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I can’t join our family subscription and when I try it tells me that I can’t change twice in 12th months even though I haven’t changed my subscription for over 18 months plus does anyone know how I can get help with this problem?
Newbie
82967 Views
66 replies
5 likes
My wife is a keen listener of e-books and I am not. I am the Plan Manager for our family account. There are 3 users me, my wife and my daughter. I cannot transfer access to e-Books to my wife (I asked on here already). I now want my wife to be our Pl...
Newbie
63791 Views
31 replies
8 likes
PlanPremium Family Device(iPad) Operating System(iOS latest) My Question or IssueHi, when i browse my app under my account, I can see audiobooks which are able to be played. However when I use my kids premium family login under their iPad, same audio...
Newbie
199019 Views
265 replies
33 likes
The mail with request of spotify to verify the home adress was on spam and now a family member is blocked for 12 months. How can I reactivate the account?
Casual Listener
30043 Views
44 replies
4 likes
I've tried on different devices, different browser, tried every part of my address. Can't find any addresses in my village or nearby town.
I've tried on different devices, different browser, tried every part of my address. Can't find any addresses in my village or nearby town.
Visitor
1075 Views
7 replies
2 likes
On holidays and Spotify not working
On holidays and Spotify not working
Spotify Star
221 Views
1 replies
0 likes
I have a premium Family plan. The person listed as "manager" is my former daughter-in-law who cheated on my son and moved out of the house. How can I delete her as manager? I pay the bill but am not the manager
I have a premium Family plan. The person listed as "manager" is my former daughter-in-law who cheated on my son and moved out of the house. How can I delete her as manager? I pay the bill but am n...
Spotify Star
245 Views
1 replies
1 likes
Plan/Premium FamilyCountryFrance My Question or IssueMy daughter turned 13. I sent her a link to join our Family account. Turned out that when filling the form it said she had not the required age to get a Spotify account… The required age is suppose...
Plan /Premium Family Country France My Question or Issue My daughter turned 13. I sent her a link to join our Family account. Turned out that when filling the form it s...
Spotify Star
330 Views
1 replies
0 likes
PlanPremium FamilyCountryUSADeviceiPhone Operating System My Question or IssueI am the Plan Manager for my Premium Family account, but the only person who uses Spotify is my daughter, who is a student. How can I make her the Plan Manager on a Student...
Plan Premium Family Country USA Device iPhone Operating System My Question or Issue I am the Plan Manager for my Premium Family account, but the only person who uses S...
Casual Listener
431 Views
2 replies
0 likes
PlanFamily PremiumCountryUSDeviceiOS and WebOperating SystemiOS 18 My Question or IssueWe currently have a Family Premium plan and a 14 year old. I turned the explicit filter on that account so they can't play explicit songs. For some reason it seems...
Plan Family Premium Country US Device iOS and Web Operating System iOS 18 My Question or Issue We currently have a Family Premium plan and a 14 year old. I turned the e...
Moderator
337 Views
2 replies
0 likes
Invited my daughter to create an account under my Premium Family Plan and it was fine for a few weeks but it recently started logging her out randomly and now cant sign back in. Says wrong username/password combo. When trying to reset password it say...
Invited my daughter to create an account under my Premium Family Plan and it was fine for a few weeks but it recently started logging her out randomly and now cant sign back in. Says wrong username/p...
Spotify Star
298 Views
1 replies
0 likes
PlanPremium Family Philippines DeviceMacbook Air M1 Operating SystemVentura OS My Question or IssueFor some odd reason, my automatic payment didn't go through and my Family Subscription was cancelled. I renewed and now I had to input an address to ad...
Plan Premium Family Philippines Device Macbook Air M1 Operating System Ventura OS My Question or Issue For some odd reason, my automatic payment didn't go t...
Not applicable
349 Views
2 replies
0 likes
I thought the family plan was to allow us to listen separately without changing what someone else was listening to but my family made it known today that it wasn’t working like that and I would like to know why
I thought the family plan was to allow us to listen separately without changing what someone else was listening to but my family made it known today that it wasn’t working like that and I would l...
Spotify Star
374 Views
1 replies
0 likes
I am currently subscribed to the Premium Family plan with monthly payments. I would like to know if it's possible to switch to a manual payment option for this plan and how to do it.
I am currently subscribed to the Premium Family plan with monthly payments. I would like to know if it's possible to switch to a manual payment option for this plan and how to do it.
Spotify Star
223 Views
1 replies
0 likes
i'm currently a member of a premium family plan but i am not the manager. how can i remove myself from the family plan without disrupting the other members? can i use the same account to start a new family plan so that i can keep my playlists and spo...
i'm currently a member of a premium family plan but i am not the manager. how can i remove myself from the family plan without disrupting the other members? can i use the same account to start a n...
Spotify Star
213 Views
1 replies
0 likes
PlanPremium FamilyCountryDenmarkDeviceiPhone 11 My Question or Issue Spotify Family goes on and off premium on my daughter's app. We've had Family for many years, which has worked perfectly. However, I recently missed a payment, which caused everyone...
Plan Premium Family Country Denmark Device iPhone 11 My Question or Issue Spotify Family goes on and off premium on my daughter's app. We've had Family for many y...
Moderator
282 Views
1 replies
0 likes
Family plan member for many years. Can't log in with my credentials to spotify kids via the app on ipad (latest rev). This was a clean install. The install on my son's other ipad is fine and working. I thought maybe because it was in use that I could...
Family plan member for many years. Can't log in with my credentials to spotify kids via the app on ipad (latest rev). This was a clean install. The install on my son's other i...
Moderator
6349 Views
25 replies
0 likes
PlanPremium FamilyCountryUSDeviceChromeOperating SystemWindows 10 My Question or IssueI am trying to add my daughter to the family account. I copy the link and send to her. When she clicks on it, it says "Email or username isn't linked to a Spotify a...
Plan Premium Family Country US Device Chrome Operating System Windows 10 My Question or Issue I am trying to add my daughter to the family account. I copy the link and send to her. W...
Spotify Star
467 Views
3 replies
0 likes
HI; I am living in France and purchased a family premium plan few days ago.I then sent an invitation to my Wife, but she fails the address validation step. We have checked several times and the address she enters is exactly the same as the one I have...
HI; I am living in France and purchased a family premium plan few days ago. I then sent an invitation to my Wife, but she fails the address validation step. We have checked several times and the a...
Casual Listener
247 Views
1 replies
0 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Spotify Star
172 Views
1 replies
0 likes
Planfamily premiumCountryUSA DeviceWindows 11 My Question or Issuei am trying to add a person to the family premium account i have 4 slots used and 2 available. Adding person on windows 11, has a spotify account. sent a join plan email to the person ...
Plan family premium Country USA Device Windows 11 My Question or Issue i am trying to add a person to the family premium account i have 4 slots used and 2 available.&n...
Spotify Star
224 Views
1 replies
1 likes
I've already followed all the alternatives that Spotify says, and I still can't join the family plan, because it says the addresses don't match. If I enter the house number, the result shows another zip code, if I don't enter the house number, the zi...
I've already followed all the alternatives that Spotify says, and I still can't join the family plan, because it says the addresses don't match. If I enter the house number, the result shows a...
Spotify Star
212 Views
1 replies
1 likes
When I click on the link my partner sent me (she's sent a new link today even), and I enter my address, which we confirm matches the address she entered exactly, I get "something went wrong".
When I click on the link my partner sent me (she's sent a new link today even), and I enter my address, which we confirm matches the address she entered exactly, I get "something went wrong".
Spotify Star
201 Views
1 replies
1 likes
My wife and I share a premium family account. I am able to access audiobooks but they are not available to her? How can I get her access?
My wife and I share a premium family account. I am able to access audiobooks but they are not available to her? How can I get her access?
Casual Listener
330 Views
2 replies
1 likes
