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Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 155463 Views
  • 32 replies
  • 9 likes
  • 155463 Views
  • 32 replies
  • 9 likes

Superuser Contribution [iOS][Subscription] Can't link my kid account to my family plan

I recently bought an iPod for my daughter, I have been trying to link her Spotify account to my family plan, however, every attempt that I have tried hasn't worked. Spotify says that we need to be in the same address. I have my personal account open ...

  • Casual Listener
  • I recently bought an iPod for my daughter, I have been trying to link her Spotify account to my family plan, however, every attempt that I have tried hasn't worked. Spotify says that we need to be i...
  • Xenia
  • Moderator
  • 724 Views
  • 1 replies
  • 0 likes
  • iOS
    Subscription
  • 724 Views
  • 1 replies
  • 0 likes

Superuser Contribution If I buy Family Plan (Premium), can my son use this when away at school?

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Ivan
  • Spotify Legend
  • 585 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 585 Views
  • 1 replies
  • 0 likes

Superuser Contribution Localise the Spotify Kids App

Could you localise the Spotify Kids App please?It's such a minor thing, but I think it might only be currently launched in countries which spell the word "Favourites", not "Favorites". It'd be polite, it'd be educational, it'd help dyslexics and it'd...

  • Music Fan
  • Could you localise the Spotify Kids App please? It's such a minor thing, but I think it might only be currently launched in countries which spell the word "Favourites", not "Favorites".   I...
  • Mario
  • Spotify Legend
  • 648 Views
  • 5 replies
  • 0 likes
  • Premium for Family
  • 648 Views
  • 5 replies
  • 0 likes

Superuser Contribution PREMIUM to PREMIUM Family

PlanPremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHelloI have already 1 year premium subscription until december 10 2020. I want to switch to family...

  • Visitor
  • ...ello I have already 1 year premium subscription until december 10 2020. I want to  switch to family premium. If i change i have to pay monthly fee for premium family as i see on my account, i w...
  • Petya
  • Community Legend
  • 634 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 634 Views
  • 1 replies
  • 0 likes

"house" account on premium for family?

Can I make a 'house' account on my premium for family subscription? This would be an account seperate from my wife and my accounts which is tied to a device in my living room. I'm assuming I can, but am asking before I do so to avoid potential accoun...

  • Newbie
  • Can I make a 'house' account on my premium for family subscription? This would be an account seperate from my wife and my accounts which is tied to a device in my living room. I'm assuming I can, b...
  • ebrakespin
  • Visitor
  • 681 Views
  • 2 replies
  • 0 likes
  • 681 Views
  • 2 replies
  • 0 likes

Plan Manager forgotten account details

PlanPremiumCountryirelandDeviceiPhonesOperating Systemwindows 10My Question or IssueThe plan manager for my family account has forgotten her account details and cannot login. How can she login or get a different account? She doesn't even know her ema...

  • Casual Listener
  •   Plan Premium Country ireland Device iPhones Operating System windows 10 My Question or Issue The plan manager for my family account has forgotten her account details and cannot l...
  • Emilia_8
  • Community Legend
  • 2415 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 2415 Views
  • 3 replies
  • 0 likes

Solved!! Amazon Echo

PlanFamily PremiumCountryGermanyDevice Samsung Galaxy 10Operating SystemAndroid when can you finally use spotify on alexa echos?why is it not possible with a famliy account to use different streams within a household on different alexa loudspeakers a...

  • Newbie
  •   Plan Family Premium Country Germany Device  Samsung Galaxy 10 Operating System Android      when can you finally use spotify on alexa echos? why is it not p...
  • osornios
  • Spotify Star
  • 783 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 783 Views
  • 1 replies
  • 0 likes

Premium for Family simply is not worth it if you have multiple users with multiple Google Homes

I've been using Spotify for about 6 months, and it's mostly OK. My wife also likes to listen to music, and it's irritating when I am listening to music in the car, and suddenly it stops because she started playing something at home, but OK, I get why...

  • Casual Listener
  • ...tarted playing something at home, but OK, I get why that is.   I switched to the Spotify Family Plan, which I assumed would allow 6 devices/streams. I was surprised and dismayed to find out w...
  • osornios
  • Spotify Star
  • 4771 Views
  • 1 replies
  • 3 likes
  • Premium for Family
  • 4771 Views
  • 1 replies
  • 3 likes

Stolen Account

PlanPremiumCountry DeviceIOS. XR,11,7My Question or IssueI think we accidentally took over an account a year or so back when we logged on with our email address. We have now been kicked off of that account and ended up creating a new one with that sa...

  • Visitor
  • Plan Premium Country   Device IOS. XR,11,7 My Question or Issue I think we accidentally took over an account a year or so back when we logged on with our email address. We have now been k...
  • Brunelicia
  • Community Legend
  • 399 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 399 Views
  • 1 replies
  • 0 likes

Superuser Contribution **bleep**, men inte skriven på samma adress - går bra ändå?

Hej!Jag ska bli **bleep**. Saken är den, att jag kommer att jobba i ett annat land i sju, åtta månader per år. Därför kommer jag att vara skriven i det landet där jag jobbar, och inte hos min **bleep**, i vårt hem.Hur blir det då med Spotify Premium ...

  • Regular
  • ...leep**, i vårt hem. Hur blir det då med Spotify Premium Family? Jag vill ogärna att mitt konto spärras.
  • Petya
  • Community Legend
  • 618 Views
  • 2 replies
  • 0 likes
  • Premium for Family
  • 618 Views
  • 2 replies
  • 0 likes

Superuser Contribution New subscription for Premium Family, but account is still Free

I'm starting today with a new subscription for Premium Family. And after the confirmation from my bank I thought it will be working directly. But when I log in to my account, it is the free mode.When I take a look at the invoices in Spotify, I can se...

  • Casual Listener
  • I'm starting today with a new subscription for Premium Family. And after the confirmation from my bank I thought it will be working directly.   But when I log in to my account, it is the f...
  • Petya
  • Community Legend
  • 1392 Views
  • 7 replies
  • 0 likes
  • Premium for Family
  • 1392 Views
  • 7 replies
  • 0 likes

Solved!!Superuser Contribution No me deja acceder a mi cuenta

Me cobró este mes el plan familiar pero a mi que soy la titular no me deja entrar, me dice que actualice el pago. Los demas si pueden usar la cuenta. Ayuda

  • Visitor
  • Me cobró este mes el plan familiar pero a mi que soy la titular no me deja entrar, me dice que actualice el pago. Los demas si pueden usar la cuenta. Ayuda
  • Xenia
  • Moderator
  • 703 Views
  • 1 replies
  • 0 likes
  • 703 Views
  • 1 replies
  • 0 likes

Superuser Contribution Family's music is messing with my Release Radar and Discover Weekly

Plan: Premium (Family)Country: Germany My Question or IssueI love to use Spotify and all their suggested playlists. Since about 2 months now, my family created a family-subscribtion. The problem with that is, that I always find (a lot) of songs playe...

  • Casual Listener
  • Plan: Premium (Family) Country: Germany   My Question or Issue I love to use Spotify and all their suggested playlists. Since about 2 months now, my family created a family-s...
  • Katerina
  • Spotify Legend
  • 1106 Views
  • 5 replies
  • 2 likes
  • Premium for Family
  • 1106 Views
  • 5 replies
  • 2 likes

Superuser Contribution Me quitaron el premium familiar

Hace 3 días comencé los 3 meses gratuitos del premium familiar y hoy ya no lo tengo, Porque?

  • Visitor
  • Hace 3 días comencé los 3 meses gratuitos del premium familiar y hoy ya no lo tengo, Porque?
  • Katerina
  • Spotify Legend
  • 5727 Views
  • 1 replies
  • 0 likes
  • 5727 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Family Issue, Can't Register

I tried to register for the Spotify Family Plan using a Virtual Credit Card from several different banks but it still doesn't work and there is a message 'An error occurred. Try again, or get help'. I have tried many times, I have followed all the re...

  • Visitor
  • I tried to register for the Spotify Family Plan using a Virtual Credit Card from several different banks but it still doesn't work and there is a message 'An error occurred. Try again, or get help'....
  • Katerina
  • Spotify Legend
  • 697 Views
  • 2 replies
  • 0 likes
  • 697 Views
  • 2 replies
  • 0 likes

TROCAR CARTÃO DE CREDITO PARA PAGAMENTO

NÃO ESTOU CONSEGUINDO INSERIR UM NOVO CARTÃO DE CREDITOPARA PAGAMENTO. EZSTÁ APARECENDO ESTÁ MENSAGEM "A atualização de seus dados de pagamento ou da forma de pagamento não ativa, faz upgrade ou estende sua assinatura."O QUE FAZER?

  • Visitor
  • NÃO ESTOU CONSEGUINDO INSERIR UM NOVO CARTÃO DE CREDITOPARA PAGAMENTO. EZSTÁ APARECENDO ESTÁ MENSAGEM "A atualização de seus dados de pagamento ou da forma de pagamento não ativa, faz upgrade ou este...
  • Bittencourt
  • Spotify Star
  • 1986 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 1986 Views
  • 1 replies
  • 0 likes

Family member living temporarily in another country?

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHello,I want to upgrade from free to Family but my daughter is living temporarily in another ...

  • Casual Listener
  • ...ello, I want to upgrade from free to Family but my daughter is living temporarily in another country as Au Pair. Can she be added to my Family account then? Thanks Thomas
  • Bittencourt
  • Spotify Star
  • 407 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 407 Views
  • 1 replies
  • 0 likes

Solved!! Trying to add family member but it says that we are in different countries, though we are not

PlanPremium FamilyCountryEstoniaDeviceTried several ones, same resultOperating SystemTried several ones, same result My Question or IssueI have just signed for Premium Family in Estonia and shared a link with my wife. After logging in into Spotify, s...

  • Casual Listener
  • Plan Premium Family Country Estonia Device Tried several ones, same result Operating System Tried several ones, same result   My Question or Issue I have just signed for Premium Family...
  • maksimborissov
  • Casual Listener
  • 765 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 765 Views
  • 1 replies
  • 0 likes

Superuser Contribution Add family membrer - wrong country?

premium familyCountryLuxemburg/SwedenDeviceipad(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI switched from premium to family premium and sent the invitation to my husb...

  • Newbie
  • premium family Country Luxemburg/Sweden Device ipad (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or I...
  • Ivan
  • Spotify Legend
  • 350 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 350 Views
  • 1 replies
  • 0 likes

Superuser Contribution Promotion for upgrade to Premium for Family

Plan: PremiumMy Question or Issue;Dear all, I'm a subscriber since many years and considering an upgrade towards premium for family. I understand that this upgrade will require a higher monthly contribution. However I see that new users can get it fo...

  • Regular
  •   Plan: Premium My Question or Issue; Dear all, I'm a subscriber since many years and considering an upgrade towards premium for family. I understand that this upgrade will require a higher m...
  • Ivan
  • Spotify Legend
  • 619 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 619 Views
  • 3 replies
  • 0 likes