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Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 135332 Views
  • 32 replies
  • 8 likes
  • 135332 Views
  • 32 replies
  • 8 likes

Solved!! Allow only one Kids account per device

PlanFamily Premium DeviceAndroid My Question or IssueHey, I'm using family premium with 3 kids accounts, configured for different ages. But after installing the kids app on the device of the youngest one, she can change to the kids accounts of the ol...

  • Regular
  •   Plan Family Premium   Device Android    My Question or Issue Hey, I'm using family premium with 3 kids accounts, configured for different ages. But after i...
  • juliusmk
  • Regular
  • 198 Views
  • 4 replies
  • 0 likes
  • Premium for Family
  • 198 Views
  • 4 replies
  • 0 likes

I can't change my location

I want to join my girlfriends Acoount, we live together, I can't change my location from luxemburg to germany

  • Visitor
  • I want to join my girlfriends Acoount, we live together, I can't change my location from luxemburg to germany
  • Maxim
  • Spotify Star
  • 101 Views
  • 1 replies
  • 0 likes
  • 101 Views
  • 1 replies
  • 0 likes

Superuser Contribution No Longer Able to Skip Songs - Functionality Disappeared

PlanFamily PremiumCountry DeviceiPhone 7 PLusOperating SystemiOs 15.6 My Question or IssueShuffle no longer works, and we no longer have the ability to skip songs. This is impacting all four members of our family. This issue started sometime late yes...

  • Newbie
  • Plan Family Premium Country   Device iPhone 7 PLus Operating System iOs 15.6   My Question or Issue Shuffle no longer works, and we no longer have the ability to skip songs. T...
  • dwill82760
  • Casual Listener
  • 6049 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 6049 Views
  • 3 replies
  • 0 likes

Superuser Contribution Buono Regalo - Codice Non Funziona

Spoiler (Highlight to read)Ciao a tutti, sto tentando da un po' di tempo di riscattare il mio abbonamento a Spotify premium con un buono 18 app. Il problema sarebbe che nel momento in cui inserisco il codice fornito, Spotify mi dice che il buono non ...

  • Newbie
  • Ciao a tutti, sto tentando da un po' di tempo di riscattare il mio abbonamento a Spotify premium con un buono 18 app. Il problema sarebbe che nel momento in cui inserisco il codice fornito, Spot...
  • Susan_GP
  • Moderator
  • 1969 Views
  • 3 replies
  • 1 likes
  • 1969 Views
  • 3 replies
  • 1 likes

Superuser Contribution Shared Playlist not working

PlanPremium FamilyCountryDEDeviceiPhone Operating SystemiOS 14.6 My Question or IssueI have created a new Kids Account and now want to add a shared playlist but none of my playlists are showing. I am plan owner and created 4 shared playlists accordin...

  • Visitor
  • Plan Premium Family Country DE Device iPhone  Operating System iOS 14.6   My Question or Issue I have created a new Kids Account and now want to add a shared playlist but none o...
  • ceelv1
  • Newbie
  • 30940 Views
  • 65 replies
  • 2 likes
  • Premium for Family
  • 30940 Views
  • 65 replies
  • 2 likes

Superuser Contribution Recommendations (please) for managing family Spotify accounts across household devices

Plan: Family premiumCountry: UK Device: all sorts of Mac, pc, iPhone, car devices, Alexa etc. My Question or Issue:NMy wife is being driven mad by our children messing with her Spotify experience! The kids are being driven mad by not being able to ac...

  • Newbie
  • Plan: Family premium Country: UK   Device: all sorts of Mac, pc, iPhone, car devices, Alexa etc.   My Question or Issue:N My wife is being driven mad by our children m...
  • Elena
  • Moderator
  • 144 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 144 Views
  • 1 replies
  • 0 likes

Superuser Contribution Family member can no longer login to Premium Famiy account using original username and poassword

PlanPremium FamilyCountryUnited KingdomDevice(iPhone 8, Microsoft Surface Pro 7)Operating System(iOS 10, Windows 10,etc.) My Question or IssueOne family member (daughter) can no longer login to Premium Famiy account using their original username and ...

  • Visitor
  • Plan Premium Family Country United Kingdom Device (iPhone 8, Microsoft Surface Pro 7) Operating System (iOS 10, Windows 10,etc.)   My Question or Issue One family member (daughter) c...
  • Elena
  • Moderator
  • 151 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 151 Views
  • 1 replies
  • 0 likes

Current Premium Duo Holder, can't join a Premium Family

Hi everyone,I'm currently a Premium Duo manager (my account expires on the 15th).I decided to join up a Premium Family with my room mates, but every time I try to join I get stuck with the "Something went wrong" page after I put in the address. I'm t...

  • Newbie
  • Hi everyone, I'm currently a Premium Duo manager (my account expires on the 15th). I decided to join up a Premium Family with my room mates, but every time I try to join I get stuck with the "S...
  • Maxim
  • Spotify Star
  • 136 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 136 Views
  • 1 replies
  • 0 likes

payment

PlanPremium family CountryEgyptDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI was on a monthly premium family plan and wanted to pay a year in advance so I cancel...

  • Casual Listener
  •   Plan Premium family  Country Egypt Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question o...
  • Anyk17
  • Spotify Star
  • 365 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 365 Views
  • 1 replies
  • 0 likes

Family member can’t login

PlanPremiumCountryNL My Question or Issue4 of 6 members can’t login in the family group. How is it possible? We all live in the same apartment!!

  • Casual Listener
  •   Plan Premium Country NL     My Question or Issue 4 of 6 members can’t login in the family group. How is it possible? We all live in the same apartment!!
  • Maxim
  • Spotify Star
  • 493 Views
  • 10 replies
  • 0 likes
  • Premium for Family
  • 493 Views
  • 10 replies
  • 0 likes

Superuser Contribution cant add again removed member, he remaing free member

Hello, I deleted my boyfriend from Spotify, now I wanted add him back and it s not working. He logged out, opened invitation but he remain free member. Invitation is not working. First problem was his country (many years before he tries from Germany,...

  • Visitor
  • Hello, I deleted my boyfriend from Spotify, now I wanted add him back and it s not working. He logged out, opened invitation but he remain free member. Invitation is not working. First problem was hi...
  • Yordan
  • Moderator
  • 141 Views
  • 2 replies
  • 0 likes
  • 141 Views
  • 2 replies
  • 0 likes

link kids account to smart speaker

I have the family plan and my child is not old enough to get their own account for me to link. How do I link a kids account to their smart speaker so that it plays suitable music. so far I have only been able to add my own account which defeats the o...

  • Visitor
  • I have the family plan and my child is not old enough to get their own account for me to link. How do I link a kids account to their smart speaker so that it plays suitable music. so far I have o...
  • Labrobson
  • Newbie
  • 465 Views
  • 2 replies
  • 1 likes
  • 465 Views
  • 2 replies
  • 1 likes

Solved!! Family join link gives 404

PlanPremium FamilyCountrySweden My Question or IssueI have invited a family member to join my plan, and have available slots in it. But the link that they receive results in a 404 error. URL: https://www.spotify.com/se/family/join/invite They are log...

  • Casual Listener
  • Plan Premium Family Country Sweden   My Question or Issue I have invited a family member to join my plan, and have available slots in it. But the link that they receive results in a 404 e...
  • Not applicable
  • 594 Views
  • 4 replies
  • 0 likes
  • Premium for Family
  • 594 Views
  • 4 replies
  • 0 likes

Still listen to adds

So, i payed for the family plan, but a member of my plan still listens to its music as a free account. I double checked and confirmed he is showing into my plan’s users. So, idk what to do. Any help?PlanPremiumCountryMexicoDeviceSamsungOperating Syst...

  • Newbie
  • So, i payed for the family plan, but a member of my plan still listens to its music as a free account. I double checked and confirmed he is showing into my plan’s users. So, idk what to do. Any h...
  • Ximzend
  • Roadie
  • 167 Views
  • 2 replies
  • 0 likes
  • aDDS
    Discussion
  • 167 Views
  • 2 replies
  • 0 likes

Spotify Premium In Gibraltar

PlanPremiumCountryGibraltarDeviceAnyOperating SystemAnyMy Question or IssueI have used and added Spotify Premium members in past with the link that is for UK residents (the one my account gives me to share for registration). However I live in Gibralt...

  • Casual Listener
  • Plan Premium Country Gibraltar Device Any Operating System Any My Question or Issue I have used and added Spotify Premium members in past with the link that is for UK residents (the one my a...
  • Maxim
  • Spotify Star
  • 305 Views
  • 8 replies
  • 0 likes
  • Premium for Family
  • 305 Views
  • 8 replies
  • 0 likes

Superuser Contribution Problema al ingresar la dirección

No se requiere ninguna de la siguiente información. Sin embargo, cuanto más proporciones, más fácil será para nosotros intentar ayudarte.PlanPremium familiarPaísMexico Mi pregunta o problemaNo puedo agregar a ningún familiar aún cuando ingresan la mi...

  • Visitor
  • No se requiere ninguna de la siguiente información. Sin embargo, cuanto más proporciones, más fácil será para nosotros intentar ayudarte. Plan Premium familiar País Mexico  Mi pregunta o pr...
  • Lyubka
  • Moderator
  • 169 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 169 Views
  • 3 replies
  • 0 likes

Using Family Premium Plan when traveling abroad

PlanPremiumCountryCanada My Question or IssueA few family members and I have been on the Family Premium plan for a few years. I am traveling abroad for a bit. I am a plan manager. Would it be possible to remain on the same plan with the rest of the f...

  • Visitor
  • Plan Premium Country Canada    My Question or Issue A few family members and I have been on the Family Premium plan for a few years. I am traveling abroad for a bit. I am a plan m...
  • Maxim
  • Spotify Star
  • 115 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 115 Views
  • 1 replies
  • 0 likes

Can’t purchase audiobook as non manager on fam premium

PlanFamily PremiumCountryAustraliaOperating SystemiOS My Question or IssueHow do I purchase audiobooks while on premium family but I’m not the manager? The website keeps opening the app and the app keeps telling me to go back to the website

  • Visitor
  • Plan Family Premium Country Australia Operating System iOS   My Question or Issue How do I purchase audiobooks while on premium family but I’m not the manager?  The website keeps o...
  • Maxim
  • Spotify Star
  • 112 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 112 Views
  • 1 replies
  • 0 likes

2 people within Family plan can't use jam to play songs simultaneously on separate accounts

PlanFamily PremiumCountryIndiaDeviceiPhone 13 & Samsung m34 My Question or IssueI want to start a jam to play the same song with another person in the same family plan (over the internet, not same wifi). They can join the Jam, but it doesn't seem to ...

  • Casual Listener
  • Plan Family Premium Country India Device iPhone 13 & Samsung m34   My Question or Issue I want to start a jam to play the same song with another person in the same family p...
  • Maxim
  • Spotify Star
  • 234 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 234 Views
  • 1 replies
  • 0 likes

Superuser Contribution Compte Spotify suisse français mais suggestions playlist en allemand

Spotify Famille PlanPremiumCountrySuisse (partie française)DeviceiPhone 11 Pro MaxOperating SystemiOS 14.2 My Question or Issuebonjour, j’ai un compte famille Spotify suisse et je vis en Suisse où les gens parlent le français (et pas l’allemand). Les...

  • Visitor
  • Spotify Famille  Plan Premium Country Suisse (partie française) Device iPhone 11 Pro Max Operating System iOS 14.2   My Question or Issue bonjour, j’ai un compte famille Spotify ...
  • Mopsos
  • Newbie
  • 2781 Views
  • 8 replies
  • 7 likes
  • Premium for Family
  • 2781 Views
  • 8 replies
  • 7 likes