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Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 120036 Views
  • 32 replies
  • 8 likes
  • 120036 Views
  • 32 replies
  • 8 likes

Solved!! Sending an invite to a family member with premium

PlanPremiumCountryUK Operating SystemAndroidMy Question or IssueHi all. I am sending a family invite to a family member with Premium. Do they just need to cancel their premium subscription before I send a Family invite? Thanks!

  • Casual Listener
  • Plan Premium Country UK   Operating System Android My Question or Issue Hi all. I am sending a family invite to a family member with Premium. Do they just need to cancel their p...
  • Jᴀᴄᴋ
  • Roadie
  • 528 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 528 Views
  • 1 replies
  • 0 likes

Premium for Family not working for members

I and my family (six people in total who living in the same house) have been using spotify family for 2 months. It has been ok until today when all of my family cannot use the premium anymore because spotify said the physical address has to be same f...

  • Newbie
  • I and my family (six people in total who living in the same house) have been using spotify family for 2 months. It has been ok until today when all of my family cannot use the premium anymore b...
  • Bittencourt
  • Spotify Star
  • 340 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 340 Views
  • 1 replies
  • 0 likes

Spotify Family Plan Stopped Suddenly

PlanPremiumCountryUSAMy Question or IssueFor years I've been on the premium family plan with three other members, one of which pays for the plan. I use Spotify almost every day, so when suddenly I went on and saw ads on my page, as well as interuptio...

  • Newbie
  • Plan Premium Country USA My Question or Issue For years I've been on the premium family plan with three other members, one of which pays for the plan. I use Spotify almost every day, so when s...
  • Bittencourt
  • Spotify Star
  • 397 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 397 Views
  • 1 replies
  • 0 likes

Sharing playlists with family members

HI - my son and I are on Premium Family and at the beginning of the plan (some months ago) he could see my playlists (which was fine). As I make more, he can't see them in his app. Do I have to reset any settings or does he? I'd also like to see his ...

  • Regular
  • HI - my son and I are on Premium Family and at the beginning of the plan (some months ago) he could see my playlists (which was fine).  As I make more, he can't see them in his app.  Do I h...
  • Bittencourt
  • Spotify Star
  • 1327 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 1327 Views
  • 3 replies
  • 0 likes

Superuser Contribution Yearly amount charged Premium for Family

Hi We have took a Premium for family for spotify but 1 of the accounts are banned and the premium for family is also cancelled because they can not locate us ( i am studying belgium now and the others are in Turkey)Now Spotify has charged 1 yearly su...

  • Casual Listener
  • Hi   We have took a Premium for family for spotify but 1 of the accounts are banned and the premium for family is also cancelled because they can not locate us ( i am studying belgium now a...
  • Peter
  • Spotify Legend
  • 399 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 399 Views
  • 3 replies
  • 0 likes

Wrong email address for Google mini home

PlanPremiumCountryCanadaDeviceAcer liquid ZestOperating SystemAndroid My question or issue: I had just renewed my Spotify subscription for the Google mini home device today but I just realised i had used Facebook to join and after I reedemed my googl...

  • Newbie
  • Plan Premium Country Canada Device Acer liquid Zest Operating System Android  My question or issue: I had just renewed my Spotify subscription  for the Google mini home device today...
  • leviE
  • Composer
  • 280 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 280 Views
  • 1 replies
  • 0 likes

Error redeeming Google home mini giveaway

Hi, I have been trying for the last two weeks to redeem my Google home mini, which is currently offered as a free gift with the Spotify family subscription. For some reasons, my offer code didn't work and Google cancelled my order. Now Spotify claims...

  • Visitor
  • Hi,    I have been trying for the last two weeks to redeem my Google home mini, which is currently offered as a free gift with the Spotify family subscription. For some reasons, my o...
  • JJM46
  • Newbie
  • 510 Views
  • 2 replies
  • 0 likes
  • Premium for Family
  • 510 Views
  • 2 replies
  • 0 likes

Can all family members on a Family plan listen to Spotify at the same time on their own devices?

Pretty straightforward Q but before I purchase a family plan I want to confirm I will have 3 users on 3 unique devices (all within one address) who will all want access to Spotify at the same time - does the family plan support this?

  • Casual Listener
  • Pretty straightforward Q but before I purchase a family plan I want to confirm   I will have 3 users on 3 unique devices (all within one address) who will all want access to Spotify at the s...
  • firewahl
  • Casual Listener
  • 559 Views
  • 8 replies
  • 0 likes
  • Premium for Family
  • 559 Views
  • 8 replies
  • 0 likes

Can't upgrade to premium on family subscription

PlanFamily PremiumCountryAustraliaDeviceiPhone 6 One of the subscriptions on my family premium account is not upgrading. I know you should upgrade via the internet explorer and then the app should turn to premium, but it prompts me for card details. ...

  • Casual Listener
  • Plan Family Premium Country Australia Device iPhone 6   One of the subscriptions on my family premium account is not upgrading. I know you should upgrade via the internet explorer and t...
  • Billy-J
  • Spotify Star
  • 519 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 519 Views
  • 3 replies
  • 0 likes

problem with family plan

PlanPremiumCountryItalyDevicesmartphoneOperating Systemandroid My Question or IssueI have problem with my family plan, my friends and I (we live in the same house) are trying to do the plan togheter but the first time I invited them and they were acc...

  • Casual Listener
  • Plan Premium Country Italy Device smartphone Operating System android   My Question or Issue I have problem with my family plan, my friends and I (we live in the same house) are t...
  • Billy-J
  • Spotify Star
  • 576 Views
  • 4 replies
  • 1 likes
  • Premium for Family
  • 576 Views
  • 4 replies
  • 1 likes

Problem adding my sister that lives with me

PlanPremium FamilyCountryFrance My Question or IssueI am a owner of Family subscription where I added two memebers of my family without any issue but when I try to add my sister the system refuses all the times. She lives with me, she even pays the r...

  • Casual Listener
  • Plan Premium Family Country France       My Question or Issue I am a owner of  Family subscription where I added two memebers of my family without any issue but when I t...
  • Bittencourt
  • Spotify Star
  • 277 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 277 Views
  • 1 replies
  • 0 likes

I just want my wife, daughter and I to be able to play different things at the same time

Family Premium3 different devices with the App (2 X Samsung S8+ & Google Pixel2)2 separate accounts all associated to my family premium account.My Question or IssueEverytime any of us tries to play their own spotify playlists - it "throws the other u...

  • Newbie
  • Family Premium 3 different devices with the App (2 X Samsung S8+ & Google Pixel2) 2 separate accounts all associated to my family premium account. My Question or Issue Everytime any of us t...
  • Bittencourt
  • Spotify Star
  • 307 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 307 Views
  • 3 replies
  • 0 likes

My familymember got an message with wrong family name..!

My familymember got an message with wrong family name.."ConfirmationCongratulations! You are about to join the plan of Anne P....z"Problem is that we don't know that name! Have tried to cancel and resend invite..with same result.What to do?PlanPremiu...

  • Casual Listener
  • My familymember got an message with wrong family name.. "Confirmation Congratulations! You are about to join the plan of Anne P....z" Problem is that we don't know that name! Have tried to c...
  • Bittencourt
  • Spotify Star
  • 277 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 277 Views
  • 3 replies
  • 0 likes

Solved!! Premium for Family - number of devices per user?

My Question or Issue I am considering upgrading to the premium for family. Unfortunately we are only 2 at this address, so I do wish Spotify had a premium for couples (for example),...up to 6 is a bit of overkill if you ask me. Anyway, I read that ea...

  • Casual Listener
  • My Question or Issue   I am considering upgrading to the premium for family. Unfortunately we are only 2 at this address, so I do wish Spotify had a premium for couples (for example),...up t...
  • Nadiya1
  • Casual Listener
  • 939 Views
  • 2 replies
  • 0 likes
  • Premium for Family
  • 939 Views
  • 2 replies
  • 0 likes

Spotify Famili invite doesn't work

Hello, Last week I received several e-mails where I had to confirm the address to be able to continue my Spotify Premiun plan. However, they were directly sent to SPAM and I didn't realize that they were there. Now, I find myself out of the Premium P...

  • Newbie
  • ...remium Plan".    Could you please send me get back my Premium Plan, and still be in the Family Plan?   Thank you very much in advance.   
  • Billy-J
  • Spotify Star
  • 425 Views
  • 3 replies
  • 1 likes
  • Premium for Family
  • 425 Views
  • 3 replies
  • 1 likes

Can I Have Both My Personal And Brand Accounts On Premium For Family?

PlanPremiumCountryUnited States My Question or IssueI recently purchased Premium for Family with the intent of adding my girlfriend (who already has premium, but will join me on the family plan) as well as my brand's account, which is currently free ...

  • Newbie
  • Plan Premium Country United States   My Question or Issue I recently purchased Premium for Family with the intent of adding my girlfriend (who already has premium, but will join me on t...
  • Billy-J
  • Spotify Star
  • 244 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 244 Views
  • 1 replies
  • 0 likes

Will the google home mini Restock or is it finished

PlanPremiumCountryCanadaDeviceLG and ComputerOperating SystemLatest Android and Windows 10 My Question or IssueA few hours ago I got the email for the Google home mini and I was excited until I saw it said Coming soon and I could not put one in the b...

  • Newbie
  • Plan Premium Country Canada Device LG and Computer Operating System Latest Android and Windows 10   My Question or Issue A few hours ago I got the email for the Google home mini and I ...
  • Jᴀᴄᴋ
  • Roadie
  • 445 Views
  • 1 replies
  • 1 likes
  • Premium for Family
  • 445 Views
  • 1 replies
  • 1 likes

My Son got removed and now he can´t accept the invite anymore...

Hello,I have a Spotify Family Account. Recently my son got removed, because he forgot to follow the email for confirmation of the private adress. I wanted to reinvite him to my Family Account, but he couldn't accept the invitation, even if we tried t...

  • Casual Listener
  • Hello, I have a Spotify Family Account. Recently my son got removed, because he forgot to follow the email for confirmation of the private adress. I wanted to reinvite him to my Family Account, b...
  • Bittencourt
  • Spotify Star
  • 284 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 284 Views
  • 3 replies
  • 0 likes

How can I make an account for my 11 year old

I am trying to add my 11 year old daughter to the family subscription and when I try to set it up via the invitation email, I get prompted that I need to create an account for her.Since she is 11, it won't let me.Any other way I can create an account...

  • Newbie
  • I am trying to add my 11 year old daughter to the family subscription and when I try to set it up via the invitation email, I get prompted that I need to create an account for her. Since she is 1...
  • Brunelicia
  • Community Legend
  • 429 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 429 Views
  • 1 replies
  • 0 likes

Premium for Family reregistration error

Hi, I am currently a Premium Family user for about 2 years. I am the "leader" of this family and I invited my brother and sister to join me. However, thing is I used Premum for Family before I reregistered today (because for context: my brother was s...

  • Newbie
  • Hi, I am currently a Premium Family user for about 2 years. I am the "leader" of this family and I invited my brother and sister to join me. However, thing is I used Premum for Family before I r...
  • Bittencourt
  • Spotify Star
  • 229 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 229 Views
  • 1 replies
  • 0 likes