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I accepted an invitation to join a family plan. I obviously live at the same address and I was trying to do this while staying there too actually. When I typed the address it said it didn´t match. I decided to literally copy the address from the mast...
Newbie
72884 Views
61 replies
6 likes
I can’t join our family subscription and when I try it tells me that I can’t change twice in 12th months even though I haven’t changed my subscription for over 18 months plus does anyone know how I can get help with this problem?
Visitor
88508 Views
71 replies
5 likes
My wife is a keen listener of e-books and I am not. I am the Plan Manager for our family account. There are 3 users me, my wife and my daughter. I cannot transfer access to e-Books to my wife (I asked on here already). I now want my wife to be our Pl...
Visitor
70192 Views
39 replies
8 likes
PlanPremium Family Device(iPad) Operating System(iOS latest) My Question or IssueHi, when i browse my app under my account, I can see audiobooks which are able to be played. However when I use my kids premium family login under their iPad, same audio...
Newbie
203306 Views
265 replies
33 likes
Hello, I was on a family plan premium and yesterday night my accoutn decided to go back to free? I did notice an email stating I needed to "verify" my account. I must of missed it and now I'm assuming that is the reason why... Any help?
Hello, I was on a family plan premium and yesterday night my accoutn decided to go back to free? I did notice an email stating I needed to "verify" my account. I must of missed it a...
Community Legend
494 Views
1 replies
0 likes
Any idea why ? I just come back from a trip abroad, and it asked me to reconnect, I could recall my password or it didn't (as often for login on Spotify) and so I had to reset my password and now it says I am Free, I got commercials. I have had Premi...
Any idea why ? I just come back from a trip abroad, and it asked me to reconnect, I could recall my password or it didn't (as often for login on Spotify) and so I had to reset my password and now it ...
Casual Listener
2192 Views
6 replies
0 likes
I signed up on the very first day you could to get the Home Mini.I waited and waited. I didn't know I was supposed to get a confirmation email.I finally decided to write Spotify this week to ask. (mid-February 2018)I got a nice email back saying that...
...ould like to have one. Thank you. I really do like my spotify subscription and so does my family.
Spotify Star
347 Views
1 replies
0 likes
Hi there Having problems with Spotify and think it could also be to do with my Sonos. Tracks skip randomly, pause and often stop altogether. I’ve tried playing songs through Sonos app and also through Spotify app individually and they both cause the ...
Hi there Having problems with Spotify and think it could also be to do with my Sonos. Tracks skip randomly, pause and often stop altogether. I’ve tried playin...
Spotify Legend
939 Views
1 replies
0 likes
PlanFamiliarCountry BrasilDeviceSamsung galaxyOperating SystemAndroid My Question or Issue Enviei o convite para minha esposa participar do plano familiar, mas quando ela confirma os dados aparece a seguinte mensagem:"Você não pode entrar nesse plano...
Plan Familiar Country Brasil Device Samsung galaxy Operating System Android My Question or Issue Enviei o convite para minha esposa participar do plano familiar, ...
Spotify Star
1415 Views
3 replies
0 likes
10 days ago my dad cancelled his family plan, thats because I dont live with him anymore, then It doesnt makes sense to have a family plan, then my mother updated her plan to a family one, now i cant join It because i cant switch to another family pl...
10 days ago my dad cancelled his family plan, thats because I dont live with him anymore, then It doesnt makes sense to have a family plan, then my mother updated her plan to a family one, now i c...
Spotify Star
638 Views
3 replies
0 likes
My frient sent me a mail but when ı open this link o see my payment acc how ı attend the family accPlanNow premium but ı want my friends family accCountry TurkeiDeviceZenfoneOperating SystemOreo My Question or Issue
My frient sent me a mail but when ı open this link o see my payment acc how ı attend the family acc Plan Now premium but ı want my friends family acc Country Turkei Device Zenfone O...
Casual Listener
618 Views
2 replies
0 likes
Hi! So, I’m a member from my father’s family premium plan and every month my Spotify stops being premium and turns to the free one... I don’t know what to do or who to talk to... and i saw on the site that my father’s plan is normal (into the family ...
Hi! So, I’m a member from my father’s family premium plan and every month my Spotify stops being premium and turns to the free one... I don’t know what to do or who to talk to... and i saw on the s...
Spotify Star
578 Views
1 replies
0 likes
PlanPremiumCountryThe Netherlands DeviceIphone7Operating SystemiOS 10 My Question or IssueGisteren heb ik een familieaccount afgesloten. Daarna heb ik geprobeerd mijn familie toe te voegen door een uitnodiging te versturen, maar er wordt geen mail on...
Plan Premium Country The Netherlands Device Iphone7 Operating System iOS 10 My Question or Issue Gisteren heb ik een familieaccount afgesloten. Daarna heb ik geprobeerd mijn fa...
Spotify Legend
1284 Views
1 replies
0 likes
PlanPremiumCountryTurkey Device(iPhone 6S and Samsung Laptop,Operating SystemWin 7 My Question or Issue Once 4-5 months family plan removes me automaticly, before today,my dad was inviting me again, but now it is not working. I can not join my family...
Plan Premium Country Turkey Device (iPhone 6S and Samsung Laptop, Operating System Win 7 My Question or Issue Once 4-5 months family plan removes me automaticly, b...
Spotify Legend
1021 Views
7 replies
1 likes
PlanPremium (Family)CountrySingapore Operating System(Windows 10) My Question or Issue Hi, I am unable to add my sister to my spotify family account, I've tried using an alternate email address to add her in but this has not worked
Plan Premium (Family) Country Singapore Operating System (Windows 10) My Question or Issue Hi, I am unable to add my sister to my spotify family a...
Spotify Legend
890 Views
3 replies
0 likes
Wij betalen maandelijks ons Premium abonnement, maar hebben sinds vandaag plots geen Premium toegang meer. De accounts van de gezinsleden lijken nog steeds te bestaan, maar we zitten plots allemaal op Free Spotify.
Wij betalen maandelijks ons Premium abonnement, maar hebben sinds vandaag plots geen Premium toegang meer. De accounts van de gezinsleden lijken nog steeds te bestaan, maar we zitten plots allemaal o...
Spotify Legend
738 Views
1 replies
0 likes
PlanPremiumCountry EngandDeviceiPad, Iphone, DesktopOperating SystemiOS 10, Windows 10 My Question or Issue Hi i have a family account. I've go the explicit content lock on my account as i am the owner but i can't find the option for all the other ac...
Plan Premium Country Engand Device iPad, Iphone, Desktop Operating System iOS 10, Windows 10 My Question or Issue Hi i have a family account. I've go the explicit c...
Newbie
7745 Views
2 replies
6 likes
Plan: Premium for family CountrySweden Operating SystemWindows 10 My Question or IssueWhen i click the button "Send Family invitation" nothing happens.
Plan: Premium for family Country Sweden Operating System Windows 10 My Question or Issue When i click the button "Send Family invitation" nothing happens.
Regular
746 Views
3 replies
0 likes
PlanPremium for FamilyCountry IndonesiaDevice(Android)Operating System(Android) My Question or IssueTried to add a family member but send invitation button did not work, it was grey.Tried to cancel subscription and rejoin the premium for family, butt...
Plan Premium for Family Country Indonesia Device (Android) Operating System (Android) My Question or Issue Tried to add a family member but send invitation button did n...
Regular
1050 Views
2 replies
0 likes
I live in spainus iphone 5s Necesito importar los datos de mi cuenta individual a mi nueva cuenta Plan Familiar Premium. ¿Como lo hago?
I live in spain us iphone 5s Necesito importar los datos de mi cuenta individual a mi nueva cuenta Plan Familiar Premium. ¿Como lo hago?
Spotify Star
1525 Views
5 replies
0 likes
Tenho um plano familiar e 3 convidados, e gostaria de convidar um 4º mas não consigo nem ao menos digitar o e-mail para convite. Chego até a página Plano Familiar e ao clicar em MANDAR CONVITE nada acontece, a página não atualiza, nem abre um pop-up ...
Tenho um plano familiar e 3 convidados, e gostaria de convidar um 4º mas não consigo nem ao menos digitar o e-mail para convite. Chego até a página Plano Familiar e ao clicar em MANDAR CONVI...
Spotify Star
578 Views
2 replies
0 likes
My Question or IssueHello, I've bought spotify family. We are 5 members using it on mobiles. My probleme is that I can't listen to my music when my daughter doest on her side. Her music interrupts mine and vice versa. When I look at my account (I'm U...
My Question or Issue Hello, I've bought spotify family. We are 5 members using it on mobiles. My probleme is that I can't listen to my music when my daughter doest on her side. Her m...
Spotify Star
1747 Views
1 replies
0 likes
hi can anyone tell me why 2 of my family members are down as “a b” as there names on my family members account. Screenshot Attatched thanks
hi can anyone tell me why 2 of my family members are down as “a b” as there names on my family members account. Screenshot Attatched thanks
Roadie
1496 Views
3 replies
0 likes
PlanFamily PremiumCountry Australia My Question or Issue I have recently started a family plan with my housemates. We live at the same address however, my housemates have been taken off the account saying that they were unable to very that we all liv...
Plan Family Premium Country Australia My Question or Issue I have recently started a family plan with my housemates. We live at the same address however, my h...
Roadie
2515 Views
1 replies
1 likes
