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Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 129184 Views
  • 32 replies
  • 8 likes
  • 129184 Views
  • 32 replies
  • 8 likes

Error when trying to re add family

I accidentally deleted my sister instead of resending invitation to her I have tried adding her multiple times and receive error 332 and she does not get the email for her to join again. familyUS Device(iPhone x)Operating System(iOS

  • Newbie
  • I accidentally deleted my sister instead of resending invitation to her I have tried adding her multiple times and receive error 332 and she does not get the email for her to join again.  family...
  • Billy-J
  • Spotify Star
  • 1304 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 1304 Views
  • 3 replies
  • 0 likes

Two apartments

Hello, me and my wife would like to use Premium for Family for us and our kids. The thing is that we have two appartments since we work in different citys, we both live in them though. Would it be possible for us to use a Family account? Im registere...

  • Newbie
  • Hello, me and my wife would like to use Premium for Family for us and our kids. The thing is that we have two appartments since we work in different citys, we both live in them though. Would it be p...
  • jsannn
  • Community Legend
  • 726 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 726 Views
  • 1 replies
  • 0 likes

Superuser Contribution Umstellung Premium zu Family Premium, nicht direkt benutzbar

Ich habe gerade mein Spotify Premium zu Family Premium umgestellt. Es wird ab dem 14. (also nächste Woche abgebucht). Kann ich das Family Premium erst dann benutzen oder schon sofort? Wenn sofort, muss ich irgendwas noch einstellen? Wäre sehr dankbar...

  • Newbie
  • Ich habe gerade mein Spotify Premium zu Family Premium umgestellt. Es wird ab dem 14. (also nächste Woche abgebucht). Kann ich das Family Premium erst dann benutzen oder schon sofort? Wenn sofort, m...
  • Jemi
  • Spotify Legend
  • 566 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 566 Views
  • 1 replies
  • 0 likes

Superuser Contribution cambio de cuenta solo

hola gente a un familiar se le puso una cuenta vieja mia sola y solo inicia esa cuenta no se que hacer

  • Newbie
  • hola gente a un familiar se le puso una cuenta vieja mia sola y solo inicia esa cuenta no se que hacer 
  • Jemi
  • Spotify Legend
  • 578 Views
  • 1 replies
  • 0 likes
  • 578 Views
  • 1 replies
  • 0 likes

Premium

My mother just bought Spotify premium. She also shared it with me her daughter. But I am not able to skip as many songs as I can. What is the problem going on here? Someone please explain what's going on.

  • Newbie
  • My mother  just bought Spotify premium. She also shared it with me her daughter. But I am not able to skip as many songs as I can. What is the problem going on here? Someone please explain what'...
  • Billy-J
  • Spotify Star
  • 500 Views
  • 1 replies
  • 0 likes
  • 500 Views
  • 1 replies
  • 0 likes

Error in the address

I keep entering my address and it just shows an error as it is incorrectPlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Newbie
  • I keep entering my address and it just shows an error as it is incorrect Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, ...
  • Billy-J
  • Spotify Star
  • 576 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 576 Views
  • 1 replies
  • 0 likes

Kicked out premium family plan

My Question or IssueGood morning, I've been kicked out of my family plan, because I didn't receive the mail to confirm my address. I didn't receive the mail, because the mail was written wrong. Now, what can I do?Is there any way to receive the mail?...

  • Casual Listener
  •     My Question or Issue Good morning,  I've been kicked out of my family plan, because I didn't receive the mail to confirm my address.  I didn't receive the mail, because t...
  • Billy-J
  • Spotify Star
  • 720 Views
  • 3 replies
  • 1 likes
  • Premium for Family
  • 720 Views
  • 3 replies
  • 1 likes

Superuser Contribution Nadie puede ingresar a mi plan familiar

Tengo un problema, me cobraron la mensualidad del plan familiar pero no tenía el saldo en la tarjeta, me tocó actualizar el medio de pago y todo "bien".Me tocó enviar invitación a mis familiares nuevamente, pero no pueden ingresar, leí soluciones y n...

  • Casual Listener
  • Tengo un problema, me cobraron la mensualidad del plan familiar pero no tenía el saldo en la tarjeta, me tocó actualizar el medio de pago y todo "bien". Me tocó enviar invitación a mis familiares nu...
  • Katerina
  • Spotify Legend
  • 1197 Views
  • 5 replies
  • 0 likes
  • Premium for Family
  • 1197 Views
  • 5 replies
  • 0 likes

Spotify cancelled my Spotify Family premium

Spotify emailed me that they have paused my subscription. I keep trying to change my card payment but it just wont go through!!!!! I've used all my cards but it just wouldn't accept ALL OF THEM! I tried my Amex (2 cards), debit Mastercard (2 cards) a...

  • Visitor
  • Spotify emailed me that they have paused my subscription. I keep trying to change my card payment but it just wont go through!!!!! I've used all my cards but it just wouldn't accept ALL OF THEM! I tr...
  • OneByBoo
  • Roadie
  • 526 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 526 Views
  • 1 replies
  • 0 likes

Superuser Contribution Problemas con Plan Familiar Premium

José Rafael araújoConta premiumBrasilIPhone 8, IOS 12 Todos os membros da minha família foram removidos do plano família, o que é um erro, uma vez que estão no mesmo endereço, da para confirmar através do GPS... O que poderia ser feito para adicioná-...

  • Newbie
  • José Rafael araújo Conta premium Brasil IPhone 8, IOS 12   Todos os membros da minha família foram removidos do plano família, o que é um erro, uma vez que estão no mesmo endereço, da para ...
  • Peter
  • Spotify Legend
  • 662 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 662 Views
  • 1 replies
  • 0 likes

I can't join Spotify family plan, despite trying several times on different computers today.

PlanSpotify Premium currently, trying to join family.CountryUSADevicePC, Mac.Operating SystemWindows, Mac OS I can't join Spotify family premium plan. I've tried several times throughout the day and on different machines. I am getting Error Code 102 ...

  • Newbie
  • Plan Spotify Premium currently, trying to join family. Country USA Device PC, Mac. Operating System Windows, Mac OS   I can't join Spotify family premium plan. I've tried several t...
  • OneByBoo
  • Roadie
  • 1004 Views
  • 1 replies
  • 1 likes
  • Premium for Family
  • 1004 Views
  • 1 replies
  • 1 likes

Husband kicked off Our Family Plan

I've had a Family Premium account for over a year with no problems. Until now! All of a sudden my husband has been kicked off our account. He has tried to log back in using a new invite and it says the email is already taken. When he tries to log in ...

  • Newbie
  • I've had a Family Premium account for over a year with no problems. Until now! All of a sudden my husband has been kicked off our account. He has tried to log back in using a new invite and it says t...
  • OneByBoo
  • Roadie
  • 568 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 568 Views
  • 1 replies
  • 0 likes

My family members were removed from the Family plan

PlanPremiumCountryEstoniaDeviceSamsung Galaxy S6 edge+Operating SystemAndroid 7.0 I invited my family members last month to our Spotify premium, but this month they all were removed, although we all share the same address. I don't understand why it h...

  • Newbie
  • Plan Premium Country Estonia Device Samsung Galaxy S6 edge+ Operating System Android 7.0   I invited my family members last month to our Spotify premium, but this month they all were r...
  • Bittencourt
  • Spotify Star
  • 570 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 570 Views
  • 1 replies
  • 0 likes

Superuser Contribution Kicked off Family plan! Help

I was enjoying Spotify on my daughter's Family plan until I got an email from Spotify asking me to verify.Since responding it has reverted me to the free account.My daughter has sent me numerous invitations, cancelled invites and resent. We have chec...

  • Newbie
  • I was enjoying Spotify on my daughter's Family plan until I got an email from Spotify asking me to verify. Since responding it has reverted me to the free account. My daughter has sent me n...
  • Katerina
  • Spotify Legend
  • 900 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 900 Views
  • 1 replies
  • 0 likes

Superuser Contribution Changing Adress for Spotify Family Plan

Hey there, I live together with my family and I´d like to set up a Spotify Family Plan for all of us.Unfortunately, I do use a very old Spotify Account and I am not sure which adress I set up the account with. It does not show any adress in my accoun...

  • Casual Listener
  • Hey there,   I live together with my family and I´d like to set up a Spotify Family Plan for all of us. Unfortunately, I do use a very old Spotify Account and I am not sure which adress I s...
  • Katerina
  • Spotify Legend
  • 1224 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 1224 Views
  • 3 replies
  • 0 likes

Superuser Contribution add 2 new family member

good afternoon, i am haveing problems trying to add 2 new family members to my family premium . 2 months ago, i deleted 2 emails(family members from my account) , now I'm trying to add 2 new homemates, but they keep on beeing deleted by spotify . is ...

  • Newbie
  • good afternoon,  i am haveing problems trying to add 2 new family members to my family premium .  2 months ago, i deleted 2 emails(family members from my account) , now I'm trying to a...
  • Katerina
  • Spotify Legend
  • 712 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 712 Views
  • 1 replies
  • 0 likes

Superuser Contribution Downloaded music won't play offline. Just the host is affected.

My downloaded songs/playlists/albums can not be played after a uncertain amount of time. I tried to reinstall the app and to delete the songs and download them again. But still nothing. And yes I got enough storage and I payed for spotify family in t...

  • Newbie
  • ...es I got enough storage and I payed for spotify family in time. The host is the only one affected.   DEVICE: Huawei p9 Lite  Android 7.0    
  • Katerina
  • Spotify Legend
  • 653 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 653 Views
  • 1 replies
  • 0 likes

Was part of a family plan and suddenly no more

PlanFree/PremiumCountryMexicoDeviceGateway laptop, polaroid celphoneOperating SystemUbuntu, android, w10 My Question or IssueI was part of a family plan and suddenly around two months ago it stopped qualifying me as premium. This plan is still being ...

  • Newbie
  •   Plan Free/Premium Country Mexico Device Gateway laptop, polaroid celphone Operating System Ubuntu, android, w10   My Question or Issue I was part of a family plan and s...
  • Billy-J
  • Spotify Star
  • 1165 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 1165 Views
  • 1 replies
  • 0 likes

Same error when inviting my son to the family plan. Nothing I have seen has worked and no one to cal

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Newbie
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Billy-J
  • Spotify Star
  • 666 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 666 Views
  • 1 replies
  • 0 likes

Family member unable to join

PlanFree/PremiumCountryPanamaDeviceHuawei Mate 20 ProOperating SystemAndroid My Question or IssueI sent an invitation for my wife, who 3 - 4 weeks ago suddenly was dropped from the service. She is now unable to join, she is receiving continuous rejec...

  • Newbie
  •   Plan Free/Premium Country Panama Device Huawei Mate 20 Pro Operating System Android   My Question or Issue I sent an invitation for my wife, who 3 - 4 weeks ago suddenly was dr...
  • OneByBoo
  • Roadie
  • 775 Views
  • 1 replies
  • 1 likes
  • Premium for Family
  • 775 Views
  • 1 replies
  • 1 likes