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Happy Values Week! Today we celebrate *Inclusion* in the Spotify Stars Program!

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Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Premium Family

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Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 174274 Views
  • 32 replies
  • 9 likes
  • 174274 Views
  • 32 replies
  • 9 likes

Premium Family and Address issues

I am the manager of a premium family plan and I have added my two daughters to the plan. I tried adding my husband so I sent the link to him and it just would not let him join our plan. He lives in the same house with us, obviously, and it said that ...

  • Casual Listener
  • I am the manager of a premium family plan and I have added my two daughters to the plan. I tried adding my husband so I sent the link to him and it just would not let him join our plan. He lives in t...
  • Maxim
  • Spotify Star
  • 152 Views
  • 2 replies
  • 0 likes
  • Premium for Family
  • 152 Views
  • 2 replies
  • 0 likes

Help Calculating Spotify Subscription Discounts

Hi everyone, I’ve been considering switching to a Premium Family plan, but I’m trying to work out if it’s truly cost-effective for my household. When comparing it to individual subscriptions, I want to calculate the exact percentage savings, especial...

  • Newbie
  • Hi everyone, I’ve been considering switching to a Premium Family plan, but I’m trying to work out if it’s truly cost-effective for my household. When comparing it to individual subscriptions, I w...
  • Luan
  • Spotify Star
  • 277 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 277 Views
  • 1 replies
  • 0 likes

Family Premium

PlanPremiumCountryEgyptMy Question or Issuei was a member in spotify family premium and the manger changed the address for things he want to do and after it automatically spotify kicked me out the plan and after it the manger send me a invention and ...

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  • Newbie
  • Plan Premium Country Egypt My Question or Issue i was a member in spotify family premium and the manger changed the address for things he want to do and after it automatically spotify kicked m...
  • Maxim
  • Spotify Star
  • 150 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 150 Views
  • 1 replies
  • 0 likes

Premium Family plan devices used

PlanPremium FamilyCountryPhilippinesDeviceiPhone 16 pro max, MacBook Air M1My Question or IssueI have a premium family plan. Can I see the devices being used by my family members?

  • Newbie
  • Plan Premium Family Country Philippines Device iPhone 16 pro max, MacBook Air M1 My Question or Issue I have a premium family plan. Can I see the devices being used by my family members? 
  • Maxim
  • Spotify Star
  • 108 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 108 Views
  • 1 replies
  • 0 likes

Superuser Contribution I have adds on spotify premium

PlanPremiumCountryFranceDeviceall devicesOperating Systemall systems My Question or IssueI have adds on my spotify premium. There are music adds like check out the new ed sheran album!. I don't care. I pay for no adds, so just disable adds please!!

  • Regular
  • Plan Premium Country France Device all devices Operating System all systems   My Question or Issue I have adds on my spotify premium. There are music adds like check out the new ed she...
  • Morré
  • Regular
  • 533 Views
  • 5 replies
  • 0 likes
  • Premium for Family
  • 533 Views
  • 5 replies
  • 0 likes

Superuser Contribution Block explicit podcasts in search results

My son uses Spotify on our family plan. Since the kids Spotify is aimed at toddlers and doesn't allow him to play any of the songs he likes, he uses a normal account with explicit songs disabled. However, he's getting constantly bombarded with podcas...

  • Casual Listener
  • My son uses Spotify on our family plan. Since the kids Spotify is aimed at toddlers and doesn't allow him to play any of the songs he likes, he uses a normal account with explicit songs disabled. H...
  • 1amJessyJ
  • Visitor
  • 3555 Views
  • 14 replies
  • 2 likes
  • 3555 Views
  • 14 replies
  • 2 likes

Criei um plano família e minha filha nao consegue acessar.

Quando ela tenta acessar pelo convite aparece "só é possível acessar o plano premium de outra pessoa uma vez a cada 12 meses"

  • Visitor
  • Quando ela tenta acessar pelo convite aparece "só é possível acessar o plano premium de outra pessoa uma vez a cada 12 meses"
  • Maira_G
  • Newbie
  • 655 Views
  • 2 replies
  • 1 likes
  • 655 Views
  • 2 replies
  • 1 likes

removido do plano

recebi um e-mail informando que fui removida do plano, minha mãe que é administradora do plano falou que deslogou tudo do celular dela, provavelmente tentaram hackear ela. Ela assinou novamente, pagou novamente (tinha pago recentemente), quando me en...

  • Visitor
  • recebi um e-mail informando que fui removida do plano, minha mãe que é administradora do plano falou que deslogou tudo do celular dela, provavelmente tentaram hackear ela. Ela assinou novamente, pago...
  • 37 Views
  • 0 replies
  • 0 likes
  • Premium for Family
  • 37 Views
  • 0 replies
  • 0 likes

Missing Premium features for everyone on my premium family plan except me

I'm missing Premium features for everyone on my premium family plan except me. How do I fix this? Why is it this way?

  • Casual Listener
  • I'm missing Premium features for everyone on my premium family plan except me. How do I fix this? Why is it this way? 
  • Maxim
  • Spotify Star
  • 277 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 277 Views
  • 3 replies
  • 0 likes

Superuser Contribution Email already taken

Hi!I'm in the UK. Using Spotify on My computer and on my phone..I need to confirm my email address, I'm on someone's family plan.The problem is that the email address of my account is a yahoo one where they have deleted all emails in my account.So I ...

  • Visitor
  • Hi! I'm in the UK. Using Spotify on My computer and on my phone.. I need to confirm my email address, I'm on someone's family plan. The problem is that the email address of my account is a y...
  • Not applicable
  • 1216 Views
  • 4 replies
  • 0 likes
  • Premium for Family
  • 1216 Views
  • 4 replies
  • 0 likes

Family member failed to verify address - cannot rejoin family plan

PlanFamilyCountryCanada DeviceVariousOperating SystemVarious My Question or IssueOne family member who has been on my family account since Day 1 had just been switched to the "free" plan without his knowledge. We live in the same household and after ...

  • Newbie
  • Plan Family Country Canada   Device Various Operating System Various   My Question or Issue One family member who has been on my family account since Day 1 had just been s...
  • Not applicable
  • 542 Views
  • 2 replies
  • 0 likes
  • Premium for Family
  • 542 Views
  • 2 replies
  • 0 likes

Switching from Individual to Family Premium mid payment cycle.

i was added to a family premium plan and came from a individual premium plan. I already paid my monthly payment on the 17th of Nov, but now I am on the family plan which was just paid today. How will I get that money back for the partial month that i...

  • Visitor
  • i was added to a family premium plan and came from a individual premium plan. I already paid my monthly payment on the 17th of Nov, but now I am on the family plan which was just paid today. How w...
  • Maxim
  • Spotify Star
  • 213 Views
  • 1 replies
  • 0 likes
  • 213 Views
  • 1 replies
  • 0 likes

a family plan member doesnt know the email address used for their spotify.

used to sign up for their spotify account. How can I find this information? The account name is Chompuhr under my family plan

  • Newbie
  • used to sign up for their spotify account. How can I find this information? The account name is Chompuhr under my family plan
  • Maxim
  • Spotify Star
  • 140 Views
  • 1 replies
  • 0 likes
  • 140 Views
  • 1 replies
  • 0 likes

Superuser Contribution Alexa/Sonos with Family Premium not working

PlanFamily PremiumCountry DeviceSonos with AlexaOperating System My Question or IssueI have a Spotify Premium Family Plan. We gave each of our kids a Sonos speaker for Christmas. They each have their own Spotify profile and are connected to Alexa. Ho...

  • Visitor
  •   Plan Family Premium Country   Device Sonos with Alexa Operating System     My Question or Issue I have a Spotify Premium Family Plan. We gave each of our kids a S...
  • pdemarest
  • Newbie
  • 268 Views
  • 2 replies
  • 0 likes
  • Premium for Family
  • 268 Views
  • 2 replies
  • 0 likes

Family plan address & adding family members

Set up Family plan. My partner cancelled her premium duo to join the family with our child.It’s cancelled but still active. Set up family plan ok for account owner but didn’t recognise address so entered nearest available address. Also updated partne...

  • Visitor
  • Set up Family plan. My partner cancelled her premium duo to join the family with our child.It’s cancelled but still active.   Set up family plan ok for account owner but didn’t recognise a...
  • Maxim
  • Spotify Star
  • 240 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 240 Views
  • 1 replies
  • 0 likes

How do I change my child's email address on our family premium account? thanks

PremiumCountryAustraliaDeviceSamsung Galaxy S22Operating System My Question or IssueHow do I change my child's email address on our family premium account? thanks

  • Visitor
  • Premium Country Australia Device Samsung Galaxy S22 Operating System   My Question or Issue How do I change my child's email address on our family premium account? thanks
  • Maxim
  • Spotify Star
  • 83 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 83 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Kids favorites-songs keep disappearing

PlanPremium FamilyCountryUSADeviceSamsung Galaxy s21Operating SystemAndroid My Question or IssueI pay for the family plan so that my kids can listen to music with a little independence and my account preferences don't get thrown off by their songs. H...

  • Visitor
  • Plan Premium Family Country USA Device Samsung Galaxy s21 Operating System Android  My Question or Issue I pay for the family plan so that my kids can listen to music with a little i...
  • OscarDC
  • Moderator
  • 685 Views
  • 4 replies
  • 0 likes
  • Premium for Family
  • 685 Views
  • 4 replies
  • 0 likes