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Get help verifying your Premium for Family.
I accepted an invitation to join a family plan. I obviously live at the same address and I was trying to do this while staying there too actually. When I typed the address it said it didn´t match. I decided to literally copy the address from the mast...
Newbie
77364 Views
64 replies
7 likes
I can’t join our family subscription and when I try it tells me that I can’t change twice in 12th months even though I haven’t changed my subscription for over 18 months plus does anyone know how I can get help with this problem?
Newbie
94940 Views
72 replies
5 likes
My wife is a keen listener of e-books and I am not. I am the Plan Manager for our family account. There are 3 users me, my wife and my daughter. I cannot transfer access to e-Books to my wife (I asked on here already). I now want my wife to be our Pl...
Casual Listener
77823 Views
43 replies
9 likes
PlanPremium Family Device(iPad) Operating System(iOS latest) My Question or IssueHi, when i browse my app under my account, I can see audiobooks which are able to be played. However when I use my kids premium family login under their iPad, same audio...
Casual Listener
208828 Views
267 replies
35 likes
I just moved from Spotify premium to family plan. While the payment is successful, I am not able to get the Premium Family link in my profile and hence unable to add family members. Tried it through the web and spotify app on iPhone and Android. What...
I just moved from Spotify premium to family plan. While the payment is successful, I am not able to get the Premium Family link in my profile and hence unable to add family members. Tried it t...
Moderator
1672 Views
1 replies
0 likes
I joined my family plan in 2020 and lost access in January 2021, however according to the statement (Members can only switch Family plans once a year.) which is not clear enough, does this mean I can switch once (i.e from one family plan to another) ...
I joined my family plan in 2020 and lost access in January 2021, however according to the statement (Members can only switch Family plans once a year.) which is not clear enough, does this mean I c...
Spotify Legend
770 Views
1 replies
0 likes
PlanPremium FamilyCountryHungary My Question or IssueHi, my wife just kicked out of the family subscription within the 7 days of notice period, though she tried to verify the address in the instant, however, the site was not reachable in the first tw...
Plan Premium Family Country Hungary My Question or Issue Hi, my wife just kicked out of the family subscription within the 7 days of notice period, though she tried to verify the a...
Spotify Legend
607 Views
1 replies
0 likes
PlanFree/PremiumCountryBelgium DeviceSonos, Echo Dot My Question or IssueI have a Spotify Premium Family account. So we should be able to play each on different devices different music. This does not work. It stops playing when another song is activa...
Plan Free/Premium Country Belgium Device Sonos, Echo Dot My Question or Issue I have a Spotify Premium Family account. So we should be able to play each on different devices d...
Casual Listener
39956 Views
32 replies
9 likes
PlanPremiumCountryUKDeviceiPhone XRMy Question or IssueHi, one of my sons used to be on our premium family but no longer has access. I have tried adding him numerous times, but he gets the same error when he clinks on the link - 'can't confirm you ar...
Plan Premium Country UK Device iPhone XR My Question or Issue Hi, one of my sons used to be on our premium family but no longer has access. I have tried adding him numerous times, but he g...
Moderator
920 Views
3 replies
0 likes
My son can't join my family plan. He was on my boyfriends previously. Now it says he can't switch even though the other plan was canceled?
My son can't join my family plan. He was on my boyfriends previously. Now it says he can't switch even though the other plan was canceled?
Spotify Legend
584 Views
1 replies
0 likes
PlanPremiumCountryIndiaMy Question or IssueI just bought the Family plan for 1 year yesterday (INR 2100) but I didn't know that the family members have to stay under the same roof. I want to change it to an individual plan. Please advise how should I...
Plan Premium Country India My Question or Issue I just bought the Family plan for 1 year yesterday (INR 2100) but I didn't know that the family members have to stay under the same roof. I want t...
Spotify Legend
728 Views
1 replies
0 likes
Last 3 weeks I trying to get premium for family, and every time I see error message - something went wrong. I even try other type of subscription, and I got same error message, help me please!
Last 3 weeks I trying to get premium for family, and every time I see error message - something went wrong. I even try other type of subscription, and I got same error message, help me please!
Spotify Legend
808 Views
6 replies
1 likes
PlanPremiumCountrySouth Africa My Question or IssueI am trying to upgrade from a Duo Premium account to a Family Premium account. However after selecting a payment method I always come to this screen: https://www.spotify.com/za-en/purchase/offer/prem...
Plan Premium Country South Africa My Question or Issue I am trying to upgrade from a Duo Premium account to a Family Premium account. However after selecting a payment method I always c...
Community Legend
584 Views
1 replies
0 likes
PlanPremiumCountryTURKEYDeviceWindows OS ComputerOperating SystemWindows 10 My Question or IssueI want to remove a user from family list. but the button for removing the member/user doen't operate. So I cant do that for a while.What can I do?I Attach...
Plan Premium Country TURKEY Device Windows OS Computer Operating System Windows 10 My Question or Issue I want to remove a user from family list. but the button for removing the m...
Spotify Legend
752 Views
3 replies
1 likes
I've been subscribed to spotify premium for a couple years now. After the first year, I had no clue that I needed to renew my subscription, so I had been charged the regular 9.99 for a couple months. This year March 2018, I was aware that I need to r...
I've been subscribed to spotify premium for a couple years now. After the first year, I had no clue that I needed to renew my subscription, so I had been charged the regular 9.99 for a couple months....
Spotify Star
568 Views
1 replies
0 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Casual Listener
748 Views
1 replies
0 likes
Hello community, I know some people using the family plan but they are friends not living at the same place. I'm concerned because this behaviour is not fair and can result into more strict policies and higher costs from Spotify.Is there any way to r...
Hello community, I know some people using the family plan but they are friends not living at the same place. I'm concerned because this behaviour is not fair and can result into more s...
Spotify Legend
1553 Views
3 replies
0 likes
Wouldn't it be nice to have Spotify Premium availble to everyone worldwide?I'm from Guyana and I can't go premium but me and my friends would really love too.
Wouldn't it be nice to have Spotify Premium availble to everyone worldwide? I'm from Guyana and I can't go premium but me and my friends would really love too.
Spotify Star
980 Views
2 replies
2 likes
I've just logged into Spotify to add my father back into the family plan (he's gone for some reason) and now it wants my ADDRESS? on top of that, its sharing that address with Google who will of course use it, sell it, etc. Before I dump the whole th...
I've just logged into Spotify to add my father back into the family plan (he's gone for some reason) and now it wants my ADDRESS? on top of that, its sharing that address with Google who will of c...
Spotify Legend
720 Views
3 replies
0 likes
PlanFreeCountryUS My Question or Issue The family Owner created a new account and i am no longer premium, so he also bought a family plan in the new account but when he send me the invitation link i cant join because it appears that "i need to wait 1...
Plan Free Country US My Question or Issue The family Owner created a new account and i am no longer premium, so he also bought a family plan in the new account but when he send m...
Spotify Star
633 Views
1 replies
0 likes
PlanPremiumCountryBosnia and HerzegovinaDeviceDesktopOperating SystemWindows 10 My Question or IssueMy family manager has disabled me from listening to explicit content songs, even tho I am not in contact with them anymore. I just have my Spotify acc...
Plan Premium Country Bosnia and Herzegovina Device Desktop Operating System Windows 10 My Question or Issue My family manager has disabled me from listening to explicit content s...
Moderator
531 Views
3 replies
0 likes
Trying to cancel Family Premium (as non-owner of the plan) so I can resubscribe to regular Premium. Go through my account, cancel family Premium and the screen says "You've canceled Premium. Your subscription will end on 4/9/19." However, I haven't r...
Trying to cancel Family Premium (as non-owner of the plan) so I can resubscribe to regular Premium. Go through my account, cancel family Premium and the screen says "You've canceled Premium. Your s...
Spotify Legend
2326 Views
7 replies
0 likes
PlanFamily PremiumCountrySweden My Question or IssueWill a removed user from a family subscription changed to a free user or what happends to a removed user
Plan Family Premium Country Sweden My Question or Issue Will a removed user from a family subscription changed to a free user or what happends to a removed user
Community Legend
653 Views
1 replies
0 likes
PlanPremium FamilyCountryFranceDevice(iPhone 6, Operating System(iOS 13.7, Windows 10) My Question or IssueFollowing a problem with my credit card I had to select Lithuania, now I have chosen Paypal and I want to change the country but I cannot retur...
Plan Premium Family Country France Device (iPhone 6, 😎 Operating System (iOS 13.7, Windows 10) My Question or Issue Following a problem with my credit card I had to select L...
Spotify Legend
1041 Views
5 replies
0 likes
