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Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 75664 Views
  • 32 replies
  • 5 likes
  • 75664 Views
  • 32 replies
  • 5 likes

Superuser Contribution what do do in a divorce

Hi! my daughters and I all had a premium account linked to my husbands original spotify, but he has left the family and doesn’t want to share any data stuff. Is there a way for me so sign up for premium and invite my daughters into the new account wi...

  • Visitor
  • Hi! my daughters and I all had a premium account linked to my husbands original spotify, but he has left the family and doesn’t want to share any data stuff. Is there a way for me so sign up for p...
  • KLRouse
  • Visitor
  • 178 Views
  • 2 replies
  • 0 likes
  • Social & Random
  • 178 Views
  • 2 replies
  • 0 likes

Superuser Contribution Premium Family

I want to share Spotify family with my two children. Especially Spotify for kids. But they live at another address, because their mother and me are divorced. How can I solve that?

  • Newbie
  • I want to share Spotify family with my two children. Especially Spotify for kids. But they live at another address, because their mother and me are divorced. How can I solve that?
  • Alex
  • Moderator
  • 112 Views
  • 1 replies
  • 0 likes
  • App & Features
  • 112 Views
  • 1 replies
  • 0 likes

Address verification failed

My wife missed mail about address verification and now she was removed from my Family Plan. It turns out that we have to wait 1 year!Is there any chance to restart address validation process?

  • Visitor
  • My wife missed mail about address verification and now she was removed from my Family Plan. It turns out that we have to wait 1 year! Is there any chance to restart address validation process?
  • Maxim
  • Spotify Star
  • 111 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 111 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Kid's account disappeared when subscription lapsed

Plan: Premium FamilyCountry USA Device iPad ProOperating SystemLatest iOS We had to change the card on our account, and found out when our plan lapsed. But after signing up again and logging into Spotify Kids my daughter's account went away. Her name...

  • Casual Listener
  • Plan: Premium Family Country USA   Device iPad Pro Operating System Latest iOS   We had to change the card on our account, and found out when our plan lapsed. But after s...
  • thoughtreactor
  • Regular
  • 226 Views
  • 3 replies
  • 1 likes
  • Premium for Family
  • 226 Views
  • 3 replies
  • 1 likes

Can't add my child to family plan

I am trying to add my daughter to my family plan, but she keeps on getting an error message saying "an unexpected error has occurred."Please help

  • Visitor
  • I am trying to add my daughter to my family plan, but she keeps on getting an error message saying "an unexpected error has occurred." Please help
  • Maxim
  • Spotify Star
  • 81 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 81 Views
  • 1 replies
  • 0 likes

Solved!! Spotify says my WIFE isn't able to join my family premium plan

I sent an invitation to my wife to join my family premium plan but she always get a message saying she can't join because only people who lives in the same house are able to join. She is my wife and of course she lives with me. Spotify has an esquiso...

  • Casual Listener
  • I sent an invitation to my wife to join my family premium plan but she always get a message saying she can't join because only people who lives in the same house are able to join. She is my wife a...
  • Billy-J
  • Spotify Star
  • 1165 Views
  • 4 replies
  • 0 likes
  • Premium for Family
  • 1165 Views
  • 4 replies
  • 0 likes

Superuser Contribution I have adds on spotify premium

PlanPremiumCountryFranceDeviceall devicesOperating Systemall systems My Question or IssueI have adds on my spotify premium. There are music adds like check out the new ed sheran album!. I don't care. I pay for no adds, so just disable adds please!!

  • Regular
  • Plan Premium Country France Device all devices Operating System all systems   My Question or Issue I have adds on my spotify premium. There are music adds like check out the new ed she...
  • Morré
  • Regular
  • 238 Views
  • 4 replies
  • 0 likes
  • Premium for Family
  • 238 Views
  • 4 replies
  • 0 likes

Superuser Contribution Can't create an account for a 14 year old

Family Premium. USA. Trying to add my 14 year old son to our Family Premium plan under a regular account (not a kids account - I'm reading he's eligible after age 13 with parent authorization). I create an invitation link. He can't use it unless he h...

  • Casual Listener
  • Family Premium. USA.   Trying to add my 14 year old son to our Family Premium plan under a regular account (not a kids account - I'm reading he's eligible after age 13 with parent a...
  • Novy
  • Moderator
  • 1128 Views
  • 11 replies
  • 0 likes
  • Premium for Family
  • 1128 Views
  • 11 replies
  • 0 likes

Superuser Contribution Premium Family

Hi,I started my Premium Family account around year ago, but i had to stop my payment because of problems with my card. Now, I want to rejoin but everytime that i accept payment to start account it redirects me to 404 page. Can someone help me or at l...

  • Visitor
  • Hi, I started my Premium Family account around year ago, but i had to stop my payment because of problems with my card. Now, I want to rejoin but everytime that i accept payment to start account i...
  • Vasil
  • Moderator
  • 101 Views
  • 1 replies
  • 0 likes
  • App & Features
  • 101 Views
  • 1 replies
  • 0 likes

Superuser Contribution Family Mix not showing after renewing premium family plan

PlanPremium FamilyCountryAustraliaDevice(iPhone 7,8,13)Operating System(iOS 15.3.1) My Question or IssueFamily mix is not showing for any of the family members expect the plan manager. I have tried to share via txt and followed the previous FAQ to le...

  • Newbie
  • Plan Premium Family Country Australia Device (iPhone 7,8,13) Operating System (iOS 15.3.1)   My Question or Issue Family mix is not showing for any of the family members expect the p...
  • Vasil
  • Moderator
  • 123 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 123 Views
  • 1 replies
  • 0 likes

Family Plan, college student

I'm in the U.S. and I'm considering upgrading to the Premium Family plan. I am wondering if my college-student son, who lives on-campus, can be included in that membership. He still uses our physical postal-address.

  • Newbie
  • I'm in the U.S. and I'm considering upgrading to the Premium Family plan.  I am wondering if my college-student son, who lives on-campus, can be included in that membership.  He still u...
  • Hous194
  • Casual Listener
  • 879 Views
  • 2 replies
  • 0 likes
  • Premium for Family
  • 879 Views
  • 2 replies
  • 0 likes

Daughter cant join family account

Daughter cant join family account. She was removed before but is being added again. Same account and same email but she gets the error saying you can only join once a year.Any help?

  • Newbie
  • Daughter cant join family account. She was removed before but is being added again. Same account and same email but she gets the error saying you can only join once a year. Any help?
  • Maxim
  • Spotify Star
  • 131 Views
  • 2 replies
  • 0 likes
  • Premium for Family
  • 131 Views
  • 2 replies
  • 0 likes

Family Invite not working

Hi Guys can anyone help me!!! When i accept a family invitation i click 'accept invitation' take me through to the confirmation page where i place my details in to confirm i live in the same house, however it does not accept my details and continues ...

  • Casual Listener
  • Hi Guys can anyone help me!!! When i accept a family invitation i click 'accept invitation' take me through to the confirmation page where i place my details in to confirm i live in the same house, h...
  • drewduds
  • Visitor
  • 2361 Views
  • 6 replies
  • 0 likes
  • 2361 Views
  • 6 replies
  • 0 likes

Superuser Contribution adding family members to family plan internationally

I have signed up for the premium family plan. I live in Germany. It won't allow me to add any family members; we put in the address, but it continually says 'you don't live here'. Any suggestions?

  • Visitor
  • I have signed up for the premium family plan.  I live in Germany.  It won't allow me to add any family members; we put in the address, but it continually says 'you don't live here'.  A...
  • Novy
  • Moderator
  • 134 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 134 Views
  • 1 replies
  • 0 likes

Superuser Contribution Error - Adresses are not matching

PlanFamily PremiumCountrySwitzerland I just upgraded my premium account to a family premium account. Now I wanted to invite my family members - but they always get the same error "you have to live in the same country". When I registered Spotify (a co...

  • Newbie
  • Plan Family Premium Country Switzerland   I just upgraded my premium account to a family premium account. Now I wanted to invite my family members - but they always get the same error "y...
  • Vasil
  • Moderator
  • 128 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 128 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premiun

Hello! I'm having trouble trying to connect at my family plan. I open the link, follow the steps and it keeps saying that my street name is wrong - which is really strange because I know I write in the right form. What should I do?

  • Newbie
  • Hello! I'm having trouble trying to connect at my family plan. I open the link,  follow the steps and it keeps saying that my street name is wrong - which is really strange because I know I w...
  • Alex
  • Moderator
  • 216 Views
  • 2 replies
  • 0 likes
  • 216 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution why can my family only play on one device at a time?

PlanFamily premium CountryAotearoa DeviceGoogle home (multiple) Operating SystemGoogle home My Question or Issue If one family member tries to play music on google home, while another is also playing music on another device, we get the message "Sorry...

  • Casual Listener
  • Plan Family premium   Country Aotearoa   Device Google home (multiple)   Operating System Google home   My Question or Issue   If one family member tries to p...
  • coreybirtles
  • Casual Listener
  • 5057 Views
  • 9 replies
  • 0 likes
  • Premium for Family
  • 5057 Views
  • 9 replies
  • 0 likes

Superuser Contribution Family subscription problem

Hello I have a problem with my family subscription. I've got a premium subscription and want to invite my girlfriend to the family subscription. But I can't find this option in my account (neither in phone and on the website). May it is caused by cou...

  • Newbie
  • Hello  I have a problem with my family subscription. I've got a premium subscription and want to invite my girlfriend to the family subscription. But I can't find this option i...
  • Vasil
  • Moderator
  • 176 Views
  • 2 replies
  • 0 likes
  • Premium for Family
  • 176 Views
  • 2 replies
  • 0 likes

App Version 8.5.28 does not go online anymore

Last week I changed from Premium to family account.Now the ipad of my daughter, working with the main account before this change, does not go online anymore.She is using an iPad iOS Version 10.5, no upgrade possible anymore. The spotify app is versio...

  • Newbie
  • Last week I changed from Premium to family account. Now the ipad of my daughter, working with the main account before this change, does not go online anymore. She is using an iPad iOS Version 10.5...
  • Maxim
  • Spotify Star
  • 148 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 148 Views
  • 1 replies
  • 0 likes

Superuser Contribution How many in familyplan?

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHiI have familyplan and there it says I only can have 5 accounts. But accordind to the inform...

  • Visitor
  • ...ave familyplan and there it says I only can have 5 accounts. But accordind to the information about familyplan it sägs 6. Why can I only have 5?
  • Elena
  • Moderator
  • 115 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 115 Views
  • 1 replies
  • 0 likes

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