Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help verifying your Premium for Family.
Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...
Plan-Premium to family planCountry-USA DeviceiPhone 7, Operating SystemiOS 10 My Question or Issue Hello.. Originally, my husband and I were on premium plans. Last night we switched to Family Plan. I apologize in advance if this confusing, but honest...
PlanPremium Family Country USADeviceiPhone 8Operating SystemiOS 10 My Question or Issue I received a special promotional code from Spotify for a complimentary Google Home Mini. I immediately purchased the item in mid-December through Google Store. I ...
Goeie dag, heb nu een maandje spotify familie abbonoment. Deze **bleep** ik samen met mijn vriendin en we wonen samen.nu staat er dat je gescheiden sugesties hebt maar onze sugesties staan samen. En elke keer al ik aan het luisteren ben en zij gaat o...
Se avviassi Spotify family e risiedessi in un altro indirizzo potrei far accedere anche le mie due sorelle che sono con i miei genitori?
PlanPremium (Family) Country Philippines DeviceHuaweiOperating SystemAndroid Oreo My Question or Issue My mom was kicked out from our Spotify family subscription. She's not aware that Spotify sent her an email for verification. Can you please help us...
PlanPremiumCountry NetherlandsDeviceIphone 7Operating SystemiOS 12.2.1.2 My Question or IssueHi, my brother changed the spotify account to a family premium. I accepted his invited but since then I only have a free membership and I cannot change it to...
PlanPremiumCountry AUDeviceIphone xsOperating SystemLatest My Question or Issueim Under a family subscription.. but if i cancel my subscription out of nowhere, will the other accounts under the family sub be cancelled too ?
I've tried this on multiple computers, multiple browsers, and multiple phones. No matter what I do there is no solution to this. I cannot send an email to invite a family member. It has not send no matter how many times I've tried over the last year....
PlanPremiumCountry AustraliaDevicevariousOperating SystemAndroid My Question or IssueMy daughter gets the invite and we fill the details in but the 'submit' button stays greyed and we can't submit. I have tried re sending the invite and tried her pho...
vorrei uscire da un piano famiglia ma non ci riesco, dopo aver effettutuato tutta la procedura per annullare l'abbonamento, rimane tutto semplicemente uguale a prima come se non avessi cambiato nulla non sono io il gestore del abbonamento e non so se...
PlanFamiyl/PremiumCountryItaly My Question or Issue Ho (avevo?) un abbonamento Premium, poi abbiamo sottoscritto un abbonamento Family e, tramite invito, sono passata a quello. Ora non posso però disattivare l'abbonamento premium perché entrando con ...
Hi everyone,I just changed my spotify premium to spotify family so my family members can use it too.Well when I send invite to my brother he is unable to join. I have no idea why, i cheched if he is writing the adress right and he is, so why he can't...
Hi,I subscribe Spotify premium for family yearly, but i receive just a normal spotify premium account for ONLY one member. How can i solve?I see that spotify doesn't also have a phone number to solve this problem. My room mates now are angry about th...
If we have Premium for Family and we move, how can we update our home address?
PlanPremium for FamilyCountry USA Device Galaxy 8+ Operating System Android My Question or Issue I am so frustrated! I have had spotify premium forever. I wanted to get my daughter her account for Christmas. It has been three months trying to get her...
PlanFamily Country UKDeviceN/AOperating SystemN/A My Question or IssueI just cancelled my Student Premium subscription to join a Family account instead. Whats happened in that the name I appear under on the family account, is the name of the person I...
Hi there! I was removed from premium family due to address change (we moved to another country). Now I want to start my own family here in Cyprus.Can I do it?Can I invite my partner who also was removed from a Premium family? Thanks,Daria
My Question or Issue I have a premium account that is paid for via my optus mobile account. I want to upgrade to a family account and then add family members. How can I do this? A simple guide would be awesome.
Han eliminado más de 5 veces a mis familiares aún cuando la cuenta es confirmada y la dirección es la misma, cada mes los borran. Esta situación lleva mucho ver tiempo y no hay ninguna respuesta ante el problema.PlanFamiliar PremiumCountry México
Hey guys,I just got an invitation from my family to get the Spotify premium together as Family account.I have clicked on the link in the e-mail and joined them. The owner sees me as "active".Unfotunatelly my account says, when I look at my subscribti...