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Premium Family

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Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 177523 Views
  • 32 replies
  • 9 likes
  • 177523 Views
  • 32 replies
  • 9 likes

Premium for family when separated

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) Do I need to change my account or can my children still join my premium family account although they are living e...

  • Visitor
  • ...ccount or can my children still join my premium family account although they are living every other week with their mom?  
  • Billy-J
  • Spotify Star
  • 455 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 455 Views
  • 1 replies
  • 0 likes

Superuser Contribution cant see people on family mix

PlanFamily PremiumCountryIsraelDeviceSamsung Galaxy A71Operating SystemAndroid 10 My Question or IssueWhenever I enter the Family Mix page and I tap on my family's profile Icons next to a song, I am led to a blank page.

  • Visitor
  • Plan Family Premium Country Israel Device Samsung Galaxy A71 Operating System Android 10   My Question or Issue Whenever I enter the Family Mix page and I tap on my family's profile I...
  • Galgoul2
  • Visitor
  • 1238 Views
  • 2 replies
  • 3 likes
  • Android
    Family Mix
  • 1238 Views
  • 2 replies
  • 3 likes

family problem

PlanFree/PremiumCountryIsraelDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue PlanPremiumCountryIsraelDeviceSamsung 7Operating System My Question or IssueHiAfter buy...

  • Newbie
  • ...bsp; Plan Premium Country Israel Device Samsung 7 Operating System     My Question or Issue Hi After buying the family package, I succeeded to add my 2 kids. but when I open the r...
  • OneByBoo
  • Roadie
  • 534 Views
  • 1 replies
  • 1 likes
  • Premium for Family
  • 534 Views
  • 1 replies
  • 1 likes

Why the F am I paying for Spotify Family if my kids cannot use it?

PlanFamily PremiumCountryFinlandDevices: Android, iPad, PC My Question or IssueI upgraded from Premium to Family as my kids have been using my Premium account and obviously when they use it I cannot. Now I cannot use the Family either since my kids (...

  • Visitor
  • Plan Family Premium Country Finland Devices: Android, iPad, PC   My Question or Issue I upgraded from Premium to Family as my kids have been using my Premium account and obviously w...
  • Joel-M
  • Composer
  • 629 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 629 Views
  • 1 replies
  • 0 likes

No Option to "Join Family Mix"

PlanPremium Family CountryUSADeviceiPhone XR/ Dell Laptop My Question or IssueI have read the instructions on how to join Family Mix, but when I click on the elipses at the top of the playlist, my only options are "Go to Playlist Radio, "Save to Your...

  • Newbie
  • Plan Premium Family  Country USA Device iPhone XR/ Dell Laptop   My Question or Issue I have read the instructions on how to join Family Mix, but when I click on the elipses at t...
  • jrandall17
  • Casual Listener
  • 7171 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 7171 Views
  • 3 replies
  • 0 likes

Stuck in other country due to COVID

PlanPremiumCountryU.S./OmanDeviceiPhone 11 ProOperating SystemiOS My Question or IssueHello. I was in family premium plan for many years (we live in te same house). I came to Oman for work and at the moment I'm stuck here. When I first got here I cou...

  • Casual Listener
  • Plan Premium Country U.S./Oman Device iPhone 11 Pro Operating System iOS   My Question or Issue Hello. I was in family premium plan for many years (we live in te same house). I came t...
  • OneByBoo
  • Roadie
  • 788 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 788 Views
  • 3 replies
  • 0 likes

DO NOT UPGRADE IF YOU ALREADY HAVE A BUNDLED ACCOUNT

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) THEY WILL CANCEL ANY BUNDLED SUBSCRIPTIONS AND YOU CANT GET THEM BACK

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   THEY WILL CANCEL ANY BUNDLED ...
  • Billy-J
  • Spotify Star
  • 503 Views
  • 1 replies
  • 2 likes
  • Premium for Family
  • 503 Views
  • 1 replies
  • 2 likes

Country change for Spotify Family not available

Hello! My family and I just purchased the Family Premium Account. We set all on Germany, since we all live here together, but my dad has a dutch phone, so his country is currently still on Netherlands. We have tried to change this, but it does not al...

  • Visitor
  • Hello!   My family and I just purchased the Family Premium Account. We set all on Germany, since we all live here together, but my dad has a dutch phone, so his country is currently still on N...
  • KO799
  • Casual Listener
  • 625 Views
  • 2 replies
  • 0 likes
  • Account
  • 625 Views
  • 2 replies
  • 0 likes

Superuser Contribution Inviting familie members

I have a family premium account, and try to invite my Sons in, but we still keep having one account as it seems because we keep kicking each other out ... one thing I don’t understand from the descriptions is that my son logs in on his ‘OWN’ account:...

  • Visitor
  • I have a family premium account, and try to invite my Sons in, but we still keep having one account as it seems because we keep kicking each other out ...   one thing I don’t understand from t...
  • Ivan
  • Spotify Legend
  • 492 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 492 Views
  • 1 replies
  • 0 likes

Superuser Contribution I just upgraded from a premium to family premium. How do I invite members to my family subscription

Plan: FamilyFree/Premium: PremiumCountry: India Device: Samsang Galaxy Note 10, I've tried to open the website on incognito page as well My Question or IssueMy current premium plan is set to expire in October '20. But I went ahead and upgraded to Pre...

  • Visitor
  • Plan: Family Free/Premium: Premium Country: India    Device: Samsang Galaxy Note 10, I've tried to open the website on incognito page as well   My Question or Issue My c...
  • Mario
  • Spotify Legend
  • 423 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 423 Views
  • 1 replies
  • 0 likes

Superuser Contribution Problem country change even when bank account and country changed

Hi, I moved from NL to FR. In FR I subscribed to Familiy Premium. My wife wanted to connect but could not do that because of the country issues - although the same home address was entered. I noticed that she had FR in her profile and I still had NL....

  • Casual Listener
  • ...ddress and bank account is in FR. Because of that my wife can't connect.   Please help, as this way a Family Premium subscription is useless.   Regards, Michel  
  • Elena
  • Moderator
  • 439 Views
  • 3 replies
  • 1 likes
  • Premium for Family
  • 439 Views
  • 3 replies
  • 1 likes

Spotify Family

I have a Premium Account and submitted an Family Account with the same account settings. Do I need to terminate my Premium Account?

  • Visitor
  • I have a Premium Account and submitted an Family Account with the same account settings. Do I need to terminate my Premium Account?
  • Billy-J
  • Spotify Star
  • 379 Views
  • 1 replies
  • 0 likes
  • 379 Views
  • 1 replies
  • 0 likes

Superuser Contribution Family Abo password lost

Hi everybody, my mom forgot her password for her Spotify Login. Since we have a family subscription and I am the "big boss", we don't know how she can request a new password. We tried everything on her phone and on the web, but she doesn't get any ma...

  • Visitor
  • Hi everybody,   my mom forgot her password for her Spotify Login. Since we have a family subscription and I am the "big boss", we don't know how she can request a new password. We tried e...
  • Petya
  • Community Legend
  • 606 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 606 Views
  • 1 replies
  • 0 likes

How do family members use multiple devices?

As I understand it any family member registered to the premium account will be able to access spotify on any device using their login. so my son has his mobile, ipad, xbox, tv which can all play Spotify. I sent his invite over WhatsApp which he picke...

  • Visitor
  • As I understand it any family member registered to the premium account will be able to access spotify on any device using their login.   so my son has his mobile, ipad, xbox, tv which can a...
  • Billy-J
  • Spotify Star
  • 533 Views
  • 1 replies
  • 1 likes
  • Premium for Family
  • 533 Views
  • 1 replies
  • 1 likes

Superuser Contribution Can't access family plan

PlanFamily - PremiumCountrySwedenDeviceGoogle Chrome, Edge, Firefox usual and incognito modeOperating SystemWindows 10 x64 1909 My Question or IssueToday when I need it the most I can't access the family account after signing in. I can open all the o...

  • Visitor
  •   Plan Family - Premium Country Sweden Device Google Chrome, Edge, Firefox usual and incognito mode Operating System Windows 10 x64 1909   My Question or Issue Today when I n...
  • user-removed
  • Not applicable
  • 429 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 429 Views
  • 3 replies
  • 0 likes

Family premium

My fiance signed up for the premium family plan and sent me an invite. I accepted it and went through the process of putting it on my phone (an android) However, it still says that I have the regular free account. I have logged out and back in again,...

  • Visitor
  • My fiance signed up for the premium family plan and sent me an invite.  I accepted it and went through the process of putting it on my phone (an android) However, it still says that I have the r...
  • OneByBoo
  • Roadie
  • 375 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 375 Views
  • 1 replies
  • 0 likes

Underage Users???

Plan Premium FamilyCountryUS DeviceiPhone Operating SystemiOS My Question or Issue I just switched my family plan from Apple Music to Spotify because I preferred Spotify's playlists. Are you telling me I can't add Spotify to my 7 year olds device??? ...

  • Newbie
  • Plan  Premium Family Country US   Device iPhone  Operating System iOS   My Question or Issue   I just switched my family plan from Apple Music to Spotify b...
  • OneByBoo
  • Roadie
  • 925 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 925 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't join family plan it says I'm in a different Country

PlanFree wants to join premium familiyCountry: Honduras Device(iPhone 11pro, Macbook Pro 2015) I've looked up for solutions everywhere but nothing works. It says I'm in a different country than my family's and we live in the same house, my country se...

  • Casual Listener
  • ...ifferent country than my family's and we live in the same house, my country setting is correct, and I ALREADY tried the incognito window, cleaning cache and cookies solution posted before, nothing works....
  • Xenia
  • Moderator
  • 1485 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 1485 Views
  • 3 replies
  • 0 likes

Superuser Contribution Switching family plans

I am currently on my brother’s premium family plan but would like to start my own separate family plan. How do I do this?? Also, will my current playlists be affected when I switch?

  • Newbie
  • I am currently on my brother’s premium family plan but would like to start my own separate family plan. How do I do this??  Also, will my current playlists be affected when I switch?
  • Ivan
  • Spotify Legend
  • 644 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 644 Views
  • 1 replies
  • 0 likes

Superuser Contribution Pembayaran gagal

Masalah saya adalah saya mau memperbarui pembayaran tapi selalu gagal, ini baru terjadi saat ini. saya memasukan CC dan VCN saya selalu ditolak. saya sudah menghubungi bank BNI selalu pemilik VCN dan tidak ada kendala. adakah kendala di spotify indon...

  • Casual Listener
  • Masalah saya adalah saya mau memperbarui pembayaran tapi selalu gagal, ini baru terjadi saat ini. saya memasukan CC dan VCN saya selalu ditolak. saya sudah menghubungi bank BNI selalu pemilik VCN dan...
  • Xenia
  • Moderator
  • 5283 Views
  • 4 replies
  • 0 likes
  • Premium for Family
  • 5283 Views
  • 4 replies
  • 0 likes