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Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 136969 Views
  • 32 replies
  • 8 likes
  • 136969 Views
  • 32 replies
  • 8 likes

Solved!! From premium to family premium, how does it work?

Hello, i want to switch from premium to family premium. My mother just invited me to join family premium. But how does it work? And how can i keep my playlists?Do i first have to stop my current account? please help me! Thanks in advance!

  • Newbie
  • Hello,   i want to switch from premium to family premium. My mother just invited me to join family premium. But how does it work? And how can i keep my playlists? Do i first have to stop my c...
  • Maxim
  • Spotify Star
  • 677 Views
  • 1 replies
  • 0 likes
  • 677 Views
  • 1 replies
  • 0 likes

changing family accounts?

PlanPremiumCountry New ZealandDevicehuawai P10lite and macbook airOperating Systemmac OS MOjave 10.14 My Question or Issue Hi Hivemind! My kids and I have moved in together with my new partner, and she has invited us to be on her spotify acocunt as h...

  • Newbie
  • ...n together with my new partner, and she has invited us to be on her spotify acocunt as her family. Before, I was the head of my family, with my two kids and I all on the family account. My partner has s...
  • Maxim
  • Spotify Star
  • 1934 Views
  • 1 replies
  • 0 likes
  • Family Invite Email
  • 1934 Views
  • 1 replies
  • 0 likes

Is Family subscription coming to Egypt?

Hello there,I wonder if there is going to be a family subscription plan for Egypt like the other services offer.Thanks,

  • Newbie
  • Hello there, I wonder if there is going to be a family subscription plan for Egypt like the other services offer. Thanks, 
  • Maxim
  • Spotify Star
  • 1955 Views
  • 1 replies
  • 12 likes
  • Egypt
  • 1955 Views
  • 1 replies
  • 12 likes

Family Plan with multiple devices

I know the family plan will allow you up to five members, all with a different account so they have their own play lists and each member can listen on their respective devices simutaniously. I have spotify premium on my phone and my computer. If I si...

  • Casual Listener
  •     I know the family plan will allow you up to five members, all with a different account so they have their own play lists and each member can listen on their respective devices s...
  • Maxim
  • Spotify Star
  • 2996 Views
  • 3 replies
  • 0 likes
  • Family Members
    multiple devices
  • 2996 Views
  • 3 replies
  • 0 likes

Changing the country to add a new family member

Hello, I wanted to add my daughter to the Family Premium plan, but we moved and we're in a different country right now than I have in my profile. As I understood I have to cancel my Premium plan to change the country - I did it, but my Premium Plan w...

  • Newbie
  • Hello, I wanted to add my daughter to the Family Premium plan, but we moved and we're in a different country right now than I have in my profile. As I understood I have to cancel my Premium plan to c...
  • Maxim
  • Spotify Star
  • 567 Views
  • 1 replies
  • 0 likes
  • country change
  • 567 Views
  • 1 replies
  • 0 likes

Unable to accept Family Plan invite

PlanFamilyCountry UKDeviceHonor 7Operating System Android(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Hi. I have just taken out a Family Subscription, however when my son tries to accept the invitation, he is direct to the Confirmatio...

  • Newbie
  • Plan Family Country  UK Device Honor 7 Operating System Android (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  Hi. I have just taken out a Family S...
  • Billy-J
  • Spotify Star
  • 709 Views
  • 1 replies
  • 0 likes
  • 709 Views
  • 1 replies
  • 0 likes

Ads in premium

Since of today, ads are being played during podcasts. Not only do I have a premium account, which means I should not have any ads at all, the ads that are being played are in a different language. I have logged out I have reinstall the app on my phon...

  • Casual Listener
  • ...have logged out I have reinstall the app on my phone, but still the problem occurs.   Plan Premium (family) Country Netherlands Device/Operating System iPhone 7/iOS 12.0.1    
  • Billy-J
  • Spotify Star
  • 1895 Views
  • 3 replies
  • 0 likes
  • Different Language
    Premium
    Premium family
  • 1895 Views
  • 3 replies
  • 0 likes

Solved!! Why can not I subscribe to Spotify Family with Swisscom Natel Pay as a means of payment ?

Hi, I live in Switzerland and subscribe to Swisscom (telephone operator). They have an offer called Natel Pay that allows to pay a subscription through the mobile bill, but it only works for the premium subscription and I don't want to use PayPal. So...

  • Casual Listener
  • ...remium subscription and I don't want to use PayPal. So I would like to know why this does not work on the family subscription ?   Thank you for answering me as soon as possible.  
  • Odracir
  • Casual Listener
  • 1439 Views
  • 2 replies
  • 0 likes
  • 1439 Views
  • 2 replies
  • 0 likes

Solved!! Controlling a Family account

Hi, I'm a newbie in using spotify, so please don't hate me for asking stupid questions... Country:Germany My plan:I'd like to upgrade my Premium Account to a Family one so, that everyone of my family (kids, wife and myself) can hear different music a...

  • Casual Listener
  • Hi, I'm a newbie in using spotify, so please don't hate me for asking stupid questions... 😉   Country: Germany   My plan: I'd like to upgrade my Premium Account to a Family one so, t...
  • Billy-J
  • Spotify Star
  • 2090 Views
  • 7 replies
  • 0 likes
  • 2090 Views
  • 7 replies
  • 0 likes

Mobile Payment for Family plan in Malaysia

I need help to pay my subscription through mobile for my family plan in Malaysia, it seems the only available payment option is Credit card, but Spotify confirm that payment can be made through Paypal and mobile payment too. But i cant seems to find ...

  • Newbie
  •   I need help to pay my subscription through mobile for my family plan in Malaysia, it seems the only available payment option is Credit card, but Spotify confirm that payment can be made t...
  • Maxim
  • Spotify Star
  • 2281 Views
  • 1 replies
  • 0 likes
  • 2281 Views
  • 1 replies
  • 0 likes

Superuser Contribution I have joined family premium but Spotify have still withdrawn money from my account?

I have joined our family premium but Spotify have still withdrawn money from my account? i want my money back.

  • Casual Listener
  • I have joined our family premium but Spotify have still withdrawn money from my account? i want my money back. 
  • Guido
  • Spotify Legend
  • 422 Views
  • 3 replies
  • 0 likes
  • 422 Views
  • 3 replies
  • 0 likes

Stop my family subscription and take it again

PlanPremium FamilyCountry Phillipines My Question or Issue I have move to a new adress. To change this adress in my familly account, is it possible to just stop and take again the subscription instead of create a new account ? Thanks,Alexandre Navaro...

  • Regular
  • Plan Premium Family Country  Phillipines   My Question or Issue  I have move to a new adress. To change this adress in my familly account, is it possible to just stop and take a...
  • Billy-J
  • Spotify Star
  • 273 Views
  • 3 replies
  • 0 likes
  • 273 Views
  • 3 replies
  • 0 likes

Kicked from family plan for no reason and can't rejoin

Ok so I got kicked from my family plan for no reason then I got a invite code to rejoin but It says I can't join another family plan for 12 months like I have no idea what I'm supposed to do I've had problems with Spotify way to much recently

  • Newbie
  • Ok so I got kicked from my family plan for no reason then I got a invite code to rejoin but It says I can't join another family plan for 12 months like I have no idea what I'm supposed to do I've h...
  • Jose_M
  • Spotify Star
  • 356 Views
  • 1 replies
  • 0 likes
  • Kicked
  • 356 Views
  • 1 replies
  • 0 likes

Superuser Contribution Never received my code for Google Home Mini

I upgraded to premium Family plan but it has now been several hours and no email with Google home mini instructions yet... Please help asap

  • Newbie
  • I upgraded to premium Family plan but it has now been several hours and no email with Google home mini instructions yet... Please help asap
  • Peter
  • Spotify Legend
  • 2121 Views
  • 4 replies
  • 0 likes
  • Google Home Mini
  • 2121 Views
  • 4 replies
  • 0 likes

Solved!! Normal Spotify Premium

Hallo, ich möchte mir mit einer Paysafecard Spotify Premium kaufen, ist das möglich? Ich möchte nicht dieses Angebot haben für 3 Monate sondern einfach nur 1 Monat Spotify wie bekomme ich das, weil ich immer auf dieses Angebot geleitet werde und da f...

  • Newbie
  • Hallo,   ich möchte mir mit einer Paysafecard Spotify Premium kaufen, ist das möglich? Ich möchte nicht dieses Angebot haben für 3 Monate sondern einfach nur 1 Monat Spotify wie bekomme ich da...
  • Maxim
  • Spotify Star
  • 778 Views
  • 1 replies
  • 0 likes
  • Other
    Premium
    Student
  • 778 Views
  • 1 replies
  • 0 likes

Family Service no longer working/ SpotifyCares have stopped replying

PlanPremium - Family CountryIRELAND My Question or Issue Have had Spotify Family for a years with no issues, love the service. Total of three of us on it. Myself, my brother and sister. We all live together and as I said no issue until last week wher...

  • Newbie
  •   Plan Premium - Family  Country IRELAND   My Question or Issue  Have had Spotify Family for a years with no issues, love the service. Total of three of us on it. Myself, m...
  • Maxim
  • Spotify Star
  • 461 Views
  • 1 replies
  • 0 likes
  • Cares
    Premium
    support
    twitter
  • 461 Views
  • 1 replies
  • 0 likes

Unable to subscribe to Family Plan Invitation

PlanPremium Family Plan My Question or IssueI keep getting prompt with a red notice thats says: "unable to add you to the Family Plan"; once I accept the invitation through the email sent by Spotify, complete the confirmation form and click on "send"...

  • Newbie
  • Plan Premium Family Plan   My Question or Issue I keep getting prompt with a red notice thats says: "unable to add you to the Family Plan"; once I accept the invitation through the email s...
  • Jose_M
  • Spotify Star
  • 718 Views
  • 1 replies
  • 0 likes
  • 718 Views
  • 1 replies
  • 0 likes

Solved!! E-mails with invitation to Family are not sent

PlanPremium - FamilyCountry The NetherlandsDevicePC (Windows), iphone X, Iphone 7 ( latest IOS ) Operating Sys iOSMy Question or IssueHello, I have upgraded my account from premium to premium family and am trying to add my wife and daughter to that p...

  • Casual Listener
  •     Plan Premium - Family Country  The Netherlands Device PC (Windows), iphone X, Iphone 7 ( latest IOS )  Operating Sys  iOS My Question or Issue Hello, I have u...
  • PG59
  • Casual Listener
  • 2112 Views
  • 2 replies
  • 0 likes
  • Premium
  • 2112 Views
  • 2 replies
  • 0 likes

Superuser Contribution Legally I should have access to my personal datas !

PlanFamilyCountry FranceDeviceiPhoneOperating SystemiOS 10 My Question or IssueYesterday, I just took a Spotify Family, so that my girlfriend, living with me, can get a premium version too. I saw that we cannot even view the pysical adress of any acc...

  • Newbie
  • Plan Family Country  France Device iPhone Operating System iOS 10   My Question or Issue Yesterday, I just took a Spotify Family, so that my girlfriend, living with me, can get a...
  • Katerina
  • Spotify Legend
  • 684 Views
  • 1 replies
  • 1 likes
  • 684 Views
  • 1 replies
  • 1 likes

How do I get a refund for Premium for Family

PlanPremium for FamilyCountryUSADeviceSamsung Galaxy S7 My Question or IssueI signed up for Premium and then upgraded to the Family plan to get the Google Home Mini, but I was charged $14.99 instead of the $0.99 3-month Premium trial. How do I get my...

  • Newbie
  • Plan Premium for Family Country USA Device Samsung Galaxy S7  My Question or Issue I signed up for Premium and then upgraded to the Family plan to get the Google Home Mini, but I was c...
  • Maxim
  • Spotify Star
  • 372 Views
  • 1 replies
  • 0 likes
  • 372 Views
  • 1 replies
  • 0 likes