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Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 136746 Views
  • 32 replies
  • 8 likes
  • 136746 Views
  • 32 replies
  • 8 likes

Family plan link will not change family to Premium

My Question or IssueI have had a family plan for several months. My family receives the link, but when they open the plan, it does not change them to premium, it remains the free version. I have been trying for months (all while paying for the family...

  • Newbie
  • My Question or Issue I have had a family plan for several months. My family receives the link, but when they open the plan, it does not change them to premium, it remains the free version. I have b...
  • Rene01
  • Community Legend
  • 262 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 262 Views
  • 1 replies
  • 0 likes

Switching from a Vodafone linked account to a family accout

I currently get my Spotify subscription via my Vodafone contract. I'm switching networks so want to sign up for the family plan separately instead. My subscription with Vodafone expires after today. When I tried to sign up it said I was unable to as ...

  • Newbie
  • I currently get my Spotify subscription via my Vodafone contract. I'm switching networks so want to sign up for the family plan separately instead. My subscription with Vodafone expires after today....
  • Loxer
  • Community Legend
  • 731 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 731 Views
  • 1 replies
  • 0 likes

Error when confirming home address for family plan to add my wife

PlanFamily PlanCountryUnited StatesDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI keep trying to verify my address and I'm getting an error. I just upgraded to th...

  • Casual Listener
  • Plan Family Plan Country United States Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I...
  • ScottD5555
  • Newbie
  • 578 Views
  • 2 replies
  • 0 likes
  • Premium for Family
  • 578 Views
  • 2 replies
  • 0 likes

Family Plan UK

Hi I have a Family premium account and have had it for a long time. I have been able to provide my three children with music via this and my Mother. It has been a huge blessing to them all. I now live in Wales but they live in another part of the cou...

  • Newbie
  • Hi   I have a Family premium account and have had it for a long time. I have been able to provide my three children with music via this and my Mother. It has been a huge blessing to them all....
  • Rene01
  • Community Legend
  • 1666 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 1666 Views
  • 1 replies
  • 0 likes

Hey everybody i have a quick question about amounts charged

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issuemy question is Spotify is charging me 14.99 plus tx for premium familyand i keep seeing 9.99 ...

  • Visitor
  • ...uestion is Spotify is charging me 14.99 plus tx for premium family and i keep seeing 9.99 plus tx for premium family can anybody explain to my why i am charged more? thanks for your time guys and g...
  • Rene01
  • Community Legend
  • 220 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 220 Views
  • 1 replies
  • 0 likes

Help adding family members to premium

PlanPremiumCountryCanada DeviceSamsung A70 and Iphones. My Question or IssueI have created a family premium account on my samsung A70. I have sent invites to my daughters who both have individual premium accounts on their Iphones.I have read instruct...

  • Visitor
  • Plan Premium Country Canada   Device Samsung A70 and Iphones.   My Question or Issue I have created a family premium account on my samsung A70.  I have sent invites to my d...
  • Rene01
  • Community Legend
  • 249 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 249 Views
  • 1 replies
  • 0 likes

Family Plan invite displayed name that was not primary account holder

PlanFree/PremiumCountry DevicePCOperating SystemWindows 10 My Question or IssueWhen I invited my grandfather to Spotify Family, after filling out all his account info and getting the account created, the webpage displayed the name of a user on my pla...

  • Newbie
  • Plan Free/Premium Country   Device PC Operating System Windows 10   My Question or Issue When I invited my grandfather to Spotify Family, after filling out all his account info a...
  • Rene01
  • Community Legend
  • 238 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 238 Views
  • 1 replies
  • 0 likes

Daily mix disappeared once I upgraded from free to family

PlanFamily PremiumCountryUSADevicePixel 3My Question or IssueI greatly enjoyed the daily mixes I would get on my account. When I upgraded my account to premium family, daily mixes have disappeared. I have read other topics on similar issues and none ...

  • Regular
  •   Plan Family Premium Country USA Device Pixel 3 My Question or Issue I greatly enjoyed the daily mixes I would get on my account. When I upgraded my account to premium family, daily m...
  • Rene01
  • Community Legend
  • 697 Views
  • 9 replies
  • 0 likes
  • Premium for Family
  • 697 Views
  • 9 replies
  • 0 likes

Confirming address when not at home.

Just received the new info on procedures for confirming family members' addressses. If my wife/kids etc... confirm their address when they are out of the house, is this going to cause a problem if their IP address suggests that they are not at our re...

  • Casual Listener
  • Just received the new info on procedures for confirming family members' addressses.  If my wife/kids etc... confirm their address when they are out of the house, is this going to cause a p...
  • Rob4
  • Casual Listener
  • 490 Views
  • 2 replies
  • 0 likes
  • Premium for Family
  • 490 Views
  • 2 replies
  • 0 likes

Solved!! Spotify forces me to buy family premium

I am using spotify premium for 2 years. But this month i can't buy a normal premium. Spotify says me"you are not suitable for this offer". I can choose only family,yearly and stundent offers. How can i solve this problem ? PlanPremiumCountryTurkeyDev...

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  • Casual Listener
  • I am using spotify premium for 2 years. But this month i can't buy a normal premium. Spotify says me"you are not suitable for this offer". I can choose only family,yearly and stundent offers. How c...
  • Bittencourt
  • Spotify Star
  • 746 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 746 Views
  • 3 replies
  • 0 likes

Solved!! Premium for family didnt activated

PlanFamilyCountryCyprusDevicePC/Iphone 8Operating SystemDebian 10 My Question or Issue I changed my subscription plan to family and also change country from Czech Republic to Cyprus. Now my family plan isnt activated, my country still Czech Republic ...

  • Casual Listener
  • Plan Family Country Cyprus Device PC/Iphone 8 Operating System Debian 10   My Question or Issue   I changed my subscription plan to family and also change country from Czech R...
  • weirdei
  • Casual Listener
  • 453 Views
  • 2 replies
  • 0 likes
  • Premium for Family
  • 453 Views
  • 2 replies
  • 0 likes

I have two properties in two different countries. How can I add the second?

PlanPremium FamilyCountryUK and CanadaDeviceSamsung Note 9Operating SystemAndroid My Question or IssueI have two houses where we live, UK and Canada. How do I cover these in my new family plan?

  • Newbie
  • Plan Premium Family Country UK and Canada Device Samsung Note 9 Operating System Android   My Question or Issue I have two houses where we live, UK and Canada. How do I cover these i...
  • Rene01
  • Community Legend
  • 308 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 308 Views
  • 1 replies
  • 0 likes

Can't join family plan

PlanFamily plan premiumCountryIrelandDeviceSamsung Galaxy s8Operating SystemLatest Android My Question or IssueReceived the invite link. Entered in the address and hit save. Next page just says there has been a problem and to try again later. The add...

  • Casual Listener
  • Plan Family plan premium Country Ireland Device Samsung Galaxy s8 Operating System Latest Android   My Question or Issue Received the invite link. Entered in the address and hit save....
  • Brunelicia
  • Community Legend
  • 408 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 408 Views
  • 3 replies
  • 0 likes

Solved!! Should I confirm my address for the new Family Plan?

I manage the Family Plan, and I just receieved an email asking me to verify my address so that Spotify can implement some new features. These are a Family Mix and parental controls, and neither feature is appealing. I'm not sure what other new featur...

  • Music Fan
  •   I manage the Family Plan, and I just receieved an email asking me to verify my address so that Spotify can implement some new features. These are a Family Mix and parental controls, and n...
  • Brunelicia
  • Community Legend
  • 9309 Views
  • 7 replies
  • 2 likes
  • Premium for Family
  • 9309 Views
  • 7 replies
  • 2 likes

Premium for family issue

PlanPremium for FamilyCountryUsaDeviceiPhone 8, Samsung Galaxy Note 9, iPhone xOperating System My Question or IssueI have family plan with 3 additional users, all have their own acct. However, when trying to listen at the same time, one acct always ...

  • Visitor
  • Plan Premium for Family Country Usa Device iPhone 8, Samsung Galaxy Note 9, iPhone x Operating System     My Question or Issue I have family plan with 3 additional users, all h...
  • Rene01
  • Community Legend
  • 271 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 271 Views
  • 1 replies
  • 0 likes

I have Premium for Family and have a student in our family. Can we get Hulu?

PlanPremium for Family CountryUSA My Question or IssueI have Premium for Family and have a student in our family. Can we get Hulu? Or does my student have to have his own account to get Hulu?

  • Casual Listener
  • Plan Premium for Family   Country USA   My Question or Issue I have Premium for Family and have a student in our family. Can we get Hulu? Or does my student have to have his own a...
  • imaginarychris
  • Gig Goer
  • 250 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 250 Views
  • 1 replies
  • 0 likes

Invite link under premium family is not working (have read and followed all instructions in help)

PlanPremium FamilyCountryNZDeviceAcer laptop (late 2018)Operating SystemWindows 10 My Question or IssueI have copied link for family member to set up account but it is not working - have followed all instructions in help section to no avail. Comes up...

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  • Casual Listener
  •   Plan Premium Family Country NZ Device Acer laptop (late 2018) Operating System Windows 10   My Question or Issue I have copied link for family member to set up account but it i...
  • Brunelicia
  • Community Legend
  • 387 Views
  • 5 replies
  • 0 likes
  • Premium for Family
  • 387 Views
  • 5 replies
  • 0 likes

sharing my playlists with family plan members

PlanPremium FamilyCountryUSADeviceSamsung Galaxy S7 / PC (using both)Operating SystemAndroid / Windows (using both) My Question or Issue(1) I have spent years making Spotify playlists, including converting playlists from Rhapsody. I just upgraded fro...

  • Newbie
  • Plan Premium Family Country USA Device Samsung Galaxy S7 / PC (using both) Operating System Android / Windows (using both)   My Question or Issue (1) I have spent years making S...
  • Brunelicia
  • Community Legend
  • 406 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 406 Views
  • 1 replies
  • 0 likes

Solved!! Credit card from another country to pay premium family

PlanPremiumCountryFranceMy Question or IssueGood afternoon,I've paid the Premium Family with a credit card from another country than the address I'm living in. The consequence is that my profile was changed according to the credit card and now I'm th...

  • Visitor
  • Plan Premium Country France My Question or Issue Good afternoon, I've paid the Premium Family with a credit card from another country than the address I'm living in. The consequence is that m...
  • kloarubeek
  • Visitor
  • 1442 Views
  • 2 replies
  • 0 likes
  • Premium for Family
  • 1442 Views
  • 2 replies
  • 0 likes

Changing address without losing profile

I need to change my address on my family account. I beleive the only option is to cancel my current account and re subscribe. Does this mean that me and my family will lose all their playlists and suggested music on their profiles? It really is the m...

  • Visitor
  • I need to change my address on my family account. I beleive the only option is to cancel my current account and re subscribe. Does this mean that me and my family will lose all their playlists and s...
  • ListenToGlobal
  • Composer
  • 546 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 546 Views
  • 1 replies
  • 0 likes