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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Premium Family

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Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 102842 Views
  • 32 replies
  • 6 likes
  • 102842 Views
  • 32 replies
  • 6 likes

Superuser Contribution Problemas con el oago realizado

Hice el pago del mes de enero y hasta ahora me sigue saliendo en la app que realice el pago, trngo miedo que se cancele mi suscripción

  • Visitor
  • Hice el pago del mes de enero y hasta ahora me sigue saliendo en la app que realice el pago, trngo miedo que se cancele mi suscripción
  • Lyubka
  • Moderator
  • 117 Views
  • 2 replies
  • 0 likes
  • 117 Views
  • 2 replies
  • 0 likes

Superuser Contribution how to exclude scaring album covers for kids?

spotify generates recommendations on the start screen with albums, that have scary covers like "Sehnsucht" from "Rammstein". This is very frightening for my 8 years old sun who now hesitates to open the app again.I already excluded the artist "Rammst...

  • Visitor
  • spotify generates recommendations on the start screen with albums, that have scary covers like "Sehnsucht" from "Rammstein". This is very frightening for my 8 years old sun who now hesitates to open ...
  • MihailY
  • Moderator
  • 126 Views
  • 1 replies
  • 0 likes
  • 126 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Problem with multiple users - family premium

I have changed to the family premium subscription with three members registered. However, still only one user is allowed at the time.

  • Casual Listener
  • I have changed to the family premium subscription with three members registered. However, still only one user is allowed at the time.  
  • Lyubka
  • Moderator
  • 4418 Views
  • 15 replies
  • 0 likes
  • family
  • 4418 Views
  • 15 replies
  • 0 likes

Solved!!Superuser Contribution Family Premium with children/teens and age of 14 and above

PlanPremium FamilyCountry: GermanyDeviceSamsung Galaxy S7Operating SystemAndroid ??? My Question or IssueDear Spotify support and responibles,I bought a Family Premium account today and found out, that it is not possible to include our daughter, 14 y...

  • Casual Listener
  • Plan Premium Family Country: Germany Device Samsung Galaxy S7 Operating System Android ???   My Question or Issue Dear Spotify support and responibles, I bought a Family P...
  • Billy-J
  • Spotify Star
  • 4799 Views
  • 10 replies
  • 0 likes
  • Premium for Family
  • 4799 Views
  • 10 replies
  • 0 likes

Superuser Contribution Address not recognized when trying to add my daughter to my plan

I tried to add my daughter to my account in Brazil last month, and when I sent my daughter the link, the app said that we had to join when back in the registered address. Now I am at home (Uruguay) trying to add her, but when she clicks the link it j...

  • Visitor
  • I tried to add my daughter to my account in Brazil last month, and when I sent my daughter the link, the app said that we had to join when back in the registered address. Now I am at home (Uruguay) t...
  • Eni
  • Moderator
  • 560 Views
  • 5 replies
  • 0 likes
  • Premium for Family
  • 560 Views
  • 5 replies
  • 0 likes

Please remove the 12 month wait so that my wife can join our family plan.

Before you reply with a canned response…No, I will NOT create a new account for my wife and ‘transfer’ her data. (I cannot believe that that’s the only suggested workaround from Spotify’s tech support… does no one there see the irony in this?!)I know...

  • Newbie
  • ...upport… does no one there see the irony in this?!) I know it is actually possible, so can you please remove the flag on my wife’s Google account so that she can join our family plan? I will provide a...
  • Maxim
  • Spotify Star
  • 394 Views
  • 1 replies
  • 0 likes
  • 394 Views
  • 1 replies
  • 0 likes

Superuser Contribution I am not able to get into the link from the premium family member abo.

My dad already send me and my brother the link multiple times to get included, but it always says that our adresses are not the same. I am not even abel to pur the right adress into the section. We also tried to include the people manually with the p...

  • Visitor
  • My dad already send me and my brother the link multiple times to get included, but it always says that our adresses are not the same. I am not even abel to pur the right adress into the section. We a...
  • Dian
  • Moderator
  • 170 Views
  • 1 replies
  • 0 likes
  • 170 Views
  • 1 replies
  • 0 likes

Superuser Contribution My Daughter controls my music

Hi, I have a premium family account and we use all 5 accounts. Whenever I am listening to Spotify on my device and my daughter starts using it on her device, her music starts playing on mine. This doesnt happen when the other 3 users on my family pla...

  • Newbie
  • Hi, I have a premium family account and we use all 5 accounts. Whenever I am listening to Spotify on my device and my daughter starts using it on her device, her music starts playing on mine. This d...
  • erikmjohansen
  • Visitor
  • 1939 Views
  • 4 replies
  • 0 likes
  • Premium for Family
  • 1939 Views
  • 4 replies
  • 0 likes

Superuser Contribution Duo Mix playlist / No option to join the playlist

PlanPremium DuoCountryMontenegroDeviceAndroid PhoneOperating SystemWindows 10 My Question or Issue I have subscribed to the Duo Premium plan, however after inviting my partner to join the plan none of has the option to "join duo mix playlist" (as sho...

duo mix.PNG
  • Casual Listener
  •   Plan Premium Duo Country Montenegro Device Android Phone Operating System Windows 10   My Question or Issue   I have subscribed to the Duo Premium plan, however after in...
  • offZenimo
  • Newbie
  • 524 Views
  • 2 replies
  • 0 likes
  • Account
    Other
    Premium
  • 524 Views
  • 2 replies
  • 0 likes

Superuser Contribution Can't switch from Duo to Family

My brother and I started the Premium Duo plan somewhere around May 2022. I was moderator of that premium plan. Recently, we switched to the Premium Family plan since our parents also want to enjoy the Spotify Premium benefits. I am not the one who st...

  • Newbie
  • My brother and I started the Premium Duo plan somewhere around May 2022. I was moderator of that premium plan. Recently, we switched to the Premium Family plan since our parents also want to enjoy t...
  • MihailY
  • Moderator
  • 126 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 126 Views
  • 1 replies
  • 0 likes

Solved!! Adding onto Family Plan

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Our family blended with 7 kids between us. Is there any way to add onto our maxed out Family...

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Our family...
  • Jen-Kins
  • Casual Listener
  • 197 Views
  • 2 replies
  • 0 likes
  • Premium for Family
  • 197 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution I'm being charged more than it displays on my account plan!!!

It has been going on for several months now. On the site, it says that I only have to pay Rs. 479 for the family plan, but when it charges from my card, it is cutting more. For past several months, it was Rs. 488 and today it was whopping Rs. 547.78....

  • Casual Listener
  • It has been going on for several months now. On the site, it says that I only have to pay Rs. 479 for the family plan, but when it charges from my card, it is cutting more. For past several months, i...
  • m-salman-afzal
  • Casual Listener
  • 569 Views
  • 2 replies
  • 1 likes
  • 569 Views
  • 2 replies
  • 1 likes

Family Plan

If you have cancelled Spotify premium family plan can you apply for family plan again and send a link again to the same family members again?

  • Visitor
  • If you have cancelled Spotify premium family plan can you apply for family plan again and send a link again to the same family members again?  
  • Bittencourt
  • Spotify Star
  • 247 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 247 Views
  • 1 replies
  • 0 likes

Spotify Kids is not available in Turkey :(

I’ve been a Spotify Family member for years. I want to open a kids account for my 3 years old kid, because he loves to hear kids song. I don’t want to open an email account for a 3 years old. Guess what… Spotify kids is not available in Turkey. What ...

  • Newbie
  • I’ve been a Spotify Family member for years. I want to open a kids account for my 3 years old kid, because he loves to hear kids song.   I don’t want to open an email account for a 3 years o...
  • 161 Views
  • 0 replies
  • 0 likes
  • Premium for Family
  • 161 Views
  • 0 replies
  • 0 likes

Superuser Contribution Duo premium doesn't work

I gave the link to my wife, she confirmed the address, but still it stays as free Spotify with add and we cannot listen Spotify separately?

  • Visitor
  • I gave the link to my wife, she confirmed the address, but still it stays as free Spotify with add and we cannot listen Spotify separately?
  • Dian
  • Moderator
  • 274 Views
  • 1 replies
  • 0 likes
  • 274 Views
  • 1 replies
  • 0 likes

Superuser Contribution Family account different places

Going in another country but don't wanna loose the family account PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Regular
  • Going in another country but don't wanna loose the family account     Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating S...
  • Dian
  • Moderator
  • 364 Views
  • 4 replies
  • 0 likes
  • Premium for Family
  • 364 Views
  • 4 replies
  • 0 likes

Superuser Contribution I get an error message and cannot connect to share my family premium

I need to talk to a live agent. Our family has Premium and all of a sudden my wife cannot use the family account.

  • Visitor
  • I need to talk to a live agent. Our family has Premium and all of a sudden my wife cannot use the family account.
  • Eni
  • Moderator
  • 168 Views
  • 1 replies
  • 0 likes
  • 168 Views
  • 1 replies
  • 0 likes

Superuser Contribution Sister was removed from family plan and can't add her back

She has been on the account for a few years and then a couple of days ago she noticed ads. Obviously she blamed me and said I booted her off, siblings... But I didn't and we're trying to resolve it. When she clicks the link it just says she's not at ...

  • Visitor
  • She has been on the account for a few years and then a couple of days ago she noticed ads. Obviously she blamed me and said I booted her off, siblings... But I didn't and we're trying to resolve it. ...
  • Vasil
  • Moderator
  • 166 Views
  • 1 replies
  • 0 likes
  • 166 Views
  • 1 replies
  • 0 likes