Help Wizard

Step 1

NEXT STEP

Premium Family

Get help verifying your Premium for Family.

Start a topic

Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 135321 Views
  • 32 replies
  • 8 likes
  • 135321 Views
  • 32 replies
  • 8 likes

Problemas com confirmação de endereço no plano familiar

Meus familiares foram excluídos do plano familiar porque o App não conseguiu confirmar o endereço dos mesmos, sendo que moramos juntos, alguém sabe como resolver isso por favor? Caso contrário vou cancelar o planos.PlanFree/PremiumCountryBRASILDevice...

  • Visitor
  • Meus familiares foram excluídos do plano familiar porque o App não conseguiu confirmar o endereço dos mesmos, sendo que moramos juntos, alguém sabe como resolver isso por favor? Caso contrário vou ca...
  • Bittencourt
  • Spotify Star
  • 526 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 526 Views
  • 1 replies
  • 0 likes

On Family Subscriptions but showing as free account

PlanPremiumCountryAustraliaDeviceSamsung Galaxy Note 8, Desktop and Web app, Xbox App, Foxtel App, Macbook Pro. iPad Operating SystemiOS 12, Android Pie, Windows 10, mac os 10.14 My Question or IssueI have been on paid Family Subscription for 3 years...

  • Newbie
  • ...0.14   My Question or Issue I have been on paid Family Subscription for 3 years. Last week was fine - this week when looking to claim free Google Mini it now says frre. Receipt 2...
  • Robert_W
  • Community Legend
  • 223 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 223 Views
  • 1 replies
  • 0 likes

Can’t listen to no downloaded songs

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Newbie
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • landonharris88
  • Composer
  • 232 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 232 Views
  • 1 replies
  • 0 likes

[All Platforms][Subscription] Still problems with GOogle Mini redemption months later

In Oct. 2018 I signed up for the Spotify Family plan as part of the Google Mini promotion. which I never received. si I have spent countless hours on the phone and chat with support trying many fixes (mostly links that would not work) and always told...

  • Casual Listener
  • In Oct. 2018 I signed up for the Spotify Family plan as part of the Google Mini promotion.  which I never received.  si I have spent countless hours on the phone and chat with s...
  • ckreuger
  • Casual Listener
  • 619 Views
  • 1 replies
  • 0 likes
  • All Platforms
    Subscription
  • 619 Views
  • 1 replies
  • 0 likes

Problem joining Spotify family

Dear Sir or Madam,recently I tried to join the Spotify family and encountred a problem. Namely, the system keeps showing me the mistake (see the attachement). Could you please advise me on what I should do or try to help me solve this problem. I than...

  • Casual Listener
  • Dear Sir or Madam, recently I tried to join the Spotify family and encountred a problem. Namely, the system keeps showing me the mistake (see the attachement).    Could you please a...
  • Bittencourt
  • Spotify Star
  • 373 Views
  • 4 replies
  • 0 likes
  • Premium for Family
  • 373 Views
  • 4 replies
  • 0 likes

My family plan has been cancelled

Although I live in the same area I set our family premium for, and have, several times already, had to confirm my address, the family plan has still been cancelled for no apparent reason whatsoever. I'm quite frustrated by this fact

  • Newbie
  •   Although I live in the same area I set our family premium for, and have, several times already, had to confirm my address, the family plan has still been cancelled for no apparent reason w...
  • Bittencourt
  • Spotify Star
  • 1061 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 1061 Views
  • 1 replies
  • 0 likes

Google Home Mini not received

PlanPremium for Family CountryUK My Question or IssueI took up the offer to get a free Google Home Mini through my Premium for Family account approximately two weeks ago. I received an email from Spotify with a link to place the order. This took me t...

  • Newbie
  • Plan Premium for Family   Country UK   My Question or Issue I took up the offer to get a free Google Home Mini through my Premium for Family account approximately two weeks ago. I r...
  • ckreuger
  • Casual Listener
  • 1380 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 1380 Views
  • 1 replies
  • 0 likes

Trying to change my address for the Family Plan, but running into trouble entering new address

I previously had the family plan and I moved. Seeing that the only way to change the address was to cancel the plan, I did that. The plan just expired today I so I re-signed up but got no notification or email where I can input my new address. Please...

  • Newbie
  • I previously had the family plan and I moved. Seeing that the only way to change the address was to cancel the plan, I did that. The plan just expired today I so I re-signed up but got no n...
  • Jᴀᴄᴋ
  • Roadie
  • 211 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 211 Views
  • 1 replies
  • 0 likes

Not able to sign in after invitation

PlanFamily/PremiumCountryGermanyDevice(iPhone 7)Operating System(iOS 12.2) My Question or IssueSince this afternoon, all family members have been deleted from the family plan for any reason. Maybe a spotify update? However, tried to invite them again...

  • Newbie
  • Plan Family/Premium Country Germany Device (iPhone 7) Operating System (iOS 12.2)   My Question or Issue Since this afternoon, all family members have been deleted from the family p...
  • Bittencourt
  • Spotify Star
  • 266 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 266 Views
  • 1 replies
  • 0 likes

Premium for family

My sister lives in the same house as me and i have put her on the plan, and today Spotify send a e-mail to her telling that they take her off the plan because they don't verify the adress. What i do now ?

  • Newbie
  • My sister lives in the same house as me and i have put her on the plan, and today Spotify send a e-mail to her telling that they take her off the plan because they don't verify the adress. What i do ...
  • Bittencourt
  • Spotify Star
  • 304 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 304 Views
  • 1 replies
  • 0 likes

End the Family Plan with my telephone company

I have Spotify Premium at my telephone company (Telia), I will finish this now. How do I keep my family plan and move over all playlists. Do I keep my own account or?

  • Newbie
  • I have Spotify Premium at my telephone company (Telia), I will finish this now. How do I keep my family plan and move over all playlists. Do I keep my own account or?
  • Jᴀᴄᴋ
  • Roadie
  • 532 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 532 Views
  • 1 replies
  • 0 likes

Solved!! Can only change home once a year

以下信息均不是必需的。但是,您提供的越多,我們就越容易嘗試和幫助。計劃付費國家taiwan設備iPhone 6操作系統iOS 11 我的問題或問題I changed my account and re-submitted to the family premium, but my family had the error message that the family could only be replaced once a year.Sorry, my English is very bad...

  • Newbie
  • 以下信息均不是必需的。但是,您提供的越多,我們就越容易嘗試和幫助。 計劃 付費 國家 taiwan 設備 iPhone 6 操作系統 iOS 11   我的問題或問題 I changed my account and re-submitted to the family premium, but my family had the error message t...
  • Bittencourt
  • Spotify Star
  • 1111 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 1111 Views
  • 1 replies
  • 0 likes

Impossible de refaire parti de Spotify Family | Impossible to be back in the Spotify Family package

Bonjour à tous !Il y a maintenant un peu plus d'un mois mon père m'a par mégarde supprimé du compte family, et depuis ce jour il lui est impossible de me rajouter dessus.Il a tenté de renvoyer bien 30 fois l'invitation, de me supprimer des comptes pu...

  • Newbie
  • Bonjour à tous ! Il y a maintenant un peu plus d'un mois mon père m'a par mégarde supprimé du compte family, et depuis ce jour il lui est impossible de me rajouter dessus. Il a tenté de renvoyer b...
  • Bittencourt
  • Spotify Star
  • 453 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 453 Views
  • 1 replies
  • 0 likes

Contact Spotify Directly

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHow do I contact spotify directly? I have a membership being deducted from my bank account bu...

  • Newbie
  • ...o I contact spotify directly? I have a membership being deducted from my bank account but no one in our family recalls setting up an account  
  • Jᴀᴄᴋ
  • Roadie
  • 268 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 268 Views
  • 1 replies
  • 0 likes

[Country][Subscription] Add Premium Family for India

My Question or Issue Welcome to India, Spotify Your amazing family plan will be a great addition here in India. Being able to easily, and cheaply, sign up my family under 1 account would make billing a breeze. Thanks, PlanFree/PremiumCountry IndiaDev...

  • Casual Listener
  • My Question or Issue  Welcome to India, Spotify 🙂    Your amazing family plan will be a great addition here in India. Being able to easily, and cheaply, sign up my family u...
  • ttannmayy
  • Newbie
  • 3755 Views
  • 2 replies
  • 10 likes
  • Premium for Family
  • 3755 Views
  • 2 replies
  • 10 likes

Stranger on my family plan

PlanFamiliar PremiumCountryBrazil My Question or IssueHello.Today my sister ask for me to look on our family plan because she has seing merchandising. When I log in, she is not on our plan and have a strange person on his place, someone I never have ...

  • Casual Listener
  • Plan Familiar Premium Country Brazil   My Question or Issue Hello. Today my sister ask for me to look on our family plan because she has seing merchandising. When I log in, she is not o...
  • Bittencourt
  • Spotify Star
  • 680 Views
  • 5 replies
  • 0 likes
  • Premium for Family
  • 680 Views
  • 5 replies
  • 0 likes

Solved!! problema al ingresar personas al plan familiar

Cordial saludo en la presente quiero manifestar que he intendato en multiples ocaciones en agregar personas a mi plan familiar y me dice que no esposible, todos estamos ingresando la misma direccion y el mismo codigo postal no veo el porque esta fall...

  • Newbie
  • Cordial saludo en la presente quiero manifestar que he intendato en multiples ocaciones en agregar personas a mi plan familiar y me dice que no esposible, todos estamos ingresando la misma direccion ...
  • Bittencourt
  • Spotify Star
  • 399 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 399 Views
  • 1 replies
  • 0 likes

Family Plan does not Work

PlanPremium familyCountry DeviceVarious Operating System My Question or Issue Trying to play individual family accounts on different devices (echo dots) in different rooms I,e. Sons account on sons echo dot in sons room, daughters in hers, mine in my...

  • Casual Listener
  • Plan Premium family Country   Device Various  Operating System     My Question or Issue  Trying to play individual family accounts on different devices (echo d...
  • Bittencourt
  • Spotify Star
  • 458 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 458 Views
  • 3 replies
  • 0 likes

Solved!! Not getting premium after accepting invite

PlanPremium FamilyCountrySingaporeDeviceiPhone XS MaxOperating SystemiOS 12.1 My Question or IssueI received an invitation for Spotify Family Premium. I click accept invitation.. Input my address and it says confirmation complete and open spotify. I ...

  • Casual Listener
  •   Plan Premium Family Country Singapore Device iPhone XS Max Operating System iOS 12.1   My Question or Issue I received an invitation for Spotify Family Premium. I click a...
  • Bittencourt
  • Spotify Star
  • 1022 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 1022 Views
  • 3 replies
  • 0 likes

Problemas con Plan Familiar premium

Hola! Estoy intentando agregar a mi familia a una cuenta familiar preimun, pero no me deja agregar a nadie. Envío todas las invitaciones y al entrar con cada una de las cuentas y llenar el formulario de ingreso con nombre, dirección, código postal y ...

  • Newbie
  • Hola!  Estoy intentando agregar a mi familia a una cuenta familiar preimun, pero no me deja agregar a nadie. Envío todas las invitaciones y al entrar con cada una de las cuentas y llenar el for...
  • Bittencourt
  • Spotify Star
  • 274 Views
  • 1 replies
  • 1 likes
  • Premium for Family
  • 274 Views
  • 1 replies
  • 1 likes