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Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 137238 Views
  • 32 replies
  • 8 likes
  • 137238 Views
  • 32 replies
  • 8 likes

Superuser Contribution When will spotify work with Sonos Voice Control?

Sonos Voice Control has been out for some time now, and still does not work with Spotify. Once this is enabled, I can move to a Spotify Family plan and put the Sonos speakers in my kid's rooms. When will the happen?

  • Casual Listener
  • Sonos Voice Control has been out for some time now, and still does not work with Spotify. Once this is enabled, I can move to a Spotify Family plan and put the Sonos speakers in my kid's rooms. W...
  • ML252
  • Newbie
  • 14367 Views
  • 9 replies
  • 20 likes
  • 14367 Views
  • 9 replies
  • 20 likes

Solved!!Superuser Contribution Can I transfer my account from my Family account without having to create a whole new account?

I am currently on a family plan and am I’m wanting to leave my family account and start one with my wife, mom and I. Is there a way for my to remove my account from my current family plan and then create a new family account with my wife, she’s on he...

  • Casual Listener
  • I am currently on a family plan and am I’m wanting to leave my family account and start one with my wife, mom and I. Is there a way for my to remove my account from my current family plan and then c...
  • Vasil
  • Moderator
  • 19089 Views
  • 5 replies
  • 0 likes
  • Premium for Family
  • 19089 Views
  • 5 replies
  • 0 likes

Superuser Contribution Explicit songs NOT appearing in shared kids playlist

PlanPremium Family CountryEnglandDevicePlan Owner: Samsung Galaxy S21 Kid phone: iPhone 6 Hi, My 11 year old daughter is set up on a Spotify Kids account as part of our Premium Family account. We obviously don't want her to have access to ALL explici...

  • Casual Listener
  • Plan Premium Family  Country England Device Plan Owner: Samsung Galaxy S21  Kid phone: iPhone 6   Hi,    My 11 year old daughter is set up on a Spotify Kids a...
  • Ivelina
  • Moderator
  • 2147 Views
  • 15 replies
  • 1 likes
  • Premium for Family
  • 2147 Views
  • 15 replies
  • 1 likes

Plano premium família com anúncios

Olá! Primeiramente, por que é impossível entrar em contato com o suporte? Até mesmo postar nessa comunidade é trabalhoso. Horrível! Cade o simples botão de acesso ao suporte? Um email? Chat? Incrível o quanto dificultam...Vamos ao segundo problema......

  • Casual Listener
  • Olá! Primeiramente, por que é impossível entrar em contato com o suporte? Até mesmo postar nessa comunidade é trabalhoso. Horrível! Cade o simples botão de acesso ao suporte? Um email? Chat? Incrível...
  • Bittencourt
  • Spotify Star
  • 101 Views
  • 1 replies
  • 0 likes
  • 101 Views
  • 1 replies
  • 0 likes

Solved!! Um membro que adicionei no meu Plano Familiar está ativo mas continua recebendo propagandas...

Olá, boa tarde. Adicionei um membro da minha família ontem (já havia 3 comigo que sou adm), e a conta dela continue aparecendo propagandas entre as músicas.O que deve ser feito para solucionar o problema ? Aguardo retorno.Obrigada, Rebeca Vinholi

  • Casual Listener
  • Olá, boa tarde.   Adicionei um membro da minha família ontem (já havia 3 comigo que sou adm), e a conta dela continue aparecendo propagandas entre as músicas. O que deve ser feito para soluci...
  • alebs888
  • Casual Listener
  • 4503 Views
  • 8 replies
  • 0 likes
  • 4503 Views
  • 8 replies
  • 0 likes

Superuser Contribution Pq tenho que renovar todo mês o plano Premium família?

Tive um problema com o chip do meu cartão, pedi um novo, durante esse processo a conta ficou suspensa, tive que assinar de novo, só que antigamente era debitado automaticamente da minha conta todo mês, agora me parece que tenho que assinar todo mês. ...

  • Visitor
  • Tive um problema com o chip do meu cartão, pedi um novo, durante esse processo a conta ficou suspensa, tive que assinar de novo, só que antigamente era debitado automaticamente da minha conta todo mê...
  • Vasil
  • Moderator
  • 84 Views
  • 1 replies
  • 0 likes
  • 84 Views
  • 1 replies
  • 0 likes

Duo partner not being allowed to join saying can only join once

They’re getting this message You can join someone else's Premium plan only once every 12 months.Still want to change plans? We'll help you find another Premium plan that's right for you

  • Visitor
  • They’re getting this message You can join someone else's Premium plan only once every 12 months. Still want to change plans? We'll help you find another Premium plan that's right for you
  • Maxim
  • Spotify Star
  • 117 Views
  • 1 replies
  • 0 likes
  • 117 Views
  • 1 replies
  • 0 likes

Why am i not able to get annual premium family option under one time pay.

I need annual pack for spotify premium please do something i am not able ti find that option is it removed if so why is it removed it was actually best for me and my fam

  • Visitor
  • I need annual pack for spotify premium please do something i am not able ti find that option is it removed if so why is it removed it was actually best for me and my fam
  • Maxim
  • Spotify Star
  • 91 Views
  • 1 replies
  • 0 likes
  • 91 Views
  • 1 replies
  • 0 likes

Spotify Premium Duo

I have Spotify Premium Duo and when my wife tries to accept the invite it says that addresses do not match, despite the fact that they are exactly the same, chosen from suggested by Google I don't get why and it's irritating

  • Casual Listener
  • I have Spotify Premium Duo and when my wife tries to accept the invite it says that addresses do not match, despite the fact that they are exactly the same, chosen from suggested by Google   I...
  • Maxim
  • Spotify Star
  • 152 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 152 Views
  • 3 replies
  • 0 likes

Superuser Contribution Cant listen on two devices even though we have have Premium Acct

My husband and I pay for a Spotify Duo account. Our Google Home devices and our car's Android set up is connected through my username. So every time he is using those devices - listening at home or in the car, I can't listen to my own Spotify. It kic...

  • Visitor
  • My husband and I pay for a Spotify Duo account. Our Google Home devices and our car's Android set up is connected through my username. So every time he is using those devices - listening at home or i...
  • Joan
  • Moderator
  • 154 Views
  • 1 replies
  • 0 likes
  • 154 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium Family invitation link expired

I tried joining my family's Premium for Family, by following the invitation-link. I worked the first time, but my account was still connected to the premium-plan I had before, so I clicked to deactivate this Premium-account, but it also deactivated m...

  • Visitor
  • I tried joining my family's Premium for Family, by following the invitation-link. I worked the first time, but my account was still connected to the premium-plan I had before, so I clicked to d...
  • Joan
  • Moderator
  • 1081 Views
  • 6 replies
  • 0 likes
  • Premium for Family
  • 1081 Views
  • 6 replies
  • 0 likes

Superuser Contribution Re: why can my family only play on one device at a time?

We are logged in on our respective account and it does not work. For example, I will be listening in the car and my wife will be listening at home (logged into our respective accounts) and one of us will interrupt the other.

  • Visitor
  • We are logged in on our respective account and it does not work. For example, I will be listening in the car and my wife will be listening at home (logged into our respective accounts) and one of us ...
  • Joan
  • Moderator
  • 93 Views
  • 1 replies
  • 0 likes
  • 93 Views
  • 1 replies
  • 0 likes

Solved!! Spotify for Kids

I'd like to create an account for my seven year old son and I'd like to join his account to my Spotify Premium Family. I can't create a regular account for him, as he es too young. When trying to install Spotify for Kids it tells me "not available in...

  • Casual Listener
  • I'd like to create an account for my seven year old son and I'd like to join his account to my Spotify Premium Family. I can't create a regular account for him, as he es too young. When trying to i...
  • Maxim
  • Spotify Star
  • 962 Views
  • 5 replies
  • 1 likes
  • 962 Views
  • 5 replies
  • 1 likes

I'm traveling to another country for a week. Can I still use my family premium plan?

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Newbie
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Maxim
  • Spotify Star
  • 98 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 98 Views
  • 1 replies
  • 0 likes

Superuser Contribution A family member has new phone. How do I re-add their existing family profil

I have a family plan, my daughter has a new phone and i cant figure out how to log her back into her spotify account from my family plan

  • Visitor
  • I have a family plan, my daughter has a new phone and i cant figure out how to log her back into her spotify account from my family plan
  • Maxim
  • Spotify Star
  • 228 Views
  • 1 replies
  • 0 likes
  • 228 Views
  • 1 replies
  • 0 likes

Change subscription

I want to go from single premium to family, but there's an error message saying "oups, try again later". That for several days... Any ideas?

  • Visitor
  • I want to go from single premium to family, but there's an error message saying "oups, try again later". That for several days... Any ideas?
  • Bittencourt
  • Spotify Star
  • 99 Views
  • 1 replies
  • 0 likes
  • 99 Views
  • 1 replies
  • 0 likes

Superuser Contribution Suspendre un membre de la famille sans le supprimer

PlanFree/PremiumCountryFranceDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueComment puis-je suspendre l'accès à un membre de ma famille à mon compte Spotify Famille...

  • Casual Listener
  • Plan Free/Premium Country France Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Comment...
  • MihailY
  • Moderator
  • 121 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 121 Views
  • 3 replies
  • 0 likes

Superuser Contribution Duda plan familiar

Me sacaron de el plan familiar de mi ex novia, por obias razones, pero tiene unos días que lo habia abierto, no puedo a ingresar a un grupo nuevo? o puedo hacer mi propio grupo familiar?

  • Casual Listener
  • Me sacaron de el plan familiar de mi ex novia, por obias razones, pero tiene unos días que lo habia abierto, no puedo a ingresar a un grupo nuevo? o puedo hacer mi propio grupo familiar?  
  • Eni
  • Moderator
  • 292 Views
  • 5 replies
  • 0 likes
  • Premium for Family
  • 292 Views
  • 5 replies
  • 0 likes

Superuser Contribution Cant pay for plan.

I've tried paying via PayPal and also tried entering my card directly under my account, but it doesn't work.Jerg has deleted cookies and tried 3 different browsers without success. my bank says that the problem lies with Spotify, but it is difficult ...

  • Regular
  • I've tried paying via PayPal and also tried entering my card directly under my account, but it doesn't work. Jerg has deleted cookies and tried 3 different browsers without success. my bank says tha...
  • Susan_GP
  • Moderator
  • 210 Views
  • 5 replies
  • 0 likes
  • Premium for Family
  • 210 Views
  • 5 replies
  • 0 likes