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Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 135257 Views
  • 32 replies
  • 8 likes
  • 135257 Views
  • 32 replies
  • 8 likes

Superuser Contribution Problemas com pagamento.

PlanPremium FamiliarCountry BrasilDeviceMoto G5S PlusOperating SystemAndroid 7.1 My Question or Issue Não consigo efetuar o pagamento do plano familiar com o meu cartão de débito. A página fica dando erro sempre que tento.No suporte pedem pra trocar ...

  • Newbie
  • Plan Premium Familiar Country  Brasil Device Moto G5S Plus Operating System Android 7.1   My Question or Issue  Não consigo efetuar o pagamento do plano familiar com o meu ca...
  • Katerina
  • Spotify Legend
  • 296 Views
  • 1 replies
  • 0 likes
  • Other
  • 296 Views
  • 1 replies
  • 0 likes

Superuser Contribution Family invite UX is broken and unresolved, and now I can't update data incorrectly stored by Spotify

PlanFamily PremiumCountryUSA DeviceGalaxy S9Operating SystemAndroid My Question or IssueThe user experience for converting to a family membership is broken. I click "invite" to invite a new family member, and the next page is clearly asking for the n...

  • Casual Listener
  • Plan Family Premium Country USA   Device Galaxy S9 Operating System Android   My Question or Issue The user experience for converting to a family membership is broken. I click "i...
  • Katerina
  • Spotify Legend
  • 340 Views
  • 1 replies
  • 0 likes
  • Family names
  • 340 Views
  • 1 replies
  • 0 likes

Superuser Contribution Öğrenci spotify alamıyorum

PlanÖğrenci PremiumCountry Türkiye Deviceiphone5sOperating System(iOS 11 My Question or Issue3 ay 1 lira olan indirimden yararlanmıştım. Şuan ogrenci spotify i alamiyorum.

  • Newbie
  • Plan Öğrenci Premium Country  Türkiye  Device iphone5s Operating System (iOS 11   My Question or Issue 3 ay 1 lira olan indirimden yararlanmıştım. Şuan ogrenci spotify i alam...
  • Katerina
  • Spotify Legend
  • 277 Views
  • 1 replies
  • 0 likes
  • Student
  • 277 Views
  • 1 replies
  • 0 likes

Superuser Contribution Kicked out suddenly

I had been on spotify premium last Sept.25, suddenly removed from the spotify premium last Sept.29.. I fogot to verify it, but the email for the verification said they’ll removed it if I had not verified within 7days, but it is bot not yet due, that ...

  • Newbie
  • I had been on spotify premium last Sept.25, suddenly removed from the spotify premium last Sept.29.. I fogot to verify it, but the email for the verification said they’ll removed it if I had not veri...
  • Katerina
  • Spotify Legend
  • 379 Views
  • 1 replies
  • 0 likes
  • Premium
  • 379 Views
  • 1 replies
  • 0 likes

Superuser Contribution Problemas con Plan Familiar Premium

Tengo un problema con mi pago, cuento con un plan familiar premium y en el último pago sólo se me realizo el cobro de 100 pesos, aún me permite utilizar el modo premium pero solo en 4 de las 6 cuentas en el plan, la tarjeta cuenta con fondos suficien...

  • Casual Listener
  • Tengo un problema con mi pago, cuento con un plan familiar premium y en el último pago sólo se me realizo el cobro de 100 pesos, aún me permite utilizar el modo premium pero solo en 4 de las 6 cuenta...
  • Katerina
  • Spotify Legend
  • 366 Views
  • 2 replies
  • 0 likes
  • 366 Views
  • 2 replies
  • 0 likes

Superuser Contribution Cambiar nombre de plan familiar

Hola a todos Tengo una consulta, sucede que el día de ayer he decido aumentar mi plan individual a familiar, resulta que puse el nombre de la persona que iba a invitar en el lugar equivocado, ahora el nombre del plan familiar quedo con el nombre de o...

  • Casual Listener
  • Hola a todos   Tengo una consulta, sucede que el día de ayer he decido aumentar mi plan individual a familiar, resulta que puse el nombre de la persona que iba a invitar en el lugar equivocado...
  • Katerina
  • Spotify Legend
  • 1194 Views
  • 1 replies
  • 0 likes
  • Famil Plan
  • 1194 Views
  • 1 replies
  • 0 likes

Superuser Contribution Retrieving Email Address of one of my members on my Premium for Family

PlanPremiumCountry Philippines My Question or IssueI got a notification that my payment failed which is a monthly thing for me - even if my debit card has sufficient funds. I am asked to update payment info. Basically I just type the same info on my ...

  • Newbie
  • ...om's) associated w/ my Premium Family Plan from Spotify's Autoresponder?  
  • Katerina
  • Spotify Legend
  • 5287 Views
  • 1 replies
  • 0 likes
  • 5287 Views
  • 1 replies
  • 0 likes

Superuser Contribution Öğrenci indirimi 6 kez ödeme aldı

Ben öğrenci premium almak istiyorum fakat şu an öğrenciler için 3 aylık 0,99 tl kampanyası var ve ben bu kampanyadan daha önce faydalandığım için tekrar alamıyorum ve normal şekilde öğrenci premium alabilmem için de bi seçenek mevcut değil. Bunun dış...

  • Newbie
  • Ben öğrenci premium almak istiyorum fakat şu an öğrenciler için 3 aylık 0,99 tl kampanyası var ve ben bu kampanyadan daha önce faydalandığım için tekrar alamıyorum ve normal şekilde öğrenci premium a...
  • Katerina
  • Spotify Legend
  • 397 Views
  • 1 replies
  • 0 likes
  • Öğrenci
    Öğrenci Ödeme Sorunu
  • 397 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium for Family name is defaulting to John Wayne

Invited someone to my family plan, they said it came from John Wayne, weird.Any idea on why this would not pull my normal account name?

  • Newbie
  • Invited someone to my family plan, they said it came from John Wayne, weird. Any idea on why this would not pull my normal account name?
  • Katerina
  • Spotify Legend
  • 482 Views
  • 1 replies
  • 0 likes
  • 482 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium family

Hey, my sister was the owner of our last spotify premium family membership. She went to live to another country and now i cant have premium features. My other sister, who lives in my house, got a new familiar premium pack but when she invited me it s...

  • Newbie
  • Hey, my sister was the owner of our last spotify premium family membership. She went to live to another country and now i cant have premium features.  My other sister, who lives in my house, g...
  • Katerina
  • Spotify Legend
  • 408 Views
  • 1 replies
  • 0 likes
  • Spotify Premium
  • 408 Views
  • 1 replies
  • 0 likes

Superuser Contribution No fue posible sumarte a este Plan Familiar

PlanFree/PremiumCountry Device(Samsung Galaxy 9+)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Hi, My daughter missed one payment for the Premium Family Plan and I was thrown out of the Family Plan. Now she resolved the...

  • Newbie
  • ...ne payment for the Premium Family Plan and I was thrown out of the Family Plan. Now she resolved the problem but when I try to register once again through the newly generated link, it says "No fue p...
  • Katerina
  • Spotify Legend
  • 600 Views
  • 1 replies
  • 0 likes
  • Family Plan
  • 600 Views
  • 1 replies
  • 0 likes

Cobrança indevida

PlanFree/PremiumCountry BrasilDeviceMoto GOperating SystemAndroid My Question or Issue Eu tinha o plano premium e minha irma me colocou no plano familiar, so que estão me cobrando o premium ainda, passei para o plano familiar mes passado e esse mes m...

  • Newbie
  • Plan Free/Premium Country  Brasil Device Moto G Operating System Android   My Question or Issue  Eu tinha o plano premium e minha irma me colocou no plano familiar, so que es...
  • Bittencourt
  • Spotify Star
  • 456 Views
  • 1 replies
  • 0 likes
  • accont
    cobrança
    Cobrança indevida
    cobrança indevida sem recursos absurdo
  • 456 Views
  • 1 replies
  • 0 likes

Solved!! I can’t invite anyone to my family plan

PlanPremiumCountry TurkeyDeviceiPhone 7Operating SystemiOS 11 My Question or Issue I have family premium and I made the payment but i can’t invite my family members even though we live in the same address. It looks like I’ve invited them but email ar...

  • Casual Listener
  • Plan Premium Country  Turkey Device iPhone 7 Operating System iOS 11   My Question or Issue  I have family premium and I made the payment but i can’t invite my family m...
  • Shadow-Walker
  • Casual Listener
  • 624 Views
  • 6 replies
  • 0 likes
  • 624 Views
  • 6 replies
  • 0 likes

Family plan set up

I am setting up my family on the plan to where each can listne to what they want when they want. When I send the invite do they have to set up their own account as I attempted with my "work account" on my work phone and it controlled my "personal pho...

  • Newbie
  •      I am setting up my family on the plan to where each can listne to what they want when they want. When I send the invite do they have to set up their own account as I attempted w...
  • Jose_M
  • Spotify Star
  • 307 Views
  • 1 replies
  • 1 likes
  • 307 Views
  • 1 replies
  • 1 likes

Superuser Contribution Problem with Family Premium

PlanPremium Family My Question or IssueI am staying at the same address as my family member who is the owner but there seems to be a problem with my Spotify Family Premium. The first time I was sent the invite, I was able to join the Family Premium. ...

  • Casual Listener
  • Plan Premium Family   My Question or Issue I am staying at the same address as my family member who is the owner but there seems to be a problem with my Spotify Family Premium. The first t...
  • Jemi
  • Spotify Legend
  • 548 Views
  • 3 replies
  • 0 likes
  • 548 Views
  • 3 replies
  • 0 likes

Can't accept familiar invitation

Can you help me please? My sister sent me an invitation to use the familiar premium plan but the system didn't let me accept it.

  • Newbie
  • Can you help me please? My sister sent me an invitation to use the familiar premium plan but the system didn't let me accept it. 
  • Luke
  • Spotify Star
  • 332 Views
  • 1 replies
  • 0 likes
  • 332 Views
  • 1 replies
  • 0 likes

I can not accept premium invitation for not receiving the email

PlanFreeCountry BrasilDeviceMotorola g3 and desktopOperating SystemAndroid and Windowns 7 My Question or Issue I'm having trouble accepting invitation to a family plan because I do not receive the email to accept. I sought every possible way to accep...

  • Casual Listener
  • Plan Free Country  Brasil Device Motorola g3 and desktop Operating System Android and Windowns 7   My Question or Issue  I'm having trouble accepting invitation to a family p...
  • user-removed
  • Not applicable
  • 961 Views
  • 4 replies
  • 0 likes
  • Account
    Free
    Login
    Premium
  • 961 Views
  • 4 replies
  • 0 likes

Spotify Family Unable to Join

My brother sent me an invite. I have been trying to joined but every time I tried, it gives me an error when I submit. "You're unable to join this Family plan. Need help? Read our FAQ." There is nothing in the FAQ which tells me what's causing this v...

  • Newbie
  • My brother sent me an invite. I have been trying to joined but every time I tried, it gives me an error when I submit.   "You're unable to join this Family plan. Need help? Read our FAQ." &n...
  • Bittencourt
  • Spotify Star
  • 1097 Views
  • 1 replies
  • 1 likes
  • [Family]
  • 1097 Views
  • 1 replies
  • 1 likes

Family Plan None of my family members can register Wrong Address

PlanFamilyCountryActually Italy, but it shows Germany (I'm German) My Question or Issue I subscribed any payed for a Family Plan for my whole family. PROBLEM: None of them can register their accounts. It always says that the address is wrong.What can...

  • Newbie
  •    Plan Family Country Actually Italy, but it shows Germany (I'm German)    My Question or Issue   I subscribed any payed for a Family Plan for my whole family. P...
  • Bittencourt
  • Spotify Star
  • 332 Views
  • 1 replies
  • 0 likes
  • 332 Views
  • 1 replies
  • 0 likes

I changed my Spotify password and lost my Family premium.

I changed my Spotify password and lost my family premium. Can I get it back? Or do I need to receive new invitation from family member?

  • Casual Listener
  • I changed my Spotify password and lost my family premium. Can I get it back? Or do I need to receive new invitation from family member?   
  • Jose_M
  • Spotify Star
  • 640 Views
  • 3 replies
  • 1 likes
  • 640 Views
  • 3 replies
  • 1 likes