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Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 129202 Views
  • 32 replies
  • 8 likes
  • 129202 Views
  • 32 replies
  • 8 likes

Superuser Contribution Problemas con Plan Familiar Premium

PlanPlan Familiar PremiumCountry Colombia My Question or IssueHola.Soy el titular de un plan familiar premium, hace unas semanas agregué a un usuario que fue aceptado sin ningún problema, sin embargo unas semanas despues el sistema lo eliminó del pla...

  • Newbie
  • Plan Plan Familiar Premium Country  Colombia   My Question or Issue Hola. Soy el titular de un plan familiar premium, hace unas semanas agregué a un usuario que fue aceptado sin...
  • Daisy
  • Spotify Legend
  • 339 Views
  • 1 replies
  • 0 likes
  • 339 Views
  • 1 replies
  • 0 likes

Can now only SHUFFLE PLAY my music (even with Premium)

PlanPremiumCountryCanadaDeviceVarious (iPod Touch, Samsung S8)Operating SystemVarious (iOS 9 ?, Android Oreo) My Question or IssueHi all. While I've had a Family Premium account for over a year and have had no issues, today I lost the ability to simp...

  • Casual Listener
  • Plan Premium Country Canada Device Various (iPod Touch, Samsung S8) Operating System Various (iOS 9 ?, Android Oreo)   My Question or Issue Hi all.   While I've had a Family...
  • Bittencourt
  • Spotify Star
  • 2507 Views
  • 3 replies
  • 0 likes
  • 2507 Views
  • 3 replies
  • 0 likes

Cannot add my sister to my Spotify Premium Family list

PlanPremium CountrySlovakiaDevicePC, Samsung My Question or IssueHello, my sister has been deleted from my Spotify Family Premium list (not sure why) and I am not able to add her again. Can you please give me some hints about what could go wrong? Tha...

  • Casual Listener
  • Plan Premium  Country Slovakia Device PC, Samsung  My Question or Issue Hello, my sister has been deleted from my Spotify Family Premium list (not sure why) and I am not able to a...
  • kayakondacska
  • Casual Listener
  • 547 Views
  • 2 replies
  • 0 likes
  • Premium
  • 547 Views
  • 2 replies
  • 0 likes

Can't add users to my Premium for Family account

PlanPremium for FamilyCountryU.S.DevicePCOperating SystemWindows 10 My Question or Issue I'm the owner of a Spotify Premium Family account. I have installed in my house a multi-room audio system and CasaTunes, a software application tha supports 3 me...

  • Newbie
  • Plan Premium for Family Country U.S. Device PC Operating System Windows 10   My Question or Issue  I'm the owner of a Spotify Premium Family account.  I have installed in m...
  • Jᴀᴄᴋ
  • Roadie
  • 517 Views
  • 1 replies
  • 0 likes
  • 517 Views
  • 1 replies
  • 0 likes

Solved!! Trouble adding family member to family plan

PlanPremium FamilyCountry Device Operating System My Question or Issue I have a premium family account but have trouble adding family members to the account.I can send invites to family members and they receive them. My daughter have free spotify on ...

  • Casual Listener
  • Plan Premium Family Country   Device   Operating System     My Question or Issue  I have a premium family account but have trouble adding family members to the a...
  • Jᴀᴄᴋ
  • Roadie
  • 1034 Views
  • 3 replies
  • 0 likes
  • 1034 Views
  • 3 replies
  • 0 likes

Solved!! Problemas no uso do plano familiar

Plano: FamiliarPaís: BrasilDispositivo: iPhone XSistema operacional: iOS Tenho o plano família em que eu, meu pai e minha mãe estamos como membros. Porém eu e minha mãe não conseguimos escutar música ao mesmo tempo, ou seja, quando eu começo a escuta...

  • Casual Listener
  • Plano: Familiar País: Brasil Dispositivo: iPhone X Sistema operacional: iOS    Tenho o plano família em que eu, meu pai e minha mãe estamos como membros. Porém eu e...
  • Bittencourt
  • Spotify Star
  • 1262 Views
  • 5 replies
  • 0 likes
  • 1262 Views
  • 5 replies
  • 0 likes

Moving from premium to family membership

PlanFree/PremiumCountryUK Device(iPhone Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue My son currently has a personal spotify account, and i want to add him to my family account. He is worried that he will lose all his ...

  • Newbie
  • ...potify account, and i want to add him to my family account. He is worried that he will lose all his music/playlist etc - is this the case ? IS there anything he has to do to set this up other than use t...
  • Maxim
  • Spotify Star
  • 515 Views
  • 1 replies
  • 0 likes
  • 515 Views
  • 1 replies
  • 0 likes

Superuser Contribution Quit a family plan

I am currently a member of a family plan. How can i quit the current plan and start another one as a host of the new family plan? I try to go to subscription> manage plan > cancel plan / cancel premium but fail to quit...

  • Casual Listener
  • I am currently a member of a family plan. How can i quit the current plan and start another one as a host of the new family plan?   I try to go to subscription> manage plan > cancel p...
  • Peter
  • Spotify Legend
  • 926 Views
  • 5 replies
  • 0 likes
  • Family Plan
  • 926 Views
  • 5 replies
  • 0 likes

Moving from premium to family while canceling subscription through apple

PlanFree/Premium to familyCountry United StatesDeviceiPhone XROperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I just canceled my Spotify subscription because it was through apple instead of Spotify. I would like to reup m...

  • Casual Listener
  • Plan Free/Premium to family Country  United States Device iPhone XR Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  I just canceled my S...
  • Rswhites09
  • Casual Listener
  • 362 Views
  • 1 replies
  • 0 likes
  • 362 Views
  • 1 replies
  • 0 likes

Solved!! Help with Family Plan

PlanFamily Premium PlanCountryNew Zealand My Question or IssueI have logged into my account to remove a member from my family plan however am unable to locate my family plan. I am paying for it every month but I cant see it under my account anywhere....

  • Visitor
  • Plan Family Premium Plan Country New Zealand     My Question or Issue I have logged into my account to remove a member from my family plan however am unable to locate my family plan....
  • Bittencourt
  • Spotify Star
  • 636 Views
  • 3 replies
  • 0 likes
  • 636 Views
  • 3 replies
  • 0 likes

Upgrading 3 month $0.99 Subscription to Family Premium

PlanPremiumCountryAustraliaDeviceiPhoneOperating SystemiOS 12 My Question or IssueI presently have a 3 month promo Premium subscription which was $0.99. I wish to upgrade to Family Premium. I will be the owner of the family account and will invite ot...

  • Casual Listener
  • ...o upgrade to Family Premium.  I will be the owner of the family account and will invite other family members.   Do I cancel the $0.99 subscription and re-subscribe with a family m...
  • Brunelicia
  • Community Legend
  • 593 Views
  • 1 replies
  • 0 likes
  • 593 Views
  • 1 replies
  • 0 likes

Switching from a 3 month subscription to a Family account

PlanPremiumCountry Czech RepublicDeviceiPhone 7Operating SystemiOS 12 My Question or Issue Hi, I’m currently using the 3-months-for-0.99€ offer and would like to switch to a Family account. How does that work? Is my 3-month subscription cancelled, do...

  • Newbie
  • ...nd would like to switch to a Family account. How does that work? Is my 3-month subscription cancelled, does it resume after I un-member myself from the Family, or do I get added to the Family after my 3...
  • Brunelicia
  • Community Legend
  • 947 Views
  • 3 replies
  • 0 likes
  • discount
    offer
    Switch
  • 947 Views
  • 3 replies
  • 0 likes

Superuser Contribution Plan familiar

Buen día, estoy aburrido de las 36 cuotas por 22.000 pesos de mi spotify familiar, quiero seguir usando la app pero no encuentro la solución de que esta se debite en una sola cuota, dónde puedo dirigirme o donde tengo que programar para que esta se d...

  • Newbie
  • Buen día, estoy aburrido de las 36 cuotas por 22.000 pesos de mi spotify familiar, quiero seguir usando la app pero no encuentro la solución de que esta se debite en una sola cuota, dónde puedo dirig...
  • Jemi
  • Spotify Legend
  • 374 Views
  • 1 replies
  • 0 likes
  • 374 Views
  • 1 replies
  • 0 likes

Superuser Contribution Regular Prem to Family Prem (PAYMENT)

Hi, I am currently subscribed to regular premium and paying thru with my telco provider(SMART Philippines). I would to like to upgrade my account to family premium but on the payment section it is asking for credit card, but I don't have a credit car...

  • Newbie
  • Hi, I am currently subscribed to regular premium and paying thru with my telco provider(SMART Philippines). I would to like to upgrade my account to family premium but on the payment section it is a...
  • Jemi
  • Spotify Legend
  • 426 Views
  • 1 replies
  • 0 likes
  • 426 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't log in

Hi, we already made the payment but one of the familiar Premium member can't use Spptify

  • Newbie
  • Hi, we already made the payment but one of the familiar Premium member can't use Spptify 
  • Jemi
  • Spotify Legend
  • 1142 Views
  • 1 replies
  • 0 likes
  • 1142 Views
  • 1 replies
  • 0 likes

I was removed from my family plan and can't get back in it

I was in a family plan with my brother, father and etc. when suddenly I was removed because I didn't recieve an email asking me to verify if we lived in the same adress. Now he is trying to put me back in the family plan but your program isn't lettin...

  • Newbie
  • I was in a family plan with my brother, father and etc. when suddenly I was removed because I didn't recieve an email asking me to verify if we lived in the same adress. Now he is trying to put me b...
  • Maxim
  • Spotify Star
  • 374 Views
  • 1 replies
  • 0 likes
  • 374 Views
  • 1 replies
  • 0 likes

Spotify family neues mitglied kanns nicht nutzen

Liebe community Meine Tochter hat meine Family Einladung angenommen. Bei mir ist sie auch als Mitglied registriert. Sie ist aber nach wie vor im free. Was ist los? Ratlos PlanenAboLand DeutsclandGerätAltes tabletBetriebssysAndroid Meine Frage oder Au...

  • Newbie
  • Liebe community   Meine Tochter hat meine Family Einladung angenommen. Bei mir ist sie auch als Mitglied registriert. Sie ist aber nach wie vor im free. Was ist los? Ratlos     P...
  • Maxim
  • Spotify Star
  • 904 Views
  • 1 replies
  • 0 likes
  • 904 Views
  • 1 replies
  • 0 likes

Solved!! Sending an Invite for Family

I've been trying to send an invite. I follow the instructions:Invite a memberGo to your account pageClick Premium for Family in the menu on the left.Click SEND INVITE.Problem is - There is no "Premium For Family" on the left in the menu!PLEASE HELP! ...

  • Casual Listener
  • I've been trying to send an invite. I follow the instructions: Invite a member Go to your account page Click Premium for Family in the menu on the left. Click SEND INVITE. Problem is - There i...
  • Godzilla
  • Casual Listener
  • 8721 Views
  • 4 replies
  • 0 likes
  • 8721 Views
  • 4 replies
  • 0 likes

Changing country in account

PlanFree, wanting to join family's premium membership CountryCurrently Indonesia on account but wanting to change to United Kingdom My Question or Issue Hello, My husband created a free Spotify account whilst in Indonesia and now we are back in the U...

  • Casual Listener
  •   Plan Free, wanting to join family's premium membership   Country Currently Indonesia on account but wanting to change to United Kingdom    My Question or Issue  H...
  • Brunelicia
  • Community Legend
  • 679 Views
  • 1 replies
  • 0 likes
  • Other
  • 679 Views
  • 1 replies
  • 0 likes

Moving Playlists from Premium to individual Premium Family members

We (family of 4) have had Spotify premium for years and each of us has our own playlists on the one account. Now the children are older we've upgraded to Premium Family so they can listen to their music at the same time in their own rooms. The big pr...

  • Casual Listener
  •   We (family of 4) have had Spotify premium for years and each of us has our own playlists on the one account.  Now the children are older we've upgraded to Premium Family so they can l...
  • Brunelicia
  • Community Legend
  • 806 Views
  • 3 replies
  • 0 likes
  • 806 Views
  • 3 replies
  • 0 likes