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Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 175871 Views
  • 32 replies
  • 9 likes
  • 175871 Views
  • 32 replies
  • 9 likes

Tenho plano familiar mas no app aparece que não

Estou incluído em um plano familiar ativo mas quando entro no aplicativo do spotify aparece como se eu não estivesse. Já desinstalei o app várias vezes, tentei entrar na conta por outros nomes mas não funcionou. Tenho as vantagens do plano premium fa...

  • Regular
  • Estou incluído em um plano familiar ativo mas quando entro no aplicativo do spotify aparece como se eu não estivesse. Já desinstalei o app várias vezes, tentei entrar na conta por outros nomes mas nã...
  • Bittencourt
  • Spotify Star
  • 3598 Views
  • 11 replies
  • 0 likes
  • Premium for Family
  • 3598 Views
  • 11 replies
  • 0 likes

family account removed when i renew

when i renewed my plan for spotify family, the accounts in my plan got removed and i have to resend the emails again, and it didnt work when they tried to join

  • Casual Listener
  • when i renewed my plan for spotify family, the accounts in my plan got removed and i have to resend the emails again, and it didnt work when they tried to join
  • Billy-J
  • Spotify Star
  • 673 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 673 Views
  • 1 replies
  • 0 likes

GoogleHomeMini Redeem. Package not received.

Hi, I live in Canada. I redeemed my code for a free Google Home Mini device on April 13. The item was shipped on April 29 and according to Canada Post tracking number was delivered on May 1st. I checked with all my neighbors, my family, my city's Can...

  • Newbie
  • ...hecked with all my neighbors, my family, my city's Canada Post drop points and no one ever saw/received the package. I called Canada Post support line and explained them the problem. They say I have to c...
  • Robert_W
  • Community Legend
  • 681 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 681 Views
  • 1 replies
  • 0 likes

Family subscription

PlanPremiumCountryCzech RepublicDeviceIphone seOperating SystemiOs My Question or IssueI had my 3 family members kicked out of my membership, which is acceptable, because they didn’t click on the link in email. However, when my aunt account clicked o...

  • Newbie
  • Plan Premium Country Czech Republic Device Iphone se Operating System iOs   My Question or Issue I had my 3 family members kicked out of my membership, which is acceptable, because t...
  • Billy-J
  • Spotify Star
  • 1022 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 1022 Views
  • 1 replies
  • 0 likes

Superuser Contribution premium account

Greetings. I've been put on my household/family premium account but can't see where to enter the invitation code... I've recieved the email but what to do with the code? I'm in Sweden Using an older mac mini with OS X 10.6.8 The free version works ok...

  • Newbie
  • Greetings.   I've been put on my household/family premium account but can't see where to enter the invitation code...   I've recieved the email but what to do with the code?   I...
  • Katerina
  • Spotify Legend
  • 949 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 949 Views
  • 1 replies
  • 0 likes

Paypal blocked.

Hi, unfortunately, I live in Iran, now the question is can I use an amex gift card to upgrade some account to premium?

  • Newbie
  • Hi, unfortunately, I live in Iran, now the question is can I use an amex gift card to upgrade some account to premium?
  • Maxim
  • Spotify Star
  • 610 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 610 Views
  • 1 replies
  • 0 likes

Superuser Contribution More issues trying to redeem a Google Home Mini

So here's a some more info for those who, like me, are still trying to get their free Google Home Mini they were promised if they upgraded to the Premium Family Plan. I received my link this morning, but it took me (via Spotify) to the google store p...

  • Regular
  • So here's a some more info for those who, like me, are still trying to get their free Google Home Mini they were promised if they upgraded to the Premium Family Plan. I received my link this m...
  • Johanncerecke
  • Regular
  • 1105 Views
  • 2 replies
  • 0 likes
  • Premium for Family
  • 1105 Views
  • 2 replies
  • 0 likes

I got removed from my family plan...

I got removed from my family plan for the second time now but i can confirm i live with my family...

  • Newbie
  • I got removed from my family plan for the second time now but i can confirm i live with my family...  
  • Brunelicia
  • Community Legend
  • 462 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 462 Views
  • 1 replies
  • 0 likes

Google Home Mini Offer Can't Get the Code

Hi, I've signed up for the Premium for Family plan, and I can't get the offer to redeem the Google Home Mini. It says 'We're sorry but you're not able to redeem at this moment'. How can I get the offer? Thanks. PlanPremium for FamilyCountryAustralia

Screen Shot 2019-05-09 at 9.34.38 am.png
  • Casual Listener
  • Hi,    I've signed up for the Premium for Family plan, and I can't get the offer to redeem the Google Home Mini. It says 'We're sorry but you're not able to redeem at this moment'. &n...
  • Billy-J
  • Spotify Star
  • 703 Views
  • 3 replies
  • 2 likes
  • Premium for Family
  • 703 Views
  • 3 replies
  • 2 likes

Premium for family free month not granted

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Billy-J
  • Spotify Star
  • 584 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 584 Views
  • 3 replies
  • 0 likes

Superuser Contribution My brother and mother can't access there account after setting up I paid for

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Peter
  • Spotify Legend
  • 726 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 726 Views
  • 3 replies
  • 0 likes

I mistakenly assumed the Family plan would have Hulu..

I upgraded from premium to family, lost Hulu. I canceled Family, but now i have to wait 14 days or so before it will put me back on Premium. How can I cancel family plan Now, and get back to Premium.how do i expedite the plan cancel.

  • Newbie
  • I upgraded from premium to family, lost Hulu.  I canceled Family, but now i have to wait 14 days or so before it will put me back on Premium.  How can I cancel family plan Now, and get b...
  • Billy-J
  • Spotify Star
  • 506 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 506 Views
  • 1 replies
  • 0 likes

Cobrança indevida - Mudança automática para Plano Familiar

Por algum motivo fui cobrado indevidamente quando mudei meu cartão e também mudou automaticamente para o Plano Familiar, sendo que sempre usei o Plano Premium.

  • Casual Listener
  • Por algum motivo fui cobrado indevidamente quando mudei meu cartão e também mudou automaticamente para o Plano Familiar, sendo que sempre usei o Plano Premium. 
  • Bittencourt
  • Spotify Star
  • 706 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 706 Views
  • 3 replies
  • 0 likes

Cannot find the link for free google home mini

PlanFamily PremiumCountryUK My Question or IssueI heard about this promotion where you can get a free google home mini with a spotify family premium plan but when I go to get it there is no link for it. I'm pretty sure the promotion ends on the 14th ...

  • Newbie
  • Plan Family Premium Country UK   My Question or Issue I heard about this promotion where you can get a free google home mini with a spotify family premium plan but when I go to get it t...
  • Billy-J
  • Spotify Star
  • 559 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 559 Views
  • 1 replies
  • 0 likes

Not able to add my daughter to the family plan

My Question or IssueI'm not able to add my daughter to our Family subscription.It worked for my wife. We all reside at the same address. Both my wife and daughter use a @outlook.com account. Both my wife and daughter use a Samsung A5.I aldread tried ...

  • Casual Listener
  • My Question or Issue I'm not able to add my daughter to our Family subscription. It worked for my wife. We all reside at the same address. Both my wife and daughter use a @outlook.com account. B...
  • A_Musicophile
  • Community Legend
  • 636 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 636 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Duplicate playlists

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue My daughter's playlist is exactly the same as mine. She sees what I've downloaded. I asked h...

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue   ...
  • Katerina
  • Spotify Legend
  • 1924 Views
  • 5 replies
  • 0 likes
  • Premium for Family
  • 1924 Views
  • 5 replies
  • 0 likes

Ayuda

Necesito ayuda, a una integrante de mi plan familiar la sacó y ya no la deja acceder de nuevo

  • Casual Listener
  • Necesito ayuda, a una integrante de mi plan familiar la sacó y ya no la deja acceder de nuevo 
  • Jpgchief
  • Spotify Star
  • 663 Views
  • 2 replies
  • 0 likes
  • Spotify
  • 663 Views
  • 2 replies
  • 0 likes

Solved!! Already have premium paid for 8 months in advance. Will I lose when upgrading to faimly

PlanPremiumCountryAuDeviceHuawei mate 20Operating System My Question or IssueAlready have premium paid for 8 months in advance. Will I lose when upgrading to faimly

  • Newbie
  • Plan Premium Country Au Device Huawei mate 20 Operating System     My Question or Issue Already have premium paid for 8 months in advance. Will I lose when upgrading to faimly&nbs...
  • Luan
  • Spotify Star
  • 1072 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 1072 Views
  • 1 replies
  • 0 likes

Solved!! Google Home Mini is not applying the promo code for Premium for Family subscription

I registered to get a free google home mini for the promotion that allows Premium for Family members to get one. However, once I go through the google store to the check out the promo code is not applied and it keeps tell me I need to pay the full pr...

no code.JPG promo code.JPG
  • Newbie
  • I registered to get a free google home mini for the promotion that allows Premium for Family members to get one. However, once I go through the google store to the check out the promo code is not a...
  • Luan
  • Spotify Star
  • 1819 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 1819 Views
  • 1 replies
  • 0 likes

Solved!! Google home mini avec spotify famille

PlanPremiumCountryFrance Device(Samsung Galaxy s9, microsoft surface)Operating System(Android Oreo, Windows 10,etc.) My Question or IssueBonjour, j'ai manifesté mon interet pour l'offre google home mini et, lorsque je suis le lien reçu par email, la ...

  • Casual Listener
  • Plan Premium Country France   Device (Samsung Galaxy s9, microsoft surface) Operating System (Android Oreo, Windows 10,etc.)   My Question or Issue Bonjour, j'ai manifesté m...
  • NisNis12
  • Casual Listener
  • 1596 Views
  • 4 replies
  • 0 likes
  • Premium for Family
  • 1596 Views
  • 4 replies
  • 0 likes