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Get help verifying your Premium for Family.
The mail with request of spotify to verify the home adress was on spam and now a family member is blocked for 12 months. How can I reactivate the account?
Casual Listener
20297 Views
44 replies
4 likes
Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...
Regular
179427 Views
32 replies
9 likes
PlanPremiumCountry Brasil DeviceIphone 7Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Plan Premium Country Brasil Device Iphone 7 Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Spotify Star
1901 Views
3 replies
0 likes
Minha veio morar cmg na República, mas na conta dela, da erro do endereço e ela saiu.Vamos resolver?
Minha veio morar cmg na República, mas na conta dela, da erro do endereço e ela saiu. Vamos resolver?
Spotify Star
441 Views
1 replies
0 likes
I have been trying to get the Mini since 11/20, and now I am getting an email from Spotify saying, too bad we can't help? Look at the timeline below, this is terrible customer service! Timeline: 11/20 signed up for Spotify family (wife was already Sp...
...imeline: 11/20 signed up for Spotify family (wife was already Spotify member, so we switched to family) 11/21 1st link sent wanted particular color, so waited til it was in stock 12/07 o...
Newbie
2927 Views
1 replies
1 likes
My Question or IssueI am trying to add my partner as a family to my spofity account via my account. I've sent and invite to her email account , when I click on the accept invitation link it takes me to Subscription and payment screen not a login scre...
My Question or Issue I am trying to add my partner as a family to my spofity account via my account. I've sent and invite to her email account , when I click on the accept i...
Spotify Star
797 Views
4 replies
0 likes
Me and my sister have both had Spotify Premium for a while and now my Mum and Dad wanted it too so they treated us the the Family Premium. I was just worried that because they are paying for this new subscription is mine (and my sisters) card going t...
Me and my sister have both had Spotify Premium for a while and now my Mum and Dad wanted it too so they treated us the the Family Premium. I was just worried that because they are paying for this n...
Community Legend
517 Views
1 replies
0 likes
PlanPremium Country USA Operating SystemAndroid, Windows My Question or Issue How do current Spotify Family Premium members get your current gift of a Free Google Mini? I've been a Family Premium Member for over 3 years and I'm hoping you are going t...
Plan Premium Country USA Operating System Android, Windows My Question or Issue How do current Spotify Family Premium members get your current gift of a F...
Music Fan
148435 Views
30 replies
10 likes
PlanPremium Family CountryUSA My Question or Issue I submitted a request for the free Google Home Mini back on december 10th when I got the email. and then went ahead and set things up in the google play store. However, I didn't realize that I was lo...
Plan Premium Family Country USA My Question or Issue I submitted a request for the free Google Home Mini back on december 10th when I got the email. and t...
Spotify Legend
677 Views
1 replies
0 likes
Hello there. I am a long time premium family user. I have updated my payment plan on my credit card change but I am getting warnings that the payment was unsuccessful. my card is open to foreign transactions and online transactions. I tried 3 differe...
Hello there. I am a long time premium family user. I have updated my payment plan on my credit card change but I am getting warnings that the payment was unsuccessful. my card is open to f...
Roadie
570 Views
1 replies
0 likes
Buongiorno,vorrei abbonarmi a spotify family ma un abbonato dovrebbe trasferirsi per un periodo all'estero. Ci sarebbero problemi? grazie
Buongiorno, vorrei abbonarmi a spotify family ma un abbonato dovrebbe trasferirsi per un periodo all'estero. Ci sarebbero problemi? grazie
Spotify Legend
680 Views
1 replies
0 likes
Hi,I recently got the email asking for my ZIP code so I can continue being part of my girlfriend's family plan.We live in Hong Kong, and there's no ZIP code around here. The local custom is to enter "0000" as zip code when a form really wants one, bu...
Hi, I recently got the email asking for my ZIP code so I can continue being part of my girlfriend's family plan. We live in Hong Kong, and there's no ZIP code around here. The local custom is to e...
Spotify Star
535 Views
1 replies
0 likes
PlanPremium -FamilyCountry Phone Samsung S9+ My Question or IssueI pay for my family's family plan premium through paymaya. I didn't notice that my balance wasn't enough until I received a text message regarding my missed payment. Does spotify really...
Plan Premium -Family Country Phone Samsung S9+ My Question or Issue I pay for my family's family plan premium through paymaya. I didn't notice that my balance w...
Community Legend
1374 Views
1 replies
1 likes
Hi - First off, is there any direct email support for Spotify? I've spent too much time looking for assistance and now I'm posting here..... I'm on a Premium plan and have my wife and 1 daughter connected to the plan. I have just invited daughter # 2...
Hi - First off, is there any direct email support for Spotify? I've spent too much time looking for assistance and now I'm posting here..... I'm on a Premium plan and have my wife and 1 daug...
Spotify Legend
1775 Views
4 replies
1 likes
I have tried different cards and none are working, all I get is a mesage, that there was not enough money, as a SMS, and on the website, it simply says that it can be done. I have double-checked the cards in question and they have credit. PlanPremium...
...hecked the cards in question and they have credit. Plan Premium for Family Country Device (PC/PS4/Moto G5s) Operating System ( Android Oreo, Windows 10,PS4) My Q...
Community Legend
716 Views
3 replies
0 likes
PlanFamily Plan CountryUnited States My Question or IssueIve been a Spotify premium customer for longer than I can remember and a Spotify Family Plan Member and I was never able to redeem the free Google Home Mini because of site issues always glitch...
Plan Family Plan Country United States My Question or Issue Ive been a Spotify premium customer for longer than I can remember and a Spotify Family Plan Member a...
Casual Listener
1067 Views
4 replies
0 likes
Hi,I'm on a Family Subscription, playing on Amazon Alexa and BlueSound mainly.My son has cystic fibrosis, we have a nurse that stays with him 1.5 days every week. While she doesn't live underneath our roof, I would love to give her a spot on the fami...
Hi, I'm on a Family Subscription, playing on Amazon Alexa and BlueSound mainly. My son has cystic fibrosis, we have a nurse that stays with him 1.5 days every week. While she doesn't live u...
Spotify Star
646 Views
1 replies
0 likes
I have a family account that I invited wife and children to, but one of the children does not get the invitation. Have tried sending from different devices, log in log out and check in the spam mail but nothing works
I have a family account that I invited wife and children to, but one of the children does not get the invitation. Have tried sending from different devices, log in log out and check in the spam m...
Spotify Legend
588 Views
5 replies
0 likes
Buenas quisisera cambiarme a plan familiar pero el lugar de residencia de mis familiares es de otro pais. Habra algun inconveniente?PlanFree/Premium/FamiliaCountry Chile/VenezuelaOperating System( Android Oreo, Windows 10) My Question or Issue
Buenas quisisera cambiarme a plan familiar pero el lugar de residencia de mis familiares es de otro pais. Habra algun inconveniente? Plan Free/Premium/Familia Country Chile/Venezuela Opera...
Community Legend
588 Views
1 replies
0 likes
PlanFamily planCountryUSA My Question or Issue In the past 4 months I have been kicked off my family plan twice, and when clicking on the link to verify my address, it will tell me that the address cannot be verified. When clicking on the link I rece...
Plan Family plan Country USA My Question or Issue In the past 4 months I have been kicked off my family plan twice, and when clicking on the link to verify my address, it w...
Spotify Legend
564 Views
3 replies
0 likes
La persona que era el titular del plan familiar en la cuenta de Spotify, dejo de poder ingresar a su cuenta y cuando por fin pudo regresar, él ya no aparecia como el administrador
La persona que era el titular del plan familiar en la cuenta de Spotify, dejo de poder ingresar a su cuenta y cuando por fin pudo regresar, él ya no aparecia como el administrador
Spotify Legend
563 Views
2 replies
0 likes
PlanPremiumCountry Mexico My Question or Issue I´ve been trying to cancel my Premium for family subscription, I am not the administrator, I followed the steps and appears a message (add image) that says "You canceled your subscription. Your subscripc...
Plan Premium Country Mexico My Question or Issue I´ve been trying to cancel my Premium for family subscription, I am not the administrator, I followed the steps and a...
Spotify Legend
786 Views
3 replies
1 likes
