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I can’t join our family subscription and when I try it tells me that I can’t change twice in 12th months even though I haven’t changed my subscription for over 18 months plus does anyone know how I can get help with this problem?
Newbie
78296 Views
65 replies
5 likes
My wife is a keen listener of e-books and I am not. I am the Plan Manager for our family account. There are 3 users me, my wife and my daughter. I cannot transfer access to e-Books to my wife (I asked on here already). I now want my wife to be our Pl...
Casual Listener
57553 Views
23 replies
8 likes
PlanPremium Family Device(iPad) Operating System(iOS latest) My Question or IssueHi, when i browse my app under my account, I can see audiobooks which are able to be played. However when I use my kids premium family login under their iPad, same audio...
Newbie
195091 Views
265 replies
33 likes
The mail with request of spotify to verify the home adress was on spam and now a family member is blocked for 12 months. How can I reactivate the account?
Casual Listener
28902 Views
44 replies
4 likes
Hello.We just updated one account to Family Plan and that account is now owner. So now we have one owner and some member accounts. How do we change the owner status to another account?
Hello. We just updated one account to Family Plan and that account is now owner. So now we have one owner and some member accounts. How do we change the owner status to another account?
Casual Listener
28204 Views
27 replies
1 likes
PlanPremium FamilyCountryCanada My Question or IssueI have just moved back to Canada from US. I have created a Premium Family account for family members here. However, they cannot sign up -- assuming problem is that my country profile is still US. I ...
Plan Premium Family Country Canada My Question or Issue I have just moved back to Canada from US. I have created a Premium Family account for family members here. However, they cannot s...
Roadie
462 Views
1 replies
0 likes
I just upgraded my Spotify from the premium to the Family plan--partly because my kids keep taking over Spotify from their Amazon Echo devices. So, my plan was to create usernames for each of them under our new family plan...so everyone can listen to...
I just upgraded my Spotify from the premium to the Family plan--partly because my kids keep taking over Spotify from their Amazon Echo devices. So, my plan was to create usernames for each of t...
Community Legend
1572 Views
1 replies
0 likes
PlanPremiumCountryAustraliaDeviceDesktopOperating Systemwindows 10 My Question or IssueI am trying to add family members to my premium account, but there is no option to do so. Please help
Plan Premium Country Australia Device Desktop Operating System windows 10 My Question or Issue I am trying to add family members to my premium account, but there is no option to do s...
Spotify Star
1297 Views
1 replies
0 likes
PlanPremiumCountryUK My Question or IssueMy family members despite sitting beside me at our address cannot access the family plan as the site is telling them they are not at the address?? We have tried numerous browsers and this has not resolved the ...
Plan Premium Country UK My Question or Issue My family members despite sitting beside me at our address cannot access the family plan as the site is telling them they are not at the a...
Moderator
562 Views
1 replies
0 likes
PlanPremium familyCountryEnglandDevice(iPhone 7, iPhone 6, macbook pro pre 2012Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssuI have registered for premium family and sent a request to all my family....I have managed to re...
Plan Premium family Country England Device (iPhone 7, iPhone 6, macbook pro pre 2012 Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issu I h...
Community Legend
1381 Views
5 replies
0 likes
Is there are way to limit the daily use of Spotify Kids? The limitation of "Google family link" does not work, because there is no interaction when the Spotify Kids App is playing
Is there are way to limit the daily use of Spotify Kids? The limitation of "Google family link" does not work, because there is no interaction when the Spotify Kids App is playing
Spotify Star
759 Views
1 replies
0 likes
PlanFamilyCountryUSDevicemanyOperating Systemmany My Question or Issue As far as I can see, there are 2 components to the family plan:- family mix, which is like a shared public history or something? I've set up two accounts and joined them, and I se...
Plan Family Country US Device many Operating System many My Question or Issue As far as I can see, there are 2 components to the family plan: - family mix, which is like a s...
Composer
525 Views
1 replies
0 likes
I have a Premium Family subscription in Australia. I'm offended to find my Home page defaced with "In Solidarity: Black Lives Matter" - and since I'm paying, I want to have the option to remove this propaganda! Black Lives Matter is a socialist group...
I have a Premium Family subscription in Australia. I'm offended to find my Home page defaced with "In Solidarity: Black Lives Matter" - and since I'm paying, I want to have the option to r...
360 Views
0 replies
0 likes
My mom lives next door. We both have Spotify premium. We both have Google homes. Both Spotify, Google and internet are separate accounts. If I ask my Google home to "play some music on Spotify" , it will play her playlist. If I ask it to play somethi...
My mom lives next door. We both have Spotify premium. We both have Google homes. Both Spotify, Google and internet are separate accounts. If I ask my Google home to "play some...
Moderator
378 Views
1 replies
0 likes
PlanPremiumCountryFinland DeviceAllOperating SystemWindows My Question or IssueLink www.spotify.com/account/family for adding family members does not work, despite I have subscribed Family Premium account.
Plan Premium Country Finland Device All Operating System Windows My Question or Issue Link www.spotify.com/account/family for adding family members does not work, d...
Newbie
1482 Views
6 replies
1 likes
Hi, this is kind of a difficult topic to talk about for me but if I don't do anything, I'll have serious trouble, so here goes. I created a Family Plan for me and my roommates in order to all have Premium together, since my friends couldn't afford it...
Hi, this is kind of a difficult topic to talk about for me but if I don't do anything, I'll have serious trouble, so here goes. I created a Family Plan for me and my roommates in order to a...
Spotify Star
748 Views
2 replies
0 likes
I pay for premium for students and I switched over to spotify family. will I still be charged for the rest of the student premium term or does it automatically stop the payments
I pay for premium for students and I switched over to spotify family. will I still be charged for the rest of the student premium term or does it automatically stop the payments
Roadie
526 Views
1 replies
0 likes
PlanPremium Family PlanCountryPhilippinesDevice(OnePlus 6, Galaxy S7, Desktop)Operating System(Android 10, Android Oreo, Windows 10) My Question or IssueI subscribed to Spotify's Premium Family Plan using my new MCO Visa Card. The currency in use is ...
Plan Premium Family Plan Country Philippines Device (OnePlus 6, Galaxy S7, Desktop) Operating System (Android 10, Android Oreo, Windows 10) My Question or Issue I subscribed t...
Roadie
1496 Views
1 replies
0 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Moderator
514 Views
2 replies
0 likes
Loving the kids app, thank you for that. Might be just me but it does not seem to be able to pass the music over to as many devices as the normal Spotify app. It can certainly play music on BT speakers but can't send the music to any Sonos device in ...
Loving the kids app, thank you for that. Might be just me but it does not seem to be able to pass the music over to as many devices as the normal Spotify app. It can certainly play ...
Spotify Legend
4313 Views
1 replies
6 likes
I previously had a Premium account which has used to login to multiple devices. I have upgraded to Premium Family and now have 3 accounts including my own account which is setup as the manager. My wife has signed in to her new account on her phone an...
I previously had a Premium account which has used to login to multiple devices. I have upgraded to Premium Family and now have 3 accounts including my own account which is setup as the manager.&n...
Casual Listener
554 Views
2 replies
0 likes
Signed up for free trial, went with family plan, Upon trying to set up the family plan ; We have a rural address; my address comes up in the search but when I select it and try to proceed it says it is too general? Not sure what else to do ?
Signed up for free trial, went with family plan, Upon trying to set up the family plan ; We have a rural address; my address comes up in the search but when I select it and try to proceed&n...
Visitor
5765 Views
4 replies
0 likes
PlanFamily PremiumCountrySwitzerland My Question or IssueWith none of our accounts, we're able to listen to audio books ("hörbücher") like this here (on any device):https://open.spotify.com/playlist/4ZHMIQL6QYJND3BZHO1srn Clicking on the play button ...
Plan Family Premium Country Switzerland My Question or Issue With none of our accounts, we're able to listen to audio books ("hörbücher") like this here (on any device): https://o...
Spotify Legend
4916 Views
3 replies
0 likes
Hi there, my husband as signed up for the family premium account.When im trying to add my self to account, i cannot, im tried on multiple devices and still cannot connect.
Hi there, my husband as signed up for the family premium account. When im trying to add my self to account, i cannot, im tried on multiple devices and still cannot connect.
Moderator
1125 Views
9 replies
1 likes
