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Get help verifying your Premium for Family.
I can’t join our family subscription and when I try it tells me that I can’t change twice in 12th months even though I haven’t changed my subscription for over 18 months plus does anyone know how I can get help with this problem?
Newbie
79160 Views
65 replies
5 likes
My wife is a keen listener of e-books and I am not. I am the Plan Manager for our family account. There are 3 users me, my wife and my daughter. I cannot transfer access to e-Books to my wife (I asked on here already). I now want my wife to be our Pl...
Visitor
58449 Views
25 replies
8 likes
PlanPremium Family Device(iPad) Operating System(iOS latest) My Question or IssueHi, when i browse my app under my account, I can see audiobooks which are able to be played. However when I use my kids premium family login under their iPad, same audio...
Newbie
195556 Views
265 replies
33 likes
The mail with request of spotify to verify the home adress was on spam and now a family member is blocked for 12 months. How can I reactivate the account?
Casual Listener
28982 Views
44 replies
4 likes
After sharing a single premium account across our family for a number of years we finally decided we needed to upgrade to a family plan. I would like to make one of the new accounts added to the plan (my account) the plan manager and let my daughter ...
After sharing a single premium account across our family for a number of years we finally decided we needed to upgrade to a family plan. I would like to make one of the new accounts added to t...
Spotify Star
1160 Views
1 replies
1 likes
How long after I send an invitation link for Spotify family is the link valid befor I have to create a new link?
How long after I send an invitation link for Spotify family is the link valid befor I have to create a new link?
Spotify Star
563 Views
1 replies
1 likes
PlanPremiumCountryIrelandDeviceMotorola Edge 20LiteOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Plan Premium Country Ireland Device Motorola Edge 20Lite Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Spotify Star
315 Views
1 replies
1 likes
PlanPremium FamilyCountryGermanyDeviceiPhone 12My Question or IssueI invited my wife by sending the link and she accepted. The address verrification was okay. She got the message, that she has "premium family" now. But she got ads while playing music...
Plan Premium Family Country Germany Device iPhone 12 My Question or Issue I invited my wife by sending the link and she accepted. The address verrification was okay. She got the message, t...
Spotify Star
718 Views
9 replies
0 likes
It happened after we got new phones and switched providers. THe family member was unable to log on and I sent a new link that works but now with music they get ads. How do you get rid of the ads?
It happened after we got new phones and switched providers. THe family member was unable to log on and I sent a new link that works but now with music they get ads. How do you get rid of the ads?
Spotify Star
304 Views
1 replies
0 likes
PlanPremiumCountryBrazilDeviceM34Operating SystemAndroid Knox My Question or IssueEstou colocando o endereço da minha casa para participar do plano família mas da erro, coloco um endereço próximo a minha casa para ver se vai e fala que nao é o mesmo ...
Plan Premium Country Brazil Device M34 Operating System Android Knox My Question or Issue Estou colocando o endereço da minha casa para participar do plano família mas da erro, coloc...
Spotify Star
357 Views
3 replies
0 likes
Hi, I'm struggling with my family account (France).I'm the owner and since a while i can't add other people on it. 4 slots are working well and I have 2 slots still available. When i share my link to add somebody, he can't achieve the connexion.When ...
Hi, I'm struggling with my family account (France). I'm the owner and since a while i can't add other people on it. 4 slots are working well and I have 2 slots still available....
Spotify Star
288 Views
3 replies
0 likes
I have shared an premium family with my old roommate for 2 years and I want to move my premium from my old roommate to my new roommate. Do I need to change my email?
I have shared an premium family with my old roommate for 2 years and I want to move my premium from my old roommate to my new roommate. Do I need to change my email?
Moderator
380 Views
1 replies
0 likes
Hello folks, I can't add my family to my Family Premium plan as the Google Maps-powered address field doesn't autocomplete. I've been messaging with Spotify support for around 4 hours now, have tried everything: multiple different browsers, different...
Hello folks, I can't add my family to my Family Premium plan as the Google Maps-powered address field doesn't autocomplete. I've been messaging with Spotify support for around 4 h...
Spotify Star
305 Views
1 replies
0 likes
Hi, I can't join the family plan, we live in the same house and when I put in the address it says it's wrong, even though it's exactly the same as the owner of the plan.I recently left another family plan, I don't know if that has any influence.I hop...
Hi, I can't join the family plan, we live in the same house and when I put in the address it says it's wrong, even though it's exactly the same as the owner of the plan. I recently left another family...
Moderator
324 Views
4 replies
0 likes
I have the Premium Family Plan (6 members), can I add another family member to this plan or will I have to pay an additional price?Free/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Win...
I have the Premium Family Plan (6 members), can I add another family member to this plan or will I have to pay an additional price? Free/Premium Country Device (iPhone 8, Samsung Galaxy 9...
Spotify Star
233 Views
1 replies
0 likes
I made an account for work on my family plan and I can’t remember what email it was linked too so I can’t log in, I am family plan manager and was wondering if there’s a way I can link it to an email now to change the password so I can access the spo...
I made an account for work on my family plan and I can’t remember what email it was linked too so I can’t log in, I am family plan manager and was wondering if there’s a way I can link it to an e...
Spotify Star
348 Views
1 replies
0 likes
Hi everyone, I end up without the Premium Family Plan every month because Spotify does not renew it automatically. I can't find how to set an automatic renewal. Does anyone know how to do it? Thanks. Marcelo
Hi everyone, I end up without the Premium Family Plan every month because Spotify does not renew it automatically. I can't find how to set an automatic renewal. Does anyone know h...
Spotify Star
600 Views
1 replies
0 likes
I got an email stating my daughter and husband had to verify our address on Spotify, and that they would receive an email. Both received the email and when they would click on the link to verify, they kept receiving an error. Spotify then removed the...
I got an email stating my daughter and husband had to verify our address on Spotify, and that they would receive an email. Both received the email and when they would click on the link to verify, the...
Spotify Star
264 Views
1 replies
0 likes
No meu app nunca me deu a opção de pagar anual igual faço com outros streamings pq além de economizar, paga logo de uma vez e não fica todo mês cobrando, descobri pelo site que dá, mas tentei por lá e quando coloco minha conta não tá disponível pra m...
No meu app nunca me deu a opção de pagar anual igual faço com outros streamings pq além de economizar, paga logo de uma vez e não fica todo mês cobrando, descobri pelo site que dá, mas tentei por lá ...
Moderator
537 Views
1 replies
0 likes
PlanFree/PremiumCountry use Device iPhone 16 pro(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issuewhen I try to invite my wife to my family share premium membership, it stat...
...uestion or Issue when I try to invite my wife to my family share premium membership, it states she already has an account. My family account. but on the list of family members on my account she is N...
Spotify Star
238 Views
1 replies
0 likes
I always buy the family plan for 6 months pay once, and why is there no such option now? There is only monthly payment.
I always buy the family plan for 6 months pay once, and why is there no such option now? There is only monthly payment.
Spotify Star
268 Views
1 replies
0 likes
I can see the field to change, but it is greyed out and won't let me switch to Ireland. I moved to remarry and need to switch to my husband's family account. I also tried to update my payment method to my Irish card, and it wouldn't let me. Your site...
I can see the field to change, but it is greyed out and won't let me switch to Ireland. I moved to remarry and need to switch to my husband's family account. I also tried to update my payment m...
Moderator
773 Views
1 replies
0 likes
I can't join fam plan. I just ended my duo plan 2 months ago
I can't join fam plan. I just ended my duo plan 2 months ago
Spotify Star
255 Views
1 replies
0 likes
I'm UK based (country set to UK in account, before you ask!). I am a paying plan member of a Spotify Premium Family subscription and am having issues with updating my address following a family move. The Family Plan manager has informed me that I am ...
I'm UK based (country set to UK in account, before you ask!). I am a paying plan member of a Spotify Premium Family subscription and am having issues with updating my address following a family move....
Spotify Star
273 Views
1 replies
0 likes
