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Get help verifying your Premium for Family.
I can’t join our family subscription and when I try it tells me that I can’t change twice in 12th months even though I haven’t changed my subscription for over 18 months plus does anyone know how I can get help with this problem?
Newbie
81939 Views
66 replies
5 likes
My wife is a keen listener of e-books and I am not. I am the Plan Manager for our family account. There are 3 users me, my wife and my daughter. I cannot transfer access to e-Books to my wife (I asked on here already). I now want my wife to be our Pl...
Visitor
62265 Views
25 replies
8 likes
PlanPremium Family Device(iPad) Operating System(iOS latest) My Question or IssueHi, when i browse my app under my account, I can see audiobooks which are able to be played. However when I use my kids premium family login under their iPad, same audio...
Newbie
197912 Views
265 replies
33 likes
The mail with request of spotify to verify the home adress was on spam and now a family member is blocked for 12 months. How can I reactivate the account?
Casual Listener
29616 Views
44 replies
4 likes
I see on family list 'Sptf' as member - how to check who is it ?What's more - when I remove one of those and add new (named) member after some time 'Sptf' appears again and throw out that member.
I see on family list 'Sptf' as member - how to check who is it ? What's more - when I remove one of those and add new (named) member after some time 'Sptf' appears again and throw o...
Casual Listener
2208 Views
2 replies
0 likes
PlanPremiumCountryUSMy Question or Issue I'm trying to sign up for a Premium Family Plan. The only available offering is a 3 month trial, and then the charge begins. When I try to sign up, I get told that I'm ineligible because I've had a premium tri...
Plan Premium Country US My Question or Issue I'm trying to sign up for a Premium Family Plan. The only available offering is a 3 month trial, and then the charge begins. W...
Community Legend
3409 Views
7 replies
0 likes
So I've bought a Spotify Premium voucher, and thought I can use the 60 euros to pay for 3 months of family premium instead of 6 months of premium. But now it seems that it only added 6 months of premium and does not allow to upgrade my account to fam...
So I've bought a Spotify Premium voucher, and thought I can use the 60 euros to pay for 3 months of family premium instead of 6 months of premium. But now it seems that it only added 6 months of p...
Casual Listener
1510 Views
2 replies
0 likes
PlanPremiumCountryLatviaDevice(multiple)Operating System(Windows 10, OS 11, Android, IOS) My Question or IssueMy Family Mix doesn't fill up, although the feature appeared after I was on a family subscription with my family members. We use spotify reg...
Plan Premium Country Latvia Device (multiple) Operating System (Windows 10, OS 11, Android, IOS) My Question or Issue My Family Mix doesn't fill up, although the feature appeared a...
Community Legend
1350 Views
1 replies
0 likes
PlanPremiumCountryUnited StatesDeviceiPhone 7 PlusOperating SystemiOS 10 My Question or IssueMy family just switched to the family premium subscription, and I just switched to it from my student discount. I was just checking to see if only the family...
Plan Premium Country United States Device iPhone 7 Plus Operating System iOS 10 My Question or Issue My family just switched to the family premium subscription, and I just switched t...
Spotify Star
1038 Views
1 replies
0 likes
I have a Spotify Free account. I am trying to upgrade to a family plan. It won't let me because it says I once signed up for Spotify Premium (I guess I did although I don't remember doing such). Is there any way for me to actually sign up for it? I r...
I have a Spotify Free account. I am trying to upgrade to a family plan. It won't let me because it says I once signed up for Spotify Premium (I guess I did although I don't remember d...
Community Legend
4281 Views
8 replies
0 likes
PremiumDevice not relevent My daughter and I live in the same house. We had a family account- now it appears we don't and she's lost access to all her playlists etc. We live in three countries throughout the year. I can have an account, I think, in a...
Premium Device not relevent My daughter and I live in the same house. We had a family account- now it appears we don't and she's lost access to all her playlists etc. We live in t...
Spotify Legend
1566 Views
2 replies
0 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI'm trying to join my friend's duo plan, the adress is right and it's my current position but...
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I'm try...
Community Legend
1128 Views
1 replies
0 likes
I've canceled his premium account and have tried moving him over to my plan but it always returns "There was a problem Try Again Later" ; I have tried on incognito, another device and school computer, nothing works.Now wat?
I've canceled his premium account and have tried moving him over to my plan but it always returns "There was a problem Try Again Later" ; I have tried on incognito, another device and school computer...
Music Fan
1493 Views
3 replies
1 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Moderator
4939 Views
5 replies
0 likes
Plan: FamilyFree/Premium: Premium Country: Germany Device(Samsung Galaxy Note 3)Operating System(Android 5) My Question or IssueI confirmed my current address today after logging in to Spotify.Then I invited my son, i.e. sent him the link created by ...
Plan: Family Free/Premium: Premium Country: Germany Device (Samsung Galaxy Note 3) Operating System (Android 5) My Question or Issue I confirmed my current a...
Spotify Star
1249 Views
1 replies
0 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueWe used the same account so we have many playlists. Now using the family premium the other fa...
...sed the same account so we have many playlists. Now using the family premium the other family members can't see our playlists anymore.
Community Legend
789 Views
1 replies
0 likes
Hi i already had myself and 1 family member in our family account and I have recently added 2 more members but on the android app the 2 new members will not show as members in the family mix playlist and none of their song show. I have read all the h...
Hi i already had myself and 1 family member in our family account and I have recently added 2 more members but on the android app the 2 new members will not show as members in the family mix p...
Community Legend
3673 Views
3 replies
0 likes
PlanPremiumCountrySverigeDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHur fungerar premium family när man har delad vårdnad och barnen har olika dresser?
...ungerar premium family när man har delad vårdnad och barnen har olika dresser?
Community Legend
1002 Views
1 replies
0 likes
Son had spotify but has now joined family accountand he has lost his username and been allotted an 11 digit number.How can I change this to his name please or contact spotify to get them to change please.ThanksSpeedo
Son had spotify but has now joined family accountand he has lost his username and been allotted an 11 digit number. How can I change this to his name please or contact spotify to get them to c...
Community Legend
1252 Views
3 replies
0 likes
PlanFamily PremiumCountryPoland My Question or IssueMy family mix is empty. I check it everyday, but not even a single song so far. Please help me resolve the issue, I want to try this feature.
Plan Family Premium Country Poland My Question or Issue My family mix is empty. I check it everyday, but not even a single song so far. Please help me resolve the issue, I want to try t...
Newbie
7240 Views
3 replies
2 likes
PlanPremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) When I try to input my address for the spotify family invitation (both map tracking and manual), it says "there was a ...
...or the spotify family invitation (both map tracking and manual), it says "there was a problem please try again later". I also tried following the same process on my phone, with the same result. How do I...
Spotify Star
3886 Views
5 replies
0 likes
ContextMy son is using spotify without any problem on his own account (on the same familly premium plan) with both his computer and his android smartphone.I'm using spotify on my own account with my Windows 10 computer without any problem.The problem...
Context My son is using spotify without any problem on his own account (on the same familly premium plan) with both his computer and his android smartphone. I'm using spotify on my own account with...
Casual Listener
1217 Views
2 replies
0 likes
PlanFree/PremiumCountry DeviceIPhone XR. Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Plan Free/Premium Country Device IPhone XR. Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Casual Listener
1126 Views
2 replies
0 likes
PlanFree/PremiumCountryMexicoDeviceiPhone 6s plusOperating SystemiOS 12.4.1 My Question or Issueit doesnt let my buy premium for the family
Plan Free/Premium Country Mexico Device iPhone 6s plus Operating System iOS 12.4.1 My Question or Issue it doesnt let my buy premium for the family
Casual Listener
1349 Views
4 replies
0 likes
