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Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 130396 Views
  • 32 replies
  • 8 likes
  • 130396 Views
  • 32 replies
  • 8 likes

Not able to sign in after invitation

PlanFamily/PremiumCountryGermanyDevice(iPhone 7)Operating System(iOS 12.2) My Question or IssueSince this afternoon, all family members have been deleted from the family plan for any reason. Maybe a spotify update? However, tried to invite them again...

  • Newbie
  • Plan Family/Premium Country Germany Device (iPhone 7) Operating System (iOS 12.2)   My Question or Issue Since this afternoon, all family members have been deleted from the family p...
  • Bittencourt
  • Spotify Star
  • 245 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 245 Views
  • 1 replies
  • 0 likes

Premium for family

My sister lives in the same house as me and i have put her on the plan, and today Spotify send a e-mail to her telling that they take her off the plan because they don't verify the adress. What i do now ?

  • Newbie
  • My sister lives in the same house as me and i have put her on the plan, and today Spotify send a e-mail to her telling that they take her off the plan because they don't verify the adress. What i do ...
  • Bittencourt
  • Spotify Star
  • 287 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 287 Views
  • 1 replies
  • 0 likes

End the Family Plan with my telephone company

I have Spotify Premium at my telephone company (Telia), I will finish this now. How do I keep my family plan and move over all playlists. Do I keep my own account or?

  • Newbie
  • I have Spotify Premium at my telephone company (Telia), I will finish this now. How do I keep my family plan and move over all playlists. Do I keep my own account or?
  • Jᴀᴄᴋ
  • Roadie
  • 516 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 516 Views
  • 1 replies
  • 0 likes

Solved!! Can only change home once a year

以下信息均不是必需的。但是,您提供的越多,我們就越容易嘗試和幫助。計劃付費國家taiwan設備iPhone 6操作系統iOS 11 我的問題或問題I changed my account and re-submitted to the family premium, but my family had the error message that the family could only be replaced once a year.Sorry, my English is very bad...

  • Newbie
  • 以下信息均不是必需的。但是,您提供的越多,我們就越容易嘗試和幫助。 計劃 付費 國家 taiwan 設備 iPhone 6 操作系統 iOS 11   我的問題或問題 I changed my account and re-submitted to the family premium, but my family had the error message t...
  • Bittencourt
  • Spotify Star
  • 1088 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 1088 Views
  • 1 replies
  • 0 likes

Impossible de refaire parti de Spotify Family | Impossible to be back in the Spotify Family package

Bonjour à tous !Il y a maintenant un peu plus d'un mois mon père m'a par mégarde supprimé du compte family, et depuis ce jour il lui est impossible de me rajouter dessus.Il a tenté de renvoyer bien 30 fois l'invitation, de me supprimer des comptes pu...

  • Newbie
  • Bonjour à tous ! Il y a maintenant un peu plus d'un mois mon père m'a par mégarde supprimé du compte family, et depuis ce jour il lui est impossible de me rajouter dessus. Il a tenté de renvoyer b...
  • Bittencourt
  • Spotify Star
  • 432 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 432 Views
  • 1 replies
  • 0 likes

Contact Spotify Directly

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHow do I contact spotify directly? I have a membership being deducted from my bank account bu...

  • Newbie
  • ...o I contact spotify directly? I have a membership being deducted from my bank account but no one in our family recalls setting up an account  
  • Jᴀᴄᴋ
  • Roadie
  • 247 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 247 Views
  • 1 replies
  • 0 likes

[Country][Subscription] Add Premium Family for India

My Question or Issue Welcome to India, Spotify Your amazing family plan will be a great addition here in India. Being able to easily, and cheaply, sign up my family under 1 account would make billing a breeze. Thanks, PlanFree/PremiumCountry IndiaDev...

  • Casual Listener
  • My Question or Issue  Welcome to India, Spotify 🙂    Your amazing family plan will be a great addition here in India. Being able to easily, and cheaply, sign up my family u...
  • ttannmayy
  • Newbie
  • 3735 Views
  • 2 replies
  • 10 likes
  • Premium for Family
  • 3735 Views
  • 2 replies
  • 10 likes

Stranger on my family plan

PlanFamiliar PremiumCountryBrazil My Question or IssueHello.Today my sister ask for me to look on our family plan because she has seing merchandising. When I log in, she is not on our plan and have a strange person on his place, someone I never have ...

  • Casual Listener
  • Plan Familiar Premium Country Brazil   My Question or Issue Hello. Today my sister ask for me to look on our family plan because she has seing merchandising. When I log in, she is not o...
  • Bittencourt
  • Spotify Star
  • 651 Views
  • 5 replies
  • 0 likes
  • Premium for Family
  • 651 Views
  • 5 replies
  • 0 likes

Solved!! problema al ingresar personas al plan familiar

Cordial saludo en la presente quiero manifestar que he intendato en multiples ocaciones en agregar personas a mi plan familiar y me dice que no esposible, todos estamos ingresando la misma direccion y el mismo codigo postal no veo el porque esta fall...

  • Newbie
  • Cordial saludo en la presente quiero manifestar que he intendato en multiples ocaciones en agregar personas a mi plan familiar y me dice que no esposible, todos estamos ingresando la misma direccion ...
  • Bittencourt
  • Spotify Star
  • 378 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 378 Views
  • 1 replies
  • 0 likes

Family Plan does not Work

PlanPremium familyCountry DeviceVarious Operating System My Question or Issue Trying to play individual family accounts on different devices (echo dots) in different rooms I,e. Sons account on sons echo dot in sons room, daughters in hers, mine in my...

  • Casual Listener
  • Plan Premium family Country   Device Various  Operating System     My Question or Issue  Trying to play individual family accounts on different devices (echo d...
  • Bittencourt
  • Spotify Star
  • 437 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 437 Views
  • 3 replies
  • 0 likes

Solved!! Not getting premium after accepting invite

PlanPremium FamilyCountrySingaporeDeviceiPhone XS MaxOperating SystemiOS 12.1 My Question or IssueI received an invitation for Spotify Family Premium. I click accept invitation.. Input my address and it says confirmation complete and open spotify. I ...

  • Casual Listener
  •   Plan Premium Family Country Singapore Device iPhone XS Max Operating System iOS 12.1   My Question or Issue I received an invitation for Spotify Family Premium. I click a...
  • Bittencourt
  • Spotify Star
  • 979 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 979 Views
  • 3 replies
  • 0 likes

Problemas con Plan Familiar premium

Hola! Estoy intentando agregar a mi familia a una cuenta familiar preimun, pero no me deja agregar a nadie. Envío todas las invitaciones y al entrar con cada una de las cuentas y llenar el formulario de ingreso con nombre, dirección, código postal y ...

  • Newbie
  • Hola!  Estoy intentando agregar a mi familia a una cuenta familiar preimun, pero no me deja agregar a nadie. Envío todas las invitaciones y al entrar con cada una de las cuentas y llenar el for...
  • Bittencourt
  • Spotify Star
  • 258 Views
  • 1 replies
  • 1 likes
  • Premium for Family
  • 258 Views
  • 1 replies
  • 1 likes

Solved!! Family invitation - link points to different account

I have upgraded my account to a family subsctiption. WhenI send an invitation to my son, he gets an email, but the link points to him joining the family account of some stranger. Here is is the message (in German): "Glückwunsch! Du schließt Dich glei...

  • Casual Listener
  • I have upgraded my account to a family subsctiption. WhenI send an invitation to my son, he gets an email, but the link points to him joining the family account of some stranger. Here is is the m...
  • Bittencourt
  • Spotify Star
  • 1088 Views
  • 6 replies
  • 1 likes
  • Premium for Family
  • 1088 Views
  • 6 replies
  • 1 likes

Wrong next charge date & cancel the duplicate payment on personal premium

Plan: family premium (*but also personal plan in the same account on the same date)PremiumCountry: Taiwan My question: I have 2 questions. One is that I subscribed the personal plan in this morning with NT$ 149 dollars which was deducted by PayPal. A...

螢幕快照 2019-04-17 下午9.27.45.png
  • Newbie
  • Plan: family premium (*but also personal plan in the same account on the same date) Premium Country: Taiwan   My question:  I have 2 questions. One is that I subscribed the personal p...
  • Billy-J
  • Spotify Star
  • 335 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 335 Views
  • 1 replies
  • 0 likes

Gift card with family

PlanFree/PremiumCountryPortugalDeviceAllOperating SystemAllMy Question or IssueHello everyone can you help me understand if I can use spotify gift cards with my family plan ? Cheers

  • Newbie
  • Plan Free/Premium Country Portugal Device All Operating System All My Question or Issue Hello everyone can you help me understand if I can use spotify gift cards with my family plan ?&n...
  • Bittencourt
  • Spotify Star
  • 1714 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 1714 Views
  • 1 replies
  • 0 likes

Family plan

My Question or Issuei purchased the family plan.i sent the invite now with the family plan I am able to listen to music while another Person in my family can listen as well.my issue is every time I’m trying to listen to music and my wife wants too li...

  • Newbie
  •     My Question or Issue i purchased the family plan. i sent the invite  now with the family plan I am able to listen to music while another Person in my family can listen as w...
  • Left2Rightz
  • Casual Listener
  • 406 Views
  • 2 replies
  • 0 likes
  • Premium for Family
  • 406 Views
  • 2 replies
  • 0 likes

Can't activate premium family

Hello, i can't activate the premium family, after i insert my data ( address, name, sourname ecc. ), i do the captcha, i press send and then appears a notice "You cannot join the family plan", i try it from my iphone 7 and from pc ( google chrome, mo...

  • Casual Listener
  • Hello, i can't activate the premium family, after i insert my data ( address, name, sourname ecc. ), i  do the captcha, i press send and then appears a notice "You cannot join the family p...
  • danilobirbiglia
  • Casual Listener
  • 465 Views
  • 2 replies
  • 1 likes
  • Premium for Family
  • 465 Views
  • 2 replies
  • 1 likes

Premium

My premium account will not work anymore. I am on a family plan. Why did my account stop!?b

  • Newbie
  • My premium account will not work anymore. I am on a family plan. Why did my account stop!?b
  • Billy-J
  • Spotify Star
  • 384 Views
  • 1 replies
  • 0 likes
  • Account
  • 384 Views
  • 1 replies
  • 0 likes

Solved!! Sending an invite to a family member with premium

PlanPremiumCountryUK Operating SystemAndroidMy Question or IssueHi all. I am sending a family invite to a family member with Premium. Do they just need to cancel their premium subscription before I send a Family invite? Thanks!

  • Casual Listener
  • Plan Premium Country UK   Operating System Android My Question or Issue Hi all. I am sending a family invite to a family member with Premium. Do they just need to cancel their p...
  • Jᴀᴄᴋ
  • Roadie
  • 558 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 558 Views
  • 1 replies
  • 0 likes

Premium for Family not working for members

I and my family (six people in total who living in the same house) have been using spotify family for 2 months. It has been ok until today when all of my family cannot use the premium anymore because spotify said the physical address has to be same f...

  • Newbie
  • I and my family (six people in total who living in the same house) have been using spotify family for 2 months. It has been ok until today when all of my family cannot use the premium anymore b...
  • Bittencourt
  • Spotify Star
  • 364 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 364 Views
  • 1 replies
  • 0 likes