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Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 131667 Views
  • 32 replies
  • 8 likes
  • 131667 Views
  • 32 replies
  • 8 likes

Superuser Contribution Problema al ingresar la dirección

No se requiere ninguna de la siguiente información. Sin embargo, cuanto más proporciones, más fácil será para nosotros intentar ayudarte.PlanPremium familiarPaísMexico Mi pregunta o problemaNo puedo agregar a ningún familiar aún cuando ingresan la mi...

  • Visitor
  • No se requiere ninguna de la siguiente información. Sin embargo, cuanto más proporciones, más fácil será para nosotros intentar ayudarte. Plan Premium familiar País Mexico  Mi pregunta o pr...
  • Lyubka
  • Moderator
  • 148 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 148 Views
  • 3 replies
  • 0 likes

Using Family Premium Plan when traveling abroad

PlanPremiumCountryCanada My Question or IssueA few family members and I have been on the Family Premium plan for a few years. I am traveling abroad for a bit. I am a plan manager. Would it be possible to remain on the same plan with the rest of the f...

  • Visitor
  • Plan Premium Country Canada    My Question or Issue A few family members and I have been on the Family Premium plan for a few years. I am traveling abroad for a bit. I am a plan m...
  • Maxim
  • Spotify Star
  • 109 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 109 Views
  • 1 replies
  • 0 likes

Can’t purchase audiobook as non manager on fam premium

PlanFamily PremiumCountryAustraliaOperating SystemiOS My Question or IssueHow do I purchase audiobooks while on premium family but I’m not the manager? The website keeps opening the app and the app keeps telling me to go back to the website

  • Visitor
  • Plan Family Premium Country Australia Operating System iOS   My Question or Issue How do I purchase audiobooks while on premium family but I’m not the manager?  The website keeps o...
  • Maxim
  • Spotify Star
  • 110 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 110 Views
  • 1 replies
  • 0 likes

2 people within Family plan can't use jam to play songs simultaneously on separate accounts

PlanFamily PremiumCountryIndiaDeviceiPhone 13 & Samsung m34 My Question or IssueI want to start a jam to play the same song with another person in the same family plan (over the internet, not same wifi). They can join the Jam, but it doesn't seem to ...

  • Casual Listener
  • Plan Family Premium Country India Device iPhone 13 & Samsung m34   My Question or Issue I want to start a jam to play the same song with another person in the same family p...
  • Maxim
  • Spotify Star
  • 174 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 174 Views
  • 1 replies
  • 0 likes

Superuser Contribution Compte Spotify suisse français mais suggestions playlist en allemand

Spotify Famille PlanPremiumCountrySuisse (partie française)DeviceiPhone 11 Pro MaxOperating SystemiOS 14.2 My Question or Issuebonjour, j’ai un compte famille Spotify suisse et je vis en Suisse où les gens parlent le français (et pas l’allemand). Les...

  • Visitor
  • Spotify Famille  Plan Premium Country Suisse (partie française) Device iPhone 11 Pro Max Operating System iOS 14.2   My Question or Issue bonjour, j’ai un compte famille Spotify ...
  • Mopsos
  • Newbie
  • 2720 Views
  • 8 replies
  • 7 likes
  • Premium for Family
  • 2720 Views
  • 8 replies
  • 7 likes

Superuser Contribution Cannot link the app to my subscription after changing phones.

None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanFree/PremiumCountry Device iphone14(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Win...

  • Casual Listener
  • ...alaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I recently changed phones and gave my old phone to a family member.  I a...
  • achliaropoulos
  • Casual Listener
  • 180 Views
  • 2 replies
  • 0 likes
  • Premium for Family
  • 180 Views
  • 2 replies
  • 0 likes

Fanily plan invite didnt work

PlanSupposed to be on the family plan Free/PremiumPremium CountryAustralia DeviceGalaxy S21+ Operating SystemAndroid My Question or IssueMy partner invited me to our family plan in September and I accepted the invited. At the time Spotify told me it ...

  • Visitor
  •   Plan Supposed to be on the family plan   Free/Premium Premium   Country Australia     Device Galaxy S21+   Operating System Android   My Q...
  • Maxim
  • Spotify Star
  • 172 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 172 Views
  • 1 replies
  • 0 likes

Change which user is Family Plan manager

PlanPremium Family PlanCountryUSA My Question or IssueMy wife and I share a premium family plan, and I'm the plan manager. I'd like to make her the plan manager instead so that she can use the free audiobook access. Thanks for your help!

  • Newbie
  • Plan Premium Family Plan Country USA   My Question or Issue My wife and I share a premium family plan, and I'm the plan manager. I'd like to make her the plan manager instead so that she c...
  • Maxim
  • Spotify Star
  • 134 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 134 Views
  • 1 replies
  • 0 likes

Superuser Contribution I want to disable podcasts for certain accounts.

PlanPremium (Family)CountryGermanyDeviceAnyOperating SystemAny My Question or Issue Pretty simple, I want to disable podcasts completely for certain accounts of the family plan. Podcasts are basically user created content with no "FSK", and not class...

  • Regular
  •   Plan Premium (Family) Country Germany Device Any Operating System Any   My Question or Issue   Pretty simple, I want to disable podcasts completely for certain accounts o...
  • dwr1
  • Newbie
  • 164 Views
  • 2 replies
  • 1 likes
  • Premium for Family
  • 164 Views
  • 2 replies
  • 1 likes

Solved!!Superuser Contribution how do i change the plan manager on my premium plan?

My son currently is the plan manager and his email account is no longer active. So I am trying to change that to myself and then setup a new account for him. Thanks

  • Newbie
  • My son currently is the plan manager and his email account is no longer active. So I am trying to change that to myself and then setup a new account for him. Thanks
  • AngeMan11
  • Casual Listener
  • 1585 Views
  • 4 replies
  • 0 likes
  • 1585 Views
  • 4 replies
  • 0 likes

Payment failed trying to upgrade from individual to family

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI have just paid (through Google play) for the next month of my premium individual but have j...

  • Visitor
  • ...ave just paid (through Google play) for the next month of my premium individual but have just seen that the family option would be ideal. When I try to switch to family it says 'payment failed'. I have c...
  • Maxim
  • Spotify Star
  • 139 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 139 Views
  • 1 replies
  • 0 likes

Family members lost premium

hello I pay for family premium and 3 of my family members have lost access. I sent them an invite to re-join but when they try it it tells themthey are unable to join. please can let me know how I can fix this Emily

  • Casual Listener
  • hello I pay for family premium and 3 of my family members have lost access. I sent them an invite to re-join but when they try it it tells them they are unable to join.  please can let m...
  • Maxim
  • Spotify Star
  • 202 Views
  • 4 replies
  • 0 likes
  • Premium for Family
  • 202 Views
  • 4 replies
  • 0 likes

Solved!! Family member cannot join from same country - says different country

Family Members in same household - Spotify says they are in a different country - they are not. Please hlepPlanFamily PremiumCountryCanadaDeviceiphoneOperating Systemios My Question or IssueFamily Members in same household cannot join Family Premium ...

  • Newbie
  • Family Members in same household - Spotify says they are in a different country - they are not. Please hlep Plan Family Premium Country Canada Device iphone Operating System ios   My Q...
  • Maxim
  • Spotify Star
  • 162 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 162 Views
  • 1 replies
  • 0 likes

Keeping existing music when changing to family account

PlanPremiumCountryUnited kingdonDeviceSamsung Galaxy S8Operating SystemAndroid Oreo My Question or IssueI want to create a family account. 2 of us have an existing individual premium account. If we both do a family account together, will we keep all ...

  • Newbie
  • Plan Premium Country United kingdon Device Samsung Galaxy S8 Operating System Android Oreo   My Question or Issue I want to create a family account. 2 of us have an existing i...
  • Bittencourt
  • Spotify Star
  • 167 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 167 Views
  • 1 replies
  • 0 likes

Premium Family Not Working

Hey Sir/MadaI Vineet Dahiya have purchased Premium Family Pack today i.e. 28/12/2023 and i’m not be able to add the family members for which i have paid the money So please help me.Thank You!PlanPremium FamilyCountryIndiaDevice(iPhone 12 Pro)Operatin...

  • Visitor
  • Hey Sir/Mada I Vineet Dahiya have purchased Premium Family Pack today i.e. 28/12/2023 and i’m not be able to add the family members for which i have paid the money So please help me. Thank You! P...
  • Maxim
  • Spotify Star
  • 126 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 126 Views
  • 1 replies
  • 0 likes

Solved!! I can't add a 6th family member

PlanPremium Family My Question or IssueI can't add a 6th family member to the plan. When I follow the instructions I see this page: There's no option to add/remove members anywhere. Nothing there is clickable.

Screenshot 2023-12-27 at 1.26.54 PM.png
  • Newbie
  • Plan Premium Family   My Question or Issue I can't add a 6th family member to the plan. When I follow the instructions I see this page:   There's no option to add/remove members a...
  • Maxim
  • Spotify Star
  • 185 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 185 Views
  • 1 replies
  • 0 likes

Superuser Contribution PROBLEMAS AL ACEPTAR LA INVITACION

Hola, hace poco menos de un mes adquiri el plan Premium Duo que permite a dos personas del mismo domicilio usar spotify con dos perfiles distintos, sin embargo cuando mando la invitacion a la otra persona que reside en el domicilio para que disfrute ...

  • Newbie
  • Hola, hace poco menos de un mes adquiri el plan Premium Duo que permite a dos personas del mismo domicilio usar spotify con dos perfiles distintos, sin embargo cuando mando la invitacion a la otra pe...
  • Susan_GP
  • Moderator
  • 2043 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 2043 Views
  • 3 replies
  • 0 likes

Premium for Family - Address can't confirmed

PlanPremium for FamilyCountryMexicoDevice(iPhone 14 pro Max, iPhone 14 pro, iPhone 13 pro Max, iPhone 12 pro, iPhone XR)Operating System(iOS 17) My Question or IssuePreviously I was on a family plan, checking my inboc I didn't have any notifications,...

  • Visitor
  • Plan Premium for Family Country Mexico Device (iPhone 14 pro Max, iPhone 14 pro, iPhone 13 pro Max, iPhone 12 pro, iPhone XR) Operating System (iOS 17)   My Q...
  • Maxim
  • Spotify Star
  • 141 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 141 Views
  • 1 replies
  • 0 likes

Superuser Contribution Alexa/Sonos with Family Premium not working

PlanFamily PremiumCountry DeviceSonos with AlexaOperating System My Question or IssueI have a Spotify Premium Family Plan. We gave each of our kids a Sonos speaker for Christmas. They each have their own Spotify profile and are connected to Alexa. Ho...

  • Visitor
  •   Plan Family Premium Country   Device Sonos with Alexa Operating System     My Question or Issue I have a Spotify Premium Family Plan. We gave each of our kids a S...
  • Vasil
  • Moderator
  • 128 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 128 Views
  • 1 replies
  • 0 likes

Spotify Family overview provides names, but not the username. How can I find the latter?

PlanPremium - FamilyCountryUnited StatesDevicewebsite, desktopOperating Systemwindows 11 My Question or IssueI have five people on my plan. I have given an invite to my roommates, and have had a phantom account show up on the plan. I can see the defa...

  • Visitor
  •   Plan Premium - Family Country United States Device website, desktop Operating System windows 11   My Question or Issue I have five people on my plan. I have given an invite t...
  • Maxim
  • Spotify Star
  • 129 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 129 Views
  • 1 replies
  • 0 likes