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Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 106877 Views
  • 32 replies
  • 6 likes
  • 106877 Views
  • 32 replies
  • 6 likes

Moved?!

We just cancelled our Premium account because it would not recognize my husband as part of our family on the plan after we moved to Germany from the US (military). We were told we needed to cancel our US account and open a new one in Germany. Is ther...

  • Newbie
  • We just cancelled our Premium account because it would not recognize my husband as part of our family on the plan after we moved to Germany from the US (military).  We were told we needed to c...
  • Billy-J
  • Spotify Star
  • 272 Views
  • 1 replies
  • 0 likes
  • family
    Help with Premium
  • 272 Views
  • 1 replies
  • 0 likes

Cannot change my address

I’m sharing Spotify with my sister, she is the holder of the plan.i didn’t see I had received an email asking to update my address so I could keep on sharing the account, and now I cannot play my songs anymore. How do I update my address? The link in...

  • Newbie
  • I’m sharing Spotify with my sister, she is the holder of the plan. i didn’t see I had received an email asking to update my address so I could keep on sharing the account, and now I cannot play my s...
  • Luke
  • Spotify Star
  • 154 Views
  • 1 replies
  • 0 likes
  • 154 Views
  • 1 replies
  • 0 likes

Error on Spotify Premium Family

I sent an invite to my daughter. She received an error that reads: "Unable to join this Family plan. Try again by clicking the ACCEPT INVITE button in your email. If that doesn't work ask the plan owner to send another invite." My daughter tried to a...

  • Newbie
  • I sent an invite to my daughter.  She received an error that reads: "Unable to join this Family plan.  Try again by clicking the ACCEPT INVITE button in your email.  If that doesn't w...
  • Luke
  • Spotify Star
  • 246 Views
  • 1 replies
  • 0 likes
  • 246 Views
  • 1 replies
  • 0 likes

spotify family plan house address

Hi there, one of the member of the family has put the wrong address. Now he is not in my family anymore. If i try to invite him again to put the correct address the access is denied anyway. How can we solve this issue? Planfamily Country italy Device...

  • Newbie
  • Hi there, one of the member of the family has put the wrong address. Now he is not in my family anymore. If i try to invite him again to put the correct address the access is denied anyway. How can w...
  • Jose_M
  • Spotify Star
  • 435 Views
  • 1 replies
  • 0 likes
  • 435 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution My husband is not allowed to join our family spotify

Hey, For the 5th time my husband is being denied from our family subscription on spotify. We do live in the samee adress, we do have the same surname, so why does it is happening? Last month I've run a test and joined myself with different email to m...

  • Newbie
  • Hey,   For the 5th time my husband is being denied from our family subscription on spotify. We do live in the samee adress, we do have the same surname, so why does it is happening?   L...
  • Daisy
  • Spotify Legend
  • 1396 Views
  • 6 replies
  • 0 likes
  • Family premium account
  • 1396 Views
  • 6 replies
  • 0 likes

Superuser Contribution Re: Updated my premium account to family plan and was charged but my account hasn’t changed

I have a very similar situation to the one explained above but can’t seem to resolve it. I had a Premium Account which my wife listened to when I wasn’t using it. I’ve now upgraded to Family so that she can listen to her own music when she wants it b...

  • Casual Listener
  • I have a very similar situation to the one explained above but can’t seem to resolve it. I had a Premium Account which my wife listened to when I wasn’t using it. I’ve now upgraded to Family so t...
  • jimharley
  • Casual Listener
  • 458 Views
  • 2 replies
  • 0 likes
  • 458 Views
  • 2 replies
  • 0 likes

Solved!! Probably basic, but important questions for upgrading from Free to Family

Hi - hope someone can help please. I have a Free account and have over time made lots of playlists. My son is in the same position. Both of us have Android phones (Huawei) and laptops. Neither of us have had any problems with the Free account. I need...

  • Regular
  • Hi - hope someone can help please.   I have a Free account and have over time made lots of playlists.  My son is in the same position. Both of us have Android phones (Huawei) and laptops....
  • Billy-J
  • Spotify Star
  • 399 Views
  • 3 replies
  • 0 likes
  • family
  • 399 Views
  • 3 replies
  • 0 likes

Missing address in my profile

Today my family got kicked from our premium for family and they are unable to join again. It seems that our address is not valid anymore. Can I check my family address somewhere. It is not in my profile sadly. There is just a country, nothing else. T...

  • Visitor
  •     Today my family got kicked from our premium for family and they are unable to join again. It seems that our address is not valid anymore. Can I check my family address somewhere. It i...
  • Maxim
  • Spotify Star
  • 266 Views
  • 1 replies
  • 0 likes
  • family
  • 266 Views
  • 1 replies
  • 0 likes

Solved!! Family account log in link not being recived

Family plan link problems We recently transfered one of our premier accounts to family, but when my wife adds me to send a invite i dont get it.My premier account expired several months ago, i've signed out everywhere and i've checked my spamm and ju...

  • Casual Listener
  • Family plan link problems   We recently transfered one of our premier accounts to family,  but when my wife adds me to send a invite i dont get it. My premier account expired several m...
  • Billy-J
  • Spotify Star
  • 621 Views
  • 5 replies
  • 0 likes
  • Family account lost members thank you
  • 621 Views
  • 5 replies
  • 0 likes

I am paying for the family plan but I only get access to the free plan

Hi.I am paying for the family plan but i cant get access.I am only getting access to the free plan.How can I fix this?Thanks.

  • Newbie
  • Hi. I am paying for the family plan but i cant get access. I am only getting access to the free plan. How can I fix this? Thanks.
  • Luke
  • Spotify Star
  • 185 Views
  • 1 replies
  • 0 likes
  • 185 Views
  • 1 replies
  • 0 likes

Family Plan Admin Moving Abroad

Hi,I'm the administrator of my family's Premium plan and I'm moving abroad for two years soon. My family wants to keep the Premium plan but I'm not sure if my subscription will be valid after I leave and what will happen to my family's subscriptions....

  • Newbie
  •     Hi, I'm the administrator of my family's Premium plan and I'm moving abroad for two years soon. My family wants to keep the Premium plan but I'm not sure if  my subscription w...
  • Billy-J
  • Spotify Star
  • 208 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 208 Views
  • 1 replies
  • 0 likes

Problemas para entrar no plano familiar

Eu estava cadastrada em um plano familiar e fui removida. Então recebi o convite novamente por email pra voltar ao plano familiar, mas aparece: Você não pode entrar neste Plano Premium Familiar. Os dados de endereço estão corretos e mesmo assim não c...

  • Newbie
  • Eu estava cadastrada em um plano familiar e fui removida. Então recebi o convite novamente por email pra voltar ao plano familiar, mas aparece: Você não pode entrar neste Plano Premium Familiar....
  • Bittencourt
  • Spotify Star
  • 388 Views
  • 1 replies
  • 0 likes
  • plano familiar
  • 388 Views
  • 1 replies
  • 0 likes

Users and family plan problems

Hi!I have a Family Plan.I sent the invitation by email to my dad and my brother. My brother logged in with the link in the email but my dad logged in with my user and pass, and now we can´t change the user, so I can see what he´s listening to. I need...

  • Casual Listener
  • Hi! I have a Family Plan. I sent the invitation by email to my dad and my brother.  My brother logged in with the link in the email but my dad logged in with my user and pass, and now we c...
  • Billy-J
  • Spotify Star
  • 323 Views
  • 3 replies
  • 0 likes
  • 323 Views
  • 3 replies
  • 0 likes

Superuser Contribution Family subscription invite not going through

PlanPremiumCountryNetherlands DeviceGalaxy 9 & Windows (chrome)Operating SystemAndroid Oreo, Windows 10 My Question or Issue I've send my girlfriend an invitation to the new family subscription we started, however she cannot seem to recieve the email...

  • Casual Listener
  • ...nvitation to the new family subscription we started, however she cannot seem to recieve the email. We checked all the email folders, including unwanted. I've also tried taking back the invite and r...
  • Alfredo
  • Roadie
  • 424 Views
  • 1 replies
  • 0 likes
  • family
    Family subscription
    invite
    invite email
  • 424 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium family plan changed to FREE

PlanFrom premium family plan to freeCountry DeviceIphone 6sOperating SystemiOs 11 My Question or Issue I'm currently havibg trouble with my family plan subscription. Previously I was subscribed through an invite I received from the family plan owner....

  • Newbie
  •   Plan From premium family plan to free Country   Device Iphone 6s Operating System iOs 11   My Question or Issue  I'm currently havibg trouble with my family plan s...
  • Alfredo
  • Roadie
  • 295 Views
  • 1 replies
  • 1 likes
  • family
  • 295 Views
  • 1 replies
  • 1 likes

Superuser Contribution Family premium keeps downgrading daughters account

PlanFamily PremiumCountry FinlandDeviceNokia 5Operating SystemAndroid My Question or Issue I have purchased the family premium account and my daughters account has been linked to that for several months now. Recently however her accounts has been dow...

  • Newbie
  • Plan Family Premium Country  Finland Device Nokia 5 Operating System Android   My Question or Issue  I have purchased the family premium account and my daughters account h...
  • Alfredo
  • Roadie
  • 1027 Views
  • 3 replies
  • 0 likes
  • family premium
  • 1027 Views
  • 3 replies
  • 0 likes

Family Premium 8.99USD for 3 people

Hi, I was wodnering how much I will have to pay to have three people on the family premium now that the baseline price is 8.99 usd. Thanks!

  • Newbie
  • Hi, I was wodnering how much I will have to pay to have three people on the family premium now that the baseline price is 8.99 usd. Thanks!
  • Maxim
  • Spotify Star
  • 1008 Views
  • 1 replies
  • 0 likes
  • family
    Family subscription
    Help
    Premium
  • 1008 Views
  • 1 replies
  • 0 likes

Family Invite Does Not Work

PlanFamilyCountry PhilippinesDeviceSamsungOperating SystemAndroid My Question or IssueI have sent invite to my family member who is 13 years old. We filled the verification form with correct info on address but it still does not work.Hope someone cou...

  • Casual Listener
  • Plan Family Country  Philippines Device Samsung Operating System Android   My Question or Issue I have sent invite to my family member who is 13 years old. We filled the v...
  • Jbfabs
  • Casual Listener
  • 544 Views
  • 4 replies
  • 1 likes
  • family
  • 544 Views
  • 4 replies
  • 1 likes

Não consigo entrar no plano premium familiar

Olá!Eu estava cadastrada em um plano familiar e depois de algumas semanas fui removida e tranferida para o Free.Então recebi o convite novamente por email pra voltar ap plano familiar, mas dessa vez não consigo cadastrar. Ao final, aparece a mensagem...

  • Newbie
  • Olá! Eu estava cadastrada em um plano familiar e depois de algumas semanas fui removida e tranferida para o Free. Então recebi o convite novamente por email pra voltar ap plano familiar, mas dessa ...
  • fa_hs
  • Newbie
  • 3530 Views
  • 13 replies
  • 8 likes
  • 3530 Views
  • 13 replies
  • 8 likes