Announcements

Premium Family

Get help verifying your Premium for Family.

Start a topic

Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 74934 Views
  • 32 replies
  • 5 likes
  • 74934 Views
  • 32 replies
  • 5 likes

Can to family members use Spotify at the same time?

PlanPremium for familyCountryNorwayOperating System(iOS 10, Windows 10,etc.) My Question or IssueI realized the policy of Spotify that is limiting to only one device to play music at the same time even if I signed the family-plan. It bothers me a lot...

  • Newbie
  •     Plan Premium for family Country Norway Operating System (iOS 10, Windows 10,etc.)   My Question or Issue I realized the policy of Spotify that is limiting to only one d...
  • Jose_M
  • Spotify Star
  • 164 Views
  • 1 replies
  • 1 likes
  • family
  • 164 Views
  • 1 replies
  • 1 likes

Spotify family premium account for family member who living in different city

Greeting from Turkey, Dear spotify members! I need your support about spotify family plan specifications. I have a sister and I want to her use spotify premium but she lives in different city. I checked spotify family rules but the conditions are inc...

  • Casual Listener
  •   Greeting from Turkey,   Dear spotify members! I need your support about spotify family plan specifications. I have a sister and I want to her use spotify premium but she lives in d...
  • Jose_M
  • Spotify Star
  • 322 Views
  • 1 replies
  • 0 likes
  • Premium
    Spotify family
  • 322 Views
  • 1 replies
  • 0 likes

Quero migrar mas ja houve debito

Oi. Seguinte, tenho o plano universitário mas quero ir pro familiar, mas quando recebi o convite pro familiar no mesmo dia houve debito da taxa do universitário em minha conta. Então quero saber se eu cancelar o universitário terei estorno do valor d...

  • Casual Listener
  • Oi.  Seguinte, tenho o plano universitário mas quero ir pro familiar, mas quando recebi o convite pro familiar no mesmo dia houve debito da taxa do universitário em minha conta. Então quero sab...
  • Bittencourt
  • Spotify Star
  • 170 Views
  • 1 replies
  • 0 likes
  • family
    Student
  • 170 Views
  • 1 replies
  • 0 likes

Spotify just kicked my wife out of my family plan.

Hi there. I got my Premium account for family a while ago but Spotify just kicked my wife out of my account. In the email that came from spotify says "you must live at the same adress". But the thing is, our surnames are the same, our legal address i...

  • Newbie
  • Hi there. I got my Premium account for family a while ago but Spotify just kicked my wife out of my account. In the email that came from spotify says "you must live at the same adress". But t...
  • Loxer
  • Spotify Star
  • 145 Views
  • 1 replies
  • 0 likes
  • family
  • 145 Views
  • 1 replies
  • 0 likes

Superuser Contribution I can’t join Spotify Family

I log in my Spotify account through facebook and I was able to join Spotify family before through invite then it got logged out because my family forgot to pay. So they suscribed again and sent me another invite. - tried logging in it showed that ^ (...

189BBC7D-5398-4C0D-A376-79006BBC19D2.jpeg
  • Newbie
  •   I log in my Spotify account through facebook and I was able to join Spotify family before through invite then it got logged out because my family forgot to pay. So they suscribed a...
  • Guido
  • Spotify Legend
  • 232 Views
  • 1 replies
  • 0 likes
  • family
  • 232 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify kicked my father out of my Family Plan

PlanPremiumCountry TurkeyOperating SystemWindows10 and Android something My Question or Issue Hi there. I got my Premium for family a while ago when I was out of the country so I asked a friend to help me get the account. I am using my family plan wi...

  • Casual Listener
  • Plan Premium Country  Turkey Operating System Windows10 and Android something   My Question or Issue  Hi there. I got my Premium for family a while ago when I was out of the c...
  • Guido
  • Spotify Legend
  • 167 Views
  • 1 replies
  • 0 likes
  • family
  • 167 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify kicked out my members

today I paid for the Spotify premium and all my members are kicked out of the subscription. everyone had the same address, everything was fine. help, what to do?PlanPremium Family

  • Newbie
  • today I paid for the Spotify premium and all my members are kicked out of the subscription. everyone had the same address, everything was fine. help, what to do? Plan Premium Family
  • Guido
  • Spotify Legend
  • 151 Views
  • 1 replies
  • 0 likes
  • family
  • 151 Views
  • 1 replies
  • 0 likes

Spotify Family really worth it?

I'm paying for "Family plan" two years ago, and receiving a half of it, why? with not explanations, Spotify closes Family accounts. Yes, we live in the same address and yes, they are my family too. So, what's happening? Spotify wants that everytime w...

  • Casual Listener
  • I'm paying for "Family plan" two years ago, and receiving a half of it, why? with not explanations, Spotify closes Family accounts. Yes, we live in the same address and yes, they are my family too. S...
  • Jose_M
  • Spotify Star
  • 1347 Views
  • 1 replies
  • 0 likes
  • family
    Spotify family
    tos
  • 1347 Views
  • 1 replies
  • 0 likes

Nevermind, I messed up. Please delete.

PlanPremiumCountry CanadaDeviceSamsung Galaxy Note 8, iPad, internetOperating System(iOS 10, Android Oreo, Windows 10) My Question or IssueAccording to my credit card hold, I am being charged for my Student Premium, which I applied payment for back o...

  • Newbie
  • Plan Premium Country  Canada Device Samsung Galaxy Note 8, iPad, internet Operating System (iOS 10, Android Oreo, Windows 10)   My Question or Issue According to my credit ca...
  • Jose_M
  • Spotify Star
  • 174 Views
  • 1 replies
  • 1 likes
  • Student
  • 174 Views
  • 1 replies
  • 1 likes

Superuser Contribution Family plan can't enter invite code

PlanPremium for FamilyCountry CanadaDeviceiPhone 5SOperating SystemiOS 11.4 My Question or IssueMy son has received the email inviting him to the family plan, but when following the two links (visit this page; accept invitation) it requires him to lo...

  • Newbie
  • Plan Premium for Family Country  Canada Device iPhone 5S Operating System iOS 11.4   My Question or Issue My son has received the email inviting him to the family plan, but when f...
  • Peter
  • Spotify Legend
  • 554 Views
  • 1 replies
  • 0 likes
  • family
  • 554 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't use family invite code

This is giving me a freaking headache! So, I've been trying to use the family invite code after my boyfriend sent one to me. (why he went with this plan is beyond me, but he did) I click on the 'Accept Invitation' link and then immediately sent to my...

  • Newbie
  •   This is giving me a freaking headache! So, I've been trying to use the family invite code after my boyfriend sent one to me. (why he went with this plan is beyond me, but he did) I c...
  • Peter
  • Spotify Legend
  • 290 Views
  • 2 replies
  • 2 likes
  • family
  • 290 Views
  • 2 replies
  • 2 likes

Superuser Contribution Can't invite anyone to my premium for family

PlanPremiumCountryBrazil DeviceIphone 6sOperating SystemiOS 11 My Question or Issue I can't invite my family for the premium. It's not asking for my address and in my personal info it doesn't say anything.

  • Visitor
  • Plan Premium Country Brazil  Device Iphone 6s Operating System iOS 11  My Question or Issue  I can't invite my family for the premium. It's not asking for my address and in m...
  • Daisy
  • Spotify Legend
  • 389 Views
  • 5 replies
  • 0 likes
  • family
  • 389 Views
  • 5 replies
  • 0 likes

Family account

hi I’m new with Spotify. I would like to used the same account for me my daughter and my brother. I didn’t bought jet premium account since I’m not sure if this family account will work for my brother. So I’m in Switzerland and my brother in Poland a...

  • Newbie
  • hi I’m new with Spotify. I would like to used the same account for me my daughter and my brother. I didn’t bought jet premium account since I’m not sure if this family account will work for my b...
  • Maxim
  • Spotify Star
  • 255 Views
  • 1 replies
  • 0 likes
  • Two countries
  • 255 Views
  • 1 replies
  • 0 likes

Family Premium - Gift Card Solution

Hi We have a Family Premium account and I have been given a Spotify Gift Card... Usually Spotify dont allow Gift Card Credit to be used with Family Premium, but this solution seems to make sense; https://community.spotify.com/t5/Accounts/Gift-card-an...

  • Casual Listener
  • Hi   We have a Family Premium account and I have been given a Spotify Gift Card...   Usually Spotify dont allow Gift Card Credit to be used with Family Premium, but this solution s...
  • Billy-J
  • Spotify Star
  • 7245 Views
  • 4 replies
  • 1 likes
  • Gift Card Family
  • 7245 Views
  • 4 replies
  • 1 likes

Premium for family problem

I have bought premium for family 2 months ago and using spotify with my family without any problem but 2 days ago all my family member were kicked automatically. Now i send them email to join my family plan again but they can not join the family plan...

  • Newbie
  • I have bought premium for family 2 months ago and using spotify with my family without any problem but 2 days ago all my family member were kicked automatically. Now i send them email to join my family...
  • Billy-J
  • Spotify Star
  • 184 Views
  • 1 replies
  • 0 likes
  • family
  • 184 Views
  • 1 replies
  • 0 likes

Spotify Premium for Family

Hi, I leave in Canada. I want to have Spotify for my family. A member of my family have to go to USA often. Can we use Spotify in USA (playlist) without connection ? Thank you in advance.

  • Newbie
  • Hi, I leave in Canada.  I want to have Spotify for my family. A member of my family have to go to USA often.  Can we use Spotify in USA (playlist) without connection ?  Thank you in a...
  • Loxer
  • Spotify Star
  • 456 Views
  • 1 replies
  • 0 likes
  • family
  • 456 Views
  • 1 replies
  • 0 likes

Superuser Contribution Invites show strange name

PlanPremiumCountry UK My Question or Issue My account was compromised back in April and I contacted Spotify at the time regarding this as the attacker upgraded me to a family account. I beleived that the issues were resolved following a conversation ...

  • Casual Listener
  • ...pgraded me to a family account. I beleived that the issues were resolved following a conversation with a very friendly support agent, who moved my account back to a normal premium one.   U...
  • Guido
  • Spotify Legend
  • 210 Views
  • 1 replies
  • 0 likes
  • family
  • 210 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify has been paused because your account is being used somewhere else

I’m getting this message with music cutting out when simultaneously streaming through Sonos usually but it happens on my IPhone too. This has just started happening. I have a family premium account.

  • Newbie
  • I’m getting this message with music cutting out when simultaneously streaming through Sonos usually but it happens on my IPhone too. This has just started happening. I have a family premium account....
  • Guido
  • Spotify Legend
  • 794 Views
  • 3 replies
  • 0 likes
  • family
    family account
  • 794 Views
  • 3 replies
  • 0 likes

Superuser Contribution Family Premium

Me and my family started a family premium on Spotify. I received an invitation through my email with a code. I clicked on the link and filled in my info, then when I submitted it an error popped up saying "You can only change your family premium sett...

  • Newbie
  • Me and my family started a family premium on Spotify. I received an invitation through my email with a code. I clicked on the link and filled in my info, then when I submitted it an error popped up s...
  • Guido
  • Spotify Legend
  • 291 Views
  • 1 replies
  • 0 likes
  • Error
    family
    Premium
  • 291 Views
  • 1 replies
  • 0 likes

Superuser Contribution My daughter accepts her family premium invite but it still says invitation pending

Hi, I send an invite to my daughter for our family premium account and she accepts the invitation yet it still says her invite is pendng on my spotify browser? is there another way to do this as we have cancelled and resent the invite like 5 times to...

  • Newbie
  • Hi, I send an invite to my daughter for our family premium account and she accepts the invitation yet it still says her invite is pendng on my spotify browser? is there another way to do this as we h...
  • Guido
  • Spotify Legend
  • 348 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 348 Views
  • 1 replies
  • 0 likes

Env: prod