Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help verifying your Premium for Family.
The mail with request of spotify to verify the home adress was on spam and now a family member is blocked for 12 months. How can I reactivate the account?
Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...
Hi!First of all, sorry for my bad english, I'm not that good at it.Today I tried to delete one account from one of my members in my plan, but when I clicked on his account (or his name) the page sent me to an Error 404 page, because of that I cannot ...
Hello, I have Premium for Family, location The Netherlands. I want to remove a family member from my account and then invite the same member again with the same email address. Is that possible?Thanks!
PlanPremium familyCountrySwitzerlandDeviceHuawei p10Operating SystemAndroid My Question or IssueHi, I'm sending a new family invite to my girlfriend who had to cancel her previous email account. She receives the email but she's unable to join my acco...
PlanFamiliar País Colombia Desde hace unos meses he estado pagando el plan familiar normalmente con la tarjeta e-prepago que brinda Bancolombia. Sin embargo, en el último pago no puedo realizar el proceso y al introducir la información de la tarjeta ...
I purchased a family premium plan, after that I noticed that there were ads that were showing a first three month free premium plan. I am wondering that does this plan apply to the family premium too since I was charged right after the purchase. Than...
I upgraded from premium account to family account as I thought we could all listen to our music on different devices ie I work offshore I thought I could still use my account as I thought it covered 4 family members we use account in the house throug...
hi. I would like to subscribe to the family plan but I want to use my uncle's card. can the billing address and home address be different?
PlanPremium familyCountryPortugalDeviceMultipleOperating SystemMultiple My Question or IssueIn August I subscribed a family plan. When Spotify charged september payment on my credit card it charged only the normal premium account and change to a norm...
When my son clicks on his invite it says “only family members that live together are eligible”. He does live with me, but is out of town currently. Does he have to be under my roof to join? family premium planandroid device, laptop computerUnited Sta...
I would like go to Family Premium with my husband, but I cant because I dont have bank card of this country and I cant change my counntry in my accaunt. My Question or Issue
I have my family members spread over US what is this new T&Cs about, is the company illogical PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issu...
Few days ago i decided to join to family plan. I invited all the four housemates. Everly label said that the invitation link was sent to everyone, but only one od them got the mail with invitation link. All the family has gmail adresses and that is w...
PlanPremium familyCountryUsaDevice Operating System My Question or Issue We already have a family plan but I read the terms and conditions are changing. My brother is currently traveling around the world potentially for 6 months but he already is a m...
PlanPremium FamilyCountryGermany I'm the owner of a family subscription and invited my sister, which worked fine. I did this maybe two years ago.Now I want to invite my father, he receives the email just fine but when he opens the invite page it says...
Can I still use a Premium Family Plan for my step father in permanent hospice care on the other side of town. He’s a U.S. Army Vet Retiree (LTC. Popowski). It’s been eight years sense his huningtons took effect, and I wanted to see if I can get him o...
My Question or IssueI have had a family plan for several months. My family receives the link, but when they open the plan, it does not change them to premium, it remains the free version. I have been trying for months (all while paying for the family...
I currently get my Spotify subscription via my Vodafone contract. I'm switching networks so want to sign up for the family plan separately instead. My subscription with Vodafone expires after today. When I tried to sign up it said I was unable to as ...
PlanFamily PlanCountryUnited StatesDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI keep trying to verify my address and I'm getting an error. I just upgraded to th...
Hi I have a Family premium account and have had it for a long time. I have been able to provide my three children with music via this and my Mother. It has been a huge blessing to them all. I now live in Wales but they live in another part of the cou...
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issuemy question is Spotify is charging me 14.99 plus tx for premium familyand i keep seeing 9.99 ...