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I accepted an invitation to join a family plan. I obviously live at the same address and I was trying to do this while staying there too actually. When I typed the address it said it didn´t match. I decided to literally copy the address from the mast...
Newbie
77271 Views
64 replies
6 likes
I can’t join our family subscription and when I try it tells me that I can’t change twice in 12th months even though I haven’t changed my subscription for over 18 months plus does anyone know how I can get help with this problem?
Newbie
94774 Views
72 replies
5 likes
My wife is a keen listener of e-books and I am not. I am the Plan Manager for our family account. There are 3 users me, my wife and my daughter. I cannot transfer access to e-Books to my wife (I asked on here already). I now want my wife to be our Pl...
Casual Listener
77657 Views
43 replies
9 likes
PlanPremium Family Device(iPad) Operating System(iOS latest) My Question or IssueHi, when i browse my app under my account, I can see audiobooks which are able to be played. However when I use my kids premium family login under their iPad, same audio...
Casual Listener
208739 Views
267 replies
35 likes
PlanFamily PremiumCountrySwitzerlandDeviceSamsund S21 UltraOperating SystemAndroid 12 My Question or IssueLike in the titleif she opens the invite link, she doesn't can confirm the adress. She only can login with my own account. Any solutions for thi...
Plan Family Premium Country Switzerland Device Samsund S21 Ultra Operating System Android 12 My Question or Issue Like in the title if she opens the invite link, she d...
Spotify Star
625 Views
1 replies
0 likes
PlanPremiumCountryUSADevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating SystemWindows 11 (Laptop) My Question or IssueI have an active Spotify Premium account and have for several years. I was attempting to upgrade to the family plan,...
...remium account and have for several years. I was attempting to upgrade to the family plan, but keep receiving this error message that says I am ineligible. I pay through Apple, I canceled my subscription t...
Spotify Star
691 Views
3 replies
0 likes
PlanPremiumCountryUkDeviceXz2Operating SystemAndroid 10 My Question or IssueAlready posted a question. No response. What is the phone number for support?I am paying for premium. I expect that it comes with support?
Plan Premium Country Uk Device Xz2 Operating System Android 10 My Question or Issue Already posted a question. No response. What is the phone number for support? I am...
Spotify Legend
564 Views
1 replies
0 likes
HiI deleted my user data and cache from the settings of my xperia xz2 and since then my content doesn't play. I can open the player and browse the menus but as soon as I select any song the page is blank, sometines with a green spinning circle. I tho...
Hi I deleted my user data and cache from the settings of my xperia xz2 and since then my content doesn't play. I can open the player and browse the menus but as soon as I select any song the page is...
Regular
1728 Views
4 replies
0 likes
My family mix won’t let me join, even if it says I’m in it, I’m not. It says “be the first to join”.can anybody help?
My family mix won’t let me join, even if it says I’m in it, I’m not. It says “be the first to join”. can anybody help?
Casual Listener
1142 Views
2 replies
0 likes
PlanPremium (Individual > Family)Country Japan (originally UK) Deviceeverywhere - iPhone, Android, Samsung SmartTV, Alexa Premium account originally signed up in UK with UK address and UK payment details in 2015. In 2017, moved with family (me, wife,...
Plan Premium (Individual > Family) Country Japan (originally UK) Device everywhere - iPhone, Android, Samsung SmartTV, Alexa Premium account originally s...
Spotify Legend
1009 Views
3 replies
0 likes
HELP PLEASEEEEEPlanPremiumDevice(Samsung Galaxy s7, iPad, Windows10) My Question or IssueI HAVE TURNED ON THE FILTER TO EXCLUDE SONGS WITH EXPLICIT CONTENT BUT SOME OF THEM KEEP PLAYING... WHAT CAN I DO?I CAN ONLY FIND THE REPORT BUTTON ON MY PHONE A...
HELP PLEASEEEEE Plan Premium Device (Samsung Galaxy s7, iPad, Windows10) My Question or Issue I HAVE TURNED ON THE FILTER TO EXCLUDE SONGS WITH EXPLICIT CONTENT BUT SOME OF THEM KEEP PL...
Spotify Legend
2847 Views
6 replies
1 likes
PlanPremiumCountryFranceDeviceDell InspironOperating SystemWindows 10 My Question or IssueSpotify believes that I am trying to join a Family Plan from a different country and I cannot validate the address for my kid. Not sure what to do, all settings...
Plan Premium Country France Device Dell Inspiron Operating System Windows 10 My Question or Issue Spotify believes that I am trying to join a Family Plan from a different country a...
Spotify Star
791 Views
1 replies
0 likes
I would like to use my aunt's card to start a Spotify Premium family plan, but she lives in another state. How should I fill this page out? Should I be using my home address or my aunt's billing address? How do I make it so my siblings can join by ty...
I would like to use my aunt's card to start a Spotify Premium family plan, but she lives in another state. How should I fill this page out? Should I be using my home address or my aunt's billing a...
Spotify Star
1733 Views
1 replies
0 likes
I have a Premium Family account and shared the link with my son. He clicks on the link and adds his account number but even though he uses the same address I provided for the family account he gets an error message that it is the wrong address. We th...
I have a Premium Family account and shared the link with my son. He clicks on the link and adds his account number but even though he uses the same address I provided for the family account he gets a...
Roadie
590 Views
1 replies
0 likes
Family PlanPremiumUSA Device(iPhone 12)Operating System(iOS 14.) My Question or IssuePretty much what it says in the subject :(. When i search for top songs of previous years the songs of my siblings (which i have never listened to on this account) c...
Family Plan Premium USA Device (iPhone 12) Operating System (iOS 14.) My Question or Issue Pretty much what it says in the subject :(. When i search for top songs of p...
Spotify Legend
718 Views
1 replies
0 likes
Hi Folks - Is there a way to find out the Plan manager account info (email / username) from the Plan member account page? We've had a Family Plan for a couple years. My wife and I recently upgraded out iPhones and although we can remember the Plan me...
Hi Folks - Is there a way to find out the Plan manager account info (email / username) from the Plan member account page? We've had a Family Plan for a couple years. My wife and I r...
Moderator
6031 Views
1 replies
0 likes
PlanPremium/FamilyCountryGreece at the moment, but changing every month or so. My Question or IssueHi thereWe have lived in Denmark for all our live, but now we have sold everything we own and we are traveling the world.For confirmation on that, you ...
Plan Premium/Family Country Greece at the moment, but changing every month or so. My Question or Issue Hi there We have lived in Denmark for all our live, but now we have sold e...
Regular
2006 Views
4 replies
0 likes
Plan Premium Country Turkey Device Samsung Galaxy A32 Operating System Android My Question or Issue Merhaba size problemimden bahsetmek istiyorum. Ne zaman aldım bilmiyorum ama bir gün kredi kartımdan şuan hatırlamadığım bir spotify hesabı için premi...
Plan Premium Country Turkey Device Samsung Galaxy A32 Operating System Android My Question or Issue Merhaba size problemimden bahsetmek istiyorum. Ne zaman aldım bilmiyor...
Moderator
569 Views
1 replies
0 likes
PlanFamily PremiumCountryMéxico DeviceSamsung Galaxy Note 9, Windows10, 11My Question or IssueI'm trying to see my family members so I want to manage the accounts, but the link to get there is just not working. I tried to go to My account>Family Memb...
Plan Family Premium Country México Device Samsung Galaxy Note 9, Windows10, 11 My Question or Issue I'm trying to see my family members so I want to manage the accounts, but the link t...
Moderator
1480 Views
3 replies
0 likes
Plan: PremiumCountry: Vietnam DeviceMultipleOperating SystemMultiple My Question or IssueFamily plan is not available in Vietnam. Thus the only logical option is to make multiple accounts all using my card.I previously read that I can not use a singl...
Plan: Premium Country: Vietnam Device Multiple Operating System Multiple My Question or Issue Family plan is not available in Vietnam. Thus the only logical option is to make m...
Roadie
2673 Views
1 replies
0 likes
PlanFamily plan My Question or Issue Hello! My problem is, that I ended my own Family Plan in 2021 february ( which cancelled in march 13.), and joined in to an another Family plan right away ( which is not mine). I want to quit this plan, and start ...
Plan Family plan My Question or Issue Hello! My problem is, that I ended my own Family Plan in 2021 february ( which cancelled in march 13.), and joined in to an another Family...
Spotify Star
442 Views
1 replies
0 likes
PlanPremium FamilyCountrySerbiaDeviceiPhone 11Operating SystemiOS 15.1My Question or IssueI'm the plan manager. A flatmate left our Family Premium plan today and another one wanted to jump in, but when she tried to type in the address me and the othe...
Plan Premium Family Country Serbia Device iPhone 11 Operating System iOS 15.1 My Question or Issue I'm the plan manager. A flatmate left our Family Premium plan today and another one w...
Moderator
742 Views
3 replies
0 likes
PlanFree/PremiumCountryEnglandDeviceiPhone 8Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issuei have just recently moved off a family plan with my mates to go into one with my family why do you have to wait 12 months?
Plan Free/Premium Country England Device iPhone 8 Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue i have just recently moved off a family p...
Roadie
3681 Views
1 replies
0 likes
PlanPremium Family CountryPortugal My Question or IssueHi. I'm the owner of a Spotify Premium Family plan and I've sent the invitation link to all of my 5 flatmates. Two of them were able to join in without any problem, but the other three got a warn...
Plan Premium Family Country Portugal My Question or Issue Hi. I'm the owner of a Spotify Premium Family plan and I've sent the invitation link to all of my 5 flatmates. Two of t...
Spotify Legend
10740 Views
5 replies
4 likes
