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Premium Family

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Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 95911 Views
  • 32 replies
  • 5 likes
  • 95911 Views
  • 32 replies
  • 5 likes

Superuser Contribution Kicked out of Spotify Family, got no residence verification Mail

PlanPremium FamilyCountryGermanyDeviceALL! My Question or Issue I was removed from Spotify Family subscription because I would not have verified my residency in an email. BUT I have never received an email about this, so I could not verify my residen...

  • Newbie
  • Plan Premium Family Country Germany Device ALL!   My Question or Issue   I was removed from Spotify Family subscription because I would not have verified my residency in an email....
  • Elena
  • Moderator
  • 173 Views
  • 2 replies
  • 0 likes
  • Premium for Family
  • 173 Views
  • 2 replies
  • 0 likes

New account issue - family premium

PlanFamily PremiumCountryIn Luxembourg travelling but living in SwedenDeviceiPhoneOperating SystemiOS My Question or IssueI cannot add a new account to my Family Premium because I am travelling and not at my home address. I will be travelling for som...

  • Visitor
  •   Plan Family Premium Country In Luxembourg travelling but living in Sweden Device iPhone Operating System iOS   My Question or Issue I cannot add a new account to my Family P...
  • Maxim
  • Spotify Star
  • 89 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 89 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can not add member to family

Hi,Steps to reproduce my problem:1. Got Spotify Premium, as a single user, account registered in Hungary2. Traveled to Croatia for holidays3. Upgraded plan to Family Premium, so that my whole family can use Spotify4. Registered a Spotify account for ...

  • Casual Listener
  • Hi, Steps to reproduce my problem: 1. Got Spotify Premium, as a single user, account registered in Hungary 2. Traveled to Croatia for holidays 3. Upgraded plan to Family Premium, so that my w...
  • marinamand02
  • Newbie
  • 915 Views
  • 6 replies
  • 1 likes
  • Premium
  • 915 Views
  • 6 replies
  • 1 likes

Superuser Contribution Remove content from my home screen

I've recently listened to a podcast but I don't want it to appear on my Spotify home screen. How can I delete that?

  • Casual Listener
  • I've recently listened to a podcast but I don't want it to appear on my Spotify home screen. How can I delete that?
  • MihailY
  • Moderator
  • 280 Views
  • 1 replies
  • 0 likes
  • 280 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Unable to join a Family plan, the error says "You can't join this plan"

When I try to accept the invite from the Spotify Family plan manager. The error says -"We couldn’t confirm that you live with the plan manager for this Premium plan. You can join someone else’s plan again in 12 months.Or find another Premium plan tha...

  • Casual Listener
  • When I try to accept the invite from the Spotify Family plan manager. The error says - "We couldn’t confirm that you live with the plan manager for this Premium plan. You can join someone else’s p...
  • Kiril
  • Moderator
  • 326 Views
  • 2 replies
  • 2 likes
  • 326 Views
  • 2 replies
  • 2 likes

Superuser Contribution Mi cuenta de Spotify en el móvil, me marca el erro de "algo salió mal"

Al seguir con este detalle, ya eliminé y reinstale la app pero sigue marcando me este error, llevo todo el día con el mismo error y no me da solución nada de lo que hago, necesito ayuda.

  • Visitor
  • Al seguir con este detalle, ya eliminé y reinstale la app pero sigue marcando me este error, llevo todo el día con el mismo error y no me da solución nada de lo que hago, necesito ayuda.
  • Vasil
  • Moderator
  • 86 Views
  • 1 replies
  • 0 likes
  • 86 Views
  • 1 replies
  • 0 likes

Superuser Contribution Why does one family member still get ads?

There are 4 people on our Family Plan, three get Premium but one still gets ads etc. Does anyone know how to fix this?

  • Casual Listener
  • There are 4 people on our Family Plan, three get Premium but one still gets ads etc.  Does anyone know how to fix this?
  • Yordan
  • Moderator
  • 8455 Views
  • 9 replies
  • 1 likes
  • Premium for Family
  • 8455 Views
  • 9 replies
  • 1 likes

Superuser Contribution Spotify Connect and multiple Family accounts - can't see devices

Hello, I have a Family subscription and use a PC (Windows) with Spotify running on it for my main music system. I can stream to the PC, but my girlfriend can't (included in the Family plan, and on the same WiFi).Also, if she starts playing something ...

  • Casual Listener
  • Hello, I have a Family subscription and use a PC (Windows) with Spotify running on it for my main music system. I can stream to the PC, but my girlfriend can't (included in the Family plan, and o...
  • OscarDC
  • Moderator
  • 125 Views
  • 3 replies
  • 0 likes
  • 125 Views
  • 3 replies
  • 0 likes

Superuser Contribution Not allowed to join family account

I received a family account invite link, my address matches the account creator but it still says "You can't join this plan - We couldn't confirm that you live with the plan manager for this Premium plan. You can join someone else's plan again in 12 ...

  • Visitor
  • I received a family account invite link, my address matches the account creator but it still says "You can't join this plan - We couldn't confirm that you live with the plan manager for this P...
  • Jennings824
  • Casual Listener
  • 153 Views
  • 4 replies
  • 0 likes
  • 153 Views
  • 4 replies
  • 0 likes

Superuser Contribution “Hubo un problema”. No puedo unirme a plan familiar

Locación: ChilePlan: pasar de Dúo a uno Familiar por invitaciónSistema operativo: IOSEstimados Recibí una invitación de mi hermana para unirme a su plan familiar (vivimos en la misma casa), pongo la dirección y me indica deriva a una pagina que dice ...

  • Visitor
  • Locación: Chile Plan: pasar de Dúo a uno Familiar por invitación Sistema operativo: IOS Estimados Recibí una invitación de mi hermana para unirme a su plan familiar (vivimos en la misma casa),...
  • Vasil
  • Moderator
  • 120 Views
  • 1 replies
  • 0 likes
  • 120 Views
  • 1 replies
  • 0 likes

função autoplay ativada, mas não funciona.

Antes, quando a música terminava de tocar automaticamente começavam as músicas novas. Hoje quase sempre isso não ocorre, mesmo com a função autoplay ativada.

  • Visitor
  • Antes, quando a música terminava de tocar automaticamente começavam as músicas novas. Hoje quase sempre isso não ocorre, mesmo com a função autoplay ativada.
  • Bittencourt
  • Spotify Star
  • 59 Views
  • 1 replies
  • 0 likes
  • 59 Views
  • 1 replies
  • 0 likes

Superuser Contribution Dubbel betaald

Ik heb me bij een familie account aangesloten met mijn account, terwijl ik nog premium had. Nu is echter de betaling van €9,99 doorgegaan op mijn rekening (van de maandelijkse premium betaling), hoe kan ik dit geld terug krijgen, want mijn vader beta...

  • Visitor
  • Ik heb me bij een familie account aangesloten met mijn account, terwijl ik nog premium had. Nu is echter de betaling van €9,99 doorgegaan op mijn rekening (van de maandelijkse premium betaling), hoe ...
  • Vasil
  • Moderator
  • 824 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 824 Views
  • 3 replies
  • 0 likes

Merged a month of prepaid family with 2 days of premium duo

I had a prepaid month of duo in Spotify It had 2 days left before ending so I bought via MasterCard a prepaid month of family now when I opened the app I couldnt invite anyone and it showed the plan that it was still a duo not familyPlanDuo/family/Pr...

  • Visitor
  • I had a prepaid month of duo in Spotify It had 2 days left before ending so I bought via MasterCard a prepaid month of family now when I opened the app I couldnt invite anyone and it showed the p...
  • Jose_M
  • Spotify Star
  • 95 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 95 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Recover discontinued Family plan (expired bank card)

Hi every oneOur Family plan has been discontinued due to expired bank card.I am prompted to update my payment method.But it says my plan is "premium personnal"Is it possible to have my family back at once ?Or do I have to start a make a new family pl...

  • Newbie
  • Hi every one Our Family plan has been discontinued due to expired bank card. I am prompted to update my payment method. But it says my plan is "premium personnal" Is it possible to have my family...
  • G2Gworld
  • Newbie
  • 615 Views
  • 7 replies
  • 0 likes
  • Premium for Family
  • 615 Views
  • 7 replies
  • 0 likes

Solved!!Superuser Contribution How add songs/playlists to Kids' Premium Family Kids Account?

Premium Family Account with 2 Kid's Accounts. Kids Accounts set to OLDER KidsUsing iPads but has nothing to do with issue/question. Is there a setting/option that I can share a Playlist with my kids from my open/unfiltered Master Account that will ap...

  • Casual Listener
  • Premium Family Account with 2 Kid's Accounts.  Kids Accounts set to OLDER Kids Using iPads but has nothing to do with issue/question.   Is there a setting/option that I can share a P...
  • deepbluesea70
  • Casual Listener
  • 10590 Views
  • 10 replies
  • 7 likes
  • Premium for Family
  • 10590 Views
  • 10 replies
  • 7 likes

Solved!!Superuser Contribution Alexa/Echo Devices

PlanPremiumCountryUSDeviceiPhone 14 Pro MaxOperating SystemWindows 10 Pro My Question or Issue Hello, I have a strange issue. I've "downloaded a local file" track (MP3) and added it to a Playlist and when I select the track, all of my Echo devices gr...

  • Casual Listener
  • Plan Premium Country US Device iPhone 14 Pro Max Operating System Windows 10 Pro   My Question or Issue   Hello,  I have a strange issue. I've "downloaded a local file" tra...
  • Lyubka
  • Moderator
  • 222 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 222 Views
  • 3 replies
  • 0 likes

Temporarily remove account from Duo

Hello If I were to temporarily remove a family member’s account from our duo membership, for say two weeks, could I then re-add them at a later date? It says you can only switch duo membership once in 12 months so I am not wanting to risk it unecessa...

  • Visitor
  • Hello   If I were to temporarily remove a family member’s account from our duo membership, for say two weeks, could I then re-add them at a later date? It says you can only switch duo m...
  • TreyAnastasio
  • Spotify Star
  • 724 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 724 Views
  • 3 replies
  • 0 likes

Superuser Contribution Transfer playlists from duo plan to family plan

Hi everybody ! I would like to unsure that playlists of my son (and mine of course !!) with whom I have a DUO plan will keep his playlists in the frame of a FAMILY plan so that brother, sister and wife will have also their own access. Thanks in advan...

  • Visitor
  • Hi everybody !   I would like to unsure that playlists of my son (and mine of course !!) with whom I have a DUO plan will keep his playlists in the frame of a FAMILY plan so that brother, s...
  • OscarDC
  • Moderator
  • 119 Views
  • 1 replies
  • 0 likes
  • 119 Views
  • 1 replies
  • 0 likes

Solved!! Change Family Premium

I'm on a Premium Family plan that i joined about 2 years ago, but I no longer speak/live with the people on said Family Plan and i want to create my own new Premium Family plan with my new roomates, my question is, can i do this or do i have to wait ...

  • Newbie
  • I'm on a Premium Family plan that i joined about 2 years ago, but I no longer speak/live with the people on said Family Plan and i want to create my own new Premium Family plan with my new r...
  • Bittencourt
  • Spotify Star
  • 107 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 107 Views
  • 1 replies
  • 0 likes

Problema al configurar mi plan familiar

Quiero tener un plan familiar, ya realice el pago, pero no me permite configurar la dirección, se queda cargando. Actualmente tengo un plan individual, creo ese puede ser el problema. PlanPremium Individual CountryMéxico Device(Lenovo)Operating Syste...

  • Visitor
  • Quiero tener un plan familiar, ya realice el pago, pero no me permite configurar la dirección, se queda cargando. Actualmente tengo un plan individual, creo ese puede ser el problema.    ...
  • Bittencourt
  • Spotify Star
  • 88 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 88 Views
  • 1 replies
  • 0 likes