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Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 176058 Views
  • 32 replies
  • 9 likes
  • 176058 Views
  • 32 replies
  • 9 likes

Family plan: problem with address

My wife manages a family plan. Our youngest son and me have joined it. Our oldest son can’t join, as he ‘doesn’t live at the same address’ as the rest of us. In the system the same address is marked, and he’s litterally sitting next to us. Why doesn’...

  • Casual Listener
  • My wife manages a family plan. Our youngest son and me have joined it. Our oldest son can’t join, as he ‘doesn’t live at the same address’ as the rest of us. In the system the same address is m...
  • johnwaszak
  • Visitor
  • 1077 Views
  • 14 replies
  • 0 likes
  • Premium for Family
  • 1077 Views
  • 14 replies
  • 0 likes

Solved!!Superuser Contribution Family plan can't change extra zip code

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI have a family plan and the address is adding the extra 4 digits on my account. My family si...

  • Casual Listener
  • ...ave a family plan and  the address is adding the extra 4 digits on my account. My family signs up the address is not the  same so it won't work.  Because it's not adding the extra 4 d...
  • Ddamn
  • Visitor
  • 522 Views
  • 4 replies
  • 1 likes
  • Premium for Family
  • 522 Views
  • 4 replies
  • 1 likes

Solved!! Spotify for Kids

I'd like to create an account for my seven year old son and I'd like to join his account to my Spotify Premium Family. I can't create a regular account for him, as he es too young. When trying to install Spotify for Kids it tells me "not available in...

  • Casual Listener
  • I'd like to create an account for my seven year old son and I'd like to join his account to my Spotify Premium Family. I can't create a regular account for him, as he es too young. When trying to i...
  • Maxim
  • Spotify Star
  • 2248 Views
  • 7 replies
  • 1 likes
  • 2248 Views
  • 7 replies
  • 1 likes

How to give a family member their own subscription

I have a Basic Family plan, and since my child is grown up, I want to let them have their own independent subscription. How do I remove them from the family plan and start them on their own subscription without them losing all their playlists and inf...

  • Visitor
  • I have a Basic Family plan, and since my child is grown up, I want to let them have their own independent subscription. How do I remove them from the family plan and start them on their own s...
  • osornios
  • Spotify Star
  • 189 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 189 Views
  • 1 replies
  • 0 likes

Confirmação de endereço de membros da conta família

Recebemos email para confirmar integrantes da conta família, mas não conseguimos acessar para efetuar a confirmação.

  • Visitor
  • Recebemos email para confirmar integrantes da conta família, mas não conseguimos acessar para efetuar a confirmação.
  • Bittencourt
  • Spotify Star
  • 537 Views
  • 1 replies
  • 0 likes
  • 537 Views
  • 1 replies
  • 0 likes

Superuser Contribution premium bireysel kullanıyodm premium aileye geçtim ama erken ödeme istiyor

3 eylül 2024 de premium bireysel aboneliğimi başlattım 17 ocak 2025 de premium aileye geçiş yaptım ancak 1 ay ücretsiz yazmasına rağmen 26 ocak 2025 de ödeme alınacağı yazıyor. 1 ay ücretsiz olmasa bile alalı 10 gün olmasına rağmen 100tl ödeme istiyo...

  • Visitor
  • 3 eylül 2024 de premium bireysel aboneliğimi başlattım 17 ocak 2025 de premium aileye geçiş yaptım ancak 1 ay ücretsiz yazmasına rağmen 26 ocak 2025 de ödeme alınacağı yazıyor. 1 ay ücretsiz olmasa b...
  • Yordan
  • Moderator
  • 155 Views
  • 1 replies
  • 0 likes
  • 155 Views
  • 1 replies
  • 0 likes

Restore premium for family with 6 members

Got issue with payment, and updated the payment. However, didn't managed to restore the previous Spotify family account with 6 users

  • Visitor
  • Got issue with payment, and updated the payment. However, didn't managed to restore the previous Spotify family account with 6 users
  • Maxim
  • Spotify Star
  • 183 Views
  • 1 replies
  • 0 likes
  • 183 Views
  • 1 replies
  • 0 likes

Accidentally created Family Plan, can I cancel and join siblings instead?

PlanFamily PremiumCountryCanadaDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHello. This is a two part question. 1. So there's been some miscommunication between m...

  • Newbie
  • Plan Family Premium Country Canada Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue H...
  • Maxim
  • Spotify Star
  • 150 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 150 Views
  • 1 replies
  • 0 likes

Solved!! I've entered the correct address but can't join a newly created Duo account

I kept getting a page saying that I need to validate the address and try again even though I've entered the correct address. Now I just get a page saying "There was a problem".

  • Newbie
  • I kept getting a page saying that I need to validate the address and try again even though I've entered the correct address. Now I just get a page saying "There was a problem".
  • osornios
  • Spotify Star
  • 324 Views
  • 1 replies
  • 0 likes
  • 324 Views
  • 1 replies
  • 0 likes

Tenía una suscripción Premium Familiar y se me desconectó de la nada

Desde aprox Noviembre 2024 que formo parte de una suscripción Premium Familiar y hace una semana, Spotify me envió un correo de que se desconectaría la suscripción Premium sin previo aviso. Consulté con el dueño y la cuenta estaba al día, no había un...

  • Newbie
  • Desde aprox Noviembre 2024 que formo parte de una suscripción Premium Familiar y hace una semana, Spotify me envió un correo de que se desconectaría la suscripción Premium sin previo aviso. Consulté ...
  • osornios
  • Spotify Star
  • 153 Views
  • 1 replies
  • 0 likes
  • 153 Views
  • 1 replies
  • 0 likes

Superuser Contribution My Debit card is getting declined while i am trying to pay for family plan

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Not applicable
  • 1447 Views
  • 6 replies
  • 0 likes
  • Premium for Family
  • 1447 Views
  • 6 replies
  • 0 likes

Visual podcasts

How do I disable the visual podcast option on my daughter’s user account? She’s too old for the ‘kids’ version as I want her to discover her own music, but I do not want her to have access to watching loads of videos through a music platform. Is ther...

  • Visitor
  • How do I disable the visual podcast option on my daughter’s user account? She’s too old for the ‘kids’ version as I want her to discover her own music, but I do not want her to have access to watchin...
  • cewouam
  • Visitor
  • 274 Views
  • 2 replies
  • 0 likes
  • 274 Views
  • 2 replies
  • 0 likes

Can't retrive password or connect to discord

Family, android on samsung My Question or IssueMy oldest kid can't retrie the password or connect to discord. In both cases it says something went wrong. It's signed in but becuse we can't get the email with the password we can't sign it out becuae t...

  • Visitor
  • Family, android on samsung   My Question or Issue My oldest kid can't retrie the password or connect to discord. In both cases it says something went wrong. It's signed in but becuse we c...
  • Ximzend
  • Spotify Star
  • 144 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 144 Views
  • 1 replies
  • 0 likes

Quisiera saber por qué no puedo pagar ?????????? Siempre lo mismo

Me atiende la IA y después me pasan con alguien y no me dan solución , y te sale el cartelito que me van a cortar el servicio sino pago .... Y yooooo quieroooo pagarrrrr y no puedooooooo

  • Visitor
  • Me atiende la IA y después me pasan con alguien y no me dan solución , y te sale el cartelito que me van a cortar el servicio sino pago .... Y yooooo quieroooo pagarrrrr y no puedooooooo
  • Jose_M
  • Spotify Star
  • 123 Views
  • 1 replies
  • 0 likes
  • 123 Views
  • 1 replies
  • 0 likes

How I can change the family subscription owner to another user?

PlanPremium FamilyCountryFinland My Question or IssueIs it possible to change Premium family subscription owner to another user?

  • Newbie
  • Plan Premium Family Country Finland     My Question or Issue Is it possible to change Premium family subscription owner to another user?  
  • wilwonka
  • Visitor
  • 821 Views
  • 2 replies
  • 0 likes
  • Premium for Family
  • 821 Views
  • 2 replies
  • 0 likes

Change plan manager

Hi I was hoping to change the plan manager on my account as I don’t use audiobooks and it would benefit someone else in my family plan to be able to use it instead. How can I make this happen? Thanks

  • Visitor
  • Hi I was hoping to change the plan manager on my account as I don’t use audiobooks and it would benefit someone else in my family plan to be able to use it instead. How can I make this happen? Thanks
  • AdamDamon
  • Spotify Star
  • 413 Views
  • 1 replies
  • 0 likes
  • 413 Views
  • 1 replies
  • 0 likes

Canʻt add or delete another family member

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueMy husband recently got a new phone. He is trying to recover his account which is in my famil...

  • Casual Listener
  • ...usband recently got a new phone. He is trying to recover his account which is in my family plan. He cannot find his password. When trying to recover, he is not getting an email. I am trying to delete h...
  • Maxim
  • Spotify Star
  • 158 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 158 Views
  • 1 replies
  • 0 likes

Family Plan - If one person had a premium account will it automatically cancel?

Hello !Just started a family plan, both of my teens had a spotify premium account that was being billed to me. My question is will those 2 accounts automatically cancel and merge into my family plan subscription or do we need to cancel the billing on...

  • Visitor
  • Hello ! Just started a family plan, both of my teens had a spotify premium account that was being billed to me. My question is will those 2 accounts automatically cancel and merge into my family p...
  • Bittencourt
  • Spotify Star
  • 246 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 246 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution I can't use Audiobooks on my Family plan.

Hi, I'm currently on a Family Premium plan. I wish to access Audiobooks, but I can't.I did some research, and apparently only Plan Managers can use Audiobooks.Why is this? And will this perhaps change in the future? Thanks,-Sam My details: Spoiler (H...

  • Casual Listener
  • Hi,   I'm currently on a Family Premium plan. I wish to access Audiobooks, but I can't. I did some research, and apparently only Plan Managers can use Audiobooks. Why is this? And will t...
  • melissam27
  • Visitor
  • 11308 Views
  • 12 replies
  • 3 likes
  • Premium for Family
  • 11308 Views
  • 12 replies
  • 3 likes