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Get help verifying your Premium for Family.
I accepted an invitation to join a family plan. I obviously live at the same address and I was trying to do this while staying there too actually. When I typed the address it said it didn´t match. I decided to literally copy the address from the mast...
Newbie
77259 Views
64 replies
6 likes
I can’t join our family subscription and when I try it tells me that I can’t change twice in 12th months even though I haven’t changed my subscription for over 18 months plus does anyone know how I can get help with this problem?
Newbie
94749 Views
72 replies
5 likes
My wife is a keen listener of e-books and I am not. I am the Plan Manager for our family account. There are 3 users me, my wife and my daughter. I cannot transfer access to e-Books to my wife (I asked on here already). I now want my wife to be our Pl...
Casual Listener
77622 Views
43 replies
9 likes
PlanPremium Family Device(iPad) Operating System(iOS latest) My Question or IssueHi, when i browse my app under my account, I can see audiobooks which are able to be played. However when I use my kids premium family login under their iPad, same audio...
Casual Listener
208692 Views
267 replies
35 likes
My fiancée and I have been working to manage our finances and somehow I didn’t know she used a different service for music. She made a new Spotify account and I invited her to my family plan that I’ve had for years. When it gets to the address part w...
My fiancée and I have been working to manage our finances and somehow I didn’t know she used a different service for music. She made a new Spotify account and I invited her to my family plan that I...
Casual Listener
540 Views
3 replies
0 likes
PlanFreeCountrySlovakia My Question or Issue Hello everybody, I had been a member of spotify family for several years. On 22nd of September I receiver email saying that I have to confirm my address by 29th to keep access to spotify premium. I wanted ...
Plan Free Country Slovakia My Question or Issue Hello everybody, I had been a member of spotify family for several years. On 22nd of September I receiver email saying that I h...
Visitor
2388 Views
5 replies
0 likes
PlanFree/PremiumCountryBrasil DeviceSamsung Galaxy A55 Operating SystemAndroid My Question or IssueNão consigo acessar o plano família. Minha irmã e eu pagamos pelo Premium duo a um tempo atrás, e então meu pai decidiu fazer o plano família. Entretan...
Plan Free/Premium Country Brasil Device Samsung Galaxy A55 Operating System Android My Question or Issue Não consigo acessar o plano família. Minha irmã e eu paga...
Spotify Star
258 Views
1 replies
0 likes
PlanPremiumCountryUnited StatesDeviceiPod TouchOperating SystemiOS 15.7.8 My Question or IssueI am trying to add an additional account to my Premium plan. It is a Kids Spotify account. This will be the second Kids Spotify user that is on my account. ...
Plan Premium Country United States Device iPod Touch Operating System iOS 15.7.8 My Question or Issue I am trying to add an additional account to my Premium plan. It is a Kids Spotif...
Casual Listener
2425 Views
4 replies
0 likes
Just got kicked off. A month ago Spotify asked us to verify my address in the Family plan, verified, all good. Today got kicked off with no notice. Spotify is telling me to get my own premium subscription. Well guess what Spotify, I did get a premium...
Just got kicked off. A month ago Spotify asked us to verify my address in the Family plan, verified, all good. Today got kicked off with no notice. Spotify is telling me to get my own premium s...
Moderator
419 Views
1 replies
0 likes
FrancePremium family I've tried several times to add people who live with me to the subscription but it tells them that our addresses don't match. I don't think so, I've tried everything, even talking to support for 1 hour and 40 minutes, they won't ...
France Premium family I've tried several times to add people who live with me to the subscription but it tells them that our addresses don't match. I don't think so, I've tried e...
Regular
831 Views
9 replies
0 likes
Same issue here!!! I am VERY frustrated with the "support" offered on Spotify. Two family members are added without issue. Several months after joining family plan, I am trying to add another family member and it says the address isn't the same - but...
Same issue here!!! I am VERY frustrated with the "support" offered on Spotify. Two family members are added without issue. Several months after joining family plan, I am trying to add another family...
Moderator
313 Views
1 replies
0 likes
PlanPremium FamilyCountryUS My Question or IssueI don’t have the option to add a family member anywhere in the account setting, why is that?I followed all FQA guides on adding a new member but they all point to the same place under management members...
Plan Premium Family Country US My Question or Issue I don’t have the option to add a family member anywhere in the account setting, why is that? I followed all FQA guides on adding a n...
Spotify Star
257 Views
1 replies
0 likes
How can I download a playlist completely with the kids app. Do I really have to download track by track?
How can I download a playlist completely with the kids app. Do I really have to download track by track?
Visitor
7052 Views
6 replies
1 likes
Hi! We have a family premium account but my son is unable to register because the system says he is not living with us. Does anyone know how to fix this problem?
Hi! We have a family premium account but my son is unable to register because the system says he is not living with us. Does anyone know how to fix this problem?
Visitor
355 Views
2 replies
0 likes
None of the below information is required. However, the more you provide the easier Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHi. Please help. I have had no issue with my garmin venu 3 being con...
...r Issue Hi. Please help. I have had no issue with my garmin venu 3 being connected to my spotify account (premium family) until today. I have tried re-syncing, uninstalling, updating etc. My phone p...
Spotify Star
514 Views
1 replies
0 likes
PlanFamily PremiumCountryIndiaDeviceXiaomi 14 ultraOperating SystemXiaomi HyperOS 2.0.104.0 My Question or IssueWe purchased premium family plan back on July 3rd, 2024, and now on May 30th 2025 it's gone. Why?
Plan Family Premium Country India Device Xiaomi 14 ultra Operating System Xiaomi HyperOS 2.0.104.0 My Question or Issue We purchased premium family plan back on July 3rd, 2024, and n...
Moderator
446 Views
1 replies
0 likes
PlanFamily premium Country Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System My Question or IssueI’m the manager of the plan and when I want to log in it just log in to another family member, not mine, and I don’t know how to ...
Plan Family premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System My Question or Issue I’m the manager of the plan and when I want t...
Moderator
363 Views
1 replies
0 likes
I've just connected a laptop to my family account. Now I can't play spotif
I've just connected a laptop to my family account. Now I can't play spotif
Spotify Star
686 Views
1 replies
0 likes
PlanPlano FamiliarCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueGostaria de mudar a forma de pagamento para o plano anual. Me ofertaram essa assinatura e e...
Plan Plano Familiar Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Gosta...
Spotify Star
21016 Views
7 replies
1 likes
Spotify is not recognising my home address when trying to sort my family premium account. PlanPremiumCountryUk DeviceiPhone 13 Operating SystemiOS 18.5 My Question or IssueI am unable to verify my home address for Spotify
Spotify is not recognising my home address when trying to sort my family premium account. Plan Premium Country Uk Device iPhone 13 Operating System iOS 18.5 My Q...
Spotify Star
268 Views
1 replies
0 likes
PlanPremiumCountrySingaporeDeviceIphone 14Operating Systemios My Question or IssueI bought the family premium plan, but first of all it did not let me add my family members by saying that we are not in the same location. Second of all, about 12 days ...
Plan Premium Country Singapore Device Iphone 14 Operating System ios My Question or Issue I bought the family premium plan, but first of all it did not let me add my family members b...
Spotify Star
410 Views
3 replies
0 likes
PlanFamily PremiumCountryCanada My Question or Issue My 13 years old son didn't receive the verification email for address confirmation so couldn't verify our physical address... He is now now block to use our Family plan..and can't join it for 12mon...
Plan Family Premium Country Canada My Question or Issue My 13 years old son didn't receive the verification email for address confirmation so couldn't verify our physical a...
Visitor
3397 Views
7 replies
0 likes
PlanPremiumCountryMexicoDeviceiPhone X and SamungOperating SystemiOS and Android My Question or IssueMy family has a Family Plan, and we do a one-payment option for it. We have never had a problem with it, sometimes letting a few days go by before re...
Plan Premium Country Mexico Device iPhone X and Samung Operating System iOS and Android My Question or Issue My family has a Family Plan, and we do a one-payment option for it. We h...
Visitor
1334 Views
6 replies
0 likes
PlanFamily PremiumCountryHungaryDeviceNot relevantOperating SystemNot relevant My Question or IssueHey, so Up to now, I am/was the owner of the family spotify plan, but due to moving and other stuff, I want to cancel my current sub, and join with the...
Plan Family Premium Country Hungary Device Not relevant Operating System Not relevant My Question or Issue Hey, so Up to now, I am/was the owner of the family spotify plan, but due t...
Spotify Star
266 Views
1 replies
0 likes
