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Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 106807 Views
  • 32 replies
  • 6 likes
  • 106807 Views
  • 32 replies
  • 6 likes

Superuser Contribution Premium

PlanPremiumCountryCHDeviceiPhone 12Operating System(iOS 10) My Question or Issue1. The language should be italian/english, not French or German.2. I can't add a user even though they have premium subscription. It's not clear the difference between my...

  • Newbie
  • Plan Premium Country CH Device iPhone 12 Operating System (iOS 10)   My Question or Issue 1. The language should be italian/english, not French or German. 2. I can't add a user even t...
  • Vasil
  • Moderator
  • 90 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 90 Views
  • 1 replies
  • 0 likes

How can I change the emailaddress of a family member?

My daughter's emailaddress changed, how can I get notifications sent to that new email?

  • Visitor
  • My daughter's emailaddress changed, how can I get notifications sent to that new email?
  • Maxim
  • Spotify Star
  • 80 Views
  • 1 replies
  • 0 likes
  • 80 Views
  • 1 replies
  • 0 likes

Solved!! How can I search inside my playlist of 700 songs ? I cannot find the button

I have a big playlist of 700 songs and I wanted to search inside it but I cannot find the button… could you help me ? Thank you !

  • Casual Listener
  • I have a big playlist of 700 songs and I wanted to search inside it but I cannot find the button… could you help me ? Thank you !
  • Yona79
  • Casual Listener
  • 204 Views
  • 2 replies
  • 0 likes
  • 204 Views
  • 2 replies
  • 0 likes

How can i add my partner on my duo premium

i have the premiume duo where i can add my husband spotify with my account but i can't HELP

  • Newbie
  • i have the premiume duo where i can add my husband spotify with my account but i can't HELP
  • kaworu_bloodpaw
  • Roadie
  • 83 Views
  • 1 replies
  • 0 likes
  • 83 Views
  • 1 replies
  • 0 likes

Superuser Contribution Deleted family member by mistake

Hi - I deleted a family member from my Premium Family Account by mistake because they couldn't log in and there was a spelling error in their username (which it transpires had always been there). However, I also REPORTED IT AS SUSPICIOUS ACTIVITY. i ...

  • Visitor
  • Hi - I deleted a family member from my Premium Family Account by mistake because they couldn't log in and there was a spelling error in their username (which it transpires had always been there). H...
  • Dian
  • Moderator
  • 86 Views
  • 1 replies
  • 0 likes
  • 86 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Spotify saying I ran out of premium when I'm a part of a family plan.

My family's plan ran out a few months ago, so we switched the family head from my account to my dad's account. Now sometimes when I open Spotify, I get an error saying my plan ran out, when it hasn't. My recently listened to that appears at the top o...

  • Casual Listener
  • My family's plan ran out a few months ago, so we switched the family head from my account to my dad's account. Now sometimes when I open Spotify, I get an error saying my plan ran out, when it h...
  • Alex
  • Moderator
  • 155 Views
  • 3 replies
  • 0 likes
  • 155 Views
  • 3 replies
  • 0 likes

Superuser Contribution I have an account I've paid to continue my premium status and still don't have access to my music

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Newbie
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Joan
  • Moderator
  • 87 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 87 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Spotify playing from one account on other family member's device

We have a family account and periodically when I try to play music on the Google Home speakers (synced to my account.. the primary) it also plays on my daughter's phone! She has her own profile that her phone is logged into, and this happens when she...

  • Casual Listener
  • We have a family account and periodically when I try to play music on the Google Home speakers (synced to my account.. the primary) it also plays on my daughter's phone! She has her own profile t...
  • MelWilde
  • Casual Listener
  • 213 Views
  • 3 replies
  • 0 likes
  • 213 Views
  • 3 replies
  • 0 likes

Superuser Contribution Logging in with new phone.

My husband purchased a new phone and needs to download the app. No one remembers the login and I don't want to have 6 of us, log out and login with a new password.

  • Visitor
  • My husband purchased a new phone and needs to download the app. No one remembers the login and I don't want to have 6 of us, log out and login with a new password.
  • Vasil
  • Moderator
  • 153 Views
  • 1 replies
  • 0 likes
  • 153 Views
  • 1 replies
  • 0 likes

Superuser Contribution Family address not found

When I open the email I’ve got to join the family and I enter the address it says that it is not found. What should I do ?

  • Visitor
  • When I open the email I’ve got to join the family and I enter the address it says that it is not found. What should I do ?
  • MihailY
  • Moderator
  • 154 Views
  • 1 replies
  • 1 likes
  • 154 Views
  • 1 replies
  • 1 likes

Superuser Contribution New shared playlist is not in my library

PlánPojistnéZeměČeská republika přístrojXiaomi 12Operační systémAndroid 13 Můj dotaz nebo problémDobrý den, vytvořil jsem nový playlist na Spotify a sdílím ho. Všichni ostatní v něm mají ten seznam skladeb normálně na svém profilu a ve své knihovně, ...

  • Casual Listener
  • Plán Pojistné Země Česká republika  přístroj Xiaomi 12 Operační systém Android 13   Můj dotaz nebo problém Dobrý den, vytvořil jsem nový playlist na Spotify a sdílím ho. Všichni ...
  • Eliska12
  • Casual Listener
  • 136 Views
  • 4 replies
  • 0 likes
  • Premium for Family
  • 136 Views
  • 4 replies
  • 0 likes

Me han cobrado dos veces

El día miércoles 8 de febrero 2023, a las 02:45, se cobraron $5.220. Y el día siguiente, jueves 9 de febrero 2023, a las 11:18, volvieron a cobrar los $5.220, de mi Plan Dúo.

  • Visitor
  • El día miércoles 8 de febrero 2023, a las 02:45, se cobraron $5.220. Y el día siguiente, jueves 9 de febrero 2023, a las 11:18, volvieron a cobrar los $5.220, de mi Plan Dúo.
  • kaworu_bloodpaw
  • Roadie
  • 139 Views
  • 1 replies
  • 0 likes
  • 139 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Change country with a prepaid Spotify Premium Family account

PlanPremiumCountryIndiaDeviceOnePlus 5TOperating SystemAndroid 10 My Question or IssueI have a 12 months Spotify Premium Family Plan. I plan to move to the US and will be staying there for atleast 6-8 months, whereas other family members will be here...

  • Casual Listener
  • Plan Premium Country India Device OnePlus 5T Operating System Android 10   My Question or Issue I have a 12 months Spotify Premium Family Plan. I plan to move to the US and will be s...
  • ravenous1967
  • Visitor
  • 833 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 833 Views
  • 3 replies
  • 0 likes

How to add family members to my premium family plan without a desktop compu

I only use my Samsung device and do not have a laptop or desktop computer, how do I send the "join family link" to my family members?

  • Visitor
  • I only use my Samsung device and do not have a laptop or desktop computer, how do I send the "join family link" to my family members?
  • kaworu_bloodpaw
  • Roadie
  • 137 Views
  • 1 replies
  • 0 likes
  • 137 Views
  • 1 replies
  • 0 likes

Superuser Contribution como hago para ver los datos del titular de la cuenta? no se q mail puse

hace varios años cree mi cuenta, y puse otro mail como titular y me agrege con mi otro mail como miembro (ni idea porque se ve q no entendia mucho) desde ese momento estoy pagando el plan de 6 personas (mi flia) pero nunca les mande la invitacion par...

  • Visitor
  • hace varios años cree mi cuenta, y puse otro mail como titular y me agrege con mi otro mail como miembro (ni idea porque se ve q no entendia mucho) desde ese momento estoy pagando el plan de 6 person...
  • MihailY
  • Moderator
  • 76 Views
  • 1 replies
  • 0 likes
  • 76 Views
  • 1 replies
  • 0 likes

Superuser Contribution Unirme a una cuenta familiar

Ya me agregaron a la cuenta familiar pero no estoy en el plan sigo apareciendo free

  • Visitor
  • Ya me agregaron a la cuenta familiar pero no estoy en el plan sigo apareciendo free
  • Joan
  • Moderator
  • 157 Views
  • 1 replies
  • 0 likes
  • 157 Views
  • 1 replies
  • 0 likes