Spotify Star
261 Views
1 replies
0 likes
PlanFree/PremiumCountryMexico but payment FranceDeviceAndroidOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI can not add family to my plan even entering same adresse the message repeatedly is that we don't live in the sa...
Plan Free/Premium Country Mexico but payment France Device Android Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I can not add family to my p...
Moderator
239 Views
1 replies
0 likes
Cheers,having premium, my daughter has Ipad with working spotify app on it and now owns a new Iphone. How can she log in on iphone and on ipad with her profile of our family account membership? There are none logins to be seen anywhere. Many thanks i...
Cheers, having premium, my daughter has Ipad with working spotify app on it and now owns a new Iphone. How can she log in on iphone and on ipad with her profile of our family account membership? T...
Spotify Star
342 Views
3 replies
0 likes
i got an email from spotify and they ask me to confirm the home address for the planSpotify Premium Family. Entering the correct address I get the error 'A problem has been encountered'. I have been trying to do this for two days without success. Can...
i got an email from spotify and they ask me to confirm the home address for the plan Spotify Premium Family. Entering the correct address I get the error 'A problem has been encountered'. I have b...
Spotify Legend
580 Views
3 replies
0 likes
PlanPremiumCountryUKDeviceiPhone 12 ProOperating Systemios15 My Question or IssueI was listening to my music, when it was interrupted at the end of a song by “my name is sam ryder and this is my new single with david guetta” which then cut off, and j...
Plan Premium Country UK Device iPhone 12 Pro Operating System ios15 My Question or Issue I was listening to my music, when it was interrupted at the end of a song by “my name is sam ...
Spotify Legend
386 Views
3 replies
0 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueSpotify is just like every other program / drug - get you hooked then up the ante (free with ...
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Spotify...
245 Views
0 replies
0 likes
Hi, I have a subscription for a family account, the payment went out on the 17th of September, and randomly two days ago I started hearing ads, today when I checked my profile it stated that I have a free subscription?! The invoice has already been p...
Hi, I have a subscription for a family account, the payment went out on the 17th of September, and randomly two days ago I started hearing ads, today when I checked my profile it s...
Moderator
295 Views
1 replies
0 likes
CAMBIAR PLAN DEL PREMIUM AL FAMILIAR COMO LO REALIZOPlanFree/PremiumMEXICO Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
CAMBIAR PLAN DEL PREMIUM AL FAMILIAR COMO LO REALIZO Plan Free/Premium MEXICO Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Wi...
Moderator
640 Views
1 replies
0 likes
Hi, My wife and I had a Premium Duo Plan, which we have just switched to a Premium Family Plan, to include our two sons as well (we are now four users, me, my wife, and my two sons). My two sons would like to import on to their respective Family acco...
Hi, My wife and I had a Premium Duo Plan, which we have just switched to a Premium Family Plan, to include our two sons as well (we are now four users, me, my wife, and my two sons). M...
Spotify Star
388 Views
1 replies
0 likes
Before I burn my kids' access to Spotify and downgrade to just a single account, how do Iensure that explicit podcasts with swearing in the name and suggested nudity are not shown to my 8 year old boy? In that particular podcast one of the episodes i...
Before I burn my kids' access to Spotify and downgrade to just a single account, how do Iensure that explicit podcasts with swearing in the name and suggested nudity are not shown to my 8 year old bo...
Casual Listener
1691 Views
1 replies
3 likes
I have read the previous threads about this topic but it is not helping me figure out how to fix my problem. I am on a family plan. I am the account owner and the two others on the account have their own Spotify accounts with their own email accounts...
I have read the previous threads about this topic but it is not helping me figure out how to fix my problem. I am on a family plan. I am the account owner and the two others on the a...
Moderator
483 Views
3 replies
0 likes
Well i am a student in UAE, and my family resides in India, so my question is if they take a spotify premium family plan will i be able to use it, given i wont be returning to my home country soon (2+ yrs).
Well i am a student in UAE, and my family resides in India, so my question is if they take a spotify premium family plan will i be able to use it, given i wont be returning to my home country soon (2...
Moderator
312 Views
1 replies
0 likes
Premium family plan. I got an email saying my account manager of the premium family plan, kicked me out of the paln. However he did not, and in fact, he still can see me in the group, I still have access to premium features and in my accout I can see...
Premium family plan. I got an email saying my account manager of the premium family plan, kicked me out of the paln. However he did not, and in fact, he still can see me in the group, I s...
Moderator
2380 Views
3 replies
0 likes
Our family plan expired apparently. The main account (Mine never got emailed saying the credit card expired) However the kids accounts apparently got one saying it was paused today. The main account and email didn't get this email.Now I have to redo ...
Our family plan expired apparently. The main account (Mine never got emailed saying the credit card expired) However the kids accounts apparently got one saying it was paused today. The main a...
Casual Listener
440 Views
2 replies
0 likes
PlanDuoCountryCanadaDeviceSamsung Galaxy s20 My Question or Issue I was previously logged into spotify and amazon alexa as my boyfriend. We decided to sign up for a duo account so I could have my own Playlist and listen to music simultaneously. But w...
Plan Duo Country Canada Device Samsung Galaxy s20 My Question or Issue I was previously logged into spotify and amazon alexa as my boyfriend. We decided to sig...
Spotify Legend
4172 Views
16 replies
0 likes
hi folks, i wanna go for premium familiy but my kids dont have an email adress because they are to young. is it possible to subscribe without email for my kids? i dont wanna create unused mail accounts für spotify.many thx!YA
hi folks, i wanna go for premium familiy but my kids dont have an email adress because they are to young. is it possible to subscribe without email for my kids? i dont wanna create unused mail accoun...
Spotify Star
612 Views
3 replies
0 likes
PlanPremium FamilyCountryUSADeviceiPhone 13 Pro MaxOperating System15.6.1 My Question or IssueRecently starting having issue with random pausing while playing my playlist. I had the same issue when I had my regular premium account (several family pla...
Plan Premium Family Country USA Device iPhone 13 Pro Max Operating System 15.6.1 My Question or Issue Recently starting having issue with random pausing while playing my playlist. I...
Spotify Legend
394 Views
1 replies
0 likes
