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Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 134155 Views
  • 32 replies
  • 8 likes
  • 134155 Views
  • 32 replies
  • 8 likes

Superuser Contribution Premium Wechsel zum Familien Premium

Hallo ich habe gerade eben meine Frau in Family Abo hinzugefügt und habe ihr Premium Abo nicht gekündigt funktioniert das automatisch oder muss das irgendwie noch gemacht werden?

  • Visitor
  • Hallo ich habe gerade eben meine Frau in Family Abo hinzugefügt und habe ihr Premium Abo nicht gekündigt funktioniert das automatisch oder muss das irgendwie noch gemacht werden? 
  • Ivan
  • Spotify Legend
  • 396 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 396 Views
  • 1 replies
  • 0 likes

Is it possible to merge Playlists and Library among family members?

PlanPremium FamilyCountryUSADevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I previously used my wife's individual Premium account, to which both of us have added a...

  • Casual Listener
  • Plan Premium Family Country USA Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  I...
  • bzellmer
  • Casual Listener
  • 460 Views
  • 2 replies
  • 1 likes
  • Premium for Family
  • 460 Views
  • 2 replies
  • 1 likes

Superuser Contribution Why does Spotify insist on using my user account for others on a Family account?

PlanFamilyCountryGreat BritainDeviceOnePlus 7, Google HomeOperating SystemAndroid 10 My Question or IssueEvery time someone else uses Spotify it insists on playing through my own user account (as part of Family). This means I cannot play music or I e...

  • Visitor
  • Plan Family Country Great Britain Device OnePlus 7, Google Home Operating System Android 10   My Question or Issue Every time someone else uses Spotify it insists on playing through m...
  • Xenia
  • Moderator
  • 432 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 432 Views
  • 1 replies
  • 0 likes

Superuser Contribution Person in family working in another country and unable to join family plan.

I just switched from a personal plan to a spotify family plan, the problem is, the person I want to invite is working in another country right now. They DO reside with me, but they aren't here now. I want to add them to the plan but it seems impossib...

  • Visitor
  • I just switched from a personal plan to a spotify family plan, the problem is, the person I want to invite is working in another country right now. They DO reside with me, but they aren't here now. I...
  • Ivan
  • Spotify Legend
  • 457 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 457 Views
  • 1 replies
  • 0 likes

Superuser Contribution playlist playback

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueError message: Unable to play "name of song"- please upgrade your account with Spotify to bec...

  • Newbie
  • ...essage: Unable to play "name of song"- please upgrade your account with  Spotify to become a full subscriber.   I have a valid and current Family premium membership.  Why is t...
  • Xenia
  • Moderator
  • 331 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 331 Views
  • 1 replies
  • 0 likes

Google Assitant and Family Account

PlanFamilyCountryFrance My Question or IssueHi, I have an Account for my family (with two accounts, my wife and I) and as I also have some google home mini, I've linked my account to my google account, so far everything basic but... if I'm on my way ...

  • Visitor
  • Plan Family Country France   My Question or Issue Hi,   I have an Account for my family (with two accounts, my wife and I) and as I also have some google home mini, I've linked my a...
  • Tanita408
  • Regular
  • 367 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 367 Views
  • 1 replies
  • 0 likes

Superuser Contribution issue changing countries and setting up family plan

Hi, Firstly, I was notified by the system I could not set up a family plan. Now, I am being charged for it and cannot add family members. I think the issue is because I originally had a US account but now live in Germany. I've tried using both my US ...

  • Casual Listener
  • Hi,   Firstly, I was notified by the system I could not set up a family plan.   Now, I am being charged for it and cannot add family members.    I think the issue is b...
  • Mario
  • Spotify Legend
  • 475 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 475 Views
  • 1 replies
  • 0 likes

Cannot add Family Member after switching to Premium Family

I just changed my plan from a Premium plan to a Premium Family plan. When I try to take the next step of adding family members to the plan by going to the "Premium Family" section of my account, all I get is three loading dots over and over. I have t...

  • Visitor
  • I just changed my plan from a Premium plan to a Premium Family plan. When I try to take the next step of adding family members to the plan by going to the "Premium Family" section of my account, a...
  • Emilia_8
  • Community Legend
  • 818 Views
  • 1 replies
  • 0 likes
  • Desktop
    Other
  • 818 Views
  • 1 replies
  • 0 likes

Add family member page not rendering

PlanPremium for FamilyCountryUSADeviceLaptopOperating SystemWindows 10 My Question or IssueI recently renewed Premium for Family, but the page to manage family members is not rendering. After clicking on the Premium Family item in the left hand colum...

  • Newbie
  • Plan Premium for Family Country USA Device Laptop Operating System Windows 10   My Question or Issue I recently renewed Premium for Family, but the page to manage family members is n...
  • Emilia_8
  • Community Legend
  • 496 Views
  • 1 replies
  • 1 likes
  • Premium for Family
  • 496 Views
  • 1 replies
  • 1 likes

Solved!! Explicit content filter can’t be toggled

PlanPremium FamilyCountryUK DevicePCOperating SystemWindows 10, Edge browser My Question or IssueHi. Trying to set the explicit content filter for my family members, but I can’t toggle the setting. It’s just greyed out and nothing happens...

  • Casual Listener
  • Plan Premium Family Country UK   Device PC Operating System Windows 10, Edge browser   My Question or Issue Hi. Trying to set the explicit content filter for my family members, b...
  • Xd4567543
  • Casual Listener
  • 2257 Views
  • 3 replies
  • 5 likes
  • Premium for Family
  • 2257 Views
  • 3 replies
  • 5 likes

Superuser Contribution Trouble adding family to plan

Recently got the premium family plan and have filled 5 of the six slots with family. My brother who will be the final 6th slot can't join. I sent him invites but once he puts the home address it gives an error and says try again later. We've been try...

  • Newbie
  • Recently got the premium family plan and have filled 5 of the six slots with family. My brother who will be the final 6th slot can't join. I sent him invites but once he puts the home address it g...
  • Katerina
  • Spotify Legend
  • 766 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 766 Views
  • 3 replies
  • 0 likes

Mudar para plano anual

PlanPlano FamiliarCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueGostaria de mudar a forma de pagamento para o plano anual. Me ofertaram essa assinatura e e...

  • Casual Listener
  • Plan Plano Familiar Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Gosta...
  • Bittencourt
  • Spotify Star
  • 11763 Views
  • 5 replies
  • 1 likes
  • Premium for Family
  • 11763 Views
  • 5 replies
  • 1 likes

Superuser Contribution [iOS][Subscription] Can't link my kid account to my family plan

I recently bought an iPod for my daughter, I have been trying to link her Spotify account to my family plan, however, every attempt that I have tried hasn't worked. Spotify says that we need to be in the same address. I have my personal account open ...

  • Casual Listener
  • I recently bought an iPod for my daughter, I have been trying to link her Spotify account to my family plan, however, every attempt that I have tried hasn't worked. Spotify says that we need to be i...
  • Xenia
  • Moderator
  • 696 Views
  • 1 replies
  • 0 likes
  • iOS
    Subscription
  • 696 Views
  • 1 replies
  • 0 likes

Superuser Contribution If I buy Family Plan (Premium), can my son use this when away at school?

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Ivan
  • Spotify Legend
  • 565 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 565 Views
  • 1 replies
  • 0 likes

Superuser Contribution Localise the Spotify Kids App

Could you localise the Spotify Kids App please?It's such a minor thing, but I think it might only be currently launched in countries which spell the word "Favourites", not "Favorites". It'd be polite, it'd be educational, it'd help dyslexics and it'd...

  • Music Fan
  • Could you localise the Spotify Kids App please? It's such a minor thing, but I think it might only be currently launched in countries which spell the word "Favourites", not "Favorites".   I...
  • Mario
  • Spotify Legend
  • 571 Views
  • 5 replies
  • 0 likes
  • Premium for Family
  • 571 Views
  • 5 replies
  • 0 likes

Superuser Contribution PREMIUM to PREMIUM Family

PlanPremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHelloI have already 1 year premium subscription until december 10 2020. I want to switch to family...

  • Visitor
  • ...ello I have already 1 year premium subscription until december 10 2020. I want to  switch to family premium. If i change i have to pay monthly fee for premium family as i see on my account, i w...
  • Petya
  • Community Legend
  • 614 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 614 Views
  • 1 replies
  • 0 likes

"house" account on premium for family?

Can I make a 'house' account on my premium for family subscription? This would be an account seperate from my wife and my accounts which is tied to a device in my living room. I'm assuming I can, but am asking before I do so to avoid potential accoun...

  • Newbie
  • Can I make a 'house' account on my premium for family subscription? This would be an account seperate from my wife and my accounts which is tied to a device in my living room. I'm assuming I can, b...
  • ebrakespin
  • Visitor
  • 620 Views
  • 2 replies
  • 0 likes
  • 620 Views
  • 2 replies
  • 0 likes

Plan Manager forgotten account details

PlanPremiumCountryirelandDeviceiPhonesOperating Systemwindows 10My Question or IssueThe plan manager for my family account has forgotten her account details and cannot login. How can she login or get a different account? She doesn't even know her ema...

  • Casual Listener
  •   Plan Premium Country ireland Device iPhones Operating System windows 10 My Question or Issue The plan manager for my family account has forgotten her account details and cannot l...
  • Emilia_8
  • Community Legend
  • 2237 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 2237 Views
  • 3 replies
  • 0 likes

Solved!! Amazon Echo

PlanFamily PremiumCountryGermanyDevice Samsung Galaxy 10Operating SystemAndroid when can you finally use spotify on alexa echos?why is it not possible with a famliy account to use different streams within a household on different alexa loudspeakers a...

  • Newbie
  •   Plan Family Premium Country Germany Device  Samsung Galaxy 10 Operating System Android      when can you finally use spotify on alexa echos? why is it not p...
  • osornios
  • Spotify Star
  • 749 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 749 Views
  • 1 replies
  • 0 likes

Premium for Family simply is not worth it if you have multiple users with multiple Google Homes

I've been using Spotify for about 6 months, and it's mostly OK. My wife also likes to listen to music, and it's irritating when I am listening to music in the car, and suddenly it stops because she started playing something at home, but OK, I get why...

  • Casual Listener
  • ...tarted playing something at home, but OK, I get why that is.   I switched to the Spotify Family Plan, which I assumed would allow 6 devices/streams. I was surprised and dismayed to find out w...
  • osornios
  • Spotify Star
  • 4123 Views
  • 1 replies
  • 3 likes
  • Premium for Family
  • 4123 Views
  • 1 replies
  • 3 likes