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Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 119670 Views
  • 32 replies
  • 8 likes
  • 119670 Views
  • 32 replies
  • 8 likes

Superuser Contribution Errant "Address and verification for Family plan" message

PlanPremium FamilyCountryUSADeviceiPhone 12, Macbook ProOperating System(iOS 10) My Question or IssueMy wife lost access to the Spotify Premium Family plan. The message states " We weren’t able to confirm the address for your plan, so we’ve moved you...

  • Regular
  •   Plan Premium Family Country USA Device iPhone 12, Macbook Pro Operating System (iOS 10)   My Question or Issue My wife lost access to the Spotify Premium Family plan.  T...
  • zanlano
  • Regular
  • 173 Views
  • 2 replies
  • 0 likes
  • Premium for Family
  • 173 Views
  • 2 replies
  • 0 likes

Superuser Contribution plan12 meses, se paga una sola vez incluido los impuestos

quiero saber si el monto mas los impuestos es una sola vez que se paga o todos los meses cobrarian los impuestos y el plan se paga una sola vez

  • Visitor
  • quiero saber si el monto mas los impuestos es una sola vez que se paga o todos los meses cobrarian los impuestos y el plan se paga una sola vez
  • Lyubka
  • Moderator
  • 62 Views
  • 1 replies
  • 0 likes
  • 62 Views
  • 1 replies
  • 0 likes

Superuser Contribution Member of the family not allowed to login

Good morning,I've been paying for a family premium account for years. We all live at the same address.Suddenly, this morning, my sister was excluded. She's received a mail informing her that the account owner (me) has not confirmed the address. The a...

  • Visitor
  • Good morning, I've been paying for a family premium account for years. We all live at the same address. Suddenly, this morning, my sister was excluded. She's received a mail informing her that t...
  • Keeeely
  • Newbie
  • 877 Views
  • 15 replies
  • 4 likes
  • Premium for Family
  • 877 Views
  • 15 replies
  • 4 likes

Solved!! Upgrading to Family from Duo

PlanPremium IndividualCountryNorth MacedoniaDeviceGoogle Pixel 6aOperating SystemAndroid 12 My Question or IssueI had a Family Premium with 3 household members (myself, wife and son) where I was a the plana manager. I cancelled it and I myself left t...

  • Casual Listener
  • Plan Premium Individual Country North Macedonia Device Google Pixel 6a Operating SystemAndroid 12   My Question or Issue I had a Family Premium with 3 household members (myself, wife a...
  • Maxim
  • Spotify Star
  • 188 Views
  • 4 replies
  • 0 likes
  • Premium for Family
  • 188 Views
  • 4 replies
  • 0 likes

Login after invitation for family account

PlanFamilyCountryGermanyDeviceSamsungOperating System Android I just changed from Premium Individual to Premium Family and invited my husband who already has an account and uses Spotify for free. When he opens the link in the invitation he needs to s...

  • Visitor
  •   Plan Family Country Germany Device Samsung Operating System  Android    I just changed from Premium Individual to Premium Family and invited my husband who already h...
  • Maxim
  • Spotify Star
  • 195 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 195 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't change/add email address after moving countries.

PlanFree/Premium (wanting to join family plan)CountryBrazil Device(Macbook Pro - using Ventura 13.3 operating system) My Question:Hi, I recently moved to Brazil and want to join my family here's family plan. The problem is when I was in Australia thi...

  • Casual Listener
  • Plan Free/Premium (wanting to join family plan) Country Brazil   Device (Macbook Pro - using Ventura 13.3 operating system)   My Question: Hi, I recently moved to Brazil and want t...
  • MihailY
  • Moderator
  • 98 Views
  • 2 replies
  • 0 likes
  • Premium for Family
  • 98 Views
  • 2 replies
  • 0 likes

Superuser Contribution error message saying the password is too short but it's not

I signed up for the premium account and sent the invite to join my spotify account to my husband. When he was prompted to create an account he kept getting the error message that the password was too short. Regardless of how long the password is, he ...

  • Visitor
  • I signed up for the premium account and sent the invite to join my spotify account to my husband. When he was prompted to create an account he kept getting the error message that the password wa...
  • MihailY
  • Moderator
  • 1401 Views
  • 6 replies
  • 1 likes
  • 1401 Views
  • 6 replies
  • 1 likes

If I re-purchase premium does it remember what songs I downloaded?

I have a Spotify premium individual account that renews on the 25th. I am looking to purchase a Spotify family account but I don't want it to renew until the 1st of every month. I understand that when I cancel my Spotify premium I lose my downloaded ...

  • Visitor
  • I have a Spotify premium individual account that renews on the 25th. I am looking to purchase a Spotify family account but I don't want it to renew until the 1st of every month. I understand that w...
  • Maxim
  • Spotify Star
  • 104 Views
  • 1 replies
  • 0 likes
  • 104 Views
  • 1 replies
  • 0 likes

I can't access my playlists. I can only access the plan manager's playlists

I had a problem with the app on my phone, which led me to uninstall and re-install it. When I re-installed Spotify, I couldn't find my plan member playlists and am logged in with the plan manager's playlists.

  • Visitor
  • I had a problem with the app on my phone, which led me to uninstall and re-install it. When I re-installed Spotify, I couldn't find my plan member playlists and am logged in with the plan manager's p...
  • Maxim
  • Spotify Star
  • 70 Views
  • 1 replies
  • 0 likes
  • 70 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Premium for Family - issues joining!

When I click the 'Accept Invitation' link it comes up with a blank screen and no 'redeem' button. My children did not have this issue so why have I and how do I get round it?

  • Newbie
  • When I click the 'Accept Invitation' link it comes up with a blank screen and no 'redeem' button. My children did not have this issue so why have I and how do I get round it?    
  • Yordan
  • Moderator
  • 538 Views
  • 4 replies
  • 0 likes
  • 538 Views
  • 4 replies
  • 0 likes

how do I disable video autoplay

I have a family account and my son (11) should not watch the videos. How can I stop playing musicvideos @ his account?

  • Visitor
  • I have a family account and my son (11) should not watch the videos. How can I stop playing musicvideos @ his account?
  • Billy-J
  • Spotify Star
  • 112 Views
  • 1 replies
  • 0 likes
  • 112 Views
  • 1 replies
  • 0 likes

Superuser Contribution Help. Want to upgrade but can't

Spotify is saying I have premium individual due to Vodafone. I cancelled that contract and I shouldn't have Spotify premium, Vodafone says they have cancelled, Spotify is showing its not cancelled. I want to upgrade to a family plan but I can't due t...

  • Visitor
  • ...want to upgrade to a family plan but I can't due to it saying I need to contact my provider. Been going around in circles with Vodafone all morning.  Plan Free/Premium Country United K...
  • Yordan
  • Moderator
  • 134 Views
  • 2 replies
  • 0 likes
  • Premium for Family
  • 134 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution How add songs/playlists to Kids' Premium Family Kids Account?

Premium Family Account with 2 Kid's Accounts. Kids Accounts set to OLDER KidsUsing iPads but has nothing to do with issue/question. Is there a setting/option that I can share a Playlist with my kids from my open/unfiltered Master Account that will ap...

  • Casual Listener
  • Premium Family Account with 2 Kid's Accounts.  Kids Accounts set to OLDER Kids Using iPads but has nothing to do with issue/question.   Is there a setting/option that I can share a P...
  • Alex
  • Spotify Legend
  • 12778 Views
  • 12 replies
  • 7 likes
  • Premium for Family
  • 12778 Views
  • 12 replies
  • 7 likes

Solved!! Family Plan with kids officialy registered at another address after divorce

My ex-wife and I are divorced, with our sons officially registered at her place, while staying at each parent 50% of the time.I'm having a Premium account for multiple years, but I would like to give an account to my sons as well. I'm fully aware tha...

  • Newbie
  • My ex-wife and I are divorced, with our sons  officially registered at her place, while staying at each parent 50% of the time. I'm having a Premium account for multiple years, but I would like...
  • Maxim
  • Spotify Star
  • 189 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 189 Views
  • 1 replies
  • 0 likes

Daughter moved out

I have a family premium plan. My daughter moved out and so no longer qualifies for a family plan. How does she get her own single plan? If I remove her from my family account and change my plan to a single plan will she lose all her content when she ...

  • Visitor
  • I have a family premium plan. My daughter moved out and so no longer qualifies for a family plan. How does she get her own single plan? If I remove her from my family account and change my plan to a...
  • AdamDam
  • Spotify Star
  • 116 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 116 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cannot unblock explicit music on Premium Duo

Recently got premium duo and added my boyfriend. However, his end says that I am blocking explicit music. I do not have explicit music blocked on my account, and I can not find where I were to edit it on his account. The 'Premium Family explicit filt...

  • Newbie
  • ...t on his account. The 'Premium Family explicit filter' is not showing up on my end.
  • ParentalControl
  • Composer
  • 381 Views
  • 4 replies
  • 0 likes
  • 381 Views
  • 4 replies
  • 0 likes

hello, my name is joao roberto and i'm trying to add someone to my account,

hello, my name is joao roberto and i'm trying to add someone to my account, she lives with me and i don't agree with what i should do

  • Casual Listener
  • hello, my name is joao roberto and i'm trying to add someone to my account, she lives with me and i don't agree with what i should do <removed sentitive info - Maxim>
  • Maxim
  • Spotify Star
  • 113 Views
  • 1 replies
  • 0 likes
  • 113 Views
  • 1 replies
  • 0 likes

Superuser Contribution Family plan

PlanFamily PremiumCountryBrazil DeviceiPhone 14 PRO MAX Operating SystemiOS 10 My Question or IssueEven I´ve the Family Premium I hear commercial ads when I connect Spotify in the car. Shouldn't they be hidden?

  • Visitor
  • Plan Family Premium Country Brazil   Device iPhone 14 PRO MAX   Operating System iOS 10   My Question or Issue Even I´ve the Family Premium I hear commercial ads when I c...
  • Joan
  • Moderator
  • 109 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 109 Views
  • 1 replies
  • 0 likes

Superuser Contribution Shared Playlist not working

PlanPremium FamilyCountryDEDeviceiPhone Operating SystemiOS 14.6 My Question or IssueI have created a new Kids Account and now want to add a shared playlist but none of my playlists are showing. I am plan owner and created 4 shared playlists accordin...

  • Visitor
  • Plan Premium Family Country DE Device iPhone  Operating System iOS 14.6   My Question or Issue I have created a new Kids Account and now want to add a shared playlist but none o...
  • Psantos
  • Newbie
  • 29946 Views
  • 64 replies
  • 2 likes
  • Premium for Family
  • 29946 Views
  • 64 replies
  • 2 likes

Superuser Contribution My partner lost access to duo plan

My partner and I have duo plan for a while now. I am currently visiting my family back to my country and he lost his access. What can we do to fix it?

  • Visitor
  • My partner and I have duo plan for a while now. I am currently visiting my family back to my country and he lost his access. What can we do to fix it?
  • Joan
  • Moderator
  • 169 Views
  • 1 replies
  • 0 likes
  • 169 Views
  • 1 replies
  • 0 likes