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I accepted an invitation to join a family plan. I obviously live at the same address and I was trying to do this while staying there too actually. When I typed the address it said it didn´t match. I decided to literally copy the address from the mast...
Newbie
72953 Views
61 replies
6 likes
I can’t join our family subscription and when I try it tells me that I can’t change twice in 12th months even though I haven’t changed my subscription for over 18 months plus does anyone know how I can get help with this problem?
Visitor
88639 Views
71 replies
5 likes
My wife is a keen listener of e-books and I am not. I am the Plan Manager for our family account. There are 3 users me, my wife and my daughter. I cannot transfer access to e-Books to my wife (I asked on here already). I now want my wife to be our Pl...
Visitor
70374 Views
39 replies
8 likes
PlanPremium Family Device(iPad) Operating System(iOS latest) My Question or IssueHi, when i browse my app under my account, I can see audiobooks which are able to be played. However when I use my kids premium family login under their iPad, same audio...
Newbie
203402 Views
265 replies
33 likes
Hi wonder if someone can help. Have had a Spotify Premium account for ages, but now decided to go for the family account.Before my daughter and I shared the music time, with only one of us using it at a time.Now I have ammended the account as we both...
Hi wonder if someone can help. Have had a Spotify Premium account for ages, but now decided to go for the family account. Before my daughter and I shared the music time, with only one of u...
Spotify Star
1892 Views
5 replies
0 likes
Hi, I had a Duo account with my wife and just upgraded to family so that our kids could have their own accounts as well. But when I upgraded my wife got kicked out of premium without any warning. Superbad experience, how is it possible that the upgra...
Hi, I had a Duo account with my wife and just upgraded to family so that our kids could have their own accounts as well. But when I upgraded my wife got kicked out of premium w...
Spotify Star
491 Views
1 replies
0 likes
Hello,I currently have a Solo Premium subscription with the billing date being on the 1st of the month.I'm expecting to switch into a Duo Premium subscription, so I was wondering how the billing date will change (if so); and what would I need to do t...
Hello, I currently have a Solo Premium subscription with the billing date being on the 1st of the month. I'm expecting to switch into a Duo Premium subscription, so I was wondering how the billing ...
Spotify Star
933 Views
1 replies
0 likes
Will all the members in my plan be removed in the next billing? If that happens can they re-join my plan immediately again or they have to wait 12 months to cool-down. Or maybe their region will automatically change to the new country tied to my new ...
Will all the members in my plan be removed in the next billing? If that happens can they re-join my plan immediately again or they have to wait 12 months to cool-down. Or maybe their region will auto...
Moderator
738 Views
1 replies
0 likes
Hello, is the family subscription option available for Vietnam region?
Hello, is the family subscription option available for Vietnam region?
Newbie
8947 Views
4 replies
5 likes
PlanFamily PremiumCountryMéxicoDeviceDesktop PC and LG smartphoneOperating SystemWindows 11 and Android 12 My Question or IssueI have upgraded my premium plan to a family version now that my nephew wanted his own account, so I created a new one for h...
Plan Family Premium Country México Device Desktop PC and LG smartphone Operating System Windows 11 and Android 12 My Question or Issue I have upgraded my premium plan to a family v...
Moderator
657 Views
1 replies
0 likes
PlanPremium FamilyCountryNetherlandsDevicePC, tabletsOperating Systemwindows 10 64-bit My Question or Issue Found the same question posted in 2016 and 2018. Still wondering. Before I can add my children into the family account, I must make them a spo...
Plan Premium Family Country Netherlands Device PC, tablets Operating System windows 10 64-bit My Question or Issue Found the same question posted in 2016 and 2018. S...
Casual Listener
513 Views
2 replies
0 likes
Hi, my problem is that I registered my Spotify in Poland, and chosen family Spotify, then I moved to Denmark and trying add my girlfriend to it, she has Spotify registration on Denmark and there is some issue to add her, I did sent her invitation, I ...
Hi, my problem is that I registered my Spotify in Poland, and chosen family Spotify, then I moved to Denmark and trying add my girlfriend to it, she has Spotify registration on Denmark and there is s...
Spotify Star
472 Views
1 replies
0 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Spotify Legend
992 Views
1 replies
0 likes
PlanFamily PremiumCountrySouth Africa DeviceSamsungOperating SystemAndroid My Question or IssueHey Guys, I have just signed up to Spotify family account. I have a son who had his own premium that I have sent the link to move across and 2 daughters th...
Plan Family Premium Country South Africa Device Samsung Operating System Android My Question or Issue Hey Guys, I have just signed up to Spotify family a...
Moderator
588 Views
1 replies
0 likes
Plan: Premium FamilyCountry: Ireland Device: All devicesOperating System: Multiple OS Hi there,I have a Premium Family plan that includes my daughter's account - I can see it on the plan and have also checked through a playlist of hers, so it exists!...
Plan: Premium Family Country: Ireland Device: All devices Operating System: Multiple OS Hi there, I have a Premium Family plan that includes my daughter's account - I can see i...
Moderator
805 Views
2 replies
0 likes
Hi! I’d like to join Family plan, but other members and I live in different countries. Would it be possible for them to join me? thank you in advance!
Hi! I’d like to join Family plan, but other members and I live in different countries. Would it be possible for them to join me? thank you in advance!
Spotify Legend
1012 Views
2 replies
0 likes
Hi, I would like to change the payment method for my Family plan, but I can't find the option to do so. The method described in the Support section doesn't work. Any advice? Thanks!
Hi, I would like to change the payment method for my Family plan, but I can't find the option to do so. The method described in the Support section doesn't work. Any advice? &n...
Spotify Star
663 Views
1 replies
0 likes
PlanSpotify DuoCountryPolandDeviceiphone 6s and iphone SEOperating SystemiOS 14My Question or IssueHi Guys,my question is mostly added in title: I want to change subscription from Spotify Duo to Spotify Family. My wife is a partner in Duo and has lot...
...rom Spotify Duo to Spotify Family. My wife is a partner in Duo and has lots of stuff saved on hers account (playlist, settings, audiobooks etc.). And I wish to know that, when I change subscription t...
Community Legend
892 Views
1 replies
0 likes
PlanPremiumCountryRussian->UkraineMy Question or IssueCan i change family country from russian to Ukraine ? Because to change country i have to update payment method but i can't do this with new rules. Or i can update country when my family subscript...
Plan Premium Country Russian->Ukraine My Question or Issue Can i change family country from russian to Ukraine ? Because to change country i have to update payment method but i can't do t...
Spotify Star
1785 Views
1 replies
0 likes
Why is it called a "family" plan when it's not really a family plan at all?It should be called a household plan. I want to share my "family plan" with my boys and my sister. They are family but they don't live with me. My boys live with their mother ...
Why is it called a "family" plan when it's not really a family plan at all? It should be called a household plan. I want to share my "family plan" with my boys and my sister. They are family but t...
Gig Goer
1864 Views
5 replies
6 likes
After everyone was logged out of Spotify a couple of days ago my husband cannot login to his account. I have Premium Family, I have had it for a long time and my husband has always been added to it but since being logged out we cannot get my husbands...
After everyone was logged out of Spotify a couple of days ago my husband cannot login to his account. I have Premium Family, I have had it for a long time and my husband has always been a...
Spotify Star
910 Views
1 replies
0 likes
BonjourDepuis le crash de Spotify, tout le monde a pu se reconnecter à son compte à l'exception de ma jeune fille... Impossible de retrouver l'adresse mail et le mot de passe que nous avions renseignés.Dans mon profil je vois bien les différents comp...
Bonjour Depuis le crash de Spotify, tout le monde a pu se reconnecter à son compte à l'exception de ma jeune fille... Impossible de retrouver l'adresse mail et le mot de passe que nous avions rensei...
Spotify Star
3628 Views
1 replies
0 likes
PlanPremiumCountrySweden DeviceiPhone's different typesOperating SystemiOS 10 My Question or IssueI have three family members on my Premium account, they have had their users for around three years or more. Yesterday Spotify was down at least in Swed...
Plan Premium Country Sweden Device iPhone's different types Operating System iOS 10 My Question or Issue I have three family members on my Premium account, they have had t...
Spotify Star
1378 Views
3 replies
3 likes
Dear community,As of yesterday I was suddenly logged out of all my apps and devices. I live in the Netherlands, but I am currently in Norway. I received an error stating that I extended my use of Spotify in a different country and should change my se...
Dear community, As of yesterday I was suddenly logged out of all my apps and devices. I live in the Netherlands, but I am currently in Norway. I received an error stating that I extended my use of...
Casual Listener
1973 Views
2 replies
0 likes
