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Get help verifying your Premium for Family.
I can’t join our family subscription and when I try it tells me that I can’t change twice in 12th months even though I haven’t changed my subscription for over 18 months plus does anyone know how I can get help with this problem?
Newbie
78223 Views
65 replies
5 likes
My wife is a keen listener of e-books and I am not. I am the Plan Manager for our family account. There are 3 users me, my wife and my daughter. I cannot transfer access to e-Books to my wife (I asked on here already). I now want my wife to be our Pl...
Casual Listener
57464 Views
23 replies
8 likes
PlanPremium Family Device(iPad) Operating System(iOS latest) My Question or IssueHi, when i browse my app under my account, I can see audiobooks which are able to be played. However when I use my kids premium family login under their iPad, same audio...
Newbie
195052 Views
265 replies
33 likes
The mail with request of spotify to verify the home adress was on spam and now a family member is blocked for 12 months. How can I reactivate the account?
Casual Listener
28893 Views
44 replies
4 likes
PlanFamily premiumCountryGermanyDeviceiPhonesOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI have a family premium account and added my son to it with his own Spotify account. Still, we cannot play different music at the...
Plan Family premium Country Germany Device iPhones Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I have a family premium account and added my s...
Spotify Star
495 Views
1 replies
1 likes
Auf der Website von Spotify steht eine Anleitung zur Einladung zum Spotifyfamilienaccount, der zu folgen uns aber nicht möglich war, denn leider kann keiner von uns unter "Family Abo verwalten" etwas finden, wo man jemanden einladen könnte. Es gibt n...
Auf der Website von Spotify steht eine Anleitung zur Einladung zum Spotifyfamilienaccount, der zu folgen uns aber nicht möglich war, denn leider kann keiner von uns unter "Family Abo v...
Spotify Star
534 Views
1 replies
0 likes
FAMILY PREMIUM ITALY I was removed from the "Premium Family" package because I did not communicate the address within the set time. The problem is that the undersigned, as well as the holder of the plan, could not confirm/ change the address on the d...
FAMILY PREMIUM ITALY I was removed from the "Premium Family" package because I did not communicate the address within the set time. The problem is that the undersigned, as well a...
Spotify Legend
434 Views
1 replies
0 likes
hey there, my family is considering to get a premium family account, but my sibling already has an existing premium account and has used up their trial period. i understand there will be a one-month trial for new premium accounts, but what about thei...
hey there, my family is considering to get a premium family account, but my sibling already has an existing premium account and has used up their trial period. i understand there will be a one-m...
Spotify Star
632 Views
1 replies
0 likes
PlanPremiumCountryNetherlandsDeviceMultipleOperating SystemMultiple My Question or Issue1: Why did Spotify change my home address? during verification I found out (too late) that my address is without a number all of a sudden.2: Why is my Sonos accou...
...ate) that my address is without a number all of a sudden. 2: Why is my Sonos account that needed address verification but failed and locked out not in my Family anymore? It is literally my second a...
Community Legend
1126 Views
1 replies
0 likes
PlanPremium FamilyCountryFrance My Question or IssueI deleted by mistake my daughter from my family account and now I can't add her back into our family. Can this be resolved?
Plan Premium Family Country France My Question or Issue I deleted by mistake my daughter from my family account and now I can't add her back into our family. Can this be resolved?
Spotify Star
1022 Views
3 replies
0 likes
PlanFree/PremiumCountryUKDeviceAndriod, ChromebookOperating SystemAndroid and Chrome My Question or IssueI have received an email to verify my address for Family Plan - random spot check. It keeps offering me the wrong address and there is no way to ...
Plan Free/Premium Country UK Device Andriod, Chromebook Operating System Android and Chrome My Question or Issue I have received an email to verify my address for Family P...
Spotify Star
985 Views
1 replies
1 likes
PlanPremium Family (Pre-paid) CountryINDIA DeviceComputer, Redmi MI 9T Pro, iPhone 6 Operating SystemWindows 10, Android 10, iOS 13My Question or Issue:I recently purchased the Premium Family plan for Spotify. But after the purchase I couldn't find t...
Plan Premium Family (Pre-paid) Country INDIA Device Computer, Redmi MI 9T Pro, iPhone 6 Operating System Windows 10, Android 10, iOS 13 My Question or Issue: I r...
Spotify Legend
1399 Views
3 replies
2 likes
Dostałam maila od spoti, że muszę potwierdzić adres aby korzystać z rodzinnego konta. Nie jestem założycielem, ale tylko członkiem. Nie dostałam żadnego linka I nie wiem gdzie moge potwierdzić ten adres
Dostałam maila od spoti, że muszę potwierdzić adres aby korzystać z rodzinnego konta. Nie jestem założycielem, ale tylko członkiem. Nie dostałam żadnego linka I nie wiem gdzie moge po...
Moderator
4407 Views
1 replies
0 likes
We want to have a family acc but already have a premium acc by a partner. We have to end the premium acc but will the playlists and the same music be avalaible on the new family acc? Or is it all lost than?
We want to have a family acc but already have a premium acc by a partner. We have to end the premium acc but will the playlists and the same music be avalaible on the new family acc? Or is it all l...
Spotify Star
1672 Views
1 replies
0 likes
PlanPremium for StudentCountryID DeviceSony Xperia XZ PremiumOperating SystemAndroid Pie My Question or IssueHi, I'm currently want to buy 6 month family premium plan, and I'm still in student premium. do I have to cancel the student plan subscriptio...
Plan Premium for Student Country ID Device Sony Xperia XZ Premium Operating System Android Pie My Question or Issue Hi, I'm currently want to buy 6 month family premium p...
Spotify Star
1894 Views
3 replies
0 likes
PlanPremium for FamilyCountryRussiaDeviceHonor MagicBook 14Operating SystemWindows 10 My Question or IssueI can't join my family mix. Spotify says: We’re having technical issues. Please try again later.I'm wait for a long time, but my family mix don'...
Plan Premium for Family Country Russia Device Honor MagicBook 14 Operating System Windows 10 My Question or Issue I can't join my family mix. Spotify says: We’re h...
Spotify Legend
860 Views
1 replies
0 likes
We have a Premium Family subscribtion and my address is indeed in Switzerland in my family house. However, due to my studies I am spending 5 months in the Netherlands. My spotify has been working perfectly for the past two months but it doesn't work ...
We have a Premium Family subscribtion and my address is indeed in Switzerland in my family house. However, due to my studies I am spending 5 months in the Netherlands. My spotify has been working p...
Spotify Star
1313 Views
1 replies
0 likes
PlanPremiumCountryFranceHi,I received an email saying that my son which is part of my family (and has 9 years old so obviously living at the same address) received an email to confirm his address.He's too young to go wildely on the internet and use e...
Plan Premium Country France Hi, I received an email saying that my son which is part of my family (and has 9 years old so obviously living at the same address) received an email to confirm his a...
Spotify Legend
522 Views
1 replies
0 likes
Spotify not working (login does nothing - all methods) on Firestick. Unable to use Spotify since Sunday 18 Oct 2020. Appears to work on other platforms (e.g. Android). Problems raised two years ago are now getting additional comments reported in the ...
...aised two years ago are now getting additional comments reported in the past few days, but no response so far. Please address this! Plan Family premium Country UK Device Firestick O...
Spotify Star
1127 Views
1 replies
0 likes
Family PlanUSADevice: Macbook AirOperating System: OSX 10.14.16 MojaveMy Question or Issue While on my computer and logged in to my plan manager account, I recently turning on the explicit content filter (turned on "remove explicit content) for my da...
Family Plan USA Device: Macbook Air Operating System: OSX 10.14.16 Mojave My Question or Issue While on my computer and logged in to my plan manager account, I recently turning on t...
1125 Views
0 replies
0 likes
Hello. I need support on the usage of spotify family with google mini. I had a free spotify account, then I joined the family account. When I try to play music from my Google Mini "something goes wrong" and music cannot be played.Does anyhow know how...
Hello. I need support on the usage of spotify family with google mini. I had a free spotify account, then I joined the family account. When I try to play music from my Google Mini "something goes w...
Spotify Star
860 Views
1 replies
0 likes
I was checking my billing details when I noticed that the 3 available spots for my Family plan were filled up with accounts I did not know. After some searching around online, it seems like this is a pretty common problem. So why isn't Spotify doing ...
I was checking my billing details when I noticed that the 3 available spots for my Family plan were filled up with accounts I did not know. After some searching around online, it seems l...
Visitor
10593 Views
12 replies
7 likes
PlanDuo PremiumCountryUK My Question or IssueI am paying for and living at the same address as the person I have the duo account with but am travelling abroad for two months. How do I prove my address and not get my plan cancelled/suspended?
Plan Duo Premium Country UK My Question or Issue I am paying for and living at the same address as the person I have the duo account with but am travelling abroad for two months. How do ...
Spotify Star
2016 Views
1 replies
0 likes
PlanPremiumCountryAustraliaDeviceHTC phone; iPad My Question or IssueYesterday on my daughter's Spotify Kids app while trying to add Suzuki violin pieces to her favourites list, I found out that you can now share playlists with your children. Great! ...
Plan Premium Country Australia Device HTC phone; iPad My Question or Issue Yesterday on my daughter's Spotify Kids app while trying to add Suzuki violin pieces to her favourite...
Spotify Legend
2467 Views
2 replies
0 likes
