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Get help verifying your Premium for Family.
The mail with request of spotify to verify the home adress was on spam and now a family member is blocked for 12 months. How can I reactivate the account?
Casual Listener
20419 Views
44 replies
4 likes
Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...
Regular
179619 Views
32 replies
9 likes
PlanFamily PremiumCountryGermanyDeviceIphone XOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueFamily member got kicked and can’t join no more. It’s my cousin and we live together
Plan Family Premium Country Germany Device Iphone X Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Family member got kicked and can’t join no m...
Spotify Star
371 Views
1 replies
0 likes
I've tried twice to rejoin the family premium just in case I was originally registered in Hong Kong, while now I've updated my registered country to Taiwan, while my 2 other family members are literally living together in Taiwan, they have got kicked...
I've tried twice to rejoin the family premium just in case I was originally registered in Hong Kong, while now I've updated my registered country to Taiwan, while my 2 other family members are l...
Spotify Legend
697 Views
3 replies
0 likes
Does the Premium for Family provide Parental Controls?I've seen the post that was started in 2012, been voted on nearly 3,000 times.But have seen a resent response from the moderators.Before I subscribe to the Premium for Family plan, I would like kn...
Does the Premium for Family provide Parental Controls? I've seen the post that was started in 2012, been voted on nearly 3,000 times. But have seen a resent response from the moderators. B...
Spotify Star
655 Views
3 replies
1 likes
Hi, is it possible to use two devices at the same time? Both accounts are members of one Premium for Family plan, but we are not able to listen to Spotify separately, both devices are playing same song at the same time. We have samsung galaxy s8 and ...
Hi, is it possible to use two devices at the same time? Both accounts are members of one Premium for Family plan, but we are not able to listen to Spotify separately, both devices a...
Spotify Star
588 Views
3 replies
0 likes
Hello,I have a Premium for Family with 5 members from my family. At thursday Spotify send me a email that members must verify their address within seven days. But they didn´t receive any email, where they can verify address. So what we can do with th...
Hello, I have a Premium for Family with 5 members from my family. At thursday Spotify send me a email that members must verify their address within seven days. But they didn´t receive any email, w...
Spotify Star
627 Views
3 replies
0 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue: I've just upgraded to family But when family member accepts invitation, she's taken back to...
...bsp; I've just upgraded to family But when family member accepts invitation, she's taken back to my "Manage Subscription" page. She doesn't have previous subscription. (She has d...
Spotify Legend
469 Views
1 replies
0 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Spotify Legend
375 Views
1 replies
0 likes
I'm hoping to get some assistance with our Premium for Family Plan. At the moment we have the family plan but when 1 user listens on line it over rides every body else listening on line so you either have to go off line to continue listening to your ...
I'm hoping to get some assistance with our Premium for Family Plan. At the moment we have the family plan but when 1 user listens on line it over rides every body else listening on line so y...
Spotify Star
381 Views
3 replies
0 likes
PlanPremium for Family My Question or IssueBecause of payment problem Premium for Family plan cancelled. when I try to reactivate there was no option to _keep going from last situation_. So I have to invate all them again. This is not a difficulty an...
Plan Premium for Family My Question or Issue Because of payment problem Premium for Family plan cancelled. when I try to reactivate there was no option to _keep going from last situation_....
Spotify Star
379 Views
1 replies
0 likes
PlanPremiumCountryCanada My Question or IssueHello, I was helping somebody sign up for a family account today, however, since I was already logged into Spotify on the device, it accidentally added ME to the account instead of the other person. How do...
Plan Premium Country Canada My Question or Issue Hello, I was helping somebody sign up for a family account today, however, since I was already logged into Spotify on the d...
Spotify Star
526 Views
3 replies
0 likes
PlanPremium FamilyCountryFranceDeviceiphone 6. mac os , windows 10 , ipad My Question or Issue Looks like I'm not the only one in this situation according to other forum posts but here we go : I subscribed a family premium and was supposed to receive...
Plan Premium Family Country France Device iphone 6. mac os , windows 10 , ipad My Question or Issue Looks like I'm not the only one in this situation according to o...
Spotify Star
749 Views
4 replies
0 likes
HiI'm trying to change my address from UK to Australia on my Family Subscription but apparently I need to cancel my existing account and create a new one. Will I be able to import my playlists from my old account into my new one? And how would I do t...
Hi I'm trying to change my address from UK to Australia on my Family Subscription but apparently I need to cancel my existing account and create a new one. Will I be able to import my playlists f...
Community Legend
333 Views
1 replies
0 likes
Wenn jemand falsche Daten angibt, werden dann alle Accounts komplett gelöscht ?Oder wird nur das premium Abo gelöscht, sodass man seinen Account immernoch als free User benutzen kann? Je someone enters wrong Data, will all Accounts be deleted?Or will...
Wenn jemand falsche Daten angibt, werden dann alle Accounts komplett gelöscht ? Oder wird nur das premium Abo gelöscht, sodass man seinen Account immernoch als free User benutzen kann? ...
Community Legend
541 Views
1 replies
0 likes
I joined the family account a week or so ago and I was asked to verify my address by email.I forgot to verify the address and spotify have now removed premium from my account which I believe is a necessity when joining the family plan.So now I can't ...
I joined the family account a week or so ago and I was asked to verify my address by email. I forgot to verify the address and spotify have now removed premium from my account which I believe is a n...
Roadie
342 Views
1 replies
0 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Roadie
311 Views
1 replies
0 likes
PlanFree/PremiumCountryBrazilDeviceMotorola OneOperating SystemAndroid 9 My Question or IssueHi, a family member of mine has signed the Premium for Family plan and sent me the invitation via email, but when try to join, a message in red appears sayin...
Plan Free/Premium Country Brazil Device Motorola One Operating System Android 9 My Question or Issue Hi, a family member of mine has signed the Premium for Family plan and s...
Casual Listener
1124 Views
6 replies
0 likes
PlanPremiumCountryUKDeviceSamsung Galaxy 8Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Plan Premium Country UK Device Samsung Galaxy 8 Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Spotify Legend
2609 Views
10 replies
0 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Spotify Legend
389 Views
1 replies
0 likes
I had the premium for family acc with 5 people connected to it. Today was the day to pay the next (second) month and everyone was deleted from the plan. I've sent them the invitations again but now they can't enter the family. I don't know what happe...
I had the premium for family acc with 5 people connected to it. Today was the day to pay the next (second) month and everyone was deleted from the plan. I've sent them the invitations again but now t...
Spotify Legend
409 Views
1 replies
0 likes
No puedo iniciar plan familiar. Acepto invitación, introduzco datos pero no me acepta la entrada.
No puedo iniciar plan familiar. Acepto invitación, introduzco datos pero no me acepta la entrada.
Spotify Legend
444 Views
1 replies
0 likes
