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Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 131512 Views
  • 32 replies
  • 8 likes
  • 131512 Views
  • 32 replies
  • 8 likes

Paid but show free account

I have paid the premium for family subscription on Jan 18 but today when I log in my account, it has shown that my account is free instead of a premium one.PlanFree/PremiumCountry Hong KongDevice(iPhone 6s) Operating System(iOS 10, Android Oreo, Wind...

  • Casual Listener
  • I have paid the premium for family subscription on Jan 18 but today when I log in my account, it has shown that my account is free instead of a premium one. Plan Free/Premium Country  Hong K...
  • Bittencourt
  • Spotify Star
  • 853 Views
  • 1 replies
  • 1 likes
  • Premium for Family
  • 853 Views
  • 1 replies
  • 1 likes

Family Premium I cannot listen to my own music

Hi. Need help as this drives me crazy: We have a family account, each member is registerd with his own email address & mobile number and still, when I play my music and my son picks some other music, my selection is stopped and I am forced to listen ...

  • Newbie
  • Hi. Need help as this drives me crazy: We have a family account, each member is registerd with his own email address & mobile number and still, when I play my music and my son picks some other m...
  • Bittencourt
  • Spotify Star
  • 246 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 246 Views
  • 1 replies
  • 0 likes

All Family members kicked out

Hi there,I've recently decided to get the Family Premium Abo, so all my sisters could listen to Spotify while it's just one of us who pays.This worked for like 2 weeks tops, now everyone except me got kicked out. This makes me furious, I'm paying so ...

  • Newbie
  • Hi there, I've recently decided to get the Family Premium Abo, so all my sisters could listen to Spotify while it's just one of us who pays. This worked for like 2 weeks tops, now everyone except m...
  • Bittencourt
  • Spotify Star
  • 423 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 423 Views
  • 1 replies
  • 0 likes

Familien Abo / Einladung funktioniert nicht / Invitation family subscription does not work

Hello,my wife has a premium family subscription for a long time. In this I also joined. Then came the change that family members should live under one roof. There was this confirmation email that had to be confirmed. Unfortunately, I considered this ...

  • Newbie
  • Hello, my wife has a premium family subscription for a long time. In this I also joined. Then came the change that family members should live under one roof. There was this confirmation email that h...
  • Maxim
  • Spotify Star
  • 2291 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 2291 Views
  • 1 replies
  • 0 likes

Can't play music while another family member is playing music

PlanFamily PlanCountryUSADeviceHappens with any device My Question or IssueI have a family plan an I am not able to listen to music while one of my family members is listening already. I know that you need to have seperate accounts but even though my...

  • Casual Listener
  •   Plan Family Plan Country USA Device Happens with any device   My Question or Issue I have a family plan an I am not able to listen to music while one of my family members is l...
  • Billy-J
  • Spotify Star
  • 499 Views
  • 5 replies
  • 0 likes
  • Premium for Family
  • 499 Views
  • 5 replies
  • 0 likes

Second account for children content

We own a family account, but our children are less than 14 years old. Therefore I would like to open a second account for myself, so that I am able to play some children playlist like "Fireman Sam" and listen to my own music at the same time.Is it po...

  • Newbie
  • We own a family account, but our children are less than 14 years old. Therefore I would like to open a second account for myself, so that I am able to play some children playlist like "Fireman Sam" a...
  • Bittencourt
  • Spotify Star
  • 359 Views
  • 2 replies
  • 0 likes
  • Premium for Family
  • 359 Views
  • 2 replies
  • 0 likes

Wife kicked off of my premium family plan due to international number

PlanFamily PremiumCountryCanada My Question or Issue Please help! My wife was kicked off my permium family plan. When my wife moved here to canada she changed her address to a canadian address and it still does not allow me to add her to my account. ...

  • Casual Listener
  • Plan Family Premium Country Canada   My Question or Issue   Please help! My wife was kicked off my permium family plan. When my wife moved here to canada she changed her address to a...
  • Lonewolf420
  • Casual Listener
  • 1248 Views
  • 4 replies
  • 0 likes
  • Premium for Family
  • 1248 Views
  • 4 replies
  • 0 likes

I can't unsubscribe from the family plan. I've been trying for days.

PlanPremiumCountryItaly DeviceIPhone 5sOperating SystemiOS 11 My Question or Issue Every time I try to cancel my Premium subscription it says that from the day after it will be canceled, but it's not. It's been a week now. I'm actually trying to swit...

  • Newbie
  • ...he day after it will be canceled, but it's not. It's been a week now. I'm actually trying to switch from Family to Student plan but it's stuck on the Family one and I can't do anything about it.
  • Bittencourt
  • Spotify Star
  • 462 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 462 Views
  • 1 replies
  • 0 likes

Payment issue

Hi, I´m having this issue since dec last year. I tried to use my personal card that is international and had used before here at spotify for premium services. Already contacted the bank and there is no problem at their end since they even do not see ...

  • Regular
  •     Hi,   I´m having this issue since dec last year. I tried to use my personal card that is international and had used before here at spotify for premium services. Already contact...
  • Maxim
  • Spotify Star
  • 230 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 230 Views
  • 1 replies
  • 0 likes

Payment

Hello, I’m trying to pay a Spotify family account but the payment doesn’t work and I don’t know why. I’ve had no problems for months and today my Premium account became Free and, as I said before, the payment doesn’t work. I cannot use another PayPal...

  • Casual Listener
  •   Hello, I’m trying to pay a Spotify family account but the payment doesn’t work and I don’t know why. I’ve had no problems for months and today my Premium account became Free and, as I said b...
  • Billy-J
  • Spotify Star
  • 393 Views
  • 5 replies
  • 0 likes
  • Premium for Family
  • 393 Views
  • 5 replies
  • 0 likes

I was removed from the family plan by spotify

Spotify sent me an email to confirm my address, but I forgot to confirm it.Now spotify removed me from the family plan, I asked the plan manager to send me another invitation, but when I put my information on the site the following information appear...

  • Newbie
  • Spotify sent me an email to confirm my address, but I forgot to confirm it. Now spotify removed me from the family plan, I asked the plan manager to send me another invitation, but when I put my i...
  • Maxim
  • Spotify Star
  • 477 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 477 Views
  • 1 replies
  • 0 likes

Premium Family Plan

Premium Family Plan.CountryPeru DeviceSamsung and LaptopOperating SystemAndroid My Question or IssueI have subsribed to the Family Plan two times, had to create different accounts each time. Each time I could invite my family members once, they would...

  • Casual Listener
  • Premium Family Plan. Country Peru  Device Samsung and Laptop Operating System Android  My Question or Issue I have subsribed to the Family Plan two times, had to create different a...
  • Billy-J
  • Spotify Star
  • 356 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 356 Views
  • 3 replies
  • 0 likes

Family Plan Invite

Hey! Hope someone can help, I'm trying to add a family member to my plan. Invite was successfuly sent but when he is trying to accept the invite then logging in to his account, it says "invalid username or password" even if he is 100% sure the correc...

  • Newbie
  • Hey! Hope someone can help, I'm trying to add a family member to my plan. Invite was successfuly sent but when he is trying to accept the invite then logging in to his account, it says "invalid u...
  • Bittencourt
  • Spotify Star
  • 270 Views
  • 1 replies
  • 0 likes
  • 270 Views
  • 1 replies
  • 0 likes

Superuser Contribution Impossible de rajouter un membre de ma famille

PlanPremium familyCountry France My Question or Issue Bonjour,Ayant opté pour le premium familly bien avant qu'il n'y ait l'obligation de vivre sous le même toit (dans le genre aberrant c'est pas mal), je n'ai jamais indiqué mon adresse dans mon prof...

  • Casual Listener
  • Plan Premium family Country  France     My Question or Issue  Bonjour, Ayant opté pour le premium familly bien avant qu'il n'y ait l'obligation de vivre sous le même t...
  • Guido
  • Spotify Legend
  • 788 Views
  • 3 replies
  • 0 likes
  • 788 Views
  • 3 replies
  • 0 likes

Superuser Contribution Family plan, invitation activation

PlanFamiliar PremiumCountry: Colombia My Question or Issue I send the invitation to my wife, she puts the address and zip code, but she gets an error on the website. Try myself with exactly the same data, but I get an error on the website. What's goi...

  • Newbie
  •   Plan Familiar Premium Country: Colombia     My Question or Issue  I send the invitation to my wife, she puts the address and zip code, but she gets an error on the websit...
  • Guido
  • Spotify Legend
  • 1893 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 1893 Views
  • 3 replies
  • 0 likes

premium family account, three members, one member can only use the free version

PlanPremium FamilyCountry germanyDeviceiphone, ipadOperating System(iOS 12.1.3) My Question or Issuei updated from premium to premium family some days ago and invited two persons living with me in the same house. they received the invitation and conf...

  • Casual Listener
  • Plan Premium Family Country  germany Device iphone, ipad Operating System (iOS 12.1.3)   My Question or Issue i updated from premium to premium family some days ago and invited t...
  • Nico
  • Community Legend
  • 695 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 695 Views
  • 3 replies
  • 0 likes

Going from premium to family

PlanPremiumCountry DenmarkDeviceOneplus 5tOperating SystemAndroid oreo My Question or Issue I have just paid from the premium do I need to pay full price for family subscription if I want it ??

  • Casual Listener
  • ...rice for family subscription if I want it ??  
  • Maxim
  • Spotify Star
  • 435 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 435 Views
  • 3 replies
  • 0 likes

Merging multiple plans into the Premium for Family plan

My girlfriend and I are going to sign up for a Premium for Family Plan, but don’t want to lose either of our playlists created in our separate premium accountants. Will we lose either our playlists if I upgrade and she joins? PlanPremiumCountry Devic...

  • Newbie
  • My girlfriend and I are going to sign up for a Premium for Family Plan, but don’t want to lose either of our playlists created in our separate premium accountants. Will we lose either our playlists i...
  • Bethany_Dawn
  • Community Legend
  • 221 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 221 Views
  • 1 replies
  • 0 likes

Content Streaming

PlanFree/PremiumCountryUS DeviceiPhone 7, iPhone SEOperating SystemiOS 10, Chromebook, Mac My Question or Issue I have 2 kids both under 14. I know with the family plan on their devices if I turn on the explicit content will doing this also block exp...

  • Casual Listener
  • Plan Free/Premium Country US  Device iPhone 7, iPhone SE Operating System iOS 10, Chromebook, Mac   My Question or Issue  I have 2 kids both under 14. I know with the family...
  • Bittencourt
  • Spotify Star
  • 480 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 480 Views
  • 3 replies
  • 0 likes

Spotify, get your act together...

The family plan verifications are ridiculous. Members of my family got kicked off the family plan, despite living on the same physical address, and despite me paying the plan for the past 4 years. Apparently for not clicking on some link in an email ...

  • Newbie
  • The family plan verifications are ridiculous. Members of my family got kicked off the family plan, despite living on the same physical address, and despite me paying the plan for the past 4 years. A...
  • Billy-J
  • Spotify Star
  • 220 Views
  • 1 replies
  • 1 likes
  • Premium for Family
  • 220 Views
  • 1 replies
  • 1 likes