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Get help verifying your Premium for Family.
I can’t join our family subscription and when I try it tells me that I can’t change twice in 12th months even though I haven’t changed my subscription for over 18 months plus does anyone know how I can get help with this problem?
Newbie
79541 Views
65 replies
5 likes
My wife is a keen listener of e-books and I am not. I am the Plan Manager for our family account. There are 3 users me, my wife and my daughter. I cannot transfer access to e-Books to my wife (I asked on here already). I now want my wife to be our Pl...
Visitor
59055 Views
25 replies
8 likes
PlanPremium Family Device(iPad) Operating System(iOS latest) My Question or IssueHi, when i browse my app under my account, I can see audiobooks which are able to be played. However when I use my kids premium family login under their iPad, same audio...
Newbie
195765 Views
265 replies
33 likes
The mail with request of spotify to verify the home adress was on spam and now a family member is blocked for 12 months. How can I reactivate the account?
Casual Listener
29045 Views
44 replies
4 likes
Premium Family PlanUSA DevicesSonos, iPhone, iPad, Google Pixel My Question or IssueWe have the Premium Family Plan and use Sonos at home. When we stream Spotify on our Sonos system, I am unable to stream to my phone or otherwise at the same time. I ...
Premium Family Plan USA Devices Sonos, iPhone, iPad, Google Pixel My Question or Issue We have the Premium Family Plan and use Sonos at home. When we stream Spotify on our S...
Spotify Legend
1660 Views
1 replies
0 likes
Hi! I am the moderator of my family's premium plan. I am going to move and will therefore start a new premium duo plan with my girlfriend. Can I leave my plan and make someone else in my family the moderator or do they have to start a new plan? Kind ...
Hi! I am the moderator of my family's premium plan. I am going to move and will therefore start a new premium duo plan with my girlfriend. Can I leave my plan and make someone else in my family...
Spotify Star
1634 Views
1 replies
0 likes
PlanPremium familyCountryCanadaDevice(iPhone XR, Desktop)Operating System(iOS 10, Windows 10) My Question or IssueI have recently joined a different family plan and I have forgotten to leave the old family plan. I do not have contact with the old man...
Plan Premium family Country Canada Device (iPhone XR, Desktop) Operating System (iOS 10, Windows 10) My Question or Issue I have recently joined a different family plan and I...
Spotify Legend
960 Views
7 replies
0 likes
PlanPremium DuoCountryUSA My Question or IssueMy girlfriend added my current Spotify account to her Premium Duo subscription late last year. (Fall 2020)I'm in the process of transferring from my current account to a newly created account that isn't p...
Plan Premium Duo Country USA My Question or Issue My girlfriend added my current Spotify account to her Premium Duo subscription late last year. (Fall 2020) I'm in the process of trans...
Spotify Star
2556 Views
1 replies
0 likes
PlanPremiumCountryIndiaDeviceHP PAVILION DKOperating SystemWindows 10 My Question or IssueSo I had a premium duo plan going and wanted to upgrade to premium family but spotify didn't let me. so I cancelled my current plan which was gonna expire after...
Plan Premium Country India Device HP PAVILION DK Operating System Windows 10 My Question or Issue So I had a premium duo plan going and wanted to upgrade to premium family b...
Spotify Legend
1606 Views
5 replies
0 likes
Question: How can I switch to Family, without losing my playlists? I have a Premium account via my mobile provider. When I want to switch to Spotify Family, I get this message: Because you received Spotify Premium through one of our partners, you are...
Question: How can I switch to Family, without losing my playlists? I have a Premium account via my mobile provider. When I want to switch to Spotify Family, I get this m...
Community Legend
3929 Views
3 replies
0 likes
Hello everyone, I just signed up for Duo Premium, confirmed my address, invited my wife to join, put in the same address, and Spotify is saying it won't accept my wife because we aren't living at the same address. What is going on!? I restarted her p...
Hello everyone, I just signed up for Duo Premium, confirmed my address, invited my wife to join, put in the same address, and Spotify is saying it won't accept my wife because we aren't living at the...
Moderator
2001 Views
4 replies
0 likes
PlanFamily PremiumCountryGermany DevicePCOperating SystemWindows 10 My Question or IssueI cant invite my father we live in the same house and the invitation and the attempted to accept where on the same pc at the family address.I could invite my moth...
Plan Family Premium Country Germany Device PC Operating System Windows 10 My Question or Issue I cant invite my father we live in the same house and the invitation and the a...
Roadie
2740 Views
1 replies
0 likes
Hello!My family and I were switching to Spotify family premium plan. And for some reason instead of joining an existing family, my account somehow made his own.Can I still switch to my family’s plan? If so, how can I do it?P.S. In attachments, a phot...
Hello! My family and I were switching to Spotify family premium plan. And for some reason instead of joining an existing family, my account somehow made his own. Can I still switch to my family’s p...
Moderator
1438 Views
2 replies
1 likes
PlanPremium FamilyCountryUKDeviceiPhones se, 11, 7, Sonos new generationOperating SystemiOS 14My Question or Issue Hi There, We have multiple Sonos devices at home (Sonos One, Five, Move etc) and we have Spotify family with 4 active accounts (Me, Wif...
Plan Premium Family Country UK Device iPhones se, 11, 7, Sonos new generation Operating System iOS 14 My Question or Issue Hi There, We have multiple Sonos devices at h...
Spotify Legend
856 Views
1 replies
0 likes
CAN'T FIND PODCASTS!I just joined the Spotify for Family plan hoping to listen to some good podcasts but I can't find any! PLEASE HELP! PlanFamily PremiumCountryBangladesh DeviceOnePlus 3TOperating SystemAndroid Oxygen 9.0.6 My Question or IssueAre p...
CAN'T FIND PODCASTS! I just joined the Spotify for Family plan hoping to listen to some good podcasts but I can't find any! PLEASE HELP! Plan Family Premium Country B...
Spotify Legend
1298 Views
1 replies
1 likes
Plan CountryMalaysiaDevice Operating System My Question or IssueWe have used the family plan for about a year or so now through our Maxis mobile plan, but recent issues with Maxis made this option unavailable. We still wish to use Spotify Premium, so...
Plan Country Malaysia Device Operating System My Question or Issue We have used the family plan for about a year or so now through our Maxis mobile plan, but r...
Spotify Legend
555 Views
1 replies
0 likes
Recently i moved back with my family and my ex-housemate remove me from the family plan, now i wanna subscribe to a family plan together with my family, but someone I'm not eligible for that, why?
Recently i moved back with my family and my ex-housemate remove me from the family plan, now i wanna subscribe to a family plan together with my family, but someone I'm not eligible for that, w...
Spotify Legend
2782 Views
1 replies
0 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Moderator
38314 Views
23 replies
2 likes
As a premium for family subscriber I would love to get the Kids app to be available also in Austria. For Germany it has been rolled out already and I would hope to get it for Austria too any time soon - my kids love to listen to audibles and music bu...
As a premium for family subscriber I would love to get the Kids app to be available also in Austria. For Germany it has been rolled out already and I would hope to get it for Austria too any time s...
Casual Listener
7064 Views
12 replies
21 likes
My daughter missed the mail in which she were supose to to verify the adress when I have added her to my family plan. Now Spotify says that I have to wait 12 month before I can invite her again. This cant be possible!? What can I do to get a new chan...
My daughter missed the mail in which she were supose to to verify the adress when I have added her to my family plan. Now Spotify says that I have to wait 12 month before I can invite her again. T...
Roadie
773 Views
1 replies
0 likes
PlanPremiumCountryIrelandDeviceDoesn't matter. Multiple os affected My Question or IssueHave 7 alexa devices. Also have a family plan with four users. Spotify connect cannot handle multiple logons (hello.this is the 21st century,just saying). Only on...
Plan Premium Country Ireland Device Doesn't matter. Multiple os affected My Question or Issue Have 7 alexa devices. Also have a family plan with four users. Spotify connect cannot h...
Roadie
1937 Views
5 replies
1 likes
is there any ways to purchase the family plan 12 months (or more than 1 month) at once? overlapping the monthly would be nice too, so the plan ends up on 2022.we are using 1 month free for the first purchase.and i can see anything except monthly now
is there any ways to purchase the family plan 12 months (or more than 1 month) at once? overlapping the monthly would be nice too, so the plan ends up on 2022. we are using 1 month free f...
Spotify Star
732 Views
1 replies
0 likes
Plan: Premium FamilyCountry: USADevice: Any I've enabled the explicit content filter on several of my kids' accounts (part of our family plan). However, this filter seemingly does nothing other than prevent them from playing a song already categorize...
Plan: Premium Family Country: USA Device: Any I've enabled the explicit content filter on several of my kids' accounts (part of our family plan). However, this filter seemingly does n...
Visitor
1985 Views
6 replies
0 likes
PlanPremium FamilyCountryPortugal DeviceAnyOperating SystemAny My Question or IssueI have a Family Plan with my brother in law and my wife in the same plan, we live in the same house. About a month ago I received an email for my brother to check his ...
Plan Premium Family Country Portugal Device Any Operating System Any My Question or Issue I have a Family Plan with my brother in law and my wife in the same plan, we live i...
Spotify Legend
608 Views
1 replies
0 likes
