Help Wizard

Step 1

NEXT STEP

Premium Family

Get help verifying your Premium for Family.

Start a topic

Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 119690 Views
  • 32 replies
  • 8 likes
  • 119690 Views
  • 32 replies
  • 8 likes

Family plan

PlanPremium FamilyCountryScotlandDeviceIphone XOperating SystemiOS 10, My Question or IssueI have premium family subscription however i can only listen on one device, as it kicks the other user off even though they have accepted invite. can you pleas...

  • Newbie
  • Plan Premium Family Country Scotland Device Iphone X Operating System iOS 10,    My Question or Issue I have premium family subscription however i can only listen on one device, a...
  • OneByBoo
  • Roadie
  • 267 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 267 Views
  • 1 replies
  • 0 likes

Problemas con Plan Familiar Premium

Buenas tardes el dia de hoy renove el plan premium familiar el cual se deberia renovar hasta el 14/04/2018 pero revisando la pagina sale que se renovara el 24/03/2018 quiero saber xq ese detalle

  • Newbie
  • Buenas tardes el dia de hoy renove el plan premium familiar el cual se deberia renovar hasta el 14/04/2018 pero revisando la pagina sale que se renovara el 24/03/2018 quiero saber xq ese detalle
  • OneByBoo
  • Roadie
  • 328 Views
  • 1 replies
  • 0 likes
  • plan familiar
  • 328 Views
  • 1 replies
  • 0 likes

Family Premium Owner name incorrect on invite

My account invitation shows "Congratulations! You are about to join the family plan of [ex-boyfriend]." As the account owner I find this frustrating when inviting family members. There seems to be no option to change in account settings. Is it possib...

  • Newbie
  • My account invitation shows "Congratulations! You are about to join the family plan of [ex-boyfriend]." As the account owner I find this frustrating when inviting family members. There seems to be n...
  • OneByBoo
  • Roadie
  • 319 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 319 Views
  • 1 replies
  • 0 likes

Problemas al intentar enviar invitaciones a mi Premium Familiar

PlanFree/PremiumCountry: Argentina DevicePC y Motorola motoG5Operating SystemAndroid, Windows 10 Pro x64, Windows 7 Ultimate x64 My Question or IssueAcabo de mudarme, por ende abandoné el plan familiar premium al que me invitaron anteriormente y ahor...

  • Casual Listener
  • Plan Free/Premium Country: Argentina   Device PC y Motorola motoG5 Operating System Android, Windows 10 Pro x64, Windows 7 Ultimate x64   My Question or Issue Acabo de mudarme, ...
  • Bittencourt
  • Spotify Star
  • 454 Views
  • 5 replies
  • 0 likes
  • Premium for Family
  • 454 Views
  • 5 replies
  • 0 likes

Solved!! Musik weg nach Wechsel in PREMIUM family

Hi, Ich habe vor ein paar Stunden mein Premium Abo auf Premium Family umgestellt. Seit dem ist meine Musik weg und mein Account leer. Alles weg. Kann mir jm helfen ich habe wirklich nur das Premium Abo auf Premium Family geändert.

  • Casual Listener
  • Hi,   Ich habe vor ein paar Stunden mein Premium Abo auf Premium Family umgestellt. Seit dem ist meine Musik weg und mein Account leer. Alles weg.  Kann mir jm helfen  ich habe w...
  • Nico
  • Community Legend
  • 1691 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 1691 Views
  • 3 replies
  • 0 likes

Problem with family plan

I was kicked out from family plan yesterday. Solution with sending a new invitation is not working. No one from Spotify tryied to contact me in the last few weeks in order to confirm my adress. We are using Spotify with my husband and our son. We liv...

  • Visitor
  •  I was kicked out from family plan yesterday. Solution with sending a new invitation is not working. No one from Spotify tryied to contact me in the last few weeks in order to confirm my adress....
  • acjpcss
  • Newbie
  • 1409 Views
  • 4 replies
  • 2 likes
  • Premium for Family
  • 1409 Views
  • 4 replies
  • 2 likes

Autoplay

When I stop listening and press pause, Spotify starts playing songs in the background which I never selected. It does so only in the background while I am actually not using it. It also changes my downloaded songs selection and switches to Shuffle pl...

  • Newbie
  • When I stop listening and press pause, Spotify starts playing songs in the background which I never selected. It does so only in the background while I am actually not using it. It also changes my do...
  • Nico
  • Community Legend
  • 131 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 131 Views
  • 1 replies
  • 0 likes

Solved!! which subscription do i need?

Hello I have premium account and my sister is registered living at my moms adres, My question is since she live's here at my adress in the weekends can she then still be a member of the family subscription? since she is my sister in law.

  • Newbie
  •   Hello I have premium account and my sister is registered living at my moms adres, My question is since she live's here at my adress in the weekends can she then still be a member of the family...
  • Bittencourt
  • Spotify Star
  • 224 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 224 Views
  • 1 replies
  • 0 likes

Solved!! Issues to accept an invite

PlanFree/PremiumCountryBrazilDeviceAsus Zenfone 4 and PCOperating SystemAndroid Oreo and Windows 10 My Question or IssueRecently i accepted a invite to a family premium plan, but because of payment issue i got kicked out. After my brother solving the...

  • Casual Listener
  •   Plan Free/Premium Country Brazil Device Asus Zenfone 4 and PC Operating System Android Oreo and Windows 10   My Question or Issue Recently i accepted a invite to a family...
  • Bittencourt
  • Spotify Star
  • 385 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 385 Views
  • 3 replies
  • 0 likes

Superuser Contribution Software Engineering Daily podcast not updating

Plan Premium Country Czech Republic Device (Macbook Air late 2017, Lenovo B-51, LG G2) Operating System (macOS Mojave, Xubuntu 18.04, Android 6) My Question or Issue I have recenytly start following podcast of Software Engineering Daily. But there is...

  • Casual Listener
  • Plan Premium Country Czech Republic   Device (Macbook Air late 2017, Lenovo B-51, LG G2) Operating System (macOS Mojave, Xubuntu 18.04, Android 6)   My Question or Issue...
  • Peter
  • Spotify Legend
  • 1365 Views
  • 7 replies
  • 1 likes
  • Premium for Family
  • 1365 Views
  • 7 replies
  • 1 likes

Do the other people in the Family Plan need to make a separate account when accepting invite?

PlanPremium Family PlanCountryScotland, United KingdomDevice - the devices we're using Spotify on(iPhone 7's, Samsung Galaxy A3's, MacBook Air, iPad etc.)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Hi, I have recently...

  • Newbie
  • Plan Premium Family Plan Country Scotland, United Kingdom Device - the devices we're using Spotify on (iPhone 7's, Samsung Galaxy A3's, MacBook Air, iPad etc.) Operating System (iOS 10, A...
  • Bittencourt
  • Spotify Star
  • 188 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 188 Views
  • 1 replies
  • 0 likes

Double payment

I’m a long-time user and have had a Premium subscription for a long time. However, I upgraded to a Family account today and was instantly charged the £14.99. I was recently charged £9.99 for my usual subscription, so am confused as to why I have inst...

  • Newbie
  • I’m a long-time user and have had a Premium subscription for a long time. However, I upgraded to a Family account today and was instantly charged the £14.99. I was recently charged £9.99 for my u...
  • Nico
  • Community Legend
  • 229 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 229 Views
  • 1 replies
  • 0 likes

Superuser Contribution telecharger de la musique sur un autre compte

PlanPremiumCountryfranceDevicesamsung pour le compte family et honor pour ma filleOperating SystemandroidMy Question or IssueHello, I have spotify family. My daughter can not download music with her account. How can she do it?

  • Newbie
  • Plan Premium Country france Device samsung pour le compte family et honor pour ma fille Operating System android My Question or Issue Hello, I have spotify family. My daughter can not d...
  • Jemi
  • Spotify Legend
  • 196 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 196 Views
  • 1 replies
  • 0 likes

Premium for Family

CountryTurkeyDeviceSamsung Galaxy S5Operating SystemAndroid 6.0.1 My Question or IssueI want to buy Premium for Family with my homemades but they're in a trip now. I see on the internet that when you leave home for a long time, your premium will be e...

  • Newbie
  • Country Turkey Device Samsung Galaxy S5 Operating System Android 6.0.1   My Question or Issue I want to buy Premium for Family with my homemades but they're in a trip now. I see on the i...
  • Mantisentil
  • Community Legend
  • 157 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 157 Views
  • 1 replies
  • 0 likes

Superuser Contribution Error when trying to get registered for Google Home

PlanPremium (family)CountryUKDeviceMacBook pro My Question or IssueHi there, I am an active Spotify Family subscriber, have been for the past few months. I wanted to register to get the Google Home Mini, but when I click on the link that says "Alread...

Screen Shot 2019-03-22 at 13.19.02.png
  • Casual Listener
  • Plan Premium (family) Country UK Device MacBook pro   My Question or Issue Hi there,   I am an active Spotify Family subscriber, have been for the past few months. I wanted to r...
  • Katerina
  • Spotify Legend
  • 656 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 656 Views
  • 3 replies
  • 0 likes

Offre promo Spotify Famille : mail non reçu et...

Bonsoir à toutes et tous,Je découvre ce forum et viens chercher un peu d'aide pour notre souci. Nous venons de souscrire à l'offre "Spotify Famille", nous avions juste Premium auparavant, et il apparait qu'avec cette offre nous avons le droit à une "...

  • Casual Listener
  • ...ffaire à un bot plus qu'à une "vraie" personne. Si parmi vous quelqu'un a la solution, nous sommes preneurs  Par avance merci, La "Rochino Family"
  • Arnauddd
  • Newbie
  • 605 Views
  • 5 replies
  • 2 likes
  • Premium for Family
  • 605 Views
  • 5 replies
  • 2 likes

Upgrading to family plan

PlanPremiumCountry UK Device(iPhone 8 plus)Operating System(iOS 12.12 Hi, i’m on an individual plan. when upgrading to family plan, does it change billing date? On family plan, how can Spotify tell if they live in same household? I’m interested in fa...

  • Visitor
  • Plan Premium Country UK   Device (iPhone 8 plus) Operating System (iOS 12.12   Hi,  i’m on an individual plan.  when upgrading to family plan,  does it change b...
  • Billy-J
  • Spotify Star
  • 189 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 189 Views
  • 1 replies
  • 0 likes

Family plan address?

I live in a place that doesn't use the latin alphabet. I signed up a while ago. I have no idea how I wrote my address in latin characters, there are many possibilties as well as abbrevations. I do NOT want to delete my whole account and lose all my d...

  • Newbie
  • ...bsp;   Plan: Family   Device Multiple Operating System Multiple  
  • Mantisentil
  • Community Legend
  • 226 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 226 Views
  • 1 replies
  • 0 likes

A minha conta do Spotify para o mês de março está duplicada.

Fiz a compra do serviço no dia cinco de março e o valor foi contabilizado nesta data, mas agora, dia 28, a conta foi repetida e fui cobrado novamente.My Question or Issue

  • Newbie
  • Fiz a compra do serviço no dia cinco de março e o valor foi contabilizado nesta data, mas agora, dia 28, a conta foi repetida e fui cobrado novamente. My Question or Issue  
  • Mantisentil
  • Community Legend
  • 91 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 91 Views
  • 1 replies
  • 0 likes

Can't cancel subscription

PlanFamily PremiumCountryDenmarkDevice(iPhone 7, Macbook Pro late 2016)Operating System(iOS 10) My Question or IssueI wan't to cancel my premium. I am on a family plan but am not the owner. Every time i wan't to get off the plan i cancel and it says ...

  • Newbie
  • Plan Family Premium Country Denmark Device (iPhone 7, Macbook Pro late 2016) Operating System (iOS 10)   My Question or Issue I wan't to cancel my premium. I am on a family plan but a...
  • Mantisentil
  • Community Legend
  • 140 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 140 Views
  • 1 replies
  • 0 likes