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Get help verifying your Premium for Family.
I can’t join our family subscription and when I try it tells me that I can’t change twice in 12th months even though I haven’t changed my subscription for over 18 months plus does anyone know how I can get help with this problem?
Newbie
82762 Views
66 replies
5 likes
My wife is a keen listener of e-books and I am not. I am the Plan Manager for our family account. There are 3 users me, my wife and my daughter. I cannot transfer access to e-Books to my wife (I asked on here already). I now want my wife to be our Pl...
Moderator
63489 Views
30 replies
8 likes
PlanPremium Family Device(iPad) Operating System(iOS latest) My Question or IssueHi, when i browse my app under my account, I can see audiobooks which are able to be played. However when I use my kids premium family login under their iPad, same audio...
Newbie
198786 Views
265 replies
33 likes
The mail with request of spotify to verify the home adress was on spam and now a family member is blocked for 12 months. How can I reactivate the account?
Casual Listener
30005 Views
44 replies
4 likes
PlanFamily PremiumCountrySlovakiaDeviceandroidOperating System(Windows 10) My Question or IssueHi, i need to cancel my family premium as a member, but when i cancel it in subscription menu and get this:You've canceled Premium.Your subscription will e...
Plan Family Premium Country Slovakia Device android Operating System (Windows 10) My Question or Issue Hi, i need to cancel my family premium as a member, but when i cancel i...
Spotify Star
805 Views
1 replies
0 likes
PlanFamily PremiumUS DeviceiPad 6th genOperating Systemios 12 My Question or IssueI upgraded my account to premium family. After inviting my daughter and accepting the invitation, she doesn't have premium access on her ipad tablet. If she logs in to ...
Plan Family Premium US Device iPad 6th gen Operating System ios 12 My Question or Issue I upgraded my account to premium family. After inviting my daughter and a...
Community Legend
459 Views
3 replies
0 likes
Olá! Estou com problemas na minha conta Premium família do Spotify. As 4 pessoas que eu convidei não estão conseguindo acesar e moram na mesma república que a minha.Tentei reenviar o convite pelo site, porém quando as pessoas clicam no link que receb...
Olá! Estou com problemas na minha conta Premium família do Spotify. As 4 pessoas que eu convidei não estão conseguindo acesar e moram na mesma república que a minha. Tent...
Spotify Star
873 Views
5 replies
0 likes
PlanPremiumCountryChileDeviceSamsung Galaxy A7Operating SystemAndroid My Question or IssueHi, my problem is that since the beginning my artist name was mispelled (it was Limbö and not Limbo, that also made that my music listed under another artist), ...
Plan Premium Country Chile Device Samsung Galaxy A7 Operating System Android My Question or Issue Hi, my problem is that since the beginning my artist name was mispelled (it was Limb...
Roadie
357 Views
1 replies
0 likes
We can't even get ONE SINGLE Hulu login with Family Premium? Isn't the family premium account a PREMIUM account?? THIS IS FALSE ADVERTISING! Will make me think about switching to Apple Music when they pair up with their "Netflix-killer" joint venture...
We can't even get ONE SINGLE Hulu login with Family Premium? Isn't the family premium account a PREMIUM account?? THIS IS FALSE ADVERTISING! Will make me think about switching to A...
Regular
392 Views
1 replies
1 likes
PlanFree/PremiumCountry My Question or IssueI live in Hong Kong, but my kids are studying in the UK. I recently upgrade to Family Premium plan; however, but my son was unable to upgrade his Spotify out there. What can he do to get to Premium?
Plan Free/Premium Country My Question or Issue I live in Hong Kong, but my kids are studying in the UK. I recently upgrade to Family Premium plan; however, but my son w...
Casual Listener
338 Views
2 replies
0 likes
Plan: PremiumCountry: Malaysia DeviceMacbook Pro late 2016 My Issue:Hi,I've been using the family premium plan for a while now with no issues. But a few days ago my family members were suddenly kicked out of the plan automatically. Upon reinviting th...
Plan: Premium Country: Malaysia Device Macbook Pro late 2016 My Issue: Hi, I've been using the family premium plan for a while now with no issues. But a few days a...
Community Legend
379 Views
1 replies
0 likes
PlanFamily PremiumCountryNetherlands DeviceIphone 7, Iphone 5s, LaptopOperating SystemIOS 12, Windows 10 My Question or IssueHi,We've been using Family Premium for about 10 months now. Always without any problems. When I fired up Spotify this morning...
Plan Family Premium Country Netherlands Device Iphone 7, Iphone 5s, Laptop Operating System IOS 12, Windows 10 My Question or Issue Hi, We've been using Family P...
Spotify Star
402 Views
1 replies
0 likes
There are 4 people on our Family Plan, three get Premium but one still gets ads etc. Does anyone know how to fix this?
There are 4 people on our Family Plan, three get Premium but one still gets ads etc. Does anyone know how to fix this?
Visitor
27884 Views
10 replies
2 likes
PlanPremiumCountryCanadaDeviceSamsung a5Operating System androidMy Question or IssueI am the owner of a family for spotify account and want to link other members of my family to the account as it is intended to be used. I find I am not able to do thi...
Plan Premium Country Canada Device Samsung a5 Operating System android My Question or Issue I am the owner of a family for spotify account and want to link other members of my family...
Spotify Star
600 Views
1 replies
0 likes
PlanPremiumCountryHong KongDeviceiPhone 7Operating SystemiOS 10 My Question or IssueI am using Spotify premium for years but some how there was a problem with my credit card and Spotify failed to charge it. So, my premium was downgraded to free. I tr...
Plan Premium Country Hong Kong Device iPhone 7 Operating System iOS 10 My Question or Issue I am using Spotify premium for years but some how there was a problem with my credit card ...
Spotify Star
418 Views
1 replies
0 likes
HelloI think I entered a wrong postal code. It has a 57 in it but I think I typed 75. Can I check it somehow if not edit or ask one of the staff to edit it for me?
Hello I think I entered a wrong postal code. It has a 57 in it but I think I typed 75. Can I check it somehow if not edit or ask one of the staff to edit it for me?
Spotify Legend
552 Views
3 replies
0 likes
PlanFree/PremiumCountry Device Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueWhy does my premuim plan seem to seperate monthly and I get billed twice ?
Plan Free/Premium Country Device Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Why does my premuim plan seem to seperate monthly an...
Spotify Star
467 Views
3 replies
0 likes
PlanPremium, Looking to get the family dealCountryIreland My Question or Issue Hello ma dudes, I have a question about the Spotify Family deal. I'm looking to get it in my household. We all have our own accounts already and I understand that you can ...
Plan Premium, Looking to get the family deal Country Ireland My Question or Issue Hello ma dudes, I have a question about the Spotify Family deal. I'm looking to g...
Community Legend
1578 Views
1 replies
0 likes
PlanPremiumCountryFranceDevice(iPhone X)Operating System(last iOS) My Question or IssueBonjour, Je suis tres dçu de spotify Famille !!! Le descrifit est erroné ou mensonger.il n'ya pas 6 comptes premium avec les memes fonctionnalités dans le compte f...
Plan Premium Country France Device (iPhone X) Operating System (last iOS) My Question or Issue Bonjour, Je suis tres dçu de spotify Famille !!! Le descrifit est erroné ou me...
Community Legend
584 Views
1 replies
0 likes
My Question or IssueI received the invitation email and according to the guidance it should take me to a redeem voucher page but it does not. It takes me straight to my account page, confirms that I have joined Premium for Family but is asking me to ...
...onfirms that I have joined Premium for Family but is asking me to upgrade to Premium and provide bank details. I'm sure that's not correct can anyone help. Thanks Roy
Roadie
415 Views
1 replies
0 likes
PlanPremium for familyCountry DeviceiPhoneOperating SystemiOS 10 My Question or IssueJust signed up for Premium for family. However, being the owner I lost connection to my previous spotify account in the process. My username now shows some kind of i...
Plan Premium for family Country Device iPhone Operating System iOS 10 My Question or Issue Just signed up for Premium for family. However, being the owner I lost connection t...
Spotify Star
853 Views
10 replies
0 likes
PlanPremium Family My Question or IssueCan a single family member have several user accounts within one family account? We are currently just two family members using Spotify which means that there are four unused accounts. Can these be used for this...
Plan Premium Family My Question or Issue Can a single family member have several user accounts within one family account? We are currently just two family members using Spotify w...
Spotify Star
322 Views
1 replies
0 likes
PlanPremiumCountryUK DeviceiPhone 7 My Question or IssueHi my husband is down as one of the family members on my premium account. He has just got a new iPhone - how can he log into his music on the joint account? I've tried setting up a device passwo...
Plan Premium Country UK Device iPhone 7 My Question or Issue Hi my husband is down as one of the family members on my premium account. He has just got a new iPhone - h...
Roadie
690 Views
1 replies
0 likes
2 miembros de la familia que tienen spotify premium no pueden aceptar la invitacion al plan familiar.PlanFree/Premium
2 miembros de la familia que tienen spotify premium no pueden aceptar la invitacion al plan familiar. Plan Free/Premium
Spotify Star
1054 Views
3 replies
1 likes
